Allsec is a listed entity in the Indian Stock Markets (NSE/BSE-ALLSEC) and has the pride of being one of the early BPO players in India. Innovation in business driven by process centric delivery models is the quintessence of Allsec’s commitment to its stakeholders BPO Services Overview
We look at being a dependable and reliable partner that answers your questions with the right differentiated sol
ution. Our services address your questions on cost, technologies, scale, optimization, risk & compliance and visibility. As a pioneer in Business Process Outsourcing provider for US, UK and Indian market, Allsec has been offering multi-vertical services for optimizing your business process together with easing them with security, privacy and quality governance. Our flexible business model enables you to maintain profitability against the challenges posed by increasing demands of maintaining competitive edge and customer expectations for a quicker but quality service. Fact based and process-driven, Allsec’s approach to managing your processes is result focused. We remain focused on understanding your specific needs, elements of your business functions that are vulnerable to high-volume work load and the transient nature of its manual processes that impacts your time and effort. We derive custom solutions that identify such vulnerabilities and address them with solutions that not only emphasize on improving performance but also on cost reduction and in parallel bring out the real value to be gained, "the retained function can focus on working more closely with the business to help improve decision making, while we take care of the rest." Contact Center Services Overview
At Allsec contact center and BPO services, we aim at aligning with your customer life-cycle model. Our services are designed to support your customer contact management needs right from new customer acquisition to providing ongoing customer care services. Through a predictable, risk mitigated service delivery model Allsec will help you achieve substantial value, streamlined processes and highly rated customer experience. We understand your business, your customer needs, critical success factors and key positions in business process management as well as customer contact management arenas. Our BPO and customer contact management capability has evolved and matured with over 10 years of designing contact center solutions. Assessing customer contact requirements, identifying outsourcing opportunities and creating value focused process design methodologies for businesses across multiple verticals including Banking & Financial Services, Insurance, Retail, Healthcare and Mobility telecom service providers, are our key strengths. Combining operational expertise in determining the right contact strategies and the right use our global network of inbound and outbound telecommunication systems across Chennai, (India), Manila, (Philippines) and the TX, US, applying tailor-made customer interaction quality assurance programs along with business process improvements aided by automation, Allsec will lead a successful and seamless outsourcing of your business processes. Our team of customer outreach and customer care experts will work with you in creating best-in-class 24 X 7, multilingual touch-point for your customers. Analytics/Knowledge Services Overview
Allsec Knowledge Services targets Business Analytics through Centigral Inc. an aspiring provider of targeted Business Analytics knowledge process outsourcing services (KPO) services including management consulting to senior decision makers across industries on Business Strategy, Business Planning, Marketing and Operations, Research & development, product development, logistics and customer experience management. Centigral Inc. www.centigral.com
We target Healthcare Providers, Life Sciences, Retail, Consumer Packaged Goods (CPG) and the Financial Services in the global market for our entire range of data management, data analysis and decision support. Leveraging on our expertise in the domain, network of relationships in the US Healthcare sector, Centigral stands to nurture grow a healthy consulting practice by blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics that results in actionable insights for decision making. With our structured processes Allsec has been pioneering customer experience management as through call quality monitoring and analytics for large corporations where customer experience is the key business driver. Customer Analytics
Conventional customer experience management programs stem from monitoring and analysis of customer interactions through call quality monitoring, survey/feedback mechanisms to gather data and simple evaluation of transaction against pre-defined soft-skill attributes and presentation of scores, Allsec approaches customer experience management with customer analytics. Allsec’s customer analytics pillar in the knowledge services extends beyond quality monitoring and business intelligence on Quality of Service into gap analysis and laying a clear roadmap from insights, drawn using analyses of each customer interaction and careful mapping with customer behavioral trends. Our customer analytics not only provides customer behavioral input but also actionable insights to shape-up your customer facing functions to better manage your customers. Through customer analytics our clients are be able to manage their contact center function with the training input we provide. Using our business intelligence dashboard reports, our clients benchmark quality of service as well as staff performance. We align customer behavioral trends with transactional trends over a carefully defined layer of quality metrics and provide targeted solution to enhance customer experience. Our service domains revolve around a solid scientific foundation and span across multiple industry verticals. Our Analytic solutions depend on business issue & organizational capacity to implement.
