Taylored Travel

25/12/2024

Wishing all my loyal clients a very happy and Merry Christmas and health and happiness for the year ahead.

16/10/2024

NEED A DECEMBER BREAK TO MAURITIUS 🏝🏖

17/09/2024

MALDIVES... really good special. Don't delay... valid for booking by 30 September 2023
Whatsapp for quote 0713027271

01/01/2024

Wishing you loads of happiness and good health for 2024. Thank you to all my loyal clients for their support throughout the past year. May their be many more passport stamps in 2024 for you.

25/12/2023

14/11/2023

Awesome Maldives special. From R46400 pp sharing. All inclusive. Book by end Nov 23

31/10/2022

INTERESTING READ... CHEAPER ISN'T ALWAYS CHEAPER.....
This is why we need travel agents...by Paul de Waal..
"I am a big advocate of technology but, hell, today I really needed a good old-fashioned travel agency with humans!

Technology MUST enable a better service, not be an excuse to cut jobs and costs. Travel is a service industry – let us not forget that.

Today I headed off to the airport to fly to Nairobi for the Magical Kenya Travel Exhibition. I booked my flight using a well-known OTA, received my confirmation, tickets, notifications as per normal. Everything seemed on track; I said goodbye to my family and headed to the airport as per normal.

When checking in my baggage I was asked for a visa for Congo, which I obviously did not have (as I had never booked for Congo). The airline had me travelling onward to the Congo from Nairobi (while my booking from the OTA had my final destination as Nairobi). I had a valid ticket to Nairobi but could not board as it was connected to another flight to Congo. The lovely lady at the desk tried to help and called superiors, but rules are rules, with no room for common sense.

My only hope was to get hold of the OTA and cancel the booking to Congo from Nairobi. The airline could not take instruction from the client, only the OTA who had originally made the booking. After battling with the chatbot, I think I might have got hold of a human. I was informed that there was no booking to Congo showing on their system, so they obviously could not cancel a booking that did not exist.

I tried everything, but once the gate had closed, the game was up. I was then advised by Kenya Airways to cancel the ticket, so as not to be a no-show. This they could do in seconds....?

I left the airport feeling very frustrated, but on the way home I breathed deeply, told myself 'nobody died' and looked for the lessons learned. There seemed to be a few:

1 - Value of a travel agent . If only I could have phoned someone!
2 - It highlighted the importance of service (will never use that OTA again).
3 - Chatbots cannot and should not replace all HUMANS.
4 - must improve the service, not reduce it.
5 - should enable people, not replace them.
6 - are cheaper to use in the long run - this was a very expensive mistake."

19/10/2022

Some awesome specials for 2023🏝✈️✈️
Whatsapp Lesley on 0713027271

01/09/2022

HAPPY 2nd BIRTHDAY to TAYLORED TRAVEL. I can't believe it has been 2 years already... And this little business has come so far...
Thank you to all my loyal clients for your continued support over the past 2 years. It is greatly appreciated... and I will continue to serve you the best I can in the years ahead.

23/05/2022

23/05/2022

SENSATIONAL SEYCHELLES SPECIALS..
contact 0713027271

23/05/2022

18/02/2022

Badly in need of an island break? 🏝🏝🏝
Contact Lesley on 0713027271
Call/ whatsapp

18/02/2022

LOCAL PACKAGES.... 🇿🇦
Call / whatsapp ...Lesley on 0713027271

17/02/2022

MAURITIUS SCHOOL HOLIDAYS SEA SAND BREAK...set departures.
Book by set dates.
Call/ WA Lesley on 0713027271
T's & C's apply

28/01/2022

MAURITIUS FOR THE FAMILY..
contact Lesley on 0713027271

27/01/2022

FLASH SALE TILL 28 JAN 22.
book and pay by 28 Jan 22.
Rates subject to availability.
Call/ whatsapp Lesley on 0713027271