We have the pleasure to introduce ourselves as being IDS is the representative of Océ technologies, Ricoh Office Equipment and Konica Minolta that is provides (Photocopiers, Faxes, and Scanners & Printers). We at IDS do not believe in moving boxes (machines) from our warehouse to the customer’s premises without properly investigating customer’s real need. We check the existing situation of the doc
ument handling (copying, printing and scanning) at the customer’s site and based on which we come up with a tailored solution to best fit the specific need of our customer at present and in the future with reasonable packages that will not be of a financial burden on our customers. Our tailored solutions include software constancy, networking and our various Canon-Océ Group & Ricoh products that meet customers’ requirements both in performance and cost effectiveness. Our tailored solutions include software constancy, networking and our various Konica Minolta products that meet customers’ requirements both in performance and cost effectiveness. Further more, our well trained Technical Service Staff, ensure that all customer related problems are solved promptly and that customer satisfaction is maintained at all times. To ensure customer satisfaction, we offer your establishment the following after sales support:
Response time for all service call within 3 hours.
Regular maintenance visits once per month.
Extend service hours from 8:00 am to 4:15 pm.
In case of need of our services during public holidays or having extra load on the machine, a service engineer will be available on call for any sudden breakdown.
IDS undertake to change the whole machine by an equivalent if the break down problem is not solved within 48 hours without charging the customer for extra fees. Should you need any further clarifications, please do not hesitate to contact us. Sincerely yours,
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Integrated Document Solutions
