IQOR

01/21/2025

Are you ready to take the next step in your career? 🤩

At iQor, we’re more than just a workplace—we’re a global team driven by passion, innovation, and a commitment to making a difference.

We’re looking for talented individuals to join our team and help us create exceptional customer experiences. Whether you’re just starting your journey or seeking a new challenge, there’s a place for you here at iQor. 👇

https://go.iqor.com/ApplyiQorF

01/20/2025

Today, we celebrate the life and legacy of Dr. Martin Luther King Jr., a leader whose vision of equality, justice, and unity continues to inspire us all. His unwavering commitment to creating a better, more inclusive world reminds us of the power of compassion and courage in the face of adversity.

01/17/2025

Happy Customer Service Day from iQor! ❤️

Today, we celebrate the heart of every great business — our customers! At iQor, we’re dedicated to delivering exceptional service every day because we know it’s the little things that build lasting relationships.

Customer Service Day reminds us of the value of forming meaningful connections, listening with empathy, and creating solutions that truly make a difference. To all our clients and customers, thank you for trusting us and letting us be a part of your CX journey.

Here’s to continuing our commitment to excellence, one interaction at a time!

01/16/2025

Check out Episode 48 of our Digitally Irresistible Podcast to hear from Bhawna Singh, iQor's Director of Internal Solutioning. 🌟

In this episode, she shared how to optimize customer service through current and future state assessments. Bhawna and her team draw on their collective experience and background at iQor to ask questions that support their data analysis of client care programs in their current state.

These insights inform future state potential to optimize programs or improve results for our clients. iQor's work with hundreds of clients allows us to share industry best practices and leverage a combination of in-house and best-in-class partner services and solutions. The end goal is to create a great customer experience throughout the customer journey. ⭐️

Tap below to tune in! 🎧

iQor director of Internal Solutioning shares insights on conducting current state assessments to arrive at future state potential in customer care programs.

01/15/2025

We’re excited to announce the launch of iQor’s second state-of-the-art campus in Noida, India! This milestone reflects our commitment to innovation, growth, and creating exceptional experiences for employees and customers.

Watch the grand opening highlights and hear from iQor leaders about how this new location strengthens our capabilities in the BPO sector.

As part of the celebration, we donated ₹100,000 to Mission Jagriti to support the education of underprivileged children. Together, we’re making a difference.

Learn more about iQor India: https://go.iqor.com/NoidaGrandLaunchF.

01/15/2025

Our strength lies in the compassion we show for one another. One of our team members, a dedicated single parent, recently faced a challenging time, spending two and a half weeks in the hospital. The road to recovery has been further complicated by unpaid medical bills that have created an additional burden.

iQor Qares is here to step in and provide support during this difficult time. Together, we can help ease their financial stress so they can focus on what matters most—their health and their family.

Your kindness can make a profound difference. Learn how you can support iQorians around the globe by tapping the link below!

https://go.iqor.com/iQorQaresFB

01/14/2025

This National Shop for Travel Day, discover how strategic outsourcing empowers travel and hospitality brands to deliver seamless, memorable travel experiences that create long-term customer loyalty.

Our free guide reveals how top travel brands partner with iQor to optimize back office operations, blending digital innovation with human expertise to:

• Personalize customer interactions for unique traveler needs.
• Leverage AI and analytics to enhance operational efficiency.
• Build trust with secure and transparent processes.

Download the guide to uncover strategies for elevating trip planning and driving CX success: https://go.iqor.com/TravelHospitalityGuideF.

[Guide] Download iQor's free PDF guide to elevate travel and hospitality customer satisfaction with digital + human back office support from a trusted BPO.

01/09/2025

Optimize back office workflows with robotic process automation (RPA)! 🤖

Operational efficiency drives customer satisfaction and business growth. In partnership with a major airline, iQor implemented an RPA solution that:

• Reduced the average handle time by 2 minutes per voucher request.
• Automated complex processes, eliminating reliance on large Excel files and multiple applications.
• Streamlined agent workflows with guided instructions, improving accuracy and efficiency.
• Freed up skilled agents to focus on strategic, revenue-generating tasks.

Read our case study to learn how RPA delivers measurable results, enhancing efficiency while supporting exceptional CX: https://go.iqor.com/RPAF.

iQor Bot targets complexity, saving time and improving productivity

01/09/2025

Happy . 🎧 😌

Let's venture back to Ep. 60 of our Digitally Irresistible Podcast, which featured Stan Phelps, CPS, Keynote Speaker, Workshop Facilitator, Bestselling Author, and CX Thought Leader!

Get industry insights from Stan, who offers a wealth of knowledge and makes this an incredibly irresistible episode!

