Gladly

05/01/2025

What should be handled by AI and what calls for the human touch?

At Gladly Connect Virtual, this panel brings together service leaders from MaryRuth's, Snowflake Inc., Tecovas, Breeze Airways, and StockXto unpack that very question.

From initial skepticism to enthusiastic adoption, they’ll share how they’re designing seamless AI-human handoffs that enhance service without losing connection.

Check out the full lineup and save your spot for May 28:

04/29/2025

We’re honored to be named the “Overall Customer Experience Solution of the Year” by the RetailTech Breakthrough Awards.​ This recognition reflects our commitment to empowering brands to deliver seamless, personalized customer experiences.​

Learn more: https://bit.ly/4jANjIM

04/29/2025

The best events don’t end when the lights go down, they spark new conversations, fresh thinking, and a hunger to go deeper. On May 28, Gladly Connect Virtual picks up where Nashville left off, bringing together CX leaders to explore what’s next in AI-powered service.

The updated agenda is live with new sessions and speakers. Expect real strategies, practical frameworks, and ideas you can put to work right away.

Check out what’s in store: https://bit.ly/4ja8bWR

04/28/2025

AI isn't optional anymore. It's essential.

From personalization that can drive up to 31% of site revenue to automation that reduces contact center costs, AI delivers value across the board. But how do you know it's working?

This new blog breaks down how to measure the return on your AI investment.

Read more: https://bit.ly/4cGk7NJ

AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.

04/22/2025

What if customer service could do more than solve problems?

At Gladly Connect Virtual on May 28, you’ll discover how leading brands are using AI and human connection to build loyalty and drive growth.

One day. Big ideas. Real takeaways.

Secure your virtual spot: https://bit.ly/4ja8bWR

04/21/2025

Voice still matters, especially when it’s radically personal!

Today’s customers want fast answers and a human connection. But scaling voice support without scaling costs? That’s the challenge.

Our latest blog breaks it down: how AI-powered voice is transforming customer service for modern brands. From smarter routing to Voice AI that actually listens, we explore how to blend automation and empathy without losing the magic of a real conversation.

Check it out: https://bit.ly/42WTjED

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

04/18/2025

Great customer service is about more than just answering questions. It’s about building relationships, creating meaningful connections, and delivering personal experiences that drive loyalty.

Today, we celebrate the incredible brands that are redefining what great CX looks like. Thank you to all of our customers who are leading the way. Happy ! 💚🤝

See their stories: https://bit.ly/4lAJg0j

04/15/2025

Now the AI customer experience event of the year comes to you. On May 28, Gladly Connect Virtual brings you the same energy, insights, and innovation that had everyone talking in Nashville. Discover how top brands are blending AI with the human touch to transform CX into a growth engine.

See real-world strategies, hear success stories, and walk away with frameworks your team will actually use.

Secure your virtual spot: https://bit.ly/4ja8bWR

Get insights on AI-powered customer experience trends and strategies. Stay updated on Gladly Connect Virtual 2025's speakers, virtual sessions, and more.

04/10/2025

Great customer service is built on meaningful connections. Kate Showalter at Crate and Barrel shares how their team is using AI to automate routine tasks so agents can focus on personalized customer service. By freeing up teams to have deeper conversations, they're turning customer service into a key driver of loyalty and engagement.

Discover how: https://bit.ly/42g5iwB

04/08/2025

AI can transform customer service, but without executive buy-in, even the best ideas stall. This blog breaks down how to align your AI vision with business goals and lead with impact.

Read more: https://bit.ly/4259gcx

Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.

04/03/2025

Customer service shouldn't feel transactional. Danny Cox at Breeze Airways shares how their team is creating lifelong conversations by making every guest interaction seamless and personal. With Gladly, they've built a customer service experience that prioritizes relationships over one-time resolutions.

Learn how Breeze is delivering personal customer service at every touchpoint: https://bit.ly/43EXPcR

04/01/2025

Is your customer service team ready for AI? Many support centers still rely on ticket-based systems, manual tasks, and disconnected automation. Our latest blog outlines key checklists to assess AI readiness and build a smarter, more efficient service strategy.

Read now: https://bit.ly/41UwNwL

Explore the 2025 AI customer support roadmap to enhance your team’s efficiency and tackle common customer experience pain points.