REACHING NEW HEIGHTS FOR 74 YEARS AND BEYOND 3 Weekly flights
FROM TLV
SAT night
MON night
THURS morning
FROM JNB
SUN morning
TUES morning
THURS night
Each month, we provide a snapshot of our operations, and for November, we're proud to share that we flew 309,675 passengers across 1,827 flights. Additionally, we transported 5,582 tons of essential equipment to the State of Israel during this period.
Our dedicated team, both in the air and on the ground, locally and globally, tirelessly strives to keep Israel connected to the world. We are here for you, always.
Photo credit:
The world’s longest candle-lighting chain, engaged diverse Jewish communities worldwide and fostered messages of hope and unity.
Its commenced at the Australian airport where the fourth candle was lit and started a journey across countries like Japan, India, Dubai, Morocco, the Czech Republic, Poland, the Netherlands, Spain, England, Israel and all the way to Los Angeles.
In these challenging times of war, the symbolic act of dispelling darkness with light holds profound significance. May the holiday usher in miracles, especially our heartfelt prayers for the swift return of the hostages.
During Hannukah, and especially during these challenging times, we are even more committed to spreading the light and celebrating the holiday by lighting the Channukiah at our counters and gates, sharing jelly donuts with passengers, and giving our youngest guests chocolate coins and other surprises.
We hope this spirit will give us all hope and strength as we overcome the darkness.
This Sunday, on December 10th, be part of the world's longest Hannukah candle lighting!
Join us in lighting the fourth candle as we unite Jews from Australia to Los Angeles, alongside children from Israel’s south and Jews worldwide.
Capture the moment by filming a 20-second vertical video of yourself lighting the candle near a window at 18:00 local time.
Share your video and details with us through the following link: https://bit.ly/47S9UtL
Let's spread the light together!
We've recently revamped both the EL AL website and app to elevate your digital experience.
Our updates include enhancing the website's visibility, streamlining ticket and product ordering processes, and offering you a fresher, more accessible, and clearer interface for comfortable browsing.
Among the notable improvements, you can now change your return flight, even after your outbound journey, and from a different destination— all through the EL AL website or app, eliminating the need to contact our customer service center.
Additionally, we've made enhancements to the EL AL Protect service. You can now conveniently purchase EL AL Protect as part of your flight reservation with the "TIME TO THINK" option and more.
We constantly continue to improve and ensure your digital experience is always comfortable, clear, and easily navigable throughout your journey.
More than two months have passed since October 7.
To infuse brightness into these complex days, we invite you to spread the light with us in the world’s longest Hannuakah candle lighting on Sunday, December 10, 2023, the fourth day of the holiday.
Together, let's convey a compelling message of unity resonating in Israel and across the globe.
Starting in Australia at 18:00 (local time), the flame will traverse countries for 24 hours following world time zones.
When it's time in Israel, EL AL’s CEO, Dina Ben Tal Ganancia, will light the fourth candle alongside children from Israeli communities near Gaza. The ceremonial lighting will then journey to its final destination in Los Angeles.
You too can be part of this campaign by:
1. recording a 20-second video of yourself lighting the fourth Hanukkah candle and
place the Hannukiah by a window.
2. Capture the moment vertically
3. Then - share it with us at https://bit.ly/47S9UtL
Let's unite and spread a powerful message of victory and unity.
Embrace the light after darkness!
On 07.12, join us in a unique initiative for the first night of Hannukah.
Let's illuminate the world together, with the world’s longest candle lighting.
Starting in Australia at 18:00 (local time), the flame will traverse countries for 24 hours following world time zones. When it's time in Israel, EL AL’s CEO, Dina Ben Tal Ganancia, will light the first candle alongside children from Israeli communities near Gaza. The ceremonial lighting will then journey to its final destination in Los Angeles.
You too can be part of this campaign by:
recording a 20-second video of yourself lighting the first Hanukkah candle and place the Hannukiah by a window.
Capture the moment vertically
Then - share it with us at https://bit.ly/47S9UtL
Let's unite and spread a powerful message of victory and unity.
