11/09/2022
Junior Travel Desk Consultant (Vacancy)
We are hiring a Junior Travel Desk Consultant to join our team at a hotel in Cape Town, Western Cape.
Position is for 6 months contract with a possibility of a permanent position based on performance.
Travel Desk responsibilities:
Role is to provide an excellent front-of-house service. Creating a positive customer experience as well as fostering positive professional relationships within the workplace.
Acting as the initial point of contact between all guests, visitors and employees.
Assist visitors by greeting, welcoming, directing and announcing them appropriately and efficiently and maintain professionalism when engaging with guests, visitors and employees also a good business written and verbal communications skills. Be able to express yourself clearly and effectively in at least two official South African languages, with English being essential and ability to work independently a team player who can work under tremendous pressure in a fast paced environment
• Answer, screen and forward any incoming phones calls while presenting essential information when needed. • Distribution of electronic correspondence, taking messages where appropriate, and directing accordingly.
• Excellent product knowledge in order to sell tours and transfers effectively and efficiently.
• Providing operational support and coordinating of vehicles and drivers/ guides.
• Working hand in hand with hotel Reception Staff.
• Attend to Adhoc special requests
• Professional, neat, and well presented for this front facing client role. Willing to work shifts Own transport essential
• Excellent time management, organizational, and follow-through skills.
• Ability to deal efficiently with complaints and give accurate information.
Minimum Role requirements are:
• Matric/NQF4 certificate.
• Post Matric qualification would be advantageous.
• Competence in MS Office – Word, Excel, Outlook.
• Experience as a Receptionist/Concierge/Front of House an advantage
If you feel you are the perfect candidate for this position, please forward your CV together with a full length photo of yourself to [email protected]
Should you not be contacted within 7 days of forwarding your CV, please regard your application as being unsuccessful.
