Execs In The Know's flagship event is our Customer Response Summit (#CRS), where CX #leaders come together to explore what’s next in customer experience. Over three days, attendees immerse themselves in cutting-edge insights, inspiration, and powerful networking opportunities. Check out the sights and sounds from our recent CRS in Palm Springs, and if you're ready to stay ahead of the curve and drive the future of #CX, this is the event you can't miss!
Learn more about our upcoming CRS happening March 3-5 in Clearwater, FL: https://execsintheknow.com/events/customer-response-summit-clearwater-2025/
Check out our On-Demand Webinar with ASAPP on "Generative AI Agents for CX: Separating Fact from Fiction."
Discover more about how generative AI is transforming customer service. Watch here! 👇
https://app.webinar.net/r8WXJOELd7p?mcc=LinkedIn
In this insightful session, Heather Reed, Principal Product Manager at ASAPP, discusses how generative #AI can solve a major frustration for customers—ensuring they get fast, consistent answers every time they engage with support. This technology helps build trust by providing reliable, consistent solutions across every interaction.
#CX #GenerativeAI #CustomerExperience #innovation
Don’t miss our On-Demand Webinar with ASAPP on "Generative AI Agents for CX: Separating Fact from Fiction."
Catch all the insights and future-forward strategies here! 👇
https://app.webinar.net/r8WXJOELd7p?mcc=fb
Hear from Heather Reed, Principal Product Manager at ASAPP, as she explains how generative AI is empowering customers to solve complex issues on their own—something traditional chatbots just can’t do.
From checking flight statuses to understanding bills, this technology is changing the game for self-service in CX.
Last night’s networking event at #CRSPalmSprings was unforgettable! 🎉 Sponsored by Teleperformance Group, we were transported back in time to the glamorous era of the Rat Pack.
From retro vibes to great conversations, it was a night to remember. Thank you to everyone who joined in the fun!
🌴Join us in Palm Springs, CA from Sept. 24-26, for our inspiring Customer Response Summit (CRS) designed for leaders who are transforming the customer experience landscape!
Catch a sneak peek from our keynote speaker Renee Horne with Chase Auto, as she previews her session. This is your chance to learn from top industry minds, connect with fellow CX visionaries, and leave brimming with new ideas and inspiration.
Don’t miss out—register now and be part of this dynamic event! 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024/
CX Leaders Webinar Available On Demand
Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy."
Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn
In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, emphasizes the importance of involving frontline employees in AI strategy by seeking their insights on customer pain points and repetitive tasks that AI could help solve.
Don’t miss this chance to gain actionable strategies that you can implement today to create a strong foundation for future success, ensuring AI seamlessly enhances your CX strategy.
#CustomerExperience #strategy #leadership
CX Leaders Webinar Available On Demand
Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy."
Watch it here on demand: https://app.webinar.net/PJBzNm9NOdL?mcc=LinkedIn
In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, discusses the current "second wave" of AI adoption, where brands are becoming more strategic and thoughtful about implementing #AI technologies, considering factors like brand alignment, ethics, security, and compliance.
Take this opportunity to learn actionable strategies you can implement today to build a robust foundation for future success, ensuring AI enhances your #CX strategy effectively and sustainably.
#CustomerExperience #strategy #leadership
Foundations in AI for CX Certification Program
Unlock the full potential of AI in your customer experience (CX) strategy by enrolling in our Foundations in AI for CX Certification Program, co-hosted by COPC Inc.. From October 16-18, 2024, in Minneapolis, MN, this 2.5-day program will guide you through the essentials of integrating #AI into your CX operations.
Enroll here: https://execsintheknow.com/events/ai-for-cx-certification/
In this course, you'll participate in interactive sessions, learning from both peers and expert instructors. The program includes real-world use cases to help you apply new knowledge throughout the course, and it concludes with a certification exercise to validate your understanding and ensure you can practically apply what you’ve learned.
Don’t miss this chance to future-proof your #CX strategy—register now!
#AIforCX #leadership #CustomerExperience
Join us at the Customer Response Summit (CRS) Palm Springs, happening September 24-26, 2024! This premier event brings together CX leaders and innovators for three days of impactful discussions, networking, and learning.