Yesterday, Eviatar David was scheduled to fly to Thailand with his friends to enjoy a trip after completing his military service, like so many Israelis. Unfortunately, Eviatar didn’t make his flight, and was kidnapped on October 7.
As a tribute to Eviatar, we reserved his seat on the flight. Our thoughts and prayers are with Eviatar and all the other hostages, and we pray for their safe and swift return.
Last Friday, we welcomed children from southern communities near the Gaza Strip for a special day as honorary pilots. They enjoyed a flight simulator session with EL AL pilots, mastering take-offs, landings, and cruising at their chosen airports.
This unique experience provided these incredible kids with a moment of respite and a reminder that the sky isn’t the limit.
As we conclude October, a month overshadowed by the events of October 7th, we are sharing an overview of our contributions to the country’s wartime efforts.
During this time, our team, both in the air and on the ground, globally and in Israel, undertook extraordinary measures to keep the State of Israel connected to the world.
EL AL is here for you, always
This morning, two special flights of Sun d’Or from the EL AL group took off to Budapest with 350 children and parents from communities near the Gaza Strip to attend two games of the Israeli national team in Budapest and to take part in cheering on the team. To enjoy their time during the flight, the children received a variety of treats and surprises donated by the Osem company, and others.
This project, promoted by the volunteers of the Blue and White Victory organization, gives these children and families a much-needed break from their harsh reality. We all hope for good days soon and, of course, good luck to the Israeli team in its games.
As the national carrier of Israel, we have been working around the clock to keep people arriving in Israel and the skies open during these challenging times.
We're actively involved in “Operation Hug,” a joint effort by Nefesh Benefesh, JNF and FIDF.
This initiative aims to reunite parents and lone combat soldiers separated since the conflict's onset, allowing them to share a warm and loving embrace with their loved ones.
As the national carrier of Israel, we have been working around the clock to keep people arriving in Israel and the skies open during these challenging times.
We're actively involved in “Operation Hug,” a joint effort by Nefesh Benefesh, JNF and FIDF.
This initiative aims to reunite parents and lone combat soldiers separated since the conflict's onset, allowing them to share a warm and loving embrace with their loved ones.
In our ongoing efforts to support the Forum of the Hostages and Missing Families, we’ve established a dedicated system for various activities.
One key aspect is facilitating international travel for the relatives and their representatives, which enables us to share each hostages’ story with decision-makers, journalists, government officials, the OECD, Jewish communities, and UNESCO.
We hope our collective efforts will bring about the safe return of all hostages.
Today, on the 7th of November, we observed a moment of silence in memory of our brothers and sisters, who we lost in the horrific act of terrorism one month ago in southern Israel
To maintain the crucial air link connecting Israel and Poland and show our solidarity with the local community, Sun Dor, a part of the EL AL Group, is set to launch two weekly flights to Warsaw this November, departing every Monday and Wednesday, with the inaugural flight scheduled for November 8th.
Additionally, Sun Dor will be commencing two weekly flights to Chisinau, departing each Sunday and Thursday, starting November 9th.
📸 Ido Wachtel Photography
We are reconfiguring our Boeing 777 aircraft to facilitate cargo operations.
Yesterday we welcomed a new member to our fleet, the Boeing 737 model aircraft, lovingly named “Otef Israel.”
This passenger plane underwent a remarkable transformation a few months ago, becoming a dedicated cargo carrier with an impressive capacity of up to 20 tons in each direction.
Starting today, Otef Israel will operate two daily flights to various European destinations, significantly boosting our cargo capabilities.
Our inaugural flight, LY222, symbolizes our belief that “together we will win”.
Last week, we initiated a remarkable collaboration with Keshet 12 and the Falafel B’Ribuah chain, giving rise to the "Falafel Patrol." This endeavor served thousands of servings of quintessentially Israeli cuisine to soldiers, security and rescue personnel, as well as the wounded and evacuees across the country, from the southern regions to hospitals and evacuated areas in the central and northern parts of Israel. We will continue to contribute to the national effort in any way we can.
Due to current security conditions, we are updating our flight schedule. We are temporarily suspending operations for certain seasonal routes to Dublin, Marseille, and Tokyo, starting from October 31, 2023, with plans to resume in March 2024. Additionally, flights to India are postponed until further notice.
