IQor Richfield

05/25/2022

12/09/2021

On this episode we feature Maribel De Leon Sr. Director Customer Integration Team at iQor. She explains how project managers partner with Operations, HR, Legal, IT and Sales to ensure the success of new customer program implementations. Tune in!

https://bit.ly/33efcny

12/02/2021

We are excited to welcome as our new social media partner! BKN's passion for producing authentic brand experiences will elevate iQor's ever-growing social presence, connecting its irresistible and customer-centric culture across the globe.

https://bit.ly/3IgZRCP

12/02/2021

On this episode we feature Howard Tiersky, Wall Street Journal best-selling author of Winning Digital Customers – The Antidote to Irrelevance. Howard explains that your customer is on a digital transformation journey and improving the customer experience is the most important thing any business can do to impact success. Tune in!

https://bit.ly/3IeubxV

11/25/2021

From reconnecting with loved ones to creating new happy memories together. Best wishes to you and your family.

11/18/2021

This episode features Tarn Shant, Senior Vice President Transformation and Governance. Tarn explains our approach to digital customer experience through technology while keeping the contact center agent at the center. Every decision we make considers the impact on the contact center agent. We ask how will this technology impact the agent? Tune in!

https://bit.ly/2YYBjwq

11/11/2021

In this episode, we feature William Huggins, DBA, Vice President Operations, Country Lead, iQor Trinidad. William combines his work experience, his education and his passion for the local economy to fuel his purpose-driven leadership customer experience strategy at iQor Trinidad. Tune in!

https://bit.ly/3n1Wh6M

11/11/2021

Today we honor our servicemen and servicewomen for their bravery and sacrifice. We are grateful to those we can still share a laugh with and to the empty seat at the kitchen table; you are in our hearts forever.

11/09/2021

Let's help one another. For others, our little help means a lot.

Let's donate today to make difference for someone tomorrow. Visit iqorqares.com to sign up.

11/04/2021

In this episode, we feature Loren Dennis, Senior Vice President of Operations at iQor in charge of special projects. One of Loren’s favorite projects he has spearheaded is iQor Qares. He explains how it allows iQor to provide financial assistance to iQorians in need. Tune in!

https://bit.ly/3qaJotj

10/28/2021

We feature this episode, Chris West, a multi-award-winning copywriter and the author of the highly acclaimed book: Strong Language: The Fastest, Smartest, Cheapest Marketing Tool You’re Not Using. We discuss his book's key takeaways, including insights into how strong language can be deployed in customer service delivery. Tune in!

https://bit.ly/3bhaXII

10/20/2021

In this episode, Rohan Kulkarni Healthcare Practice Lead at HFS Research, discusses the “triple aim” model, which addresses the three pillars in healthcare: 1) improving patient outcomes, 2) reducing the cost of care, 3) enhancing the care experience through engagement. We spoke in more detail on the third pillar, enhancing the care experience, which is equivalent to the customer experience in business. Tune in!

https://bit.ly/3nfWORI

10/14/2021

In this episode, Charlene Li, a renowned strategic thinker, author, speaker, advisor, and board member, discusses disruption in business, starting with what it is, why leaders need to embrace it, and her recommendations to creating stronger employee relationships within the disruption model. Tune in!

https://bit.ly/3jjOr6v

10/12/2021

In this episode, we team up with David Wasserman to discuss the three reasons iQor selected NICE as our technology partner in WFM solutions. Tune in to learn why!

https://bit.ly/3AyWJge

10/07/2021

In this episode, Stephon Griffin shares his journey to becoming a Top Certified Trainer at iQor. He is a model leader who has achieved much in just four years in his iQor career. Tune in to learn and be inspired!

https://bit.ly/3iEV5DZ

10/06/2021

On this episode of the Digitally Irresistible podcast, you’ll be inspired by April Segovia’s rapid growth in her career journey at iQor. April joined iQor as an operations supervisor in 2016. In 2018 she was recognized as Top Supervisor for her work at iQor’s site in Bacolod, Philippines. April has embraced challenges with impressive results. Prepare to be inspired by April! You’ll love her success factors.

https://bit.ly/3uMijg1

09/30/2021

This episode features Andrew NcNeile, Chief Customer Officer, ThinScale Technology. His team is focused on helping BPOs deliver endpoint security to bring-your-own-device – BYOD employees. iQor selected ThinScale, allowing us to deploy thousands of our frontline agents to work-at-home, improve security, and significantly improve the ability to recruit agents from different locations, resulting in a better agent experience. Tune in to learn more!

https://bit.ly/3unck0Y

09/28/2021

On this episode you’ll meet Shep Hyken, a renowned customer service expert and author of eight books, as well as a Hall of Fame speaker. Shep’s latest book is titled I’ll Be Back – How to Get Customers to Come Back Again and Again and is the focus of this episode. Tune in to learn more!

https://bit.ly/3oeBC0g