Execs In The Know

Execs In The Know Advocates of the Customer Experience Industry

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects professionals to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen

at our Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities. Execs In The Know provides a platform for our Corporate Partners to make lasting connections and solve the issues they face in trying to better customer engagements across all channels.

03/01/2025

Good morning from beautiful Clearwater, FL! ☀️

The Execs In The Know team can't wait for to kick off on Monday. It’s shaping up to be an incredible event!

Wishing safe travels to all our attendees—see you soon! ✈️ 🚗

The Execs In The Know research team is currently developing their next   project focusing on consumer experiences and op...
02/28/2025

The Execs In The Know research team is currently developing their next project focusing on consumer experiences and opinions regarding -powered contact center solutions.

What are some questions you'd like to see asked of consumers? Drop your ideas in the comments!👇

Only a few days left until  !From March 3-5, join top   professionals in Clearwater, FL for powerful discussions, unpara...
02/27/2025

Only a few days left until !

From March 3-5, join top professionals in Clearwater, FL for powerful discussions, unparalleled , and fresh insights to shape the future of customer experience.

There is still time to register! 👇
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

Want a sneak peek? Check out our latest partner blogs for a preview of the hot topics they'll cover at CRS!

-'7 Ways Generative AI Can Drive Innovation in CX Strategies' by Foundever.🔽
https://execsintheknow.com/blog/7-ways-generative-ai-can-drive-innovation-in-cx-strategies/

-'AI-Powered CX: Moving from Overwhelm to Impact' by Alta Resources.🔽
https://execsintheknow.com/blog/ai-powered-cx-moving-from-overwhelm-to-impact/

-'From Promise to Reality: Turning Your Brand Vision into a Customer-Centric Experience' by Ipsos.🔽
https://execsintheknow.com/blog/from-promise-to-reality-turning-your-brand-vision-into-a-customer-centric-experience/

  is less than a week away!Join leading   professionals on March 3-5th, for impactful discussions, unmatched   opportuni...
02/25/2025

is less than a week away!

Join leading professionals on March 3-5th, for impactful discussions, unmatched opportunities, and fresh insights to drive the future of customer experience.

Secure your spot now! Register here 👇
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

Get a head start—explore our latest partner blogs for a glimpse into the hot topics they'll be diving into at CRS!

-'Building vs. Buying AI Agents for Your Contact Center: Why You No Longer Have to Choose' by Quiq.🔽
https://execsintheknow.com/blog/building-vs-buying-ai-agents-for-your-contact-center-why-you-no-longer-have-to-choose/

-'Unlocking AI-Powered Performance: How Generative AI Coaching is Revolutionizing CX Training' by Zenarate Inc..🔽
https://execsintheknow.com/blog/unlocking-ai-powered-performance-how-generative-ai-coaching-is-revolutionizing-cx-training/

-'6 Reasons Why Claude Says It and ChatGPT Will Not Replace Knowledge Management Systems' by livepro.🔽
https://execsintheknow.com/blog/6-reasons-why-claude-says-it-and-chatgpt-will-not-replace-knowledge-management-systems/

  is almost here (March 3-5), and we can't wait to see everyone there! 🎉Haven’t registered yet? There’s still time to se...
02/21/2025

is almost here (March 3-5), and we can't wait to see everyone there! 🎉

Haven’t registered yet? There’s still time to secure your spot! Don’t miss out on the amazing speaker lineup, networking opportunities, and the latest insights in . Register now! 🔽
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

Tag someone in the comments who you’re excited to see at CRS! 👇

🤖✨ AI is revolutionizing  , but nothing replaces the human touch. The magic lies in combining AI’s efficiency with the e...
02/20/2025

🤖✨ AI is revolutionizing , but nothing replaces the human touch. The magic lies in combining AI’s efficiency with the empathy of emotionally intelligent agents to create truly exceptional experiences.

Dive deeper into how and together can transform your CX strategy 👇

The future of CX isn’t about AI taking over — it’s about how AI and emotional intelligence work together to create something even better.

🌴 CRS Clearwater is almost here—don’t miss out! 🌴Join   leaders March 3-5, 2025, at the Wyndham Grand Clearwater Beach f...
02/18/2025

🌴 CRS Clearwater is almost here—don’t miss out! 🌴

Join leaders March 3-5, 2025, at the Wyndham Grand Clearwater Beach for game-changing insights, networking, and innovation. Register today 👇
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

🏨 Reminder: The hotel room block expires on 2/19, so don’t miss your chance to stay on-site!

Imagine a dynamic space where top CX professionals come together to share insights, spark innovation, and stay ahead of ...
02/18/2025

Imagine a dynamic space where top CX professionals come together to share insights, spark innovation, and stay ahead of industry trends. That’s the Know It All (KIA) Community—your go-to hub for collaboration, learning, and professional growth.

With over 1,200 CX leaders already engaged, it’s the perfect place to exchange ideas and elevate customer experience. And the best part? It’s free to join!

Learn More and Join Here 🔽
https://community.execsintheknow.com/participate/about-kia

Don’t miss out—sign up today and start connecting with industry trailblazers!

CRS Clearwater is just TWO WEEKS away!Join top   leaders March 3-5th, for game-changing discussions,  , and insights tha...
02/17/2025

CRS Clearwater is just TWO WEEKS away!

Join top leaders March 3-5th, for game-changing discussions, , and insights that will shape the future of customer experience.

