What makes us better?
1) Top-Notch Service - We have a service team who will respond to your email queries as quickly as possible.
2) Fast Shipping – We understand that you can’t wait to try on that new dress you just bought! Hence, we ship out all orders in 2-5 days after receiving your deposit. You won’t have to wait long to receive your purchases.
3) No Shipping Cost – Shipping costs are inc
luded so you don't need to worry about sky shipping cost that is higher than product cost (for Singapore buyers only).
4) Quality – Every handbag and clothing we sell is authentic, we hand pick them ourselves from US factory outlet and retail.
5)Guarantee - We are confident that our designer bags and clothing are genuine. We guarantee it! We will not sell you something that we won’t wear! All items come from a smoke free and pet free home.
6) Affordability – We do not believe in paying high prices in order to get good quality. Hence, we strive to make shopping affordable for you. We are here to serve you better. For queries about your order or pre purchase enquiries, feel free to drop us an email at [email protected] or [email protected]. We strive to reply to your email within 48 hours. (Excluding public holidays and weekends)
To order, kindly email us as following format
Your Name:
Contact Number:
Product Name (please state colour where applicable):
Quantity:
Mailing Address:
Preferred Mode Of Collection:
SHIPPING:
We deliver Singapore and Myanmar. For oversea buyers, please email us. We will respond you as quickly as we possible. We usually ship 2-3 days after confirmation with 30% deposit. Delivery time may vary from buyers location. Please contact [email protected] or [email protected] for more info. RETURNS:
No refunds are accepted unless item is not as described (e.g. wrong item sent) or if item is proven to be not authentic.The item must be unused with original tags attached and return within 3 days. Otherwise, the sale of this auction is final. Please note that the measurement is approximate, and not exact. TERMS AND CONDITIONS:
1. Due to the inevitable differences in monitor settings, the colours shown in the photograph may not correspond 100% to the apparel itself.
2. All goods sold are non-refundable/exchangeable unless item is not as described (e.g. wrong item sent) or if item is proven to be not authentic. The item must be unused with original tags attached and return within 3 days for an exchange. In such cases, buyer will be responsible for return shipping and 10% restocking fee. We reserves the right to examine each exchange with discretion. Email us at [email protected] or [email protected]
3. Prices stated are inclusive of postage from US to Singapore.
4. By purchasing from Velvet Art, you are agreeing to our terms and conditions. Thank you for your supporting and happy Shopping!
