Victorville Movers is part of the Exceptional Movers network of moving crews throughout Southern California. It is our goal to provide you with the highest quality moving experience in the moving industry. We accomplish this goal my regularly reviewing the performance of our teams. Here are some of the values that you can expect when you move.
1. Punctuality - We set small windows of time in which
you can expect the movers to arrive. We do not give exact arrival times because we need to account for unexpected traffic, a possible wrong turn or how long a prior move might take to complete before we can arrive to your location. It is always a good idea to get an arrival time first thing in the morning to minimize the window of time you can expect the crew to arrive. When you schedule a team it is always best to lock in that team well in advance to ensure they will be available on the date and time you need them.
2. Communication - Our standard policy is to call 30 minutes before the team’s arrival to let you know the specific time you can expect the team to be on site. We found that this helps our client’s better plan for their day and be ready for the movers when they arrive.
3. Safety - The safety of your belongings is our utmost concern. It is our goal to treat all your items with the utmost care. The best way for this to be accomplished is with an ample supply of blankets and ratchet straps. Depending on the furniture or boxes you are moving we typically suggest 12 blankets and 1 ratchet strap for every 5 feet of truck. Covering all of the furniture with the appropriate moving blankets and strapping the items on the truck with nylon ratchet straps is the best way to prevent damage while the truck is in transport.
4. Courtesy – Being kind, polite, and respectful are just some of the ways we strive to show every person the respect we believe they inherently deserve. We understand moving is very stressful and we consider it part of our job to make your move as stress free as we can.
5. Efficiency – This does not only refer to the amount of time it takes to pack, load or unload your household items, although that is definitely part of it. This also referrers to how the movers utilize the space in a truck. Sometimes that looks like stacking the truck from top to bottom, side to side, and front to back. In other cases it might looks like only stacking items 4 or 6 feet high to best ensure the safe of those items be transported. Whatever the situation we will balance the capacity of the truck with the safety of the items be loaded.
6. Flexibility – We understand that you are not always in complete control of your expected move date. There are many uncertainties that can cause a move to be rescheduled from escrows not closing on time to unexpected family emergencies. If you do need to reschedule your move to a different date we will happily apply your deposit to another one of our available time slots on our calendar. We will just need 24 hours notice so that we can accommodate those changes.
7. Integrity – This is reflected in our simple flat rate pricing. If you have any questions whatsoever about your package rate, please contact us immediately and we will answer any questions you might have. If there is a mistake on our part, we will correct it right away. It is our goal to make sure you feel completely satisfied with your entire moving experience by taking the worry and stress out of your move.
