Advocates of the Customer Experience Industry
For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects professionals to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen
at our Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities. Execs In The Know provides a platform for our Corporate Partners to make lasting connections and solve the issues they face in trying to better customer engagements across all channels.
Stay ahead in the rapidly evolving CX landscape with our exclusive AI for CX Use Cases video! Discover how four expert solution providers tackle real challenges and deliver real solutions, from scaling efficiently to innovating with assistants.
🎥 Watch now and gain insights, learnings, and actionable blueprints to elevate your CX strategy: https://execsintheknow.com/ai-cx-use-case-event/
Real Companies. Real Challenges. Real Solutions. Don't miss out!
Ready to Transform Your ? Join us in Palm Springs, CA!
At our upcoming Customer Response Summit (Sept. 24-26), we're diving deep into real-world success stories, like Mastercard's journey to CX transformation in our Case Study with TELUS International.
🎯 What You’ll Learn:
-Steps in Mastercard’s digital transformation
-Balancing AI and human collaboration in CX
-Expert advice and real-world success stories
This is just one of the many incredible sessions on our agenda—don’t miss the opportunity to learn from top CX ! Check out our full agenda and register today 👉 https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/agenda-at-a-glance-palm-springs-2024/
Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy."
Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn
In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, emphasizes the importance of involving frontline employees in AI strategy by seeking their insights on customer pain points and repetitive tasks that AI could help solve.
Don’t miss this chance to gain actionable strategies that you can implement today to create a strong foundation for future success, ensuring AI seamlessly enhances your CX strategy.
AI is transforming CX by enhancing personalization and improving service efficiency. But how can businesses leverage these benefits without compromising customer trust? 🤖💡
In our latest CX Insight magazine article, "Leveraging the Benefits of AI Without Compromising Customer Trust," we explore how companies can design AI strategies that prioritize privacy and build trust.
Read our blog to learn a few ways organizations can achieve this. 👇
Explore how organizations can design AI strategies prioritizing customer trust and privacy.
Happy Labor Day from all of us at Execs In The Know! 🎉
Today, we celebrate the hard work and dedication of all the amazing professionals out there, especially those in the community. Your passion and commitment make a difference every day!
Wishing you a relaxing and well-deserved break! 🌟🙌
Be a part of our upcoming Customer Response Summit ( ), where we will focus our discussions on “Building on Our Foundations – People, Technology, Data, and Humanity.”
Make plans to join us in Palm Springs, CA from September 24-26, where leaders will come together to learn, share, network, and engage.
Learn More are Register to Attend 👉 https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
Gain a preview of some compelling topics our business partners will be addressing at by diving into their thought-provoking blogs.
-'Using AI Sentiment Analysis to Personalize CX' by DATAMARK, Inc. ⬇️
https://execsintheknow.com/blog/using-ai-sentiment-analysis-to-personalize-cx/
-'Building Support Center Morale in the Age of AI' by Gladly ⬇️
https://execsintheknow.com/blog/building-support-center-morale-in-the-age-of-ai/
-'The Top 5 Ways AI is Revolutionizing Customer Experience Management' by OfficePartners360 ⬇️
https://execsintheknow.com/blog/the-top-5-ways-ai-is-revolutionizing-customer-experience-management/
Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy."
Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn
In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, discusses the current "second wave" of AI adoption, where brands are becoming more strategic and thoughtful about implementing technologies, considering factors like brand alignment, ethics, security, and compliance.
Take this opportunity to learn actionable strategies you can implement today to build a robust foundation for future success, ensuring AI enhances your strategy effectively and sustainably.
Is CX quality on the decline?
With customer expectations evolving and challenges around consistency and resources, many are noticing a dip in overall quality. Are you seeing the same? What do you think is driving this trend, and how can companies turn it around?
Dive into our latest blog for insights on what’s causing the decline and join the conversation! Read more 👉 https://execsintheknow.com/blog/whats-behind-the-overall-decline-in-cx-quality/
💬 Share your thoughts below – we want to hear from you!
According to the latest Forrester Customer Experience Index (CX Index™), this year marks the third consecutive decline in CX quality.
What does it take to truly lead in today’s dynamic CX landscape?
CX leaders are constantly balancing innovation with authenticity, and strategy with empathy. The key to success may lie in the collective wisdom of those driving transformative solutions.
Join us at the Customer Response Summit (CRS) in Palm Springs, September 24-26, for an immersive experience designed by leaders, for leaders. Connect with the brightest minds shaping the future of CX!
