Travelanco

Ever Thought of going and travel abroad

then come travel with me and you see the unexpected

Terms and Conditions (TC):
The agreement between the client and Travelanco. Dear clients, we welcome you to our terms and conditions page. Please read the page carefully as it regulates the relationship between you and Travelanco . We apply the conditions outlined below when you book your accommodation o

r flight tickets or use any other service that is available from Travelanco
Website Terms and Conditions
You must be at least 18 years of age and possess the legal authority to create a binding legal obligation. You must have full legal responsibility to enter this agreement and use this website according to the terms and conditions outlined in the list below. You also agree that you bear the full responsibility legally and financially when you use the website (Except when your account is used by other parties including minors in your household). You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account. You also undertake to ensure validity, accuracy and the completion of all information and data provided by you or your family members when using this site. As a condition of your use of Travelanco you warrant that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You agree to abide by all applicable local laws and regulations. You are solely responsible for all acts or omissions that occur under your account or password. You cannot modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software or services obtained from or through Travelanco . You understand that any trademarks, logos and designs, are the sole property of the company and cannot be used without prior written consent. If you use this site in any way not supported by us, we will consider this a criminal offence and will claim compensation for damages. Supplier’s terms and conditions
When you buy any service from Travelanco, additional terms and conditions are added to the list of previous terms and conditions when your booking is confirmed and you’re hereby automatically entered in an agreement with the service that you chose. For example, all the services and cancellation policies that you agree to when you book, you are obligated to adhere to these rules and policies which are dictated by the chosen supplier. It should be known as well that in some cases where bookings may be rejected by the supplier, it’s possible to replace the service with a different service of the same nature, provided that the difference in price, if any, is paid, or the amount is refunded if the service is refused. Booking terms and conditions
You must make sure that all the names of the passengers in the reservation are correct, and that each name is written in the designated field. In case the name was spelled incorrectly or differently than how it’s written in the passport, we will cancel the flight and rebook again, taking into consideration price increase and fee changes if amendments were requested. When you complete the payment process, a voucher will be issued with your Travelanco booking reference number. The booking will then be considered valid and confirmed. Technical issues may sometimes occur resulting in the failed delivery of the voucher while deducting the booking amount. If this occurs, the user must call the call center before he tries to make another booking. Travelanco will not be responsible for the duplication of the booking and the client bears all financial losses. If the reservation is cancelled, our cancellation policy is applied. The company may also add service fees on the bookings that are made through the call center. Travelanco reserves the right to cancel any booking if an incorrect price was displayed since prices are updated regularly. The company also reserves the right to cancel any duplicated unpaid booking except those which the client has been notified of. All cancellation requests will incur service fees from Travelanco in addition to the supplier penalty. Travel Documents
Travelanco recommends that all clients should ensure that all accompanying passenger have valid passports and have obtained the required visas, vaccinations and insurance documents for their destination. The client should also note that some countries require filling a transit visa form or paying fees to cross to the destination country. Travelanco isn’t responsible for obtaining the visa for the client and the responsibility falls solely on the client. Usually obtaining a visa takes some time and therefore the client should apply for any visas before the traveling date with a sufficient period of time. Travelanco recommends that all clients should confirm with the destination country’s embassy or consulate that they have valid passports and obtained the required visa for their destination. The company will not be held responsible if your or any of the accompanying passengers do not have a valid visa or passport or do not get the required vaccinations or insurance. Important notice
As required by government regulations, the passport must be duly signed by passport holder. We, cannot undertake any examination of passengers' identities or travel documents when they book their tickets. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. You are required to comply with all customs, immigration, visa and health certification. Travelers Details
If the booking details weren’t correct, Travelanco has the right to check the information and cancel the booking. The company also reserves the right to take legal action to protect its rights and in this case, additional fees may befall the client to compensate for the financial losses which include legal fees, direct and indirect damages which are caused by booking cancellation or bank account freezing. Special prices and promotions
Price quotations and changes in prices: Travelanco price quotes and fixed rates depend on the suppliers. If the prices or rates differed from the advertised rates, Travelanco notifies the clients of any modifications and the client can either accept the new price or cancel the booking without any additional fees. Any promotions published do not apply to bookings that have already been made. Travelanco reserves the right to modify prices for the required service due to exchange rates and taxations or any other reason without prior notification to customers. Travelanco is in no way responsible for any mistakes which may occur due to exchange rates or tax changes or increased demand from the supplier. Last minute bookings
