to create value for our clients and opportunity for our people by providing world class customized off shore call center solutions based on advanced telephony and internet Communications”. We will efficiently provide an array of value added BPO services that effectively address the needs of diverse industries serving local and international markets through leveraged human talent pool and technology expertise...
Warranty Global Solution – Call Center Consultancy
Who Are We? We are a Call Center Consultancy organization
We work as a strategic partner with our clients
We achieve the highest quality by using only college educated calibers. Our Focus
We only focus on industries that we completely understand and can work as our
client's partner. Objective
To develop a comprehensive consultancy process at a Generic and Process Specific
Level at par with the best in the industry. Our Team
Extensive experience in both inbound and outbound Tele-services. Experts in the construction and ongoing management of call centers. Significant experience in creating and building employee development and training
programs. Experts in the areas of telecommunications, high technology and call center services
Significant experience in implementing highly customer satisfaction
Considerable expertise in developing and launching off shore businesses. Business Warranty- Solution Group
The Business Solution Group, a part of Logistic Global Solution, Acts as Technology Integrator
providing software and services, IT and Telecom services, Infrastructure related to
Networking and Hardware services and Call Center Consultancy service and facility
management. Warranty Global Solution’s focus is to provide turn-key solutions for Call Centers, with Business
Process study and working solutions to technology, Process rules, application
development, system integration and Training. Warranty Global Solution Services:
Warranty Global Solution offers a variety of value added services to our clients to assist them in
attracting customers (Tele-marketing), acquiring customers (Tele-sales) and
maintaining customer.s satisfaction (Tele-Support), which mainly are:
I- Prospecting:
Prospecting helps business to effectively and efficiently identify target, potential
customers, giving your company an edge in guaranteeing better sales and return on
investment. Prospecting includes:
General Information
Product Information
Advertisement response
Campaign Management
Database Building, validation and profiling
Events Traffic generation
Tele-Research
II- Customer Acquisition:
Customer acquisition allows you to efficiently acquire customers and fulfill customer
sales orders and boost your revenue. Customer acquisition includes:
Response to sales advertisement
Tele-sales
Lead Generation
Order Management
Field visit scheduling
III- Customer Value Growth:
Customer value growth is more of enriching the customer / product mix, increasing
the revenue per customer, and maintaining customer life cycle and
Cross-selling
Up-selling
Anti-attrition calls
Distribution channel follow-up
Customer Satisfaction surveys
IV-Customer Care:
Customer care allows you to maximize the lifetime value of each and every one of
your customers by providing superior post-sales service 24 hours a day. 7 days a
week. Customer care includes:
Welcome calls
First line Tele-support
Second line Tele-support
Complaints handling
Debt collection
