Travel Outlook - The Premier Hotel Call Center

12/19/2024

Join KTN’s next and final webcast of 2024 as Doug Kennedy shares highlights from KTN’s 2025 edition of his Reservations Sales QUEST training program. Learn easy-to-use tactics and real-world examples of sample dialogue that your team can use right away, including:

*The interplay of voice and online channels. Why do they still call and email us?
*Doing “The Basics” EXTREMELY well.
*Using Investigative, “Conversation Starting” QUESTions, including updated versions of traditional probing questions.
*Storifying Selling: Using “snappy taglines” to narrate the pictures they’ve no doubt already seen online and more…

The webcast will take place this Friday, December 20 at 12 PM EDT.

Sign up FREE, courtesy of Travel Outlook, hospitality’s premier hotel call center and home to Annette, hospitality’s leading guest-led conversational AI virtual hotel agent.

12/06/2024

Travel Outlook, the premier hotel call center™, proudly announces a strategic partnership with Larkspur Landing, a collection of, all-suite hotels located throughout Northern California and the Pacific Northwest. This collaboration will empower Larkspur Landing with top-tier call center services that prioritize guest satisfaction and operational efficiency enhanced by Larkspur’s commitment to create a 'home away from home' experience for their guests, as well as health and safety through their Rest Assured™ program.

Article - Travel Outlook and Larkspur Landing Team Up to Redefine Hospitality with Personalized Call Center Services - This collaboration will empower Larkspur Landing with top-tier call center services that prioritize guest satisfaction and operational efficiency enhanced by Larkspur’s commitment...

11/14/2024

Meet rising guest expectations while easing operational demands. Guest-led conversational AI streamlines routine tasks, enhances service, and helps hotels stay competitive in a tech-driven market. Here is how:

With rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced. Let's debunk the AI myth!

10/08/2024

Think AI is here to replace your team? Think again.

Annette, the Virtual Hotel Agent™ empowers your staff by handling routine tasks, allowing them to focus on creating memorable guest experiences. Discover how Annette can elevate your guest experience while keeping the human touch at the core of hospitality.

With rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced. Let's debunk the AI myths!

10/01/2024

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest. This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions.

Continue reading on our Press Page.
https://traveloutlook.com/travel-news-press-page/

09/19/2024

Travel Outlook is proud to invite you to Kennedy Training Network's next complimentary webinar. In this webcast, you will discover how top hospitality professionals are transforming guest experiences and increasing direct bookings through enhanced service strategies. Led by Doug Kennedy, the leader in hotel training programs, this session will provide actionable insights for improving your hotel's performance and guest satisfaction.

Register here:

08/29/2024

As the role of artificial intelligence (AI) in hospitality continues to evolve, it’s clear that conversational AI can play a critical role in handling complex guest requests, personalizing interactions, and providing multilingual support.

Continue reading to learn why embracing conversational AI solutions like Annette, The Virtual Hotel Agent™ by Travel Outlook is no longer optional, but essential, for staying competitive in the industry.

08/07/2024

Hoteliers who want to provide exceptional service and stay competitive are increasingly turning to conversational AI. Read on to learn how Annette, The Virtual Hotel Agent™, hospitality industry’s next generation of conversational AI, can help your hotel handle guests needs as they arise:

Unlock new levels of efficiency in the hospitality industry with Conversational Hotel AI. Learn how hotel AI can enhance hotel guest service.

07/29/2024

Discover the impact of conversational AI on hospitality. Learn how AI enhances guest experiences and streamlines operations in our latest article, Navigating the Complex World of Conversational AI – Part 2.

07/03/2024

In the rapidly evolving hospitality industry, integrating AI has become crucial. Our latest blog, "Navigating the Complex World of Conversational AI" delves into how Annette, the hospitality industry’s leading hotel AI-powered virtual agent, can enhance guest experiences and optimize hotel operations. Discover the key questions every hotelier should ask when considering AI solutions.

Stay ahead in the hospitality industry with guest-led conversational hotel AI solutions. Find out how to assess AI's viability.

03/22/2024

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort has partnered with Travel Outlook, The Premier Hotel Call Center™ to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Click here to read the full story:

03/06/2024

Travel Outlook is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation.

x·quic is known for its ability to work with major OTAs, as well as over 30 different property management systems.

This collaboration marks a significant step towards enabling hotels to streamline their processes, lower their costs, and improve profitability.

02/27/2024

In the dynamic hospitality industry, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey, 67% of hotels are grappling with staffing shortages. This scarcity of personnel poses a significant impediment to the industry’s seamless operation.

In the face of such significant labor shortages, hotels must look to alternative solutions to address staffing issues, including embracing modern technology. Here is how:

Navigating Today’s Persistent Labor Shortages in Hospitality How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 2024 In the dynamic hospitality industry, where gu...