Gladly

12/11/2024

Coming to Nashville: Gladly Connect Live 2025, March 5-7!

Be among the first to experience the ultimate CX event:

🎤 Inspiring keynotes
💡 Actionable workshops
🤝 Networking with industry leaders
🚀 Product innovations transforming customer service

📍 Learn more in the link in bio.

12/11/2024

Find out what’s in store for Gladly Connect Live 2025! Link in bio.

12/04/2024

🎤 What happens when customer service leaders, cutting-edge AI, and the heart of Music City collide? 🎶 A symphony of success!

2025 is coming to Nashville, March 5-7, to turn service into chart-topping relationships.

Don’t miss headliners like Breeze Airways, Rothy's, and Framebridge — reserve your spot now →

Join the brightest minds in customer service at Gladly Connect Live 2025. Learn winning strategies from industry pioneers and network with top brands. Register now.

12/03/2024

Rothy's sustainable footwear brand just proved you don't need to choose between personal service and efficiency. Their secret? Putting people first — both customers and agents.

Today, their lean team delivers experiences that turn service conversations into sales opportunities, all while maintaining the personal touch their customers love.

See how they did it → https://bit.ly/3ZyWeCN

Learn how Rothy's lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.

09/05/2024

Don't get FOMO; while others are upgrading, you could be falling behind → https://bit.ly/4ef62GH

Outdated systems can hurt productivity and frustrate customers. Join our webinar, "From Frustration to Innovation: Moving Beyond Zendesk," with Theresa Do 🏳️‍🌈, Gladly's Manager of Solutions Consulting, on September 19th at noon PDT to discover how switching from legacy platforms like Zendesk to Gladly can transform your CX.

Learn how you can:

• Increase customer self-service by up to 60%
• Reduce order-to-contact ratio by up to 29%
• Increase first call resolution by up to 87%
• And more!

Don't miss out — secure your spot now → https://bit.ly/4ef62GH

05/09/2024

Word on the street is that tickets are a thing of the past.

03/27/2024

Gladly Connect Live 2024 has officially wrapped! 🎉

What a fantastic community-building experience this has been — a HUGE thank you to our speakers, sponsors, customers, and attendees. Thank you for being continuously engaged and curious about elevating radically personal service.

And with that, drumroll, please —

🥁 🥁 🥁

Mark your calendars for Gladly Connect Live 2025 on March 10-12, 2025!

Register now to secure your spot and be among the first to know about the location and theme →https://bit.ly/3TCUjsv

03/27/2024

Cheers to wrapping up Day 1 of Gladly Connect Live 2024! 👏🎉

We look forward to seeing you all tomorrow for more engaging discussions and knowledge sharing. 💚

(Peep our customer-obsessed airbrush tattoo station! If you're eager for more insights and strategies to create irrational, tattoo-worthy loyalty with your customers, register for Day 2 → https://bit.ly/49U49wZ

03/26/2024

Missed the first sessions of ? Here's a quick recap 👇

Gladly CEO Joseph Ansanelli kicked off the event with a dynamic entrance, discussing four critical strategies for fostering irrational loyalty via customer service in the era of :

1️⃣ Place customers at the center of customer service
2️⃣ Layer customer service with AI
3️⃣ Harness the best of both assisted and self-service
4️⃣ Unify everything into a single lifelong conversation

Later, Joseph Zwillinger, co-founder of Allbirds, joined Joseph for a fireside chat. Some notable highlights:

⬥ On how Joey thinks consumer patterns will change in the next ten years: "There is a significant demand for personalized communication...before AI, that was already trending, but now this demand is going at hyper speed. People expect something far more personalized at every customer touchpoint — whether it's email, SMS, or agents. If you're not giving relevant answers, people will think you don't understand them and will go elsewhere."

⬥ Advice he'd give on how to talk to a CEO about : "Think about the cost, productivity, and value creation. The way I look at it — productivity is table stakes. If you're leading CX functions but not driving productivity every year, it's a miss."

Up next — panels featuring leaders from Crate and Barrel, FTD Flowers, SelectBlinds, and more → https://bit.ly/49U49wZ

03/26/2024

Welcome to Day 1 of Gladly Connect Live 2024! 💚

We're just under an hour away from showtime and can't wait to show you what we have in store. There's still time to catch the action virtually — register here → https://bit.ly/49U49wZ

Meanwhile, here's a glimpse of what's happening in Scottsdale, Arizona — peep the fantastic Swag Room showcasing products and services from the world's most-loved brands and the Community Lounge serving up delicious coffee and CX insights. 😍

03/21/2024

“Each time a woman stands up for herself, without knowing it possibly, without claiming it, she stands up for all women.” — Maya Angelou

👆This quote resonates with CX Challenger Whitnee Hawthorne — who previously held executive roles at companies like HBO, JetBlue, and Navan before focusing on her own business, The Savvy Working Mom — for a couple of reasons:

⬥ She's faced imposter syndrome due to her treatment in the workplace. "It's really important to see people like you in positions of leadership, and when you don't, it can leave you feeling like you might not belong. But what I've found is that if you're the first, it means, "I'm not an imposter; I'm a trailblazer."

