Our Story
Quest Coach, formerly Groomes Tours, Inc., is a family owned business located in Scottdale, Pennsylvania (45 miles south of Pittsburgh, PA). We have been in business since 1993. When you travel with us, you can sit back and relax on one of our newer deluxe motorcoaches. Our motorcoaches feature a comfortable climate controlled environment, onboard restroom, video monitors and a public address system. Also, you can rest assured that your driver is a trained professional who only has his or her passenger’s safety in mind. Charter-only services are offered for groups that coordinate their own trips. We supply the group with a motorcoach and follow their itinerary. Private groups are encouraged to call us with their group travel needs. We can arrange a custom tour tailored just for your group. Package plans can be customized to fit your group’s needs, including attractions, hotel reservations, meals, show tickets, or any other accommodations your group may require. Our fleet consists of deluxe air-conditioned motorcoaches which seat 56 or 40 passengers, equipped with VCR/DVD/CD players and a restroom. We also have a fleet of school buses available for your rental needs. Our office is open Monday through Friday, from 8:00 a.m. to 4:00 p.m. Please call us at 724-887-5030 if you have questions. Be sure to check back at our website, www.quest-coach.net, for new updates. We would like to take this opportunity to thank all of our loyal customers who continue to travel with us and extend a warm invitation to all those who have yet to use our services.
RESPONSIBILITY:
QUEST COACH acts only as an agent in arranging transportation, accommodations, meals, sightseeing tours and other services, and as such is not responsible for damages, loss, delay, injury, or accident due to weather or default or any act of default of any company or person engaged in providing transportation, lodging, sightseeing or any other services included in any part of our contracts. We are not responsible to any person for expenses, loss of time or money or other circumstances resulting from a change in itinerary or change of tour arrangements. Quest Coach shall not held liable for delay or cancellations resulting from mechanical failures, road condition, weather, labor difficulties, or any other causes beyond our control. We strongly recommend for customers to purchase tour insurance for extended or expensive trips to protect your financial investment. Items left on the coach will be stored in the office's lost and found for 30 days. After that time anything left unclaimed will be disposed of or donated. Any passenger may be dismissed from the vehicle by the tour director or bus driver in charge should his/her conduct not be in harmony with the rest of the passengers and no further obligations will be assumed by our company. QUEST COACH is not responsible for any typographical errors that may occur on our contracts or any and all published materials.
RESERVATION/DEPOSITS/PAYMENTS:
For most charters, a $100 deposit is due upon booking to confirm your reservation. NOTE – Some contracts may have an alternate deposit schedule.. Please do not assume that if a deposit is not sent your reservation is cancelled, if you do not notify us, we do not automatically cancel your reservation. However, no reservation is considered confirmed without a deposit. Payments may be made by check, money order, cash, Visa, or MasterCard. All checks should be made payable to QUEST COACH. Any check returned from our financial institution will be charged a $35.00 service fee in addition to the amount of the check and bank charges.
CANCELLATIONS AND REFUND POLICY:
31 days or more prior to departure – Full Refund. 30 days or less prior to departure or No Shows – No Refund. Please note: Certain contracts may require more notice of cancellation for a refund - particularly when show tickets, cruises, rail fare or airfare are involved. If in doubt, please inquire at time of booking.
COACH COURTESIES:
Smoking and controlled substances are not permitted on the motor coach. Rest/Smoking stops will be made every few hours for your convenience. Please limit cell phone use to rest stops so as to not distract the other passengers.
TIPPING:
It is customary to show your appreciation for a job well done by tipping the driver and/or es**rt on a tour. Please bear in mind that our es**rts kindly volunteer their time to do these tours. Tipping is not mandatory and is on a voluntary basis. The customary tipping guideline is $1.00 per day for the driver and $1.00 per day for the es**rt.
ADA NOTICE:
In order to meet the requirements of persons with disabilities or special needs, notification must be given at the time the reservation is made. The motorcoach drivers and es**rts are not able to act as travel attendants for tour participants needing special assistance.
SAFETY
Quest Coach continually trains and re-trains the motorcoach operators in defensive driving and several other safety issues. We acknowledge compliance with all regulations of the transportation industry. We further acknowledge compliance with all provisions of applicable statutes and agreements which may affect safety, and with all US Department of Transportation and Commonwealth of PA regulations, directives, orders, rules and standards. Our maintenance shop and drivers are very proud of our safety rating. To check on the rating, go to www.fmcsa.dot.gov and click on company snapshot. Our DOT number is 515144. This number is displayed on both sides of our motor coaches as is required by the Federal Motor Carrier Safety Administration.
