Luke Hancock - Cruise Brothers Agent

Luke Hancock - Cruise Brothers Agent If you need help looking at or booking cruises, I’m your guy! 😎🛳️⚓️🏝️

Our final day was spent at MSC’s private island, Ocean Cay. As Yacht Club guests, we took a tram to the other side of th...
01/04/2025

Our final day was spent at MSC’s private island, Ocean Cay. As Yacht Club guests, we took a tram to the other side of the island to Ocean House Beach, the island’s private area for Yacht Club guests. We enjoyed a lovely day of sun with our toes in the sand and a drink in our hands, with a full service lunch in Ocean House in between. Now, to pack. 🥺🏝️⚓️⛱️☀️

A cool day at sea called for exploring the ship, ordering a pizza from room service, hanging on the balcony, booking a M...
01/03/2025

A cool day at sea called for exploring the ship, ordering a pizza from room service, hanging on the balcony, booking a Mediterranean cruise for 2026, and a eating a delicious dinner of fresh pasta with a duck ragout and butter chicken. 🇮🇹🍕👌🏻🇮🇳

We slept in this morning and decided to forego our plans for a beach day in Cozumel. Instead, we wandered into town, had...
01/02/2025

We slept in this morning and decided to forego our plans for a beach day in Cozumel. Instead, we wandered into town, had lunch and looked through a few shops before heading back to the ship. We spent the afternoon people-watching on our balcony and finished the evening with a lovely dinner. 🏝️⚓️🇲🇽

We got busy with the NYE festivities and I never posted! We had a very enjoyable New Year’s Eve in Grand Cayman yesterda...
01/02/2025

We got busy with the NYE festivities and I never posted! We had a very enjoyable New Year’s Eve in Grand Cayman yesterday. We stayed on the ship and enjoyed the Yacht Club before a lovely lobster dinner and a countdown on the pool deck! Our first NYE with MSC and they do it RIGHT.🥂🎉

A beautiful day in Jamaica spent enjoying the amenities of the Yacht Club. Also, we booked next NYE on the MSC Grandiosa...
12/31/2024

A beautiful day in Jamaica spent enjoying the amenities of the Yacht Club. Also, we booked next NYE on the MSC Grandiosa! 😎🏝️🍴

A windy, lazy day at sea with even fewer pictures. Next stop, Montego Bay, where we will be staying onboard to enjoy the...
12/30/2024

A windy, lazy day at sea with even fewer pictures. Next stop, Montego Bay, where we will be staying onboard to enjoy the Yacht Club and all of its amenities by ourselves! 😎🏝️⚓️

We’re aboard the MSC Seascape for our first New Year’s cruise with MSC! To top it off, we’re in the exclusive Yacht Club...
12/29/2024

We’re aboard the MSC Seascape for our first New Year’s cruise with MSC! To top it off, we’re in the exclusive Yacht Club for some relaxation and pampering. No great pics of the ship today since the weather was a bit poopy when we arrived, but here’s a few quick snaps from the day! Here’s to clear skies and smooth sailing! More pics to come throughout the week!🥂⚓️🏝️

Another fantastic Christmas Cruise aboard the Holland America Line Rotterdam. 🇲🇽🇯🇲⚓️🏝️🎄
12/31/2023

Another fantastic Christmas Cruise aboard the Holland America Line Rotterdam. 🇲🇽🇯🇲⚓️🏝️🎄

Review of MSC Seascape/MSC Yacht ClubFirst off, we tried MSC for the first time last year on the MSC Divina and we were ...
07/30/2023

Review of MSC Seascape/MSC Yacht Club

First off, we tried MSC for the first time last year on the MSC Divina and we were very pleasantly surprised, especially given the mixed reviews we had read about MSC (feel free to read my review from last summer). We wanted to give them another go, but said we wanted to try the MSC Yacht Club, their ship-within-a-ship concept, and we were blown away! Let’s break it all down.

What MSC Yacht Club Includes:
-Priority Boarding and Disembarkation (more on this later).
-Premium Plus Drink Package.
-Mini Bar in the room (restocked daily).
-A fifth of liquor or a bottle of wine for the room (can also be taken home if you don’t open it).
-Daily snacks in the room.
-Browse Internet Package (we upgraded for $70 to the Browse and Stream).
-Private Topsail Lounge/Bar with 180 degree views from the top of the ship and nightly entertainment.
-Room service.
-Private pool deck with padded loungers, buffet, bar, hot tubs, pool, cabanas, etc.
-24 hour concierge to book restaurants, answer questions, customer service, etc.
-Butler Service (more on this later).
-Private beach in Ocean Cay with lunch service, not just a buffet.
-Private restaurant with breakfast, lunch, and dinner service, featuring premium and local ingredients.
-Restricted access to the Yacht Club areas on and off the ship.
-Access to the thermal spa.
-Other things that I’m sure I’m forgetting but we didn’t take advantage of.

