23/06/2022
Junior Travel Desk Consultant (Vacancy)
We are hiring a competitive Junior Travel Desk Consultant to join our amazing team at a 5 Star hotel in Cape Town, Western Cape.
The role is for a 6 months contract with a possibility of a permanent position based on performance.
If you are strong in planning, presentation and sales as well as having the right mindset for the job, then apply for the position of Junior Travel Desk Consultant today!
About the role
The main purpose of this role is to provide an excellent front-of-house service for the organization. Creating a positive customer experience as well as fostering positive professional relationships within the workplace.
Travel Desk responsibilities:
• Acting as the initial point of contact between all guests, visitors and employees.
• Assist visitors by greeting, welcoming, directing and announcing them appropriately and efficiently.
• Answer, screen and forward any incoming phones calls while presenting essential information when needed.
• Distribution of electronic correspondence, taking messages where appropriate, and directing accordingly.
• Excellent product knowledge in order to sell tours and transfers effectively and efficiently.
• Providing operational support and coordinating of vehicles and drivers/ guides.
• Providing administrative support to the hotel and Operations Department as required.
• Complete any other related clerical duties as may be required.
• Ensuring reception area is always kept clean and tidy.
• Adhere to required health and safety protocol requirements.
• Working hand in hand with the Guest Relations Manager and Reception Staff.
• Always maintain professionalism when engaging with guests, visitors and employees.
• Attend to Adhoc special requests.
Minimum Role requirements are:
• Matric/NQF4 certificate.
• Post Matric qualification would be advantageous.
• Competence in MS Office – Word, Excel, Outlook.
• Minimum 2 years’ experience as a Receptionist/Concierge/Front of House
• Experience gained in a corporate environment or within the hospitality/ tourism industry front-of-house, e.g. Hotels, Tour Operators, Travel Agents, Airlines
• Competent Professional business written and verbal communications skills.
• The ability to express yourself clearly and effectively in at least two official South African languages, with English being essential.
• Professional, neat, and well presented for this front facing client role.
Willing to work shifts
Own transport essential
Personal Competencies:
• Pleasant engaging demeanour.
• An ability to provide excellent customer service - responding to customers' needs by being patient and doing it right the first time.
• Excellent time management, organizational, and follow-through skills.
• Disciplined Approach by being Punctual, Strong Attendance Record.
• Attention to detail while maintaining the ability to see the implications for the bigger picture.
• Ability to work independently.
• A creative outlook with a problem-solving attitude.
• Ability to deal efficiently with complaints and give accurate information.
• Team player who can work under tremendous pressure in a fast paced environment.
If you feel you are the perfect candidate for this position, please forward your CV together with a full length photo of yourself to [email protected]
Should you not be contacted within 7 days of forwarding your CV, please regard your application as being unsuccessful.