Simultaneously, we are adjusting flight frequencies for regular destinations based on changing demands and destinations with travel advisories. Passengers with flight changes will receive notifications.
We want to highlight our commitment to the national effort since the outbreak of the war. We’ve expanded our flight schedule to bring as many Israelis back home as possible, operating over 2,000 flights, and serving more than 350,000 passengers. Furthermore, we’ve transported over 4,000 tons of medical and essential supplies from around the world.
We are here, during routine and emergency times.
To commemorate two weeks since the terrible disaster that struck Israel, yesterday EL AL personnel, both on the ground and in the air, joined an initiative by 'The Hostages and Missing Families Forum', in solidarity with the families that still have loved-ones who have not returned.
The initiative involved lighting lights and singing the Hatikvah and was joined by many other Israeli establishments.
Dear Customers,
In order to assist you with the ticketing process, we have launched an automatically updated interface where you can check the available seats in real-time for the coming days.
We continue to do the utmost to bring everyone home.
For reservations visit:
https://www.elal.com/eng/general/press-release/seat-availablity
Dear customers, we know that during this difficult time, travel plans are subject to change depending on the current situation.
We are attentive to you and that is why we have extended the ticket flexibility policy according to the following details:
Customers who hold a ticket for a flight scheduled to depart until November 30th may cancel the ticket free of charge and receive a credit voucher in return.
Customers who hold a ticket for the flight scheduled to depart until October 28 may change the date of their flight free of charge, in the same class of service and in the same area of the original flight destination.
If you want to delay the flight, price differences (if any) will be charged.
Customers who hold a ticket for the flight scheduled to take off between 29.10 and 30.11 can change their ticket without paying a change fee. Price differences (if any) will be charged.
In accordance with this policy, the option to purchase the El Al Protect service is not relevant and is therefore not available on the website.
For further details visit:
https://www.elal.com/.../gen.../press-release/current-events
dani.spotter
We are doing the utmost to bring Israelis home and to help passengers of foreign airlines that had their flights cancelled. For that purpose we have set fixed fares for flight to and from Israel.
We are also continuing our lenient policy as we published when the situation began, that allows for flexibility with cancelling tickets or changing destinations and dates without change fees or additional costs.
For more details visit-
https://www.elal.com/.../gen.../press-release/current-events
Dear Valued Customers
At this moment, the State of Israel finds itself facing a challenging and deeply painful situation, one that has placed unprecedented demands on all of us at EL AL. We are working tirelessly to navigate this difficult period, ensuring that we can continue operating our flight schedule and even expand it significantly.
Our primary goal is to bring tens of thousands of Israelis safely back to their families and to vital positions that support the ongoing campaign. Simultaneously, we are committed to facilitating the safe departure of those who wish to leave the country.
Our customer service hotline is available 24/7 and is now further reinforced with dedicated volunteers and additional phone lines. Please bear in mind that our hotline is handling an unprecedented volume of calls, and we are operating with a reduced workforce. Many of our team members have been called upon for military reserve service, and others are facing personal hardships. Rest assured, we are doing our utmost to assist everyone promptly.
It's important to highlight that several essential operations, such as flight cancellations and obtaining credit vouchers for future use, can be easily performed through the EL AL website, our mobile app, or with your travel agent.
These are undoubtedly challenging times for Israel, and here at EL AL, we are fully committed to maintaining and preserving our aerial corridor to our country.
We sincerely thank you for your understanding and patience during these trying times. Our hope is that peace will be restored to our nation in the near future.
EL AL is here for you, in both routine and emergency situations.
Following today's security events in Israel, Saturday October 7, 20
23, We would like to update as follows:
EL AL Airlines operates in accordance with the instructions of the Israeli security forces, and is in ongoing, direct contact with them.
At the moment, there are no changes to the flight schedule.
In light of the situation, we are enabling the following concessions for our customers:
Passengers who already initiated their travel wishing to advance their return until Friday, October 13, 2023 (inclusive), may do so without being charged with the "Change of Reservation" fee and/or difference in fare, if applicable, for the same cabin.