Tap the link below to listen. ⬇️

How the I.D.E.A. framework guides a differentiated experience to exceed customer expectations. Featuring CX thought leader and author Stan Phelps.

01/07/2025

Proactive and trusted support at any scale! ✈️

Our incredible teams are here to provide first-class omnichannel support to your customers with on-demand, scalable, and secure digital services. Customers can contact you through the easiest channel for them—voice, email, live chat, SMS, and social—so they can get the solutions they need while on the move.

Are you ready to give your customers experiences unlike any other? Tap below! ⬇️

https://go.iqor.com/TravelAndHospitalityF

01/06/2025

We understand that life’s challenges can sometimes feel overwhelming, especially when faced alone.

One of our team members recently returned to work after several months of unpaid medical leave. During their recovery, they faced mounting financial difficulties and are now seeking assistance with back rent and electricity bills.

iQor Qares was there to offer a helping hand, reminding them that they’re never alone in this journey. ❤️

Learn more about how you can make a difference by tapping below to support iQor Qares! 👇

https://go.iqor.com/iQorQaresFB

01/03/2025

Managing seasonal peaks, such as holidays or product launches, requires a strategic staffing approach to ensure success.

Customers' queries and orders surge during these busy periods, making scalable staffing solutions essential. Partnering with a BPO like iQor provides access to skilled agents who can seamlessly handle these spikes while maintaining exceptional customer service.

Our e-book is your ultimate guide to outsourced seasonal staffing. Explore insights into CX technology, recruitment strategies, and remote team support.

Download the e-book and gain the tools to ensure stress-free, revenue-driving success: https://go.iqor.com/SeasonalStaffingEBookF.

Learn the three essential steps for technology, recruitment, and training to support your outsourced seasonal employment demand.

01/02/2025

Hooray, it's ! 🎉

Let's throw it back to Ep. 75 of our Digitally Irresistible Podcast, where we had the pleasure of chatting with Ron Holt, CEO of Pink Zebra Moving and a serial entrepreneur!

Ron's innovative employee compensation plan and commitment to CX catapulted his first startup, Two Maids and a Mop, to success across the U.S. With Pink Zebra Moving, Ron aims to disrupt the moving industry by revolutionizing the customer experience.

Find out how prioritizing fun and positive CX has empowered one company to disrupt an entire industry! 🌟

[Podcast] Pink Zebra Moving CEO and serial entrepreneur Ron Holt shares how his innovative pay-for-performance plan and commitment to positive CX set up his brand, employees, and customers for success.

01/01/2025

We wish you a Happy New Year! 🎆

As we step into 2024, we reflect on a year of growth, resilience, and innovation. Together, we've achieved remarkable milestones and built stronger connections with our customers and communities.

What achievements are you proud of from 2024? 🤔

12/31/2024

Join our team! 🚀

Are you ready to join a dynamic, growing company that values innovation, collaboration, and making a difference? At iQor, we're always looking for talented individuals to become a part of our team and help us deliver exceptional customer experiences worldwide.

Whether you're an expert in customer care, technology, or leadership, you have a place at iQor. We offer:

❤️ Competitive salaries and benefits
❤️ Opportunities for growth and development
❤️ A supportive, inclusive work environment
❤️ The chance to work with cutting-edge technologies

If you're ready to take your career to the next level, tap below to apply! 🌟

https://go.iqor.com/ApplyiQorF

12/30/2024

📲 Stay connected with iQor!

Follow us on our social media channels for the latest insights, updates, and behind-the-scenes moments. Whether it’s industry trends, inspiring iQor Qares stories, or opportunities to join our team, there’s something for everyone.

Join the conversation and see what makes iQor a global leader in customer experience.

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12/26/2024

Are you ready for this week's episode of the Digitally Irresistible Podcast?

Ep. 74 featured our Vice President of Organizational Leadership, Mark Monaghan. Mark discussed how iQor’s organizational development approach to employee career pathing enables iQorians to “Be More with iQor,” creating smiles for our customers and the brands they serve.

Tap the link below to learn more about our organizational development strategies that support career growth and leadership skills development throughout the organization.

[Podcast] Vice President of Organizational Development Mark Monaghan shares how organizational development career pathing empowers employees.

12/26/2024

Discover the key to elevating your online shopping journey! 🗝️

Our free guide reveals how contact center agents can become the heart of your brand's story by creating unforgettable customer connections. Explore the art of brand storytelling, examine the rise of brand consciousness, and learn how to empower your agents as brand ambassadors.

Download our guide now and start writing a new chapter in your eTail journey. 🛒 💻

https://go.iqor.com/eTailGuideF