Travel Outlook - The Premier Hotel Call Center

07/18/2024

, get ready for Doug Kennedy and KTN’s next webcast: How To Train Your Guest Service Staff To Turn Every Conversation Into A Sales & Marketing Opportunity. Registration is free, courtesy of Travel Outlook, The Premier Hotel Call Center.

https://traveloutlook.com/sign-up-how-to-train-your-guest-service-staff/

07/03/2024

In the rapidly evolving hospitality industry, integrating AI has become crucial. Our latest blog, "Navigating the Complex World of Conversational AI" delves into how Annette, the hospitality industry’s leading hotel AI-powered virtual agent, can enhance guest experiences and optimize hotel operations. Discover the key questions every hotelier should ask when considering AI solutions.

Stay ahead in the hospitality industry with guest-led conversational hotel AI solutions. Find out how to assess AI's viability.

06/19/2024

Join your industry peers this Friday for Doug Kennedy and KTN’s most anticipated webcast: Train Your Entire Guest Services Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling)! This webcast will take place this Friday, June 21 at 12 PM EDT. Register for free here, compliments of Travel Outlook, hospitality’s premier hotel call center. https://register.gotowebinar.com/register/3287285117874350171?source=Travel+Outlook

03/22/2024

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort has partnered with Travel Outlook, The Premier Hotel Call Center™ to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Click here to read the full story:

TRAVEL OUTLOOK IN THE NEWS Welcome to our press page. Here you will find highlights of press coverage that we are particularly proud to feature! Château Élan Resort and Winery partners with Travel Outlook to use AI to increase bookings and

03/14/2024

Join your industry peers this this Monday, March 18 at 12 PM EDT for Doug Kennedy and KTN’s next webcast, Best Habits For Hotel Sales Site Tours. Click on the unique link below to register for free, compliments of Travel Outlook, hospitality’s premier hotel call center.

https://attendee.gotowebinar.com/register/1612371565503925593?source=Travel+Outlook

03/06/2024

Travel Outlook is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation.

x·quic is known for its ability to work with major OTAs, as well as over 30 different property management systems.

This collaboration marks a significant step towards enabling hotels to streamline their processes, lower their costs, and improve profitability.

TRAVEL OUTLOOK IN THE NEWS Welcome to our press page. Here you will find highlights of press coverage that we are particularly proud to feature! Travel Outlook and OTA Savings by X-quic™ Announce a Strategic Partnership

02/27/2024

In the dynamic hospitality industry, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey, 67% of hotels are grappling with staffing shortages. This scarcity of personnel poses a significant impediment to the industry’s seamless operation.

In the face of such significant labor shortages, hotels must look to alternative solutions to address staffing issues, including embracing modern technology. Here is how:

Navigating Today’s Persistent Labor Shortages in Hospitality How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 2024 In the dynamic hospitality industry, where gu...

12/15/2023

We’re proud to announce Doug Kennedy’s next monthly training webcast series: 12 steps to reclaiming your spirit of hospitality from the grasp of cynicism. In this webcast, Doug will provide actionable insights and coping tools for all guest service and operations staff.

Click to register: https://kennedytrainingnetwork.com/ktnwebcast/

11/02/2023

Learn how to use storytelling selling techniques to create urgency when customers hesitate to commit. As a proud sponsor of Kennedy Training Network’s (KTN) Webcast training series, we invite you to register for the next KTN Webcast: Hotel Reservations and Group/Event Sales: Use a Storytelling Approach To Narrate The Pictures They Already Viewed Online

10/31/2023

Travel Outlook's Annette, The Virtual Hotel Agent™, has effortlessly answered over 16,000 calls at the Camelback Resort since its implementation. Continue reading to learn how Annette expertly handled 25% of front desk calls without any human intervention allowing the front desk to maintain their focus on creating a better guest experience.

Travel Outlook’s Annette, The Virtual Hotel Agent™ revolutionizes the caller experience at Camelback Resort - Suppliers - Insights

10/25/2023

Experience the future of guest communication and revolutionize the way you connect you’re your hotel guests with this innovative platform that unifies traditional telephony and modern communication methods to help hotels enhance guest engagement.

SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and co...

09/25/2023

Travel Outlook, The Premier Hotel Call Center™, is thrilled to join forces with MosaicVoice, an innovative AI call center solution. With MosaicVoice's cutting-edge technology, our agents will deliver unrivaled customer service and an enhanced focus on every call.

With MosaicVoice AI-powered real-time guidance, Travel Outlook agents can bring unparalleled levels of service and a new

09/12/2023

We are delighted to announce our newest partnership and implementation of Thrio to deliver unparalleled digital and voice customer service through their Cloud Native CCaaS technology.

See how Travel Outlook is revolutionizing customer service and bookings for consumers.

With Thrio's Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary ...

08/09/2023

Do your reservations and/or front desk staff recognize that phone calls are actually revenue opportunities? That callers who “just have a quick question about…” are actually shopping online? KTN’s next webcast shows them how to secure more direct bookings via the voice channel. Register now at www.KTNwebcast.com

07/03/2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Stoney Creek Hotels, a group of 12 unique, privately owned and operated inns and hotels, has partnered with Travel Outlook to provide voice channel services for Stoney Creek.

The Stoney Creek Hotels Partners with Travel Outlook, The Premier Hotel Call Center, to Boost Voice Revenue and Increase Guest Satisfaction SANTA FE, NEW MEXICO (June 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Stoney Creek Hotels (Stoney Creek), a group of 1...

