EL AL

14/12/2023

Each month, we provide a snapshot of our operations, and for November, we're proud to share that we flew 309,675 passengers across 1,827 flights. Additionally, we transported 5,582 tons of essential equipment to the State of Israel during this period.

Our dedicated team, both in the air and on the ground, locally and globally, tirelessly strives to keep Israel connected to the world. We are here for you, always.
Photo credit:

14/12/2023

The world’s longest candle-lighting chain, engaged diverse Jewish communities worldwide and fostered messages of hope and unity.
Its commenced at the Australian airport where the fourth candle was lit and started a journey across countries like Japan, India, Dubai, Morocco, the Czech Republic, Poland, the Netherlands, Spain, England, Israel and all the way to Los Angeles.
In these challenging times of war, the symbolic act of dispelling darkness with light holds profound significance. May the holiday usher in miracles, especially our heartfelt prayers for the swift return of the hostages.

14/12/2023

During Hannukah, and especially during these challenging times, we are even more committed to spreading the light and celebrating the holiday by lighting the Channukiah at our counters and gates, sharing jelly donuts with passengers, and giving our youngest guests chocolate coins and other surprises.
We hope this spirit will give us all hope and strength as we overcome the darkness.

06/12/2023

This Sunday, on December 10th, be part of the world's longest Hannukah candle lighting!

Join us in lighting the fourth candle as we unite Jews from Australia to Los Angeles, alongside children from Israel’s south and Jews worldwide.

Capture the moment by filming a 20-second vertical video of yourself lighting the candle near a window at 18:00 local time.
Share your video and details with us through the following link: https://bit.ly/47S9UtL
Let's spread the light together!

05/12/2023

We've recently revamped both the EL AL website and app to elevate your digital experience.

Our updates include enhancing the website's visibility, streamlining ticket and product ordering processes, and offering you a fresher, more accessible, and clearer interface for comfortable browsing.

Among the notable improvements, you can now change your return flight, even after your outbound journey, and from a different destination— all through the EL AL website or app, eliminating the need to contact our customer service center.

Additionally, we've made enhancements to the EL AL Protect service. You can now conveniently purchase EL AL Protect as part of your flight reservation with the "TIME TO THINK" option and more.

We constantly continue to improve and ensure your digital experience is always comfortable, clear, and easily navigable throughout your journey.

01/12/2023

More than two months have passed since October 7.
To infuse brightness into these complex days, we invite you to spread the light with us in the world’s longest Hannuakah candle lighting on Sunday, December 10, 2023, the fourth day of the holiday.
Together, let's convey a compelling message of unity resonating in Israel and across the globe.
Starting in Australia at 18:00 (local time), the flame will traverse countries for 24 hours following world time zones.
When it's time in Israel, EL AL’s CEO, Dina Ben Tal Ganancia, will light the fourth candle alongside children from Israeli communities near Gaza. The ceremonial lighting will then journey to its final destination in Los Angeles.
You too can be part of this campaign by:
1. recording a 20-second video of yourself lighting the fourth Hanukkah candle and
place the Hannukiah by a window.
2. Capture the moment vertically
3. Then - share it with us at https://bit.ly/47S9UtL
Let's unite and spread a powerful message of victory and unity.

30/11/2023

29/11/2023

Embrace the light after darkness!

On 07.12, join us in a unique initiative for the first night of Hannukah.

Let's illuminate the world together, with the world’s longest candle lighting.

Starting in Australia at 18:00 (local time), the flame will traverse countries for 24 hours following world time zones. When it's time in Israel, EL AL’s CEO, Dina Ben Tal Ganancia, will light the first candle alongside children from Israeli communities near Gaza. The ceremonial lighting will then journey to its final destination in Los Angeles.

You too can be part of this campaign by:

recording a 20-second video of yourself lighting the first Hanukkah candle and place the Hannukiah by a window.
Capture the moment vertically
Then - share it with us at https://bit.ly/47S9UtL

Let's unite and spread a powerful message of victory and unity.

29/11/2023

Yesterday, Eviatar David was scheduled to fly to Thailand with his friends to enjoy a trip after completing his military service, like so many Israelis. Unfortunately, Eviatar didn’t make his flight, and was kidnapped on October 7.

As a tribute to Eviatar, we reserved his seat on the flight. Our thoughts and prayers are with Eviatar and all the other hostages, and we pray for their safe and swift return.

27/11/2023

Last Friday, we welcomed children from southern communities near the Gaza Strip for a special day as honorary pilots. They enjoyed a flight simulator session with EL AL pilots, mastering take-offs, landings, and cruising at their chosen airports.

This unique experience provided these incredible kids with a moment of respite and a reminder that the sky isn’t the limit.

17/11/2023

As we conclude October, a month overshadowed by the events of October 7th, we are sharing an overview of our contributions to the country’s wartime efforts.
During this time, our team, both in the air and on the ground, globally and in Israel, undertook extraordinary measures to keep the State of Israel connected to the world.

