01/21/2022
Arcadia is hiring several Associates for our Front Desk at our Harbourside Resort located in Indian Rocks Beach. They will be responsible for a variety of customer-service and administrative duties including welcoming guests, check-in and check-out processes, managing guest issues related to their stay and reservations, answering the phone, and more.
This role is a customer-facing and therefore candidates must intentionally strive to represent Arcadia Resorts and the hotel itself in a positive light. The most successful candidates will be highly energetic, pleasant, personable, and be able to problem-solve and work well under pressure. The top candidates will also have a proven track record or reliability, integrity, and be a team player who works towards our shared vision of ensuring our guests have the best possible experience at our resort.
Candidates must be available weekends and have reliable transportation to and from work. Arcadia Resorts offers its employees benefits including health, dental, and vision coverage and is proud to offer generous and competitive compensation packages.
DUTIES
β’ Welcome guests into sales office.
β’ Manage guest check-in & check-out process.
β’ Provide clerical support and assistance as needed at the front desk.
β’ Assist with researching, resolving, and documenting internal and external issues related to guest
relations and experience.
β’ Coordinate general office administration including correspondence, photocopying, file maintenance,
and supply inventory.
β’ Answer phone lines, take messages and answer general questions regarding complaints and inquiries
from guests.
ADDITIONAL REQUIREMENTS
β’ Reliable transportation to and from work.
β’ Be extremely reliable and responsible with a great attendance record
β’ Must be able to work a variable schedule, including evenings and weekends.
β’ Must possess basic data entry and word processing skills β including the ability to input accurate notes
pertaining to guest contact, reservations, and complaints.
EDUCATION & EXPERIENCE
A High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience.
Why Arcadia Resorts?
β’ Comprehensive health benefits for eligible employees β medical, dental and vision
β’ Fun, family culture
β’ Advancement & development opportunities
β’ Community Involvement Programs
β’ Arcadia Resorts prides itself on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines,