Master of Code Global

07/01/2025

“2025 is the year of ,” they say. Maybe. But not without a reality check.

We asked Petra Gal and Parus Sheopuri our Conversation Designers to weigh in with real use cases and behind-the-scenes. Grab the ebook if you’re curious. It’s free:

Is Voice AI the Channel You’re Overlooking (But Shouldn’t Be)? Find Out Inside. From real-time routing to intelligent follow-ups, Voice ...

06/26/2025

Alert: GTO LAB Poker Learning Platform

Starting point: Proof of concept with a Telegram bot for poker strategy.
Final product: A full-scale learning platform with 14,000+ ICM strategies, strategy comparison, practice trainer, and webinars with pro players.

How did we make an impact? See the full story and the results we delivered:
https://masterofcode.com/portfolio/gto-lab-case-study?utm_source=facebook_MOCG&utm_medium=sm&utm_campaign=GTO2606&utm_content=image

06/25/2025

What 70%+ of Customers Want and Only 14% Get
Did you know 73% of adults actively use online banking?

Are they all satisfied? Not really.

Why? Plenty of reasons. One of them: .

Only 14% say their experience feels highly personalized. That’s… not great. A HUGE missed opportunity.

So, what can you do about it?

–powered customer support. Designed from scratch by Master of Code Global specifically for your business with:
✓ Smart guardrails
✓ On-brand tone
✓ Fallbacks for edge cases
✓ Human review where it matters

The result? A reliable, tailored assistant your customers actually want to talk to: https://masterofcode.com/blog/generative-ai-in-banking?utm_source=facebook_MOCG&utm_medium=sm&utm_campaign=GenAIBanks2506&utm_content=image

Dare to try?

We’ll start with a focused Discovery and Proof of Concept — safe, smart, and built to prove real value.

06/20/2025

A lot of companies ask us, “Do we need to replace our chatbot to use GenAI?”
Our answer: No, not in the majority of cases. But you do need to rethink how it works.

Henrique Gomes, our CX & CD Team Lead, breaks down exactly how to upgrade your existing AI assistant and the impact you can expect.

Take a few minutes to read — it might change how you think about your bot👇

Already have a chatbot? Learn how GenAI improves routing, knowledge, and data capture — and what metrics to track for measurable business impact.

06/19/2025

Are you risking €500,000 for an AI assistant that turns people away?
You’ve probably heard about the EU Accessibility Act.
Not surprising it was initiated; what’s surprising is that it took this long.

At Master of Code Global, we’ve been building Conversational AI for over 15 years.
And if there’s one thing we’ve learned, it’s this: accessibility isn’t a box to tick.
It’s a reflection of what your brand stands for.
If you genuinely care about your customers, your chatbot should prove it.

Yes, the €60,000–€500,000 penalties hurt.
But what’s worse? Becoming the brand that quietly excludes people.
Today’s users don’t tolerate neglect. They choose brands that see them and serve them.

The EU sets the rules. But how YOU show up for your users? That’s entirely YOUR call.

Make the RIGHT choice—not just for the law, but for your users.
Our audit is your first step:
https://masterofcode.com/eu-accessibility-act-audit-services-for-chatbots?utm_source=facebook_MOCG&utm_medium=sm&utm_campaign=CAAC1906&utm_content=multipleimages

06/12/2025

Our VP Sales & Partnerships, Ted Franz, got hands-on with real AI headaches and laid out his solutions in the ebook:

“At Master of Code Global, I work with teams across industries who are serious about AI. They’re not just experimenting with automation; they’re building long-term, scalable systems. Lately, three technologies have stood out as the real enablers of that next leap: vCons, MCP, and A2A. In this eBook, I’ll walk you through what’s broken in today’s AI landscape, what these technologies actually do, and how your team can start implementing them now.”

📎 Grab your free copy and see how to put these building blocks to work!

A no-jargon ebook showing you how to record every chat, link AI agents into one system, and lock down security—your blueprint for reliable conversational AI.