⬥ With few female executive role models while growing up, she's driven to change the narrative. "I see my role not only as an opportunity to propel customer experience initiatives forward but also as a platform to inspire and empower other people who look like me to know that this is possible for them."

Learn more → https://bit.ly/43qYSuu

Gain insights from Whitnee Hawthorne as she shares her journey to CX leadership and emphasizes the importance of building a diverse support center for optimal customer experiences.

03/13/2024

Lauren Inman-Semerau, Head of Customer Experience at Rothy's, is a "shoe"-in for the title of CX Challenger — here’s why:

✅ Constantly seeks innovation
✅ Is unapologetically outspoken about being customer-centric
✅ Values employee & frontline ambassador input above all else

Rothys’ dedication to comfort and lightness extends beyond footwear; Lauren also ensures they’re committed to infusing that same effortless vibe into their support workflows by streamlining support channels to help their customer service heroes be more efficient and their customers get the help 24/7.

Join Lauren and fellow CX leaders in the Gladly Connect Community to network, stay ahead of the latest trends, and access exclusive events, learning courses, and mentorship opportunities → https://bit.ly/43c8rxl

03/08/2024

For Women's History Month, we're spotlighting exceptional women who have challenged the status quo and played a pivotal role in reshaping the customer experience landscape — aka, CX Challengers.

First up is Jaime Cornell, Senior Organizational Development Manager at Lodge Cast Iron, who brings a wealth of CX expertise from her prior roles at lululemon and Farmgirl Flowers.

"I believe that our CX workforce is filled with motivated, customer-centric employees who would thrive with more opportunities for career growth. Their direct experience working with a range of customers provides invaluable insights that, if harnessed collaboratively and consistently, could inform broader strategic org-wide decisions."

Now THAT'S a CX Challenger — a leader who encourages growth, learning, and connection, and we admire and support that 1000%. 👏 👏 👏

Join Jaime and other CX leaders in the Gladly Connect Community by signing up for free here → https://bit.ly/4cj3lUm

03/06/2024

Don't miss out on the event of the year — Gladly Connect Live 2024 is less than a month away!

You’ll get exclusive access to engaging keynotes and panels on today’s most pressing topics — like how to deliver people-centered support in the age of and scaling your business without scaling costs — and an opportunity to hear from inspiring leaders at some of the world’s most loved brands.

Secure your spot for in-person or virtual attendance before it's too late → https://bit.ly/49U49wZ

02/27/2024

Don’t miss out as Kim Heidt, Chief Retail Officer at Tecovas takes the stage with Gladly CEO Joseph Ansanelli at Gladly Connect Live 2024.

Kim will draw from her extensive experience at the intersection of retail and digital to explore strategies for seamlessly blending traditional customer service with innovation, fostering authentic relationships, and much more.

Spots are filling up — register now for Gladly Connect Live 2024 to hear from Kim and other CX visionaries →
https://bit.ly/49U49wZ

02/21/2024

You may recognize Louie Gravnce as "the guy who can make the Disney service concepts actually work outside of Disney."

After twenty-five years crafting live entertainment experiences and customer service training programs at the Walt Disney Company, Louie found continued success as a consultant, customer service speaker, corporate culture expert, and author.

Hear from Louie as he previews what's in store for his Gladly Connect Live 2024 keynote speech on March 27.

(Hint: He'll unveil 7 secrets to blend hi-touch and hi-tech customer service to create something truly magical. ✨)

Excited to be speaking for GLADLY!

02/15/2024

Brands today are walking a tightrope of growing the business while being asked to do so with less budget and resources.

It's a daunting task, but these three CX leaders — John McCahan, Vice President of Customer Care at FTD Flowers; Christina Sheehan, Associate Director of Workforce Analytics & VOC for Customer Care at Crate and Barrel; and Simas Tamosaitis, Director of Sales & Services at SelectBlinds — have successfully scaled operations without raising costs. Moreover, they've strengthened connections and personalized customer interactions along the way.

Register for Gladly Connect Live 2024 to hear from John, Christina, and Simas and uncover game-changing strategies to boost your support team's efficiency without breaking the bank.
→ https://bit.ly/3SyYsOW

02/14/2024