05/03/2023

We’re proud to announce Doug Kennedy’s next webcast training series: Maximizing Textual Sales & Service Opportunities.

This webcast shows how to send personalized responses that will always stand out, building confidence and encouraging the sender to book with you vs. the countless others listed in their search results. Read more: https://www.hotelnewsresource.com/article126115.html

Register here for this webcast taking place on Monday, June 12, 2023 between 9:00 AM - 9:40 AM PDT:
https://register.gotowebinar.com/register/5826079449098404951?utm_source=HotelNewsResource&utm_medium=referral&utm_campaign=HotelNewsResource-Publish

04/20/2023

AI is transforming the way businesses operate, providing executives with smarter and more efficient solutions. Unlocking the power of Artificial Intelligence (AI) can put your hotel in a league of its own when it comes to delivering superior customer service experiences - find out how!

How to Use Artificial Intelligence (AI) to Focus Your Hotel's Front Desk on What Matters Most Three Ways AI Helps Hotels Provide Exceptional Service to Guests By John Smallwood, President of Travel Outlook April 2023 In today's information age, Artificial Intelligence (AI) is no longer a buzzword. I...

03/28/2023

The J Collection Partners with Travel Outlook to Enhance Voice Revenue and Guest Satisfaction

Officials of the former Banyan Tree Management today announced that the company has relaunched as Aperture Hotels. The new company will continue to provide hotel management services but with an eye on expanding its third-party management portfolio and possible management company M&A.

03/15/2023

Travel Outlook Offers Complimentary Registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network

SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy....

03/09/2023

Travel Outlook’s Annette the Virtual Hotel Agent™ partners with Curator Hotel & Resort Collection. Read the story here:

Travel Outlook’s Virtual Hotel Agent™ to offer conversational AI for Curator' collection of exclusive properties.Con

03/01/2023

Artificial Intelligence (AI) is revolutionizing the way we do business. But mastering this emergent technology still isn't commonplace across industries yet, especially hospitality. In our latest article, we provide our insights into how AI can help your hotel run more efficiently and effectively.

AI Is Here to Work with Your Employees, Not Replace Them Why Hotels Are Now Adopting Zero-Labor Solutions Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us.

02/13/2023

Technology has made an incredible leap forward over the last five years, providing customers with enhanced contactless experiences. In order to stay competitive within their industry, hoteliers must rapidly evolve alongside those changes. Here is how:

02/02/2023

Operating a successful hotel isn't easy - with inflation, the pandemic, and labor shortages driving up costs across industries, it can be difficult to maintain profits. Tackling this challenge head-on requires modern solutions that are tailored to your unique needs. Finding these strategies is key to staying profitable in ever-changing times!

Labor Shortages and The Impact on Hotel Operating Costs How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the ho...

10/27/2022

We’ve rebranded! Annette (formerly “Bella” by Travel Outlook) continues to address hiring and staffing challenges by answering up to 70% of the calls for the front desk team, instantly saving on fixed labor expenses. Watch this one-minute video to learn what else Annette can do for your hotel:

Instantly address hiring and staffing challenges with Annette, the hospitality industry’s first AI-powered virtual hotel agent.

09/13/2022

As travel continues to be a priority for travelers who are eager to make up for lost time, hotels are challenged to maintain the depth of staffing needed to meet the demands of travelers. Continue reading to learn more about solutions that can assist hotels with staffing shortages or are struggling to provide exceptional customer service to guests.

Helping The Hotel Industry’s Staffing Shortage Problems with Bella™, The Virtual Hotel Agent™ Over the last decade, labor costs have risen sharply. In 2022, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been...

08/22/2022

In a recent study, a hotel chain with more than 800 hotels found out that 91% of emails and messages they receive from guests revolve around the same topic. While hotel front desk agents can answer these questions over and over, there is a better solution. Learn how Bella, the hospitality industry’s first AI-powered virtual hotel agent can answer your hotel's top FAQs.

STAY FIRMLY AHEAD OF GUESTS' WANTS AND NEEDS A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests.

06/06/2022

Whether management likes to admit it or not, hotels are riddled with inefficiencies, but today we have the technology to help hotels serve their guests and find the balance between offering service with a personal touch and operating with machine-like efficiency. Learn how in our latest article.
https://traveloutlook.com/embracing-the-efficiency-of-ai-powered-tech/

EMBRACING THE EFFICIENCY OF AI POWERED TECH How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interaction...

05/17/2022

With wages rising and the supply of workers decreasing, hotels are struggling to stay afloat during these unprecedented times. Operating costs have a direct impact on a property’s bottom line, so, it’s no surprise that labor shortages and rising costs are taking their toll. To find out the real impact of rising labor costs on hotels and their guests, continue reading below.
https://traveloutlook.com/real-impact-when-hotels-reduce-service/

THE REAL IMPACT ON GUESTS WHEN HOTELS REDUCE SERVICE How high labor costs are taking a toll on the hospitality industry By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses

04/15/2022

Any experienced concierge will tell you that it pays dividends to anticipate guests’ needs. Simple anticipatory actions go a long way and help secure lifelong returning customers. Bella™ aims to help your staff stay firmly ahead of their guests’ wants and needs as the first-ever Artificial Intelligence-powered voice bot designed specifically for the industry.

https://traveloutlook.com/anticipating-hotel-guests-needs/

ANTICIPATING HOTEL GUESTS' NEEDS How Bella the Virtual Agent Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierges will tell you that it pays dividends to anticipate guests' needs before they may