06/11/2025

🚨𝐍𝐞𝐰 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 𝐀𝐥𝐞𝐫𝐭
𝐓𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞: Non-technical teams couldn’t query critical energy and carbon data without SQL, leading to delays and IT dependency

𝐖𝐡𝐚𝐭 𝐰𝐞 𝐛𝐮𝐢𝐥𝐭: A secure, LLM-powered chat interface that autonomously generates and runs SQL queries, returning real-time visual insights

𝐖𝐡𝐚𝐭 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐠𝐚𝐢𝐧𝐞𝐝: Business users now interact with live databases using natural language, enabling faster, independent, and audit-ready decision-making

Check out the full story:
https://masterofcode.com/portfolio/ai-energy-data-tool?utm_source=facebook_MOCG&utm_medium=sm&utm_campaign=CR1106C&utm_content=image

06/05/2025

We’re proud to share that Master of Code Global has been named Infobip’s Technology Partner of the Year – Americas 2025 🎉

Big thanks to the Infobip team for this recognition and for being such a great partner. This award means a lot—it highlights the work we’ve done together, especially on our latest healthcare project, and the impact we’re making across the Americas region.

Huge shoutout to Veselin Vukovic, Drew Maddison, Camryn Filetti, Jenna Jurewicz, Shayne Madhavan, Craig Smith, and James Brown for the collaboration and to Ted Franz for all the hard work and passion that went into this.

P.S. Big congrats to Infobip on becoming an official sponsor of the MoneyGram Haas F1 Team 🏎️ — we’ll be cheering you on, both on the track and in tech!

06/04/2025

Neo chose the red pill. Are you still stuck in the blue? 💊
If shrinking margins and the struggle for customer loyalty feel like your daily reality, you're not alone. The market demands more, and consumers are choosing only the best.

Inspired by countless conversations with executives facing these very challenges, we penned an article on one of the solutions: virtual assistants for . Take a peek at how our clients have achieved impressive wins, like a 7.67x increase in conversions, and consider your next move.

Ready to choose? Explore the article:
https://masterofcode.com/blog/chatbots-increase-sales?utm_source=facebook_MOCG&utm_medium=sm&utm_campaign=SalesVA0406&utm_content=image

06/03/2025

🤫 Sneak Peek: "45% jump in client satisfaction after rolling out our first voice-AI assistant"

"Veni, Vidi, Vici." Centuries ago, Caesar claimed victory; today, the battlefield is . Has your firm already made its mark? We're all ears—book a quick interview or drop your insights in our survey, and show the world why the early bird catches the worm in this intelligent evolution.

👉https://masterofcode.com/join-master-of-code-global-infobip?utm_source=Facebook_MOCG&utm_medium=sm&utm_campaign=Report2 #0306&utm_content=video

06/03/2025

Guess who’s joining CommerceNext Growth Show this June 24–26 in New York? 👀

Our team is ready to discuss custom AI solutions for retail, plus integrations across top channels like RCS, Apple Messages for Business, and Voice AI. We’ll even spill the tea on how you can boost lead recovery by 15%.

Sound good? Let’s connect:
https://masterofcode.com/rocky-osborn-at-commercenext-2025?utm_source=Facebook_MOCG&utm_medium=sm&utm_campaign=CN1 #0306&utm_content=image
https://masterofcode.com/ted-franz-at-commercenext-2025?utm_source=Facebook_MOCG&utm_medium=sm&utm_campaign=CN1 #0306&utm_content=image

05/30/2025

35% ROMI boost in six months—true or fake? Spoiler: It’s real.

According to Dataversity's survey, data silos are the top concern for 68% of companies. Our recent client, a mid-market lending firm looking into AI's potential, was no exception. It all started with an Readiness Audit, which, as our pre-sales team often sees, found gaps in their data setup. After sharing our recommended solution with their leadership, we quickly began the work.

We built an integrated analytics platform with custom tools and a dashboard powered by an assistant, all carefully matched to their business model. The results were immediate.

Interestingly, when the project finished, the CEO admitted to being skeptical, “sold on the hype but wary of the risks.” This feeling is common among business leaders; however, our flexible approach and experienced team work hard to make sure our solutions perform at their best in any situation.

See the success story that changed their mind:

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