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IQor Richfield

Name: IQor Richfield
Address: Richfield, OH, 44286, US
Telephone: +18006131545
Rating: 5

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IQor Richfield

iQor is a managed services provider of customer engagement and technology-enabled business process o Read, see, and hear more at iQor.com.
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iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy em

ployees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers.

05/25/2022

12/09/2021

On this episode we feature Maribel De Leon Sr. Director Customer Integration Team at iQor. She explains how project managers partner with Operations, HR, Legal, IT and Sales to ensure the success of new customer program implementations. Tune in!

https://bit.ly/33efcny

12/02/2021

We are excited to welcome as our new social media partner! BKN's passion for producing authentic brand experiences will elevate iQor's ever-growing social presence, connecting its irresistible and customer-centric culture across the globe.

https://bit.ly/3IgZRCP

12/02/2021

On this episode we feature Howard Tiersky, Wall Street Journal best-selling author of Winning Digital Customers – The Antidote to Irrelevance. Howard explains that your customer is on a digital transformation journey and improving the customer experience is the most important thing any business can do to impact success. Tune in!

https://bit.ly/3IeubxV

11/25/2021

From reconnecting with loved ones to creating new happy memories together. Best wishes to you and your family.

11/18/2021

This episode features Tarn Shant, Senior Vice President Transformation and Governance. Tarn explains our approach to digital customer experience through technology while keeping the contact center agent at the center. Every decision we make considers the impact on the contact center agent. We ask how will this technology impact the agent? Tune in!

https://bit.ly/2YYBjwq

11/11/2021

In this episode, we feature William Huggins, DBA, Vice President Operations, Country Lead, iQor Trinidad. William combines his work experience, his education and his passion for the local economy to fuel his purpose-driven leadership customer experience strategy at iQor Trinidad. Tune in!

https://bit.ly/3n1Wh6M

11/11/2021

Today we honor our servicemen and servicewomen for their bravery and sacrifice. We are grateful to those we can still share a laugh with and to the empty seat at the kitchen table; you are in our hearts forever.

11/09/2021

Let's help one another. For others, our little help means a lot.

Let's donate today to make difference for someone tomorrow. Visit iqorqares.com to sign up.

11/04/2021

In this episode, we feature Loren Dennis, Senior Vice President of Operations at iQor in charge of special projects. One of Loren’s favorite projects he has spearheaded is iQor Qares. He explains how it allows iQor to provide financial assistance to iQorians in need. Tune in!

https://bit.ly/3qaJotj

10/28/2021

We feature this episode, Chris West, a multi-award-winning copywriter and the author of the highly acclaimed book: Strong Language: The Fastest, Smartest, Cheapest Marketing Tool You’re Not Using. We discuss his book's key takeaways, including insights into how strong language can be deployed in customer service delivery. Tune in!

https://bit.ly/3bhaXII

10/20/2021

In this episode, Rohan Kulkarni Healthcare Practice Lead at HFS Research, discusses the “triple aim” model, which addresses the three pillars in healthcare: 1) improving patient outcomes, 2) reducing the cost of care, 3) enhancing the care experience through engagement. We spoke in more detail on the third pillar, enhancing the care experience, which is equivalent to the customer experience in business. Tune in!

https://bit.ly/3nfWORI

10/14/2021

In this episode, Charlene Li, a renowned strategic thinker, author, speaker, advisor, and board member, discusses disruption in business, starting with what it is, why leaders need to embrace it, and her recommendations to creating stronger employee relationships within the disruption model. Tune in!

https://bit.ly/3jjOr6v

10/12/2021

In this episode, we team up with David Wasserman to discuss the three reasons iQor selected NICE as our technology partner in WFM solutions. Tune in to learn why!

https://bit.ly/3AyWJge

10/07/2021

In this episode, Stephon Griffin shares his journey to becoming a Top Certified Trainer at iQor. He is a model leader who has achieved much in just four years in his iQor career. Tune in to learn and be inspired!

https://bit.ly/3iEV5DZ

10/06/2021

On this episode of the Digitally Irresistible podcast, you’ll be inspired by April Segovia’s rapid growth in her career journey at iQor. April joined iQor as an operations supervisor in 2016. In 2018 she was recognized as Top Supervisor for her work at iQor’s site in Bacolod, Philippines. April has embraced challenges with impressive results. Prepare to be inspired by April! You’ll love her success factors.

