Gladly

03/06/2025

🎉🥂 10 years ago, we set out to change customer service for the better. Today, that vision is stronger than ever.

By putting people at the center, we’ve helped brands transform customer interactions into lifelong conversations. With AI-powered efficiency and personalized experiences, we’re redefining what’s possible.

The past decade was just the beginning. The next 10 years will be even more exciting.

🎬 https://bit.ly/3QMWF7e

A decade ago, we set out to change customer service for the better – by putting people at the center. Today, that vision is stronger than ever.From lifelong ...

03/06/2025

Big news – Sidekick on Voice is here!

For the first time, we are bringing AI-powered voice support to customer service. Sidekick on Voice eliminates hold times, delivers instant and natural conversations, and seamlessly takes action. Whether answering questions, processing refunds, or escalating to a live agent, Sidekick ensures every voice interaction is fast, seamless, and radically personal.

Learn more: https://bit.ly/3QKzMBB

Transform your voice support with Gladly's Sidekick: Zero hold times, natural conversations, and AI that resolves issues. Learn more about this game-changing solution today.

02/28/2025

📣 The best brands don’t just talk about quality – they live it in every customer interaction.

Next week at Gladly Connect Live, Maestroqa's CEO Vasu Prathipati, THE BLACK TUX's Thomas Harden, and Zenni Optical's Brian Kershon will share how they’ve built a culture of quality that fuels loyalty and customer happiness.

See what’s planned: bit.ly/4iuyNlx

02/28/2025

📢 We’re making customer service even smarter with powerful new integrations that automate routine support tasks and enhance self-service capabilities.

With these upgrades, businesses can now:
✅ Automate routine queries, boosting efficiency
✅ Deliver faster, more accurate resolutions
✅ Free up agents to focus on high-value interactions

A huge shoutout to our teams and partners for making this possible! Stay tuned for more ways we’re transforming customer service with AI.

🔗 Learn more:

Discover the new and improved Gladly integrations that enhance customer service with AI and automation for greater efficiency.

02/27/2025

📣 BSN SPORTS is bringing a fresh take on AI adoption to Gladly Connect Live! Mandi Geary, Director of CX, will share how their "lonely robot adoption" program turned AI skepticism into confidence, empowering agents to manage a 32,000-product catalog with ease.

Get a look at what’s planned for next week: bit.ly/3Vl9BUJ

02/26/2025

When every interaction matters, BSN SPORTS delivers a game-winning customer service experience. With Gladly, they’ve turned their team into customer service champions, ensuring every coach, athlete, and school gets the support they need – fast and seamlessly.

See how BSN SPORTS is raising the bar for radically personal service: https://bit.ly/3QwOv2V

See how BSN Sports unified their customer service with AI to achieve 90% service levels, reduce peak staffing by 57%, and streamline support across 32,000 products.

02/21/2025

🎉 We’re excited to welcome Narvar Inc as a Gold Sponsor for Gladly Connect Live 2025. Their innovative post-purchase solutions help brands build trust and loyalty by delivering exceptional customer service beyond checkout.

From seamless tracking to hassle-free returns, Narvar ensures customers feel supported at every step.

🔗 Learn more: bit.ly/4iuyNlx

02/17/2025

🎉 Hire Horatio CX is joining 2025 as a Silver Sponsor!

As a leading provider of outsourced customer service solutions, Hire Horatio helps brands scale support while maintaining the personal touch customers expect. Their commitment to enhancing service quality aligns with our mission to put people at the center of every interaction.

🔗 Learn more: bit.ly/4iuyNlx

02/13/2025

🛍️ The Retail Summit at Gladly Connect Live is bringing together top retail leaders to share how they’re navigating 2025.

Nordstrom, Crate and Barrel, Warby Parkerd Catalyst Brands will unpack the biggest challenges and opportunities in retail, from balancing brick-and-mortar with ecommerce to AI’s role in elevating customer service and driving revenue.

See what’s planned for this year’s : bit.ly/4iuyNlx

02/11/2025

📣 How do the best brands make quality a key differentiator in customer service? It starts with a culture that prioritizes quality at every level – support, product, and beyond.

At Gladly Connect Live, MaestroQA’s CEO Vasu Prathipati and The Black Tux’s Sr. Director of Customer Care, Thomas Harden, will break down how to build a quality-first mindset that drives extraordinary customer experiences.

