10/29/2024
As many of you know, I own a small travel agency and although I never post publicly about the behind the scenes of my business, the day to day things or anything that goes on with my clients, something happened today that I wanted to share (this happens often, but today it struck a chord for some reason!)
A client who has booked 1 previous trip contacted me about booking a March vacation for her family.
She knew the exact dates and exact resort she wanted to go to, as well as the price. ***She didn’t need my help but said that SHE WOULD RATHER BOOK WITH ME than online on her own.*** 🤗🥹🥰
To her, it's a matter of an email exchange or two in order to book, but to me, it's the difference between a good week and a bad week, and to some agents, it can be the difference between being able to pay rent, or not...being able to feed their families, or not.
My client is not getting a better rate by booking with me, but she is supporting a small business (ME!) and is able to ask me as many questions as she wants (which she did, quite a few as the resort is so new it is not even open yet), and has my support before, during and after her trip if anything goes wrong.
It is truly a win-win for both of us.
In some cases I am able to get better rates, or added value amenities, but in ALL cases my clients are not just a number to me, and I am always available for anything they need.
Unlike booking online where you ARE just a number to a 1800 call center, my clients all have my cell number and in ALL cases I truly do care.
Thank you to everyone who has supported me and my small business, I appreciate each and every one of you! 🩷🩷
I invite serious travelers to consider supporting my small business and giving me a chance to support your travel needs. Most of my business is based on return customers and referrals and my brand has been growing by just being ME and providing exceptional customer service ✨