Register now for CRS Palm Springs and get ready to be inspired: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
👉 Read our latest blog to dive deeper into what’s shaping CX today and learn about our incredible keynote speakers:
https://execsintheknow.com/blog/getting-excited-for-mainstage-keynotes-at-crs-palm-springs/
Mental health matters. As leaders, it’s crucial to prioritize well-being, not just for staying informed but for building compassionate environments. Discover why investing in mental health isn’t just a worthy cause—it’s a strategic move for your business.
Read our blog and learn how to create a resilient, thriving workplace.👇
https://execsintheknow.com/blog/mental-health-matters-building-stronger-happier-teams/
When we prioritize that mental health matters, we're building better businesses and better lives.
Unlock the full potential of AI in your customer experience (CX) strategy by enrolling in our Foundations in AI for CX Certification Program, co-hosted by COPC Inc.. From October 16-18, 2024, in Minneapolis, MN, this 2.5-day program will guide you through the essentials of integrating into your CX operations.
Enroll here: https://execsintheknow.com/events/ai-for-cx-certification/
In this course, you'll participate in interactive sessions, learning from both peers and expert instructors. The program includes real-world use cases to help you apply new knowledge throughout the course, and it concludes with a certification exercise to validate your understanding and ensure you can practically apply what you’ve learned.
Don’t miss this chance to future-proof your strategy—register now!
Get ready to unleash your competitive spirit at our Swing Against Stigma Charity Pickleball Tournament during CRS Palm Springs on Monday, September 23, 2024! Whether you’re a seasoned player or a newbie, this event promises a day of fun, friendly competition, and valuable connections.
Even better, your participation supports a great cause—every dollar raised benefits the National Alliance on Mental Illness (NAMI), helping to improve lives through advocacy, education, and support for those affected by mental illness.
Join us in making a difference both on and off the court.
Don't forget to also register for our Customer Response Summit (CRS) happening in Palm Springs, CA from September 24-26. Learn more and register here👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
Prepare to unleash your competitive spirit at our highly anticipated Swing Against Stigma Charity Pickleball Tournament during the Customer Response Summit (CRS).
New AI for CX Execs In The Know research, slated for release on September 5, shows that the implementation of AI-powered solutions generally has a neutral or positive impact on CSAT scores. Are consumers warming up to AI-powered tools?
Look for insights into this and other topics upon the release of the full report, in partnership with ASAPP on September 5.
In the meantime, get consumer-based AI for CX insights by checking out the recently released "Artificial Intelligence for CX: Exploring Consumer Perceptions" report: https://execsintheknow.com/artificial-intelligence-for-cx-exploring-consumer-perceptions/?utm_source=linkedin&utm_campaign=cx-research&utm_medium=socialmedia&utm_term=singlepost&utm_content=ai_research_report_gladly
Join us at the Customer Response Summit (CRS) Palm Springs, happening September 24-26, 2024! This premier event brings together CX leaders and innovators for three days of impactful discussions, networking, and learning.
Our speaker lineup features top industry brands like Traeger Grills, MEATER, Progressive, Authority Brands, and more!
Don’t miss your chance to be part of the conversation. Learn more and register now: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024
🤖 Generative AI ( ) agents are making waves in the customer experience world, but with so much noise in the market, how do you separate fact from fiction? Are GenAI agents really ready for prime time in customer-facing roles, and how do they stack up against other capabilities and chatbots?
If you’re searching for clarity, join us on September 17 at 1 PM EST for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents.
👉 Register now: https://app.webinar.net/r8WXJOELd7p?mcc=fb
Heather Reed, Principal Product Manager at ASAPP, and Dan Rood, SVP of Marketing at ASAPP, will dive deep into the true impact of GenAI agents on , exploring how they’re shaping customer interactions and influencing CX teams.
Don’t miss this chance to make informed decisions and smarter investments for your CX strategy!
In the high-stakes world of C-suite decision-making, integrating AI into strategies can feel both exhilarating and daunting. You’ve seen the headlines and success stories, but what does AI really mean for you, the executive aiming to exceed customer expectations in a competitive market?
Let’s cut through the buzzwords and explore how AI can tackle your biggest challenges while unlocking new growth opportunities. Ready to demystify in CX?
Dive into our latest blog!
Let’s demystify AI in CX together and explore how this powerful technology can address your most pressing challenges while opening up new avenues for growth and innovation.