https://bit.ly/3uMijg1

09/30/2021

This episode features Andrew NcNeile, Chief Customer Officer, ThinScale Technology. His team is focused on helping BPOs deliver endpoint security to bring-your-own-device – BYOD employees. iQor selected ThinScale, allowing us to deploy thousands of our frontline agents to work-at-home, improve security, and significantly improve the ability to recruit agents from different locations, resulting in a better agent experience. Tune in to learn more!

https://bit.ly/3unck0Y

09/28/2021

On this episode you’ll meet Shep Hyken, a renowned customer service expert and author of eight books, as well as a Hall of Fame speaker. Shep’s latest book is titled I’ll Be Back – How to Get Customers to Come Back Again and Again and is the focus of this episode. Tune in to learn more!

https://bit.ly/3oeBC0g

09/23/2021

In this episode, Tone Holmen, GM and SVP of Operations for Retail and Residential Services verticals, reveals the impact of omnichannel support on contact agents. She discusses the skills and training needed for agents and why consumers are emotionally engaged when engaging in the omnichannel. Tune in to learn more!

https://bit.ly/3EBdMBE

09/21/2021

In this episode, Dan Gingiss reveals how to become WISE. This method stands for Witty, Immersive, Shareable, and Extraordinary. Dan’s book The Experience Maker – How to Create Remarkable Experiences That Your Customers Can’t Wait to Share explains how to achieve this. Tune in to learn more!

https://bit.ly/39ksKxH

09/16/2021

In this episode, Sekou Alleyne, President of InvesTT in Trinidad, reveals how the investment promotion agency he runs helped iQor set up nearshore BPO services in Trinidad and supports our continued growth of more than 1,000 employees. Tune in to learn how!

https://bit.ly/3nCGcFA

09/14/2021

In this episode, Andrew Reilly explains how he and his team of data scientists developed the Mood-o-Meter to measure work-at-home contact center agent's mood and determine the probability of attrition. He explains how it resulted in the CheQin process where managers meet with agents, resolve their issues and reduce attrition rates. Tune in now!

https://bit.ly/3ntf2AM

09/13/2021

Welcome John Jacobi to the iQor Family!
https://www.iqor.com/press-release/new-chief-financial-officer/

09/11/2021

Today we take a moment to reflect on the heroism and selflessness of this day. From first responders to travelers, all were united in the moment and supported friends and strangers alike. We honor the brave men and women of our military who defend freedom. The actions of the best of us serve as an enduring light against hate in all its forms.

09/09/2021

In this episode, William Adams explains the Net Happiness Score and how this tool enables frontline leaders to measure the morale of frontline agents. Through compassionate leadership, supervisors and managers engage with agents about their humanity and KPIs pertaining to their performance. Learn how our Mood-o-Meter is the fuel behind the Net Happiness Score. Tune in now!

https://bit.ly/3E4Qwvs

09/07/2021

In this episode, David Rickard explains the current state of customer experience management (CXM) providers and what’s next for BPO’s who invest in digital. Learn what’s driving companies to accelerate their digital transformation and what it takes to stay competitive. Tune in now!

https://www.iqor.com/ep-12-top-trends-in-the-customer-experience-management-industry/

09/06/2021

As we say goodbye to Summer, we welcome Fall with open arms. From the first celebration back in New York State in 1882 to today, we share a common bond in recognition of the many contributions of all employees. As we move forward together, we do so with a digitally irresistible heart. Wishing everyone a memorable #

09/03/2021

What does it take to increase employee retention? Focus on preparing high-potential employees for leadership. Find out how iQor bolsters job performance, employee satisfaction, and retention with our award-winning leadership training program, sQholar.
https://bit.ly/3zRhMeo

09/02/2021

On episode 11 of the Digitally Irresistible podcast, we’re joined by Flo Navarro, SVP of Human Resources at iQor Philippines and Head of Global Recruiting. Flo reveals the processes, technology, and impressive team effort it takes to constantly recruit thousands of agents and onboard them. Even when the recruiting goals are ambitious, her team steps up and delivers. Learn how her team recruits talent to build irresistible teams.

https://www.iqor.com/ep-11-non-stop-recruiting-of-irresistible-contact-center-agents/

09/01/2021

The holidays are a busy time for everyone, including seasonal employees who work at home. In part 3 of our Seasonal Staffing series, we share some of our best tips for supporting remote seasonal employees. From early onboarding to developing employees into leaders to creative engagement activities that garner 100% participation rates, see how to make the holidays a WAH-derful time of the year for your .