Don’t miss out—register today! Sign up here 👇
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

Want a sneak peek? Check out the latest blogs from our business partners for a preview of the key topics they’ll be discussing at CRS!

-'CX Alliances: Building Community Through Partnerships' by Instant Teams.🔽
https://execsintheknow.com/blog/cx-alliances-building-community-through-partnerships/

-'Friction-Free CX Can Lead to More Sales and Satisfied Customers' by VXI.🔽
https://execsintheknow.com/blog/friction-free-cx-can-lead-to-more-sales-and-satisfied-customers/

-'What’s Driving Contact Center CX Today?' by Intradiem.🔽
https://execsintheknow.com/blog/whats-driving-contact-center-cx-today/

Join top CX leaders at   (March 3-5) for dynamic discussions, including a panel moderated by Jennifer Lee with Intradiem...
02/14/2025

Join top CX leaders at (March 3-5) for dynamic discussions, including a panel moderated by Jennifer Lee with Intradiem and featuring members of the Execs In The Know Advisory Board (Lisa Oswald with Travelzoo, Peter Mallot with Microsoft, Carolyne Truelove with American Airlines, and Todd Sale with Corpay).

This is just one of many must-see sessions where top experts will cut through the noise and focus on what truly drives business value in customer experience.

Register now to join us in Clearwater! 👇
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/

Want to know what’s shaping the future of customer experience? Our latest   research reports dive deep into key industry...
02/14/2025

Want to know what’s shaping the future of customer experience? Our latest research reports dive deep into key industry trends, consumer expectations, and the evolving role of in CX.

💡 Get data-driven insights.
📊 Stay ahead of emerging trends.
🔍 Make informed, strategic decisions.

Explore our hub and access must-read reports today! Check it out here 🔽
https://execsintheknow.com/knowledge-center/cx-research/

Customer expectations are more complex than ever! From scrolling social media and reading reviews to chatting with bots ...
02/13/2025

Customer expectations are more complex than ever! From scrolling social media and reading reviews to chatting with bots and visiting stores, every touchpoint shapes their experience. Are you building loyalty—or breaking it?

Discover how brands are navigating this challenge in our latest CX Insight magazine article. Read more: https://execsintheknow.com/cx-insight-magazine-january-2025/?art=3

There’s still time to register for CRS Clearwater! Secure your spot today 🔽 https://execsintheknow.com/events/customer-r...
02/12/2025

There’s still time to register for CRS Clearwater! Secure your spot today 🔽
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

Join us March 3-5, 2025, and see why CX , like Sean Hostetler with The Home Depot, call Customer Response Summit (CRS) a must-attend event! From innovative sessions to powerful opportunities, CRS is where top brands come together to learn from each other and tackle today’s biggest challenges.

Don’t miss your chance to connect, learn, and innovate with the best in the industry!

Artificial Intelligence is reshaping customer care, handling routine tasks so agents can focus on complex, high-stakes i...
02/11/2025

Artificial Intelligence is reshaping customer care, handling routine tasks so agents can focus on complex, high-stakes interactions where human empathy is essential. This shift makes emotional intelligence ( ) more important than ever—turning challenges into brand-defining moments.

Discover how + EI creates the ultimate advantage. Read the full article in our latest CX Insight magazine! 👇
https://execsintheknow.com/cx-insight-magazine-january-2025/?art=2

Customer Response Summit (March 3-5, 2025) is packed with incredible sessions, including an insightful case study on Spi...
02/11/2025

Customer Response Summit (March 3-5, 2025) is packed with incredible sessions, including an insightful case study on Spirit Airlines’ AI-powered customer experience overhaul.

Mike Myer with Quiq and Vanessa Hardy-Bowen, Director of Guest Care & Contact Centers at Spirit Airlines, will share how her team:
✅ Overcame challenges like a failed voice pilot
✅ Balanced security concerns and innovation
✅ Measured success and improved guest interactions

This is just one of many powerful sessions at designed to spark new ideas and elevate your CX strategy! Register now to join us! 🔽
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

We’re thrilled to unveil a first look at our comprehensive new CX Leaders Trends & Insights Corporate Edition report, la...
02/07/2025

We’re thrilled to unveil a first look at our comprehensive new CX Leaders Trends & Insights Corporate Edition report, launching exclusively at ! Developed in partnership with TELUS Digital, this report dives deep into the latest CX strategies, trends, and insights shaping the industry.

Be among the first to access this must-read resource by joining us at CRS Clearwater, March 3-5. Don't miss out—register now and get ahead of the curve! 🔽
https://execsintheknow.com/events/customer-response-summit-clearwater-2025/register-clearwater/?utm_source=linkedin&utm_campaign=crs-clearwater&utm_medium=socialmedia&utm_term=singlepost&utm_content=crs_clearwater_register_page

In the latest issue of CX Insight Magazine, we’re featuring Jessica Patel, Know It All (KIA) Champion and   leader at Be...
02/06/2025

In the latest issue of CX Insight Magazine, we’re featuring Jessica Patel, Know It All (KIA) Champion and leader at Belk in our KIA Spotlight! Jessica manages the relationships with Belk’s BPO providers and works closely with various teams across the organization to improve overall customer experience.

Get inspired by Jessica’s CX journey! Read our exclusive interview here 👇
https://execsintheknow.com/cx-insight-magazine-january-2025/?art=5

👥 Want to connect with 1,200+ CX like Jessica? Join the KIA community—your go-to space for industry insights, networking, and collaboration. Learn more here:
https://community.execsintheknow.com/participate/about-kia

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