Dive into the latest issue of CX Insight magazine!
Read the full issue here👇
https://execsintheknow.com/magazines/july-2024/
This edition is packed with must-read articles on , mental health in the workplace, and —critical elements shaping the future of . Plus, don’t miss our spotlight on Freshpet, a brand redefining customer care and sustainability in the pet food industry.
Elevate your CX strategy and lead with impact—start reading today!
AI is everywhere, but how do you separate the buzz from real, actionable strategies? Join Execs In The Know and Gladly for the upcoming webinar, Decoding AI for CX: From Buzzword to Business Strategy, where you will be guided on how to cut through the noise and harness AI’s true potential for your customer experience strategy.
Date and Time: August 22nd at 1 PM EST.
Secure your spot: https://app.webinar.net/PJBzNm9NOdL?mcc=fb
🔍 What You’ll Learn:
-How to differentiate between AI buzzwords and solutions that genuinely enhance your CX.
-Practical steps for building a sustainable AI foundation in your CX strategy.
-Strategies to leverage AI in fostering deep customer loyalty, without losing the human touch.
🎁 Bonus: Attend the webinar and receive an exclusive AI Readiness Kit for CX Leaders from Gladly!
Don’t miss out! Register now and take the first step towards future-proofing your CX strategy.
In today’s digital age, setting new CX standards is a must. Customers demand personal, seamless, and empathetic interactions, and businesses are stepping up with next-gen personalization, automation, and service excellence. These aren’t just trends—they’re essential pillars of modern CX.
Read our latest blog to learn more: https://execsintheknow.com/blog/setting-new-cx-standards-for-customer-interactions/
And join us at CRS Palm Springs, September 24-26, where Amanda Wiltshire-Craine, Senior VP at PayPal, will share insights on their bold three-year plan to transform customer service. Don’t miss this chance to learn from a top CX leader—register today! 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
In today's fast-paced digital age, setting new CX standards for customer interactions is no longer a luxury—it's a necessity.
45% of consumers think it's appropriate for brands to use AI-powered solutions to help resolve customer care issues. As the experience improves with this technology, and as these tools get more effective, this number is likely to grow. Check out this and other consumer opinions on in our latest research report — "Artificial Intelligence for CX: Exploring Consumer Perceptions" — released in partnership with Gladly.
Get your own digital copy here: https://execsintheknow.com/artificial-intelligence-for-cx-exploring-consumer-perceptions/?utm_source=linkedin&utm_campaign=cx-research&utm_medium=socialmedia&utm_term=singlepost&utm_content=ai_research_report_gladly
We recap a dynamic discussion from our CX Leaders Webinar, featuring Sidharth Mukherjee of Teleperformance Group and Dennis Brockenborough of Meta. They explored how AI is transforming customer service and elevating the agent experience. This webinar was packed with real-world examples, forward-thinking strategies, and actionable insights.
Here are the top five takeaways from our discussion:
Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience.
Artificial intelligence (AI) is often seen as transformative, but its true value comes from practical application. Many businesses struggle to cut through the noise and apply AI where it counts—customer experience (CX).
Join our webinar, "Decoding AI for CX: From Buzzword to Business Strategy," hosted with Gladly, to learn:
🔹 How to prioritize AI solutions that align with your goals
🔹 The balance between AI technology and human insight
🔹 Proven methods for implementing AI in your CX strategy
🔹 Real-world examples of successful AI-driven CX transformations
Don't miss out—secure your spot today!
https://app.webinar.net/PJBzNm9NOdL?mcc=fb
⏰ Time is running out to take advantage of our Early Bird Discount for CRS Palm Springs! Register now through Friday, August 16th, and save $300 on your registration. Don't miss your chance to join industry leaders from Sept. 24-26 for a deep dive into the latest CX strategies and innovations.
Secure your spot today and be part of the conversation that’s shaping the future! 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024/
Balancing growth with limited resources is a challenge today’s brands know all too well. How can teams scale operations while keeping costs down and maintaining personalized customer experiences? In a blog from our CX Marketplace partner, Gladly, CX leaders from Crate and Barrel, FTD Flowers, and SelectBlinds shared their insights and strategies.
Shows a blog entry in detail
Get ready to Swing Against Stigma at our Pickleball Tournament during the Customer Response Summit (CRS) on September 23, 2024! Whether you're a seasoned pro or just picking up a paddle, this is your chance to have fun, network, and make an impact. Plus, all proceeds go to support the National Alliance on Mental Illness (NAMI).