Pricing - You cannot beat MSC’s pricing. We splurged for their top experience this time (in order, Bella, Fantastica, Aurea, and Yacht Club), but we could have just as easily paid for a balcony room with the basic, Bella experience for what it would cost for an interior room on almost any other cruise line. We booked this suite for our July cruise in late spring and paid what we would have for a basic balcony room on Royal Caribbean, and barely any of the listed amenities would have been included with them. You can see from the above inclusions that it would have cost us a fortune to add these amenities on almost any other cruise line! Also, fun fact, if you have a loyalty status with another cruise line, they will MATCH your status to receive those perks as long as you call ahead.

Priority Boarding/Disembarkation - We got out of our cab at the port, walked to the Yacht Club tent, they took our bags, escorted us through security and to Yacht Club’s priority check-in, and we were on the boat in less than 15 minutes. We walked by the lines of hundreds of people waiting to check in, and if nothing else, this made Yacht Club worth every penny. Any time we wanted off at a port of call, we were escorted by a butler past the lines of people waiting and moved to the front of the line every time, and they had a special line for us to return each time as well. This was worth its weight in gold!

Peace and Quiet - Passengers in the Yacht Club have wristbands and key cards to allow access to the YC areas of the ship, but other passengers are not permitted and this kept things very quiet. Especially considering there were only roughly 275 passengers in our part of the ship, spanning 4 decks, there was plenty of room to stretch out and there was never a fight for a sun lounger. There were no pool games or loud music, but for those that wanted a party, they could go to any of the other venues on the ship with no problem. We ventured out of the YC to shop and to walk around, but we rarely left our little oasis.

Dining - We had our own private dining room in the Yacht Club with “premium” and local ingredients. The food was incredible. Truly, much better than any regular cruise food we have ever had and we had zero desire to try specialty restaurants with the choices we had every day. There was also a buffet/grill with daily offerings for breakfast and lunch on the pool deck that we enjoyed daily.

Service - We have never had staff treat us like we did on this trip. Each member of the crew went above and beyond to make sure we were happy at all times. The bar and wait staff were outstanding. Our butler, Charles was incredible and I swear he has found a way to be in multiple places at the same time because he was everywhere, serving drinks, getting coffees, passing out towels on the pool deck, escorting guests, you name it! He looked out for us and made sure we were comfortable. Even the Captain was a regular face around the ship, and he was quite the comedian!

Drinks - Having the Premium Plus package included was wonderful, but having the mini bar included was SUCH a nice addition to this cruise. We could grab a soda or a bottle of water any time we wanted from the fridge and it was fully stocked with whatever we wanted. Also, since everyone in the Yacht Club had the drink package, there was no swiping of cards as long as you were in the YC areas. If you were in other parts of the ship, you would simply tap your wristband or your card like everyone else. Bar service was wonderful, and plentiful.

Ocean Cay - Truthfully, we booked with MSC again because we enjoyed Ocean Cay (MSC’s private island) so much last year, and we were definitely not disappointed this year either! Ocean Cay is an unspoiled paradise. There are no crazy pools, hot air balloons, or water slides on the island, but there is a dock, which requires no tendering, and there are tons of pristine white beaches with clear blue waters, food, bars, and clean bathrooms. As members of the Yacht Club, we were driven to the other side of the island where umbrellas were included with our chairs, we had WiFi, our drink packages worked, and instead of just a buffet of hamburgers and hotdogs, we were treated to a full-service lunch in an open air restaurant overlooking the water. MSC has knocked it out of the park with this island and I hope they do not change it! Also, don’t miss the light show at the lighthouse if you’re ever there in the evening.

Room - The Yacht Club offers many different types of rooms, including interior rooms, that still include all of the same amenities offered with the YC. We had the basic balcony suite which is similar to a Junior Suite on RC or a Vista Suite on HAL. The room was huge and had TONS of storage that we didn’t even use and it was beautifully decorated. And, as far as bathrooms on a cruise ship go, this one was tops. We had a giant shower with a bench and a rain shower head. I will miss that shower.

