O3 World

01/26/2023

O3 is excited to announce the addition of Michael Soileau as our new CEO. As we quickly approach 18 years, co-founder, Keith Scandone, has decided to shift focus to a growth and strategy role while bringing Michael in as CEO.

“From strategy to implementation, O3 provides a future-forward approach that gives clients smart and innovative solutions that let them build deep and meaningful customer experiences. O3 creates long-term client partnerships and has the right mix of CX, data and technology expertise that companies need today and in the future. I am excited to join the company and look forward to moving our clients and business forward.”
-Michael Soileau

Michael joined O3 to strategically support the rapidly growing demand from B2B enterprises and B2C brands. After 20 years of transforming Comcast, his expertise provides a fresh perspective. Michael has served in roles managing service innovation, sales and marketing, roadmap development, operations and strategic planning. With over 25 years of leadership experience, his direction will enable team O3 to further our reach. Michael aligns with our O3 values and is a believer in life long learning.

Founding Partner and former CEO, , is transitioning to his new role as a strategic opportunity to spearhead O3 business strategy development, future vision and growth expansion opportunities. Keith’s impact in this space will continue to be a massive asset to O3.

Welcome,Michael!

01/26/2023

O3 is excited to welcome Michael D. Soileau on board as our Chief Executive Officer!

Michael was brought on board to help meet the rapidly growing demand from B2B enterprises and B2C brands. With over 25 years of leadership experience, Michael’s experience will enable O3 to further its reach in helping companies transform their customer journeys to drive deeper retention, engagement and loyalty.

Founding Partner and former CEO, Keith Scandone, is transitioning to his new role as a strategic opportunity to spearhead O3 business strategy development, future vision and growth expansion opportunities.

We’re looking forward to continued success and opportunity as we embark on this new journey, with Michael at the nucleus of O3.

Welcome to O3!

https://www.o3world.com/news/o3-welcomes-michael-soileau-as-chief-executive-officer/

Michael Soileau, O3 Chief Executive Officer

01/24/2023

Didn't get the chance to join O3's January power hour? Check out the webinar recording! We sat down with our friends at Acquia to discuss accessibility in regulated industries.

We dove into...
1) Web accessibility best practices
2) Strides in Accessibility technology development
3) Web accessibility in regulated industries

O3 power hour: Accessibility in regulated industries In industries with strict rules and regulations, navigating accessibility standards and best practices can become even more complex. O3 held a webinar on 1/18 to dive in. Check out the power hour recording and feel free to share the link with any....

01/18/2023

Last chance to register for O3's accessibility power hour alongside our friends at Acquia. We'll be diving into all things accessibility with a specific focus on regulated industries. See you at 12PM ET!

Register below!
https://o3world.zoom.us/webinar/register/8016732905289/WN_nuzEQn9pRNu1NXU1nMTnFw

12/22/2022

Happy holidays from team O3! We wish you and your loved ones a happy and safe holiday season. We’re proud of a strong year and excited for growth and opportunity heading in to 2023!

10/11/2022

Experience your future with O3! We’re looking for talented people to join our expert team. Check out the link in our bio to learn more!

10/03/2022

Welcome to team O3, Julie and Rachel! 🎉

Julie Conner is joining team O3 as our Business Development Manager. She will be focused on driving initiatives to expand our client base.

We are also excited to welcome a UX writer on board. This role enhances our solutions through the strategic ex*****on of copy.

08/18/2022

Meeting Accessibility standards should be top of mind for your company, ensuring all users receive an equitable experience. It is no secret that determining how and where to get started can be difficult to digest. O3’s team of expert consultants are leading in the Accessibility space. Sign up for O3’s Accessibility power hour today!



https://www.linkedin.com/events/accessibilitypowerhour-whyacces6965000265968017408/comments/

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O3 Presents….
Accessibility Power Hour
September 22, 12-1 PM EST
We’ll discuss…
Why accessibility shouldn’t be an afterthought.
Making your digital experiences more accessible.
Register today! (link in bio)

08/16/2022

Did you know…? 1 in 4 adults in the United States has some form of a disability, making it difficult or impossible to use digital products.

Find out why creating equal experiences is no longer a novelty but a critical aspect of all digital strategies. Register for O3’s Accessibility Power Hour to learn more!

500 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.

08/10/2022

O3’s team of experts delivered the solution Best Egg needed to optimize core features of their experience. We identified opportunities and created entirely new paths to capture and engage new customers. Learn more about how O3 is transforming customer experiences through innovative digital solutions.


https://o3w.in/3bPcSrA

O3 helped Best Egg improve their personal loan customer experience by identifying opportunities, visualizing and creating a prototype.

07/21/2022

O3’s best in class partnership with Acquia allows our team to leverage…

✅Drupal cloud and automated dev tools
✅a built in customer data platform (CDP)
✅personalization engine

…Resulting in easy-to-maintain, scalable websites and portals that drive business value for our customers. We believe that the proper technology solutions are the foundation for a proper customer experience (CX). Check out our latest blog post to learn more!

As a CX consultancy, we believe that the proper technology solutions are the foundation for a proper customer experience (CX). O3 is a trusted and certified Acquia Bronze partner ready to help you create the best digital experiences. Who is Aquia? Acquia provides tools to create solutions for our cl...