Don’t miss out—learn more and sign up today! 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/charity-pickleball-tournament/
Don't forget to also register for . Learn more and register before August 16 to get the Early Bird discount ($300 in savings). 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
Join us at the Customer Response Summit in Palm Springs, CA, from September 24-26! 🌴🌟
We're excited to explore this year's theme: "Building on Our Foundations – People, Technology, Data, and Humanity." This theme speaks to the core of the industry, celebrating the essential pillars that drive and growth in an ever-evolving landscape.
Learn more and register now: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
⏰ Act fast—there's only ONE WEEK left to grab the Early Bird discount and save $300 off registration! Offer ends August 16.
New research release! Find out what consumers think about AI for CX!
In partnership with Gladly, Execs In The Know is excited to announce the release of "Artificial Intelligence for CX: Exploring Consumer Perceptions" — a new, 32-page report focused on consumer views regarding the use of artificial intelligence (AI) for customer experience (CX). Gain insights in the current AI-powered experience, concerns with AI, and exploring how opinions
differ between consumers with AI awareness, and those without.
A few highlights from this research:
•55% of consumers would interact with an AI-powered virtual agent if it meant a faster, easier resolution to a customer care issue.
• 45% of consumers thought it was appropriate for brands to use AI to assist customers in resolving their customer care issues.
• 41% of consumers have an improved opinion of companies that are expanding their use of AI-powered technologies (whereas 17% have a decreased opinion).
Special thanks to the following CX leaders who graciously enhanced this research by contributing their expertise in the form of a Practitioner’s Perspective: Todd Montgomery (BODi), Lisa Diehl (Freshpet), and Matt Zurcher (M Zurcher Consulting).
Download your own digital copy of the report here:
Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
Artificial intelligence ( ) is transforming the customer experience ( ) industry like never before, enhancing , service efficiency, and insights into customer behavior. As AI's adoption grows, so does the responsibility to protect customer and privacy. Our latest CX Insight Magazine article explores designing an AI strategy prioritizing customer privacy and trust.
Discover more insights in our full magazine issue! 👇
https://execsintheknow.com/magazines/july-2024/
Artificial intelligence (AI) is this century’s most notable technology innovation with far-reaching impacts across every industry.
Great discussions happening at our CX Leaders Executive Briefing on Outsourcing! A special thank you to our host Corpay and partners Arise Virtual Solutions, TELUS International, and DATAMARK, Inc. for an insightful and beneficial conversation on innovative strategies.
Ignite passion, spark innovation, and build lasting connections. Join us at the Customer Response Summit (CRS) in Palm Springs from Sept. 24-26! 🌟🌴
Part of our incredible agenda includes exclusive Customer Shop Talk sessions – small, expert-led discussions focusing on key industry topics. Register now to secure your spot and be part of the conversation. 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
Don't miss the Customer Shop Talk with Interactions and Progressive. Learn how their partnership saved Progressive over 60 million agent minutes annually through successful customer self-service, and reduced operating expenses by over $20 million each year.