Our speaker lineup features top industry brands like Traeger Grills, MEATER, Progressive, Authority Brands, and more!
Don’t miss your chance to be part of the conversation. Learn more and register now: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/register-palm-springs-2024
CX Leaders Webinar Available On Demand
Did you miss the Execs In The Know CX Leaders webinar with Teleperformance and Meta?
🎥 Watch it on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb
In this webinar, "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future," get an in-depth look at cutting-edge AI tools that optimize agent interactions across the customer journey. In this clip from the webinar, hear why Sidharth Mukherjee, with Teleperformance, shares why he believes generative #AI will provide significant value to all organizations.
Take advantage of this opportunity to improve your agent experience and stay ahead of the game!
#CX #ArtificialIntelligence #CustomerExperience #Agent
Attention CX #leaders in Nashville, TN area! Join us on August 6th from 8:30 AM to 4:00 PM CT for our CX Leaders Executive Outsourcing Briefing.
Our research shows that #CX leaders are ready to invest in and prioritize #outsourcing to enhance their strategies. Be part of this forward-thinking event and shape the future of CX outsourcing. 👇
https://bit.ly/45w7Vvi
Co-hosted by Chad McDaniel (Execs In The Know) and Todd Sale (Corpay), this briefing will feature insights from industry experts such as Randy Arellano (DATAMARK, Inc.), Kory Laszewski (TELUS International), and Robert Padron (Arise Virtual Solutions). Learn how top brands address outsourcing challenges and seize opportunities in brand reputation, program performance, quality assurance, cost management, data security, and more. Participate in Q&A sessions, receive strategic advice, and forge valuable partnerships.
Don’t miss this fantastic opportunity to network and elevate your expertise in CX outsourcing!
#leadership #CustomerExperience
CX Leaders Webinar Available On Demand
Watch the Execs In The Know CX Leaders webinar with Teleperformance Group and Meta on "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future."
Watch it here on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb
Hear from industry experts who have successfully implemented AI in their organizations, sharing strategies, challenges, and successes. In this clip from the webinar, hear why Dennis Brockenborough with Meta, explains why he thinks the hype around AI is real.
Take this opportunity to stay ahead of the curve and empower your agents for the future of customer experience.
CX Leaders Webinar On Demand
Watch the Execs In The Know CX Leaders webinar with Teleperformance Group and Meta on "Elevating the Agent Experience – Harnessing AI & Upskilling for the Future."
Watch it here on demand: https://app.webinar.net/VEOY9bQngB4?mcc=fb
Learn how to discover essential upskilling skills and training for agents to thrive in an AI-augmented environment. In this clip from the webinar, hear why Sidharth Mukherjee, with Teleperformance, believes emotional intelligence and empathizing with the customer are crucial when integrating AI to insure a happy customer.
Don't miss this opportunity to elevate your agent experience and stay ahead of the curve!
Don't miss out on Customer Response Summit (#CRS) Palm Springs, September 24-26, at the luxurious JW Marriott Desert Springs Resort & Spa! 🌴
Take advantage of our Early Bird Pricing and save $300 off registration, but hurry, this offer ends on August 16th! Join CX leaders for an immersive experience focused on "Building on Our Foundations – People, Technology, Data, and Humanity." Ignite your passion, spark innovation, and build lasting connections.
Learn more about #CRSPalmSprings and register today: https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
See and hear why CRS is the can't-miss event for #CX leaders.
🌴 Join us in Palm Springs for Customer Response Summit (CRS)! 🌴
We are thrilled to invite CX leaders to our highly anticipated flagship summit, taking place from September 24-26th in beautiful Palm Springs, CA!
This year, we’re excited to feature an inspiring keynote address from Emily Sarver, with Lovevery. Emily provided a sneak peek into to the transformative strategies and insights she'll be discussing. Don't miss this opportunity to learn from one of the best in the industry! 🎤💡
At CRS Palm Springs, you'll have the chance to:
✅ Network with top CX leaders and professionals
✅ Participate in dynamic workshops and breakout sessions
✅ Discover the latest trends and innovations in customer experience
✅ Gain actionable insights to drive your CX strategy forward
Secure your spot now and be part of the conversation that's shaping the future of customer experience. Register today! 👇
https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/