Technology - Technology was greatly improved from our cruise on the Divina! On that trip, the top internet package was functional at best, it didn’t work on the island, and there was no MSC app. On this trip, the internet (after upgrading) was quite fast, we had WiFi on Ocean Cay, and the MSC for Me app was a great help! We could make reservations, check dinner menus, we could check the weather for all of the ports, chat, book excursions, you name it! Huge upgrade!

Fellow Passengers - The clientele in the YC was predominately middle to upper class and international. About half of the YC was from the US and the rest were from all over the globe. The staff was incredible and knew so many languages and communication was almost never an issue (also an interesting improvement from last year’s cruise). On the whole, passengers in the YC were low-key, with a few exceptions, and there were quite a few families, but other than meals, children were not often seen around the lounge and pool in the YC. Outside of the YC, there were many international guests (keep in mind that MSC is a European company) and the clientele was very similar to that of a Royal Caribbean or Carnival sailing.

Overall, we had an incredible time on this trip and it was probably our favorite of over 20 cruises. I continue to think MSC is the cruise line to be watched in the US. They already dominate the European market and with their competitive pricing and offerings, we will definitely continue to sail with them and even have another MSC Yacht Club cruise booked for 2024!

Another lovely holiday cruise on the Holland America Line! 🎉🏝️⚓️🕶️
01/05/2023

Another lovely holiday cruise on the Holland America Line! 🎉🏝️⚓️🕶️

Well, we are back from our first cruise with MSC Cruises and we had a blast! Below are pictures from the cruise of the r...
08/04/2022

Well, we are back from our first cruise with MSC Cruises and we had a blast! Below are pictures from the cruise of the room, food, the ship, and MSC’s incredible private island, Ocean Cay.

MSC Divina

Things We Loved

Drinks - Drink Packages are varied and on the higher side, but a good value when you compare the prices of drinks versus purchasing the package. They covered all specialty coffees (super yummy Italian coffee, too), bottled waters any time and at dinner, and best of all, the package works on their private island! Bartenders know your drink after one serving and they keep them flowing!

Crowds - MSC designs ships for crowd control and it is genius. There are very few “large” congregating areas. There are many smaller lounges, pools, bars, etc. that keep numbers in each venue relatively small and it’s rare to ever feel crowded on the ship. This can make the layout feel choppy when navigating the ship, but the reasoning is very smart!

Atmosphere - The atmosphere of the entire cruise was incredibly relaxed and fun. There typical trivia games, dance parties, game shows, etc. There were almost no ball gowns or tuxes in the evening, but it was never trashy. 🙂

Decor - The ships are absolutely stunning and well-maintained! The decor is very flashy and unapologetically Italian. The color schemes are different than most cruise lines I have been on and it was gorgeous!

Music/Entertainment - This might sound strange, but it was so nice to have music everywhere. There was live music in almost all venues at any given time (some were better than others), there was music playing all over the private island, it even played very softly in the stateroom corridors. Music was everywhere and really added a nice ambiance to the the whole trip.

Food- The food was outstanding. I had read so many reviews saying that the food was not good. If you only like pizza, hamburgers, and hotdogs, you won’t love it. The buffet had wonderful choices! If you like a good butter chicken, fresh carved meats, home style foods, Asian food, stews, salads, fresh Italian pizza, you name it, you’re set! My only critique was that the choices on the buffet didn’t change a lot daily, but the quality and the kinds of food was wonderful, it would just have been nice to see new choices each day. The dinner in the main dining room was also quite delicious! I wouldn’t say it was better or worse than other cruise lines I have been on, but it was right in line. Some dishes were better than others on other lines, but others were about the same. When people say the food isn’t good, they don’t know good food.

Room - The room was very clean, had plenty of storage, a well-designed shower that could fold away to make for more room in the bathroom, and it was serviced each day like clockwork.

Service - The crew on the ship was SO friendly and attentive. They all called you by name after hearing it one time and they went out of their way to serve. There were some language barrier issues, but more on that later.

MSC Yacht Club - I cannot speak from experience on this one on this trip, but it is definitely an added luxury experience that we will add on our next trip. This ship-within-a-ship concept allows passengers to have their own pool area, bars, dining room, and even their own space of the private island with very limited guests, making crowds feel not small, but non-existent. Guests also get access to the thermal suites, discounts on specialty dining, etc. A nice added bonus is the inclusion of the drink package and WiFi with the fare.

