07/12/2022
POSITION SUMMARY
Primary responsibility includes the efficient and effective operation of the Housekeeping Department to the highest standards and guest satisfaction. The ideal candidate will be focused, detail oriented, organized and resourceful. The Housekeeping Supervisor supervises and oversees the daily performance and appearance of the Hotel via direction and supervision of the housekeeping team with a critical eye for detail, training and enforcing standards of excellence while developing a cohesive team with a “can do”, “guest first attitude”.
ESSENTIAL FUNCTIONS
Coaches & counsels team members to ensure that all policies, procedures and standards are being maintained.
Personally inspects rooms and hotel areas to ensure a First Class impression.
Assists with laundry tasks, linen removal and preparation of rooms.
May be required to clean rooms during periods of high volume or reduced staffing.
Partners with management and maintenance staff to ensure that all Guest Room Preventative Maintenance opportunities are identified and addressed in a timely manner and in accordance with the resort’s First Class standards.
Daily walk through of the hotel; effectively follow up on the findings, gain agreement on a written action plan; follow up on the ex*****on of the action plan as necessary.
Personally conduct daily quality checks, remediation, and subsequent training for Housekeeping Staff with full documentation in accordance with Company policy and Standards.
Enforce Housekeeping cost controls, determine cost efficient methods to increase productivity, ensure operating supplies are available as necessary for the optimum guest experience.
Conducts documented daily shift meetings with all Housekeeping associates, communicate all standards of cleanliness, review scores, discuss department/hotel goals and celebrate achievements to build morale and team spirit.
Maintain, organize, and control inventory of guest and housekeeping supplies and linen, order replacement of supplies and equipment as needed.
Ensures excellent communication and follow up.
Working knowledge of OSHA in the workplace.
Housekeeping Supervisor will carry out leadership responsibilities in accordance with the Company policies and Applicable laws.
Perform other duties as needed to ensure the smooth operation of the property.
POSITION QUALIFICATIONS/REQUIREMENTS
Prior Housekeeping and supervisory experience required.
Bilingual English/Spanish preferred.
Must be a hands-on manager.
Must be organized and detail oriented.
Individual must have a great deal of flexibility in schedule to accommodate business needs.
Education/Credentials
High School Diploma required. Associates Degree or higher preferred.
Experience
Minimum of one year of housekeeping experience required; three years preferred
Minimum of one year supervisory experience required; three years preferred
Experience working in a hospitality or service organization; prior exposure to customer service required
Experience in a Condo-Hotel setting preferred.
Experience with Property Management Systems preferred
