Hoed Research

Hoed Research strives to help organisations improve and optimise customer and brand experiences through timely and actionable performance measurements. We have been working with leading Australian, New Zealand and global organisations for over 25 years, delivering research programs designed to measure, understand, improve and optimise customer and brand experiences. We have developed expertise in

market research measurement and have an intimate understanding of the operations needs of marketing, product, brand and sales managers. Hoed Research is a premier Mystery Shopping company, working with some of Australia and New Zealand's leading businesses to help them measure and improve their customer and brand experiences. Feedback provided through our mystery shops, retail audits and real-time customer interviews is integral to identify key aspects of the customer experience and improve the service offered to customers. Mystery shopping assignments range from simple enquiries to full customer experiences. We offer a wide range of shops across a huge variety of industries – banking, automotive, retail, dining, entertainment and more. In addition to in-store assignments, we also offer email and telephone assignments which can be completed from home. Assignments are entered through surveys on our Shopper Portal website. Registration is simple and free. If you’re ready to join us, please click the ‘Sign Up’ button on our page to get started!