There's still time to take advantage of our Early Bird Pricing and save $300 on your registration. Learn more: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024/
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Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy." Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, emphasizes the importance of involving frontline employees in AI strategy by seeking their insights on customer pain points and repetitive tasks that AI could help solve. Don’t miss this chance to gain actionable strategies that you can implement today to create a strong foundation for future success, ensuring AI seamlessly enhances your CX strategy. #CustomerExperience #strategy #leadership
Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy." Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, discusses the current "second wave" of AI adoption, where brands are becoming more strategic and thoughtful about implementing #AI technologies, considering factors like brand alignment, ethics, security, and compliance. Take this opportunity to learn actionable strategies you can implement today to build a robust foundation for future success, ensuring AI enhances your #CX strategy effectively and sustainably. #CustomerExperience #strategy #leadership
Unlock the full potential of AI in your customer experience (CX) strategy by enrolling in our Foundations in AI for CX Certification Program, co-hosted by COPC Inc.. From October 16-18, 2024, in Minneapolis, MN, this 2.5-day program will guide you through the essentials of integrating #AI into your CX operations. Enroll here: https://execsintheknow.com/events/ai-for-cx-certification/ In this course, you'll participate in interactive sessions, learning from both peers and expert instructors. The program includes real-world use cases to help you apply new knowledge throughout the course, and it concludes with a certification exercise to validate your understanding and ensure you can practically apply what you’ve learned. Don’t miss this chance to future-proof your #CX strategy—register now! #AIforCX #leadership #CustomerExperience
Join us at the Customer Response Summit (CRS) Palm Springs, happening September 24-26, 2024! This premier event brings together CX leaders and innovators for three days of impactful discussions, networking, and learning. Our speaker lineup features top industry brands like Traeger Grills, MEATER, Progressive, Authority Brands, and more! Don’t miss your chance to be part of the conversation. Learn more and register now: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024
Did you miss the Execs In The Know CX Leaders webinar with Teleperformance and Meta? 🎥 Watch it on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb In this webinar, "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future," get an in-depth look at cutting-edge AI tools that optimize agent interactions across the customer journey. In this clip from the webinar, hear why Sidharth Mukherjee, with Teleperformance, shares why he believes generative #AI will provide significant value to all organizations. Take advantage of this opportunity to improve your agent experience and stay ahead of the game! #CX #ArtificialIntelligence #CustomerExperience #Agent
Attention CX #leaders in Nashville, TN area! Join us on August 6th from 8:30 AM to 4:00 PM CT for our CX Leaders Executive Outsourcing Briefing. Our research shows that #CX leaders are ready to invest in and prioritize #outsourcing to enhance their strategies. Be part of this forward-thinking event and shape the future of CX outsourcing. 👇 https://bit.ly/45w7Vvi Co-hosted by Chad McDaniel (Execs In The Know) and Todd Sale (Corpay), this briefing will feature insights from industry experts such as Randy Arellano (DATAMARK, Inc.), Kory Laszewski (TELUS International), and Robert Padron (Arise Virtual Solutions). Learn how top brands address outsourcing challenges and seize opportunities in brand reputation, program performance, quality assurance, cost management, data security, and more. Participate in Q&A sessions, receive strategic advice, and forge valuable partnerships. Don’t miss this fantastic opportunity to network and elevate your expertise in CX outsourcing! #leadership #CustomerExperience
Watch the Execs In The Know CX Leaders webinar with Teleperformance Group and Meta on "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future." Watch it here on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb Hear from industry experts who have successfully implemented AI in their organizations, sharing strategies, challenges, and successes. In this clip from the webinar, hear why Dennis Brockenborough with Meta, explains why he thinks the hype around AI is real. Take this opportunity to stay ahead of the curve and empower your agents for the future of customer experience.
Watch the Execs In The Know CX Leaders webinar with Teleperformance Group and Meta on "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future." Watch it here on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb Learn how to discover essential upskilling skills and training for agents to thrive in an AI-augmented environment. In this clip from the webinar, hear why Sidharth Mukherjee, with Teleperformance, believes emotional intelligence and empathizing with the customer are crucial when integrating AI to insure a happy customer. Don't miss this opportunity to elevate your agent experience and stay ahead of the curve!
Don't miss out on Customer Response Summit (#CRS) Palm Springs, September 24-26, at the luxurious JW Marriott Desert Springs Resort & Spa! 🌴 Take advantage of our Early Bird Pricing and save $300 off registration, but hurry, this offer ends on August 16th! Join CX leaders for an immersive experience focused on "Building on Our Foundations – People, Technology, Data, and Humanity." Ignite your passion, spark innovation, and build lasting connections. Learn more about #CRSPalmSprings and register today: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/ See and hear why CRS is the can't-miss event for #CX leaders.