07/19/2022

Understanding how your consumers interact with your touchpoints is vital to creating the best experiences. We can help you leverage behavioral analytics to drive better CX and ROI. Check out how O3 aligns with our clients' consumers to drive impactful results.
https://o3w.in/3ziGs1R

Customer journey analytics is one of the keys to unlocking insights based on your customers’ actions. O3 partners with our clients to drive better customer experiences and increase ROI. We firmly believe that tracking your consumers’ activity (how they navigate your site, how much time they spen...

07/14/2022

O3's gathering in Philly was a chance to...
✔️get together
✔️celebrate wins
✔️reflect on challenges
✔️align on the road ahead

Check out our SOTO recap!

Recently, we had the exciting opportunity to bring everyone together in person for our bi-annual gathering. Over the past two years the team has come to recognize these face to face moments as pivotal benchmarks for our team’s growth and culture. From California to New Jersey, and...

06/22/2022

Tomorrow, our Christine Sheller will be AIGA's featured guest for their One Designer, One Work series. She'll discuss Keith Haring, and how his work inspired her career in design. Free to attend; register here:

Thursday, June 233:00 p.m. ET / 12:00 p.m. PTZoom Webinar with Q&AThis virtual series features one designer showcasing a work that is personally meaningful. We'll hear what inspires, challenges and guides them. Expose yourself to new material by exploring with our guest, Christine Sheller...

06/20/2022

Today, we salute those who fought — and who continue to fight — for justice, freedom and equality.

06/14/2022

Our O3 team is heading to Philadelphia from all over the US this week for our bi-annual gathering. We're pulling back the curtain on the company and chatting with the crew about where we are now, some great things coming soon, and our goals for the future. We can't wait to see everyone!

05/20/2022

Folks sometimes think considerations fall to a specific skill set or person, but everybody has a role to play - especially early in a project.

Our " for PM Teams" PDF focuses on how PMs can support these efforts early with a client.

This accessibility guide was created to help project managers coordinate with teams to set clear expectations and implement best practices.

05/20/2022

In honor of our team is holding our quarterly virtual roundtable today to discuss in the news and share challenges we've encountered on projects.

Are there any items our team should discuss? Let us know!

05/19/2022

Last year, for the 10th anniversary of , we partnered with our friends at Seer Interactive to produce a PDF detailing the relationship between and .

Download the PDF to learn more about the positive impact of considerations.

Learn more about how accessibility considerations can enhance SEO with these tips, tools and recommendations.

05/19/2022

A few of our ride-or-die tools that help us make our clients’ experiences more accessible include:

1. Deque Systems axe DevTools
2. Stark for Chrome
3. TPG ARC Toolkit

What are some of your faves?

05/19/2022

Happy Global Awareness Day to everybody working to make experiences — physical and digital — more equitable every day of the year!

Always remember, is not a feature or an add-on or an enhancement. It should be baked into your decisions from day one.

02/22/2022

Are the solution to the labor shortages hindering the global economy? Check out this article from Morning Brew on how retailers are using automated machines to alleviate staffing strains while meeting .

They’re taking over “dirty, dull, and dangerous” work—but they’ll take some getting used to.

02/10/2022

recently submitted this article to on realizing the value of when it comes to creating the ideal . Is leveraging the right investment for your needs? Read more here:

In today’s fast-moving digital economy, a strategic AI framework can extract insights from customer engagement and boost business innovation and transformation.

02/04/2022

has become the new norm for many industries, especially . See how some companies are creating "hybrid" experiences for their customers as they adapt to the more digitally-centric world of retail brought about by the pandemic in this post from the Cisco blog: https://o3w.in/3AJXdlH

Electronic shelf labels (ESLs) allow retail administrators to dynamically control prices of items in their stores, offer deals, and even act as beacons for customers looking for specific items in large stores - eliminating the chance of human error and paving the way for better retail experiences.

02/04/2022

Did you know that in addition to , February is also ? This year, we're showing our support by sponsoring Goes Red on February 9th. There's still time to register below for your chance to interact with thought leaders and innovators from the tech industry: https://o3w.in/3L1vph6

We are building a brighter future, stopping heart disease before it starts, and paving the way to healthier communities. Innovation and big thinking takes young, emerging students committed to making change happen. Join us for an inspiring, day-long event to empower an extraordinary group of local y...

01/31/2022

"87% of companies state they provide excellent CX, only 11% of customers agree." Yikes! Check out this article from Business Wire with the context for this eye-opening statistic and reach out to us when you're ready to start meeting your customers' expectations https://o3w.in/3odiM96

There is a significant disconnect between the customer experience (CX) brands believe they are delivering and how their customers actually view that e

01/25/2022

Merkle Incorporated has released their annual Customer Experience Imperatives guide for 2022 and this year's theme is shaping customer relationships. Check out Yahoo Finance's take on the guide's key themes and download your own copy today 👀 https://o3w.in/3tZxlAJ

COLUMBIA, Md., January 25, 2022--Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled its 2022 Customer Experience Imperatives. The executive guide is designed to help brands identify the key strategic considerations that wi...