EL AL is here for you, always

16/11/2023

This morning, two special flights of Sun d’Or from the EL AL group took off to Budapest with 350 children and parents from communities near the Gaza Strip to attend two games of the Israeli national team in Budapest and to take part in cheering on the team. To enjoy their time during the flight, the children received a variety of treats and surprises donated by the Osem company, and others.

This project, promoted by the volunteers of the Blue and White Victory organization, gives these children and families a much-needed break from their harsh reality. We all hope for good days soon and, of course, good luck to the Israeli team in its games.

13/11/2023

As the national carrier of Israel, we have been working around the clock to keep people arriving in Israel and the skies open during these challenging times.

We're actively involved in “Operation Hug,” a joint effort by Nefesh Benefesh, JNF and FIDF.

This initiative aims to reunite parents and lone combat soldiers separated since the conflict's onset, allowing them to share a warm and loving embrace with their loved ones.

12/11/2023

As the national carrier of Israel, we have been working around the clock to keep people arriving in Israel and the skies open during these challenging times.
We're actively involved in “Operation Hug,” a joint effort by Nefesh Benefesh, JNF and FIDF.
This initiative aims to reunite parents and lone combat soldiers separated since the conflict's onset, allowing them to share a warm and loving embrace with their loved ones.

09/11/2023

In our ongoing efforts to support the Forum of the Hostages and Missing Families, we’ve established a dedicated system for various activities.

One key aspect is facilitating international travel for the relatives and their representatives, which enables us to share each hostages’ story with decision-makers, journalists, government officials, the OECD, Jewish communities, and UNESCO.

We hope our collective efforts will bring about the safe return of all hostages.

09/11/2023

Today, on the 7th of November, we observed a moment of silence in memory of our brothers and sisters, who we lost in the horrific act of terrorism one month ago in southern Israel

03/11/2023

To maintain the crucial air link connecting Israel and Poland and show our solidarity with the local community, Sun Dor, a part of the EL AL Group, is set to launch two weekly flights to Warsaw this November, departing every Monday and Wednesday, with the inaugural flight scheduled for November 8th.
Additionally, Sun Dor will be commencing two weekly flights to Chisinau, departing each Sunday and Thursday, starting November 9th.
📸 Ido Wachtel Photography

02/11/2023

We are reconfiguring our Boeing 777 aircraft to facilitate cargo operations.

02/11/2023

Yesterday we welcomed a new member to our fleet, the Boeing 737 model aircraft, lovingly named “Otef Israel.”
This passenger plane underwent a remarkable transformation a few months ago, becoming a dedicated cargo carrier with an impressive capacity of up to 20 tons in each direction.
Starting today, Otef Israel will operate two daily flights to various European destinations, significantly boosting our cargo capabilities.
Our inaugural flight, LY222, symbolizes our belief that “together we will win”.

01/11/2023

Last week, we initiated a remarkable collaboration with Keshet 12 and the Falafel B’Ribuah chain, giving rise to the "Falafel Patrol." This endeavor served thousands of servings of quintessentially Israeli cuisine to soldiers, security and rescue personnel, as well as the wounded and evacuees across the country, from the southern regions to hospitals and evacuated areas in the central and northern parts of Israel. We will continue to contribute to the national effort in any way we can.

31/10/2023

Due to current security conditions, we are updating our flight schedule. We are temporarily suspending operations for certain seasonal routes to Dublin, Marseille, and Tokyo, starting from October 31, 2023, with plans to resume in March 2024. Additionally, flights to India are postponed until further notice.

Simultaneously, we are adjusting flight frequencies for regular destinations based on changing demands and destinations with travel advisories. Passengers with flight changes will receive notifications.

We want to highlight our commitment to the national effort since the outbreak of the war. We’ve expanded our flight schedule to bring as many Israelis back home as possible, operating over 2,000 flights, and serving more than 350,000 passengers. Furthermore, we’ve transported over 4,000 tons of medical and essential supplies from around the world.

We are here, during routine and emergency times.

23/10/2023

To commemorate two weeks since the terrible disaster that struck Israel, yesterday EL AL personnel, both on the ground and in the air, joined an initiative by 'The Hostages and Missing Families Forum', in solidarity with the families that still have loved-ones who have not returned.

The initiative involved lighting lights and singing the Hatikvah and was joined by many other Israeli establishments.

17/10/2023

Dear Customers,
In order to assist you with the ticketing process, we have launched an automatically updated interface where you can check the available seats in real-time for the coming days.

We continue to do the utmost to bring everyone home.