🌴 Join us in Palm Springs for Customer Response Summit (CRS)! 🌴 We are thrilled to invite CX leaders to our highly anticipated flagship summit, taking place from September 24-26th in beautiful Palm Springs, CA! This year, we’re excited to feature an inspiring keynote address from Emily Sarver, with Lovevery. Emily provided a sneak peek into to the transformative strategies and insights she'll be discussing. Don't miss this opportunity to learn from one of the best in the industry! 🎤💡 At CRS Palm Springs, you'll have the chance to: ✅ Network with top CX leaders and professionals ✅ Participate in dynamic workshops and breakout sessions ✅ Discover the latest trends and innovations in customer experience ✅ Gain actionable insights to drive your CX strategy forward Secure your spot now and be part of the conversation that's shaping the future of customer experience. Register today! 👇 https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
Missed our CX Leaders webinar? Don't worry, we've got you covered! 🎧 Listen to the full webinar recording on demand: https://bit.ly/3PpC1db Dive into the insightful discussions and strategies shared by industry experts from Hilton Grand Vacations, Indeed, and Teleperformance USA. Here's a sneak peek from the session: #CX #Innovation #Empowerment #CustomerExperience #Leadership
Save the date! Join us from September 24th to 26th, 2024, for Customer Response Summit (CRS) in the sunny oasis of Palm Springs, CA. Learn more about #CRSPalmSprings and register here: https://bit.ly/3xjsaj0 The future of customer experience begins at CRS. Dive into insightful sessions led by industry trailblazers, network with fellow #CX enthusiasts, discover cutting-edge technology, and unlock endless possibilities. Check out the sights and sounds from our last CRS and get ready for more unforgettable moments! #CXLeaders #Leadership #CustomerExperience
Always an electric atmosphere at our Innovations Lab. Thank you to our Spotlight Sponsor Clear Harbor and all of our other sponsors 8Flow, Amplifai Solutions, Inc, ASAPP, Amazon Web Services, Balto, Cresta, Gladly, Intradiem, Knowbl, Kustomer, Mosaicx, PTP, TPG, Inc., Zenarate Inc. #CX #CustomerExperience #Leadership
One Voice Children's Choir came back on the #CRSTucson stage for an encore performance that brought CRS to its feet.
A beautiful day for our Swing Against Stigma charity golf tournament. Looking forward to a great day of golf, all for a great cause. All the proceeds today are going towards NAMI. #CRSTucson #SwingAgaimstStigma
Unlock the heart of your consumer through data insights—not just numbers, but the stories they tell. In this enlightening episode of The CX Leadership Exchange, Shellie Dow talks about her leadership philosophies, and the power of data-driven decision-making that propelled her from a temporary call center role to a respected vice president of operations. Watch the Episode Now: https://bit.ly/3TpCQVI In this clip, Shellie discusses how you speak to your business with data but you inspire your organization with the narratives that drive meaningful change. #CX #CustomerExperience #Leaders #Leadership #DataInsights #CustomerFirst #StoryBehindTheData
Next week, we kick off our Customer Response Summit in Tucson, AZ! There is still time to join us at CRS Tucson. See our agenda and secure your spot: https://lnkd.in/eY5kqHew Dive into the insights shared by our exceptional roster of speakers, including CX pioneers from renowned brands. like Acorns, Morgan & Morgan, and FTD Flowers . Check out the impressive roster of speakers and must-attend sessions: https://lnkd.in/e-NEtUyh Don't miss the chance to connect, learn, and lead with CX experts.
Get ready for the countdown to our Customer Response Summit (#CRS) – just two weeks away! Join us at the vibrant JW Marriott Tucson Starr Pass Resort & Spa in Tucson, AZ 🌵 from March 12-15th. There is still time to secure your spot: https://execsintheknow.com/events/customer-response-summit-tucson-2024/ Immerse yourself in the wisdom of our outstanding speaker lineup, featuring #CX leaders from top brands like Costco, Abercrombie & Fitch, Mastercard, and Oportun. Check out the impressive roster of speakers and must-attend sessions: https://execsintheknow.com/events/customer-response-summit-tucson-2024/agenda-at-a-glance/ Don't miss the chance to connect, learn, and lead with CX experts! #CRSTucson #CustomerExperience #Leadership #CXLeaders
Embark on a CX journey with Alvin Stokes in our latest episode of The CX Leadership Exchange! Watch the Episode Now: https://app.webinar.net/Jgyw3qXaokd?mcc=fb In this clip, Alvin shares a childhood story that shaped his customer-centric career approach. It's a snapshot of how early experiences mold professional philosophies. Don't miss these invaluable insights, suitable for both aspiring leaders and seasoned executives. #CX #CustomerExperience #Leaders #Leadership
We are less than a month away from Customer Response Summit (CRS)! CRS is being held on March 12-15th in the vibrant city of Tucson, AZ 🌵 at the exquisite JW Marriott Tucson Starr Pass Resort & Spa Learn more about our meticulously curated agenda crafted for our global CX community and register to attend here: https://lnkd.in/efsR76Yb Don't miss out on learning from our great speaker lineup featuring CX leaders from top brands, including Jaguar Land Rover, Visa, The Home Depot, and Bob's Discount Furniture. See our list of speakers and featured sessions here: https://bit.ly/45jjHra