Passengers who have not yet started their journey, and where their departure date is on/before October 13, 2023, may freeze their tickets. No "Change of reservation" is due. Alternatively, the ticket may be substituted for a voucher, at no additional cost.
Passengers, who are outside of Israel, where their return flight is on/before October 13, 2023, may postpone their flight to Israel, without being charged with the "Change of reservation" fee. Difference in fare is due.
At 4 P.M today (Israel time), a dedicated emergency line will be opened for the benefit of those who wish to change the date of their flights due to the situation:
Phone: +972-3-9404040
You can also contact us via Facebook, Messenger and WhatsApp at: +972-3-9771111
Starting from Saturday evening, other issues will be answered through EL AL's usual service channels.
Following today's security events in Israel, Saturday October 7, 2023, We would like to update as follows:
EL AL Airlines operates in accordance with the instructions of the Israeli security forces, and is in ongoing, direct contact with them.
At the moment, there are no changes to the flight schedule.
In light of the situation, we are enabling the following concessions for our customers:
Passengers who already initiated their travel wishing to advance their return until Friday, October 13, 2023 (inclusive), may do so without being charged with the "Change of Reservation" fee and/or difference in fare, if applicable, for the same cabin.
Passengers who have not yet started their journey, and where their departure date is on/before October 13, 2023, may freeze their tickets. No "Change of reservation" is due. Alternatively, the ticket may be substituted for a voucher, at no additional cost.
Passengers, who are outside of Israel, where their return flight is on/before October 13, 2023, may postpone their flight to Israel, without being charged with the "Change of reservation" fee. Difference in fare is due.
At 4 P.M today (Israel time), a dedicated emergency line will be opened for the benefit of those who wish to change the date of their flights due to the situation:
Phone: +972-3-9404040
You can also contact us via Facebook, Messenger and WhatsApp at: +972-3-9771111
Starting from Saturday evening, other issues will be answered through EL AL's usual service channels.
Have you ever wondered what happens underneath the aircraft after the Jet bridge disconnects, while you are seated and ready for takeoff?
Have a Happy Sukkot, filled with light, love and joy!
We wish you all a G'mar Chatima Tova
We are thrilled to announce that thanks to you, we have received the maximal five-star rating in a survey by the International Airline Association, APEX in the customer experience category that refers to aspects of the flight experience such as seat comfort, the entertainment system, passenger services and more for the third year in a row!
The APEX Association checks the flight experience among 600 airlines world-wide and this year, we are honored to be among the 40 airlines that received the five-star rating.
Thank you for choosing us and it was a privilege to give you the feeling of being at home away from home.
2 Elray Street
Johannesburg
2007
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 08:30 - 16:00 |
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The world’s longest candle-lighting chain, engaged diverse Jewish communities worldwide and fostered messages of hope and unity. Its commenced at the Australian airport where the fourth candle was lit and started a journey across countries like Japan, India, Dubai, Morocco, the Czech Republic, Poland, the Netherlands, Spain, England, Israel and all the way to Los Angeles. In these challenging times of war, the symbolic act of dispelling darkness with light holds profound significance. May the holiday usher in miracles, especially our heartfelt prayers for the swift return of the hostages.
This Sunday, on December 10th, be part of the world's longest Hannukah candle lighting! Join us in lighting the fourth candle as we unite Jews from Australia to Los Angeles, alongside children from Israel’s south and Jews worldwide. Capture the moment by filming a 20-second vertical video of yourself lighting the candle near a window at 18:00 local time. Share your video and details with us through the following link: https://bit.ly/47S9UtL Let's spread the light together!
As we conclude October, a month overshadowed by the events of October 7th, we are sharing an overview of our contributions to the country’s wartime efforts. During this time, our team, both in the air and on the ground, globally and in Israel, undertook extraordinary measures to keep the State of Israel connected to the world. EL AL is here for you, always
We are reconfiguring our Boeing 777 aircraft to facilitate cargo operations.