For reservations visit:
https://www.elal.com/eng/general/press-release/seat-availablity

16/10/2023

Dear customers, we know that during this difficult time, travel plans are subject to change depending on the current situation.
We are attentive to you and that is why we have extended the ticket flexibility policy according to the following details:
Customers who hold a ticket for a flight scheduled to depart until November 30th may cancel the ticket free of charge and receive a credit voucher in return.
Customers who hold a ticket for the flight scheduled to depart until October 28 may change the date of their flight free of charge, in the same class of service and in the same area of the original flight destination.
If you want to delay the flight, price differences (if any) will be charged.
Customers who hold a ticket for the flight scheduled to take off between 29.10 and 30.11 can change their ticket without paying a change fee. Price differences (if any) will be charged.
In accordance with this policy, the option to purchase the El Al Protect service is not relevant and is therefore not available on the website.
For further details visit:
https://www.elal.com/.../gen.../press-release/current-events

dani.spotter

12/10/2023

We are doing the utmost to bring Israelis home and to help passengers of foreign airlines that had their flights cancelled. For that purpose we have set fixed fares for flight to and from Israel.
We are also continuing our lenient policy as we published when the situation began, that allows for flexibility with cancelling tickets or changing destinations and dates without change fees or additional costs.
For more details visit-
https://www.elal.com/.../gen.../press-release/current-events

11/10/2023

Dear Valued Customers

At this moment, the State of Israel finds itself facing a challenging and deeply painful situation, one that has placed unprecedented demands on all of us at EL AL. We are working tirelessly to navigate this difficult period, ensuring that we can continue operating our flight schedule and even expand it significantly.

Our primary goal is to bring tens of thousands of Israelis safely back to their families and to vital positions that support the ongoing campaign. Simultaneously, we are committed to facilitating the safe departure of those who wish to leave the country.

Our customer service hotline is available 24/7 and is now further reinforced with dedicated volunteers and additional phone lines. Please bear in mind that our hotline is handling an unprecedented volume of calls, and we are operating with a reduced workforce. Many of our team members have been called upon for military reserve service, and others are facing personal hardships. Rest assured, we are doing our utmost to assist everyone promptly.

It's important to highlight that several essential operations, such as flight cancellations and obtaining credit vouchers for future use, can be easily performed through the EL AL website, our mobile app, or with your travel agent.

These are undoubtedly challenging times for Israel, and here at EL AL, we are fully committed to maintaining and preserving our aerial corridor to our country.

We sincerely thank you for your understanding and patience during these trying times. Our hope is that peace will be restored to our nation in the near future.

EL AL is here for you, in both routine and emergency situations.

07/10/2023

Following today's security events in Israel, Saturday October 7, 20
23, We would like to update as follows:

EL AL Airlines operates in accordance with the instructions of the Israeli security forces, and is in ongoing, direct contact with them.
At the moment, there are no changes to the flight schedule.

In light of the situation, we are enabling the following concessions for our customers:

Passengers who already initiated their travel wishing to advance their return until Friday, October 13, 2023 (inclusive), may do so without being charged with the "Change of Reservation" fee and/or difference in fare, if applicable, for the same cabin.

Passengers who have not yet started their journey, and where their departure date is on/before October 13, 2023, may freeze their tickets. No "Change of reservation" is due. Alternatively, the ticket may be substituted for a voucher, at no additional cost.

Passengers, who are outside of Israel, where their return flight is on/before October 13, 2023, may postpone their flight to Israel, without being charged with the "Change of reservation" fee. Difference in fare is due.

At 4 P.M today (Israel time), a dedicated emergency line will be opened for the benefit of those who wish to change the date of their flights due to the situation:
Phone: +972-3-9404040
You can also contact us via Facebook, Messenger and WhatsApp at: +972-3-9771111

Starting from Saturday evening, other issues will be answered through EL AL's usual service channels.

07/10/2023

Following today's security events in Israel, Saturday October 7, 2023, We would like to update as follows:

EL AL Airlines operates in accordance with the instructions of the Israeli security forces, and is in ongoing, direct contact with them.
At the moment, there are no changes to the flight schedule.

In light of the situation, we are enabling the following concessions for our customers:

Passengers who already initiated their travel wishing to advance their return until Friday, October 13, 2023 (inclusive), may do so without being charged with the "Change of Reservation" fee and/or difference in fare, if applicable, for the same cabin.

Passengers who have not yet started their journey, and where their departure date is on/before October 13, 2023, may freeze their tickets. No "Change of reservation" is due. Alternatively, the ticket may be substituted for a voucher, at no additional cost.

Passengers, who are outside of Israel, where their return flight is on/before October 13, 2023, may postpone their flight to Israel, without being charged with the "Change of reservation" fee. Difference in fare is due.

At 4 P.M today (Israel time), a dedicated emergency line will be opened for the benefit of those who wish to change the date of their flights due to the situation:
Phone: +972-3-9404040
You can also contact us via Facebook, Messenger and WhatsApp at: +972-3-9771111

Starting from Saturday evening, other issues will be answered through EL AL's usual service channels.

04/10/2023

Have you ever wondered what happens underneath the aircraft after the Jet bridge disconnects, while you are seated and ready for takeoff?

29/09/2023

Have a Happy Sukkot, filled with light, love and joy!

24/09/2023

We wish you all a G'mar Chatima Tova

22/09/2023

We are thrilled to announce that thanks to you, we have received the maximal five-star rating in a survey by the International Airline Association, APEX in the customer experience category that refers to aspects of the flight experience such as seat comfort, the entertainment system, passenger services and more for the third year in a row!
The APEX Association checks the flight experience among 600 airlines world-wide and this year, we are honored to be among the 40 airlines that received the five-star rating.
Thank you for choosing us and it was a privilege to give you the feeling of being at home away from home.