https://bit.ly/3jn4e4B

Address

Richfield, OH
44286

Opening Hours

Monday	8am - 9pm
Tuesday	8am - 9pm
Wednesday	9am - 9pm
Thursday	8am - 9pm
Friday	9am - 9pm

Telephone

+18006131545

Website

http://www.iqor.com/

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Videos

Welcome BKN.mp4

We are excited to welcome @bkncreative as our new social media partner! BKN's passion for producing authentic brand experiences will elevate iQor's ever-growing social presence, connecting its irresistible and customer-centric culture across the globe. https://bit.ly/3IgZRCP

iQor Qares Q4 2021 v2.mp4

Let's help one another. For others, our little help means a lot. Let's donate today to make difference for someone tomorrow. Visit iqorqares.com to sign up. #givingback #support #community #charity #kindness #nonprofit #donate #bettertogether

Thank you Stephen Crowther!

Thank you Stephen Crowther on an amazing career with iQor! On behalf of your iQor family we wish you all the best as you turn the page. Say hello to your new granddaughter for us! #BeMorewithiQor

07022021 4TH OF JULY.mp4

No matter how you celebrate, the one thing that connects all of us is the love we share for our great nation and those who came before us. Wishing you a safe, happy Independence Day! #happy4thofjuly #independenceday2021 #BeMorewithiQor

iQor - Diversity 2021.mp4

iQorian’s believe that everyone has value and are committed to making the world a better place for all of us. #pridemonth2021 #diversitymatters #BeMorewithiQor

Need to Give Back- iVW 2021.mp4

As we wrap up another great iQorian Values Week, it would not be complete about a value that is there when uncontrollable life events knock us off our feet. The need to give back lives within all of us. We established iQor Qares to help iQorians, their communities and causes we believe in stand back up so life can keep moving forward. Thank you to everyone for your kind words and the #employeeengagement across our #virtualplatform from the thousands of employees who are currently #workathome #support across the globe. We think you are awesome! Continue to #BeMorewithiQor!

iQorian Values Week 2021 - Accountability

A two for one on this wonderful weekend! Our next value is #accountability. We're accountable to each other, our customers and the world we all share. #iQorianValues #iQorainValuesWeek #BeMorewithiQor

iQorian Values Week 2021 - Innovation

iQor looks at #innovation from the customer's perspective. Everyone has ideas, but we take something rough, support it, test it, and bring it to life. Our #digital platform takes such an approach. From #roboticprocessautomation #AI #machinelearning, and more. We focus on the expressed needs of our employees (EX) and customer's (CX) and bring innovation with value, and can scale. #iQorianValues #iQorianValuesWeek #innovationstrategy

Respect - iVW 2021.mp4

Respect is foundational. The care we show for each other is reflected in the world-class service we provide. No matter where you find yourself in iQor #contactcenter #virtual #workathome #partners #vendors respect is all around you. #iQorianValues #iQorianValuesWeek #respectyourself #respecteveryone

iQorian Values Week 2021 - Open CommuniQation

Often overlooked, listening is the most critical component of open communication. iQorians invite conversation, celebrate our successes, and address opportunities head-on, together as one team. #iQorianValues #iQorianValuesWeek #listening

iQorian Values Week 2021 - Qustomer Dedication

iQor is passionate about building long-lasting customer relationships. Exceeding expectations comes naturally to each of our 35,000 digital CX employees. We're in the business of making the happiest customers ever after all! #iQorianValues #iQorianValuesWeek #happyemployees #happycustomers

iQorian Values Week 2021

"Inject interactions with integrity at the very heart of them; things then get done, things then get communicated, things then get foreseen, that doesn’t happen when integrity is optional." #iQorianValues #iQorianValuesWeek #integritymatters

Gary Praznik - iVW 2021.mp4

We believe amazing cultures are born when we know what to expect from each other. Our values drive us and inspire us—they remind us how we want to approach each day and every opportunity, both with our fellow employees and as trusted partners to our customers. #iQorianValuesWeek2021 #BeMorewithiQor

[1200x1200] 2021 Mothers Day Global Social Post Vid.mp4

From all of us at iQor, best wishes to the one that is always there and inspires us to Be More. #happymothersday2021

Earth Day 2021

Today is #EarthDay, and while every day is an opportunity to help protect our planet, the celebration is a perfect reminder to be more environmentally conscious about the amazing place we all call home. #RestoreOurEarth #BeMoreWithiQor