Gladly

04/22/2025

What if customer service could do more than solve problems?

At Gladly Connect Virtual on May 28, you’ll discover how leading brands are using AI and human connection to build loyalty and drive growth.

One day. Big ideas. Real takeaways.

Secure your virtual spot: https://bit.ly/4ja8bWR

04/21/2025

Voice still matters, especially when it’s radically personal!

Today’s customers want fast answers and a human connection. But scaling voice support without scaling costs? That’s the challenge.

Our latest blog breaks it down: how AI-powered voice is transforming customer service for modern brands. From smarter routing to Voice AI that actually listens, we explore how to blend automation and empathy without losing the magic of a real conversation.

Check it out: https://bit.ly/42WTjED

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

04/18/2025

Great customer service is about more than just answering questions. It’s about building relationships, creating meaningful connections, and delivering personal experiences that drive loyalty.

Today, we celebrate the incredible brands that are redefining what great CX looks like. Thank you to all of our customers who are leading the way. Happy ! 💚🤝

See their stories: https://bit.ly/4lAJg0j

04/15/2025

Now the AI customer experience event of the year comes to you. On May 28, Gladly Connect Virtual brings you the same energy, insights, and innovation that had everyone talking in Nashville. Discover how top brands are blending AI with the human touch to transform CX into a growth engine.

See real-world strategies, hear success stories, and walk away with frameworks your team will actually use.

Secure your virtual spot: https://bit.ly/4ja8bWR

Get insights on AI-powered customer experience trends and strategies. Stay updated on Gladly Connect Virtual 2025's speakers, virtual sessions, and more.

04/10/2025

Great customer service is built on meaningful connections. Kate Showalter at Crate and Barrel shares how their team is using AI to automate routine tasks so agents can focus on personalized customer service. By freeing up teams to have deeper conversations, they're turning customer service into a key driver of loyalty and engagement.

Discover how: https://bit.ly/42g5iwB

04/08/2025

AI can transform customer service, but without executive buy-in, even the best ideas stall. This blog breaks down how to align your AI vision with business goals and lead with impact.

Read more: https://bit.ly/4259gcx

Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.

04/03/2025

Customer service shouldn't feel transactional. Danny Cox at Breeze Airways shares how their team is creating lifelong conversations by making every guest interaction seamless and personal. With Gladly, they've built a customer service experience that prioritizes relationships over one-time resolutions.

Learn how Breeze is delivering personal customer service at every touchpoint: https://bit.ly/43EXPcR

04/01/2025

Is your customer service team ready for AI? Many support centers still rely on ticket-based systems, manual tasks, and disconnected automation. Our latest blog outlines key checklists to assess AI readiness and build a smarter, more efficient service strategy.

Read now: https://bit.ly/41UwNwL

Explore the 2025 AI customer support roadmap to enhance your team’s efficiency and tackle common customer experience pain points.

03/27/2025

Great customer service is more than just answering questions. Nancy Orgill at KÜHL shares how their team is creating deeper connections by acting as virtual sales consultants, offering styling advice and personalized product recommendations. By prioritizing real conversations, they're turning customer service into a key part of the shopping experience.

Learn more: https://bit.ly/4iEa79W

03/26/2025

🎉 10 years ago, we set out to change customer service for the better. Today, that vision is stronger than ever.

By putting people at the center, we’ve helped brands transform customer interactions into lifelong conversations. With AI-powered efficiency and personalized experiences, we’re redefining what’s possible.

The past decade was just the beginning. The next 10 years will be even more exciting.

03/25/2025

Sentiment analysis is helping brands deliver smarter, more personal customer service. Real-time tone detection and faster resolutions lead to stronger loyalty.

Explore how AI makes it possible: https://bit.ly/41ZQWAo

Explore CX Sentiment Analysis and discover how understanding customer emotions enhances service quality and customer satisfaction.

03/20/2025

Fast, efficient customer service should still feel personal. Mandi Geary at BSN SPORTS shares how AI is allowing customer support agents support agents to respond faster while keeping interactions meaningful. By letting AI handle routine inquiries, the team can focus on helping customers get what they need, when they need it.

Learn more: https://bit.ly/3QwOv2V

03/19/2025

If you missed Gladly Connect Live 2025, here’s a helpful recap.

AI is helping teams work smarter, move faster, and keep customer connections personal. Modern Retail shares how businesses are using AI to create more meaningful customer experiences.

Read it here: https://www.modernretail.co/sponsored/how-ai-powered-customer-service-preserves-the-human-touch/?utm_source=facebook&utm_medium=organic-social-inbound

Learn how retailers are using AI-powered customer service to enhance efficiency, improve customer interactions and maintain a personal touch while scaling operations.

03/06/2025

🎉🥂 10 years ago, we set out to change customer service for the better. Today, that vision is stronger than ever.

By putting people at the center, we’ve helped brands transform customer interactions into lifelong conversations. With AI-powered efficiency and personalized experiences, we’re redefining what’s possible.

The past decade was just the beginning. The next 10 years will be even more exciting.

🎬 https://bit.ly/3QMWF7e

A decade ago, we set out to change customer service for the better – by putting people at the center. Today, that vision is stronger than ever.From lifelong ...

03/06/2025

Big news – Sidekick on Voice is here!

For the first time, we are bringing AI-powered voice support to customer service. Sidekick on Voice eliminates hold times, delivers instant and natural conversations, and seamlessly takes action. Whether answering questions, processing refunds, or escalating to a live agent, Sidekick ensures every voice interaction is fast, seamless, and radically personal.

Learn more: https://bit.ly/3QKzMBB

Transform your voice support with Gladly's Sidekick: Zero hold times, natural conversations, and AI that resolves issues. Learn more about this game-changing solution today.

02/28/2025

📣 The best brands don’t just talk about quality – they live it in every customer interaction.

Next week at Gladly Connect Live, Maestroqa's CEO Vasu Prathipati, THE BLACK TUX's Thomas Harden, and Zenni Optical's Brian Kershon will share how they’ve built a culture of quality that fuels loyalty and customer happiness.

See what’s planned: bit.ly/4iuyNlx

02/28/2025

📢 We’re making customer service even smarter with powerful new integrations that automate routine support tasks and enhance self-service capabilities.

With these upgrades, businesses can now:
✅ Automate routine queries, boosting efficiency
✅ Deliver faster, more accurate resolutions
✅ Free up agents to focus on high-value interactions

A huge shoutout to our teams and partners for making this possible! Stay tuned for more ways we’re transforming customer service with AI.

🔗 Learn more:

Discover the new and improved Gladly integrations that enhance customer service with AI and automation for greater efficiency.

02/27/2025

📣 BSN SPORTS is bringing a fresh take on AI adoption to Gladly Connect Live! Mandi Geary, Director of CX, will share how their "lonely robot adoption" program turned AI skepticism into confidence, empowering agents to manage a 32,000-product catalog with ease.

Get a look at what’s planned for next week: bit.ly/3Vl9BUJ