Last week, we initiated a remarkable collaboration with Keshet 12 and the Falafel B’Ribuah chain, giving rise to the "Falafel Patrol." This endeavor served thousands of servings of quintessentially Israeli cuisine to soldiers, security and rescue personnel, as well as the wounded and evacuees across the country, from the southern regions to hospitals and evacuated areas in the central and northern parts of Israel. We will continue to contribute to the national effort in any way we can.
Have you ever wondered what happens underneath the aircraft after the Jet bridge disconnects, while you are seated and ready for takeoff?
How do pilots get into the cockpit seat?
Today we were thrilled to welcome to the EL AL family the fourth 787-8 Dreamliner, which bears the name of the city "Nof HaGalil" and joins the Dreamliner fleet, currently comprised of 16 aircraft, twelve 787-9 and four 787-8. The aircraft offers three service classes: Business, Premium and Economy and will be used for long-haul flights to destinations in North America, Europe and the Far East. We received the aircraft with a traditional water salute ceremony at Ben Gurion Airport after a direct flight from Boeing's factories in Seattle and the excitement was twofold, since in addition to receiving the aircraft, this is also EL AL's first flight using sustainable fuel (SAF). In doing so, we position ourselves at the forefront of global airlines in terms of sustainability and reducing greenhouse gas emissions. SAF fuel, which emits less carbon into the atmosphere in the production process because the carbon is extracted from the air, accounted for about 30% of the fuel consumption on this flight, a percentage considered relatively high compared to the norm in the world. The arrival is part of our strategic plan to expand and rejuvenate our fleet, with the new fleet offering an upgraded flight experience and enabling higher fuel efficiency.
We have taken our 777 and upgraded it! Five months in which over 45,000 hours of work were invested in changing the configuration of the aircraft in three classes of service- Economy, Premium and Business. 313 new ergonomic seats equipped with power and USB outlets were installed. In addition, one of the most advanced and innovative Wi-Fi systems in the aviation world was installed. The entertainment system on the aircraft has also been upgraded to that currently available on Dreamliner aircraft and includes a personal HD touch screen, with an abundance of content. This is exciting news that will allow us to provide an upgraded and advanced flight experience, offer a flexible flight schedule and reach new and exciting destinations . The aircraft will start operating this coming August.
When the aircraft is ready for departure, the aircraft's doors are closed in a separate process for each door by two crew members, a flight attendant who is responsible for the door and controls its closing and a flight attendant who checks that the process was carried out properly. During the process, they make sure, among other things, that there is no obstacle in the aircraft door frame that could prevent the door from being sealed during the flight.
When the aircraft is ready for departure, the aircraft's doors are closed in a separate process for each door by two crew members, a flight attendant who is responsible for the door and controls its closing and a flight attendant who checks that the process was carried out properly. During the process, they make sure, among other things, that there is no obstacle in the aircraft door frame that could prevent the door from being sealed during the flight.
How do you remove the ice from the aircraft wings and how does it affect the aircraft?
Ran out of battery at Mid-flight? No need to be alarmed Since you'll find electrical outlets under the seats. Here's to a winning tip:)
Something good is happening at EL AL, something BIG and EXCITING.
"Head-Up Display" is any transparent display that presents data without requiring the pilot to look away from their usual viewpoints.
Ever wondered what a water salute is? It's a traditional salute for a significant event in the aeronautic world. The ceremony involves water being sprayed on the aircraft by several fire fighting vehicles. The ceremony is conducted, for example, for a captain’s last flight before retiring.
Day or night? When would you prefer to land?
If you are looking for the perfect family adventure, you must be looking for… Magic Kass! located in Ma'ale Edumim, Israel Come enjoy the largest indoor amusement park in Israel, An amazing fun adventure for the whole family, with a huge variety of playgrounds for children, unique attractions and extremely fun facilities. And now, Special winter sale prices on flights to Israel, starting from R8499 For more details, visit https://www.elal.com/en/Israel/Pages/default.aspx
Why do planes leave a white trail in the air? The trails are created by a simple physical phenomenon. The jet engines emit carbon dioxide and water vapors into the air temperature that, at tens of thousands of feet above ground, can even reach -40°C. The vapors freeze immediately and turn into ice crystals that look like a white trail…