Private Island - Ocean Cay (said key) is a true paradise! You dock on the island and there is no need to tender (HUGE plus). The island was a man-made island built for mining in the 1960s and has been turned into a marine reserve by MSC and it is incredible! They have planted gorgeous native trees and plants all over the island, they have created reefs offshore, they have taken what was once an eyesore and created something truly beautiful dotted in the middle of the crystal clear blue waters of the Bahamas. The lunch onshore is your typical hot dogs, hamburgers, jerk chicken, ribs, etc. and is a nice yummy change from the exotic cuisine on board. Just like the ship, there are various spots to settle in all over the island and it’s very easy to find a spot with less than 20 people that feels like you’re the only ones for miles. There are trams that will take you all over the island and the island is littered with bars, clean restrooms, food trucks (some for a fee), chairs, and umbrellas (some beaches do not include umbrellas and they charge a fee). Some beaches are a bit rocky, but that also helped keep the crowds down. The coolest thing about the island that I have never seen with any other cruise line is that you stay overnight on many sailings and get multiple days on the island. At night, there are beach parties with dancing, bonfires, a light show on the lighthouse, you name it. Such a one of a kind experience!

Price - You can NOT beat the price of this line! The pricing levels are very different to other cruise lines and the experience you want to have and what will be included for the price is dependent on the experience level that you book. You can book something as basic as you want or you can book an experience to have included drinks and a butler. The experience is very customizable and not a one-size-fits-all design. Also, side note for families, kids sail free! They only have to pay taxes and port fees.

Room for Improvement

Language Barrier - First, it is only fair to note that the crew communicates with guests from all over the world and there can be something like 15 languages spoken onboard at any given time since they are primarily a European company, but communicating with staff was difficult at times. English is often a second or third language for crew on any cruise line, but there were times that keywords were all that got us through. Along with this, crew often would give conflicting answers to guest questions and it was clear that the language barrier had a lot to do with this. Again, crew was so friendly and they worked so hard, but this was an interesting twist to the cruise experience.

Internet - Point blank, internet was awful. We purchased the browse and stream package, which was the most expensive package, and sending and receiving anything was difficult. Also, the package is supposed to work on the private island, and even when following troubleshooting instructions from staff, it would not work on shore. At the end of the day, we used to cruise without any internet access, so this is totally me being picky.

Fellow Passengers - This was a very diverse, eclectic sailing. There were passengers from all walks of life and from all over the world. Due to the price point, there were many first-time cruisers and some were a bit confused about the entire cruise experience and were sometimes rude to staff, but this was not the norm and is out of MSC’s hands. It furthers my belief that new cruisers should always work with a travel agent in order to know what to expect. 🙂

Overall Thoughts
I would not hesitate to go on another MSC cruise! We had a wonderful time and I think they have the potential to become a real contender in the North American market.

The only thing better than going on a last minute cruise, is going on a FREE one! I love being a travel agent and I am s...
07/13/2022

The only thing better than going on a last minute cruise, is going on a FREE one! I love being a travel agent and I am so excited to finally try MSC Cruises! MSC has been in Europe for many years but are still relatively new to the North American market and have made significant changes since arriving to Florida a few years ago to match the vibe and culture of the US cruise industry. I can’t wait to report back, especially about their private island, Ocean Cay which we will dock at for two whole days! 🏝🛳⚓️😎

01/01/2022

CLIA Statement in Response to CDC Level 4 Warning Against Cruise Travel (30 December 2021)

It is great to be back on the sea! Safety protocols have been well-enforced and I am sure that we have been safer here t...
12/29/2021

It is great to be back on the sea! Safety protocols have been well-enforced and I am sure that we have been safer here than on land back home. Everyone is having a great time and we’re ready to ring in the New Year! 🎊🥂🚢🏖

Canceled sailings and fear of the virus suck, but this will pass! I hear the warm waters of the Caribbean calling me alr...
03/17/2020

Canceled sailings and fear of the virus suck, but this will pass! I hear the warm waters of the Caribbean calling me already! Hang in there, folks! 😎🌴☀️🚢

12/27/2019

Reason to get an aft balcony, this view from the privacy of your room. We booked ours for next Christmas today.

Still nothing like Christmas in the Caribbean! Having a great time on Holland America Line’s Nieuw Statendam! 🎄😎🏖🚢🍹
12/26/2019

Still nothing like Christmas in the Caribbean! Having a great time on Holland America Line’s Nieuw Statendam! 🎄😎🏖🚢🍹

Attention all Holland America cruisers! HAL will now be hosting an Orange Party on one evening every cruise. To learn mo...
09/30/2019

Attention all Holland America cruisers! HAL will now be hosting an Orange Party on one evening every cruise. To learn more, click the link below!

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