See what’s planned: bit.ly/4iuyNlx

02/07/2025

📣 Revenue unlocked at !

Customer support isn’t just about solving problems – it’s a revenue-generating powerhouse waiting to be unleashed. Join Ben Devey, Sr. Director of Customer Experience at Ollie, and Jim Rodden, Chief People Officer at MaryRuth's, as they share how they transformed support into a growth engine.

🔹 Build a revenue-focused strategy
🔹 Use AI to drive upsells & cross-sells
🔹 Empower agents to create revenue moments
🔹 Track success & measure impact

🔗 Learn more: bit.ly/4iuyNlx

02/04/2025

⏳The countdown to Gladly Connect Live 2025 is on!

This is where the best in customer service come together to share insights, innovations, and game-changing strategies. From AI-driven personalization to transforming service into a revenue driver, the conversations in Nashville will set the stage for the future. Speakers from some of the most innovative brands and leaders in customer service are taking the stage, including Nicole Malachowski & Associates, LLC, Nordstrom, Crate and Barrel, Warby Parker, and more.

Learn more about what’s in store: bit.ly/4iuyNlx

01/31/2025

⏳ Time’s almost up!

Don’t miss your chance to win an all-expenses-paid trip to Gladly Connect Live 2025 (March 5–7).

Your VIP prize includes:
✈️ Flights to Nashville
🏨 Hotel stay
🎟 Full conference access
📅 Enter by February 3rd here: bit.ly/3PwixDs

Plus, all in-person attendees will be eligible to win exclusive experience packages worth $500. Act fast—there’s still time to enter!

This promotion is not sponsored, endorsed, administered by, or associated with Facebook. See official rules for full details: bit.ly/4j9MhU4

Enter to win an all-expenses-paid trip to Nashville for Gladly Connect Live. Prize includes airfare, hotel, and exclusive experiences. Open until Feb 3rd.

01/30/2025

📣 Breaking silos, building extraordinary customer experiences.

At Gladly Connect Live 2025, John Burke from Wine Enthusiast will take the stage to share how IT and customer service teams can work together to deliver seamless, technology-powered customer experiences.

✨ Strategies for reducing IT friction
✨ Tools and technologies for success
✨ Building a culture of excellent customer service

🔗 See what’s planned for this year’s : bit.ly/4iuyNlx

01/29/2025

📣 This breakout session brings together Hailey Ellsworth, Director of Customer Experience at Framebridge, and Nancy Orgill, Customer Support Manager at KÜHL Clothing Company, to showcase how they’re redefining white-glove service for today’s customer

These leaders will share how they’re using AI to handle routine tasks, empowering their teams to create high-touch, personalized experiences that build loyalty and drive revenue. Gain insights from their innovative approaches to customer engagement, loyalty, and revenue growth.

💡Learn more about this session and everything Gladly Connect Live 2025 has to offer: bit.ly/4iuyNlx

01/28/2025

🎉 We warmly welcome Loop Returns as a Silver Sponsor for Gladly Connect Live 2025!

Their seamless returns and exchanges platform is revolutionizing the post-purchase experience by helping brands retain customers and drive loyalty.

🗓️ Happening March 5–7, 2025, in Nashville, the event will highlight how solutions like Loop are shaping the future of customer support.

🔗 Learn more: bit.ly/4iuyNlx

01/27/2025

StockX is transforming customer service for the next generation.

At Gladly Connect Live 2025, Andy Lisk, Vice President, Global Head of Customer Service at StockX, will share how they’re meeting Gen Z where they are with immediacy, authenticity, and seamless experiences. From building trust to leveraging AI for personalized service, StockX is showing the world how to speak Gen Z’s language while redefining customer service.

See what’s planned for this year: bit.ly/4iuyNlx

01/24/2025

There’s still time to win your Nashville getaway! 🎸
We’re giving one lucky winner an all-expenses-paid trip to Gladly Connect Live 2025 (March 5–7).

Your prize includes:
✈️ Flights
🏨 A luxury hotel stay
🎟 Full conference access

📅 Enter before February 3rd here: bit.ly/3PwixDs

In-person attendees can also win exclusive experience packages valued at $500.

This promotion is not sponsored, endorsed, administered by, or associated with Facebook. See official rules for full details: bit.ly/4j9MhU4

Enter to win an all-expenses-paid trip to Nashville for Gladly Connect Live. Prize includes airfare, hotel, and exclusive experiences. Open until Feb 3rd.