International flight bookings booked within 4 hours of flight departure time fall under the last-minute bookings category. Domestic flight bookings booked within 3 hours of flight departure time falls under last minute category bookings. Customers booking last minute are solely responsible for boarding and completing the check-in process with the Airlines at the airport. Flight boarding for customers confirming last minute booking are completely based on airline discretion. Travelanco holds no responsibility in case airlines deny boarding to a customer, or if the customer misses the flight to re-protect, change or refund such bookings and must be adhered as per airline Fare Rules Policy for the ticket purchased. Group Bookings
To reserve 9 or more hotel rooms, or 10 or more airline tickets please contact our Operation Team on (+2)01006479469 / (+2)01060363064 / (+2) 01124145169 / (+2) 01553732117. Currency Exchange
If the currency exchanger was available in the website, the following terms and conditions apply on price quotations in the various publicly available resources. The prices displayed are estimates and actual value may differ. Hotel Details
The information displayed on Travelanco is considered a description of the accommodation locations, facilities and services provided by the hotel’s supplier. The hotel category information, such as (stars and services provided by the hotel) is provided by the suppliers and hotels, whereas some hotels are rated according to customers’ reviews. Kindly note that the suppliers describe accommodation, facilities and services provided using differing terminology, (such as using deluxe room and double room to describe rooms with two separate beds) The extra bed provided in triple rooms is usually foldable. If you were not sure of the description provided on Travelanco, please contact Travelanco travel consultants who will answer your questions to the best of their ability. Sometimes, some of the facilities mentioned in the description will be withdrawn due to different reasons such as the weather, maintenance or absence of demand. If the suppliers advised Travelanco to make major edits on the description, we will notify the client as soon as possible. Some activities and facilities such as water sports may be unavailable during certain periods of the year and some facilities may require paying an additional fee, such as: TV, safety boxes, umbrellas. tennis courts, billiard tables and air conditioning. Some destinations are crowded during high seasons, and the client should be prepared for the possibility of noise. Please take this into consideration when you plan your trip. The duration of time from the place of accommodation to the airport mentioned on Travelanco is approximate and may vary according to circumstances. Early check-out: Some hotels may not agree to refund the remainder of the amount for the unused nights due to high seasons or high demand. This policy also applies to no-shows, the hotel then decides the imposed fees and whether to deduct a partial amount or the whole amount. Changing occupants’ names: some hotels do not accept changing occupants’ names while others do before 48 days prior the date of entry (and it depends entirely on the policy of the hotel in acceptance and rejection). Travelanco is not authorized to violate the hotel policy . Amendment policy: A supplier may request the payment of additional fees for amending the booking, the amount of which will differ according to the services. If the client requests to change the room (from single to double) or to change the check-in time and date or anything else, customer service should be contacted. Travelanco also recommends that when the client extends his stay, a new bill should be issued. Cancellation policy: Cancellation policy is subject to the rules and restrictions applied by the supplier and it has separate fees imposed by the supplier. The client should cancel his booking from the website by logging in to his account and requesting to cancel the booking, or by calling the call center. Room upgrade: The clients can upgrade the rooms they selected with Travelanco and pay the difference in price before a certain period of time determined by the supplier. The ability to upgrade is subject to availability and the company does not guarantee that the upgrade will happen upon arriving in the hotel. In this case, payment should be made to the hotel directly. The client does not have the right to claim a refund for non-refundable bookings unless in dire circumstances. The refund is subject to the supplier’s approval. We would like to notify you that in case the website rejects the amendment or the cancellation, you should call the customer service on (+2)01006479469 / (+2)01060363064 / (+2) 01124145169 / (+2) 01553732117 to complete the procedure. General policies for Hotels
Each hotel is responsible for putting in place policies regarding children, check in and check-out, smoking and additional taxes and other particulars, and it is the customer’s responsibility to check these in advance of booking. Changing hotels
The supplier may have to cancel your reservation due to hotel overbooking, technical issues with the system, or in the occurrence of any force majeure event . In these cases, Travelanco will do everything it can to provide accommodation in a hotel in the same class and location. Airlines policy
Airlines carries passengers, carriage, and cargo internationally according to the internationals rules and regulations which were put in place by the regulating bodies. Cancellation and amending fees depend entirely on the carrier. Some airlines may impose class fees (economy, business and first class) each class differs in its cancellation policy and the fees resulting from the cancellation. Passengers on international flights from any country must be present at the airport three hours before the departure of the flight otherwise, the company is not responsible for any fees resulting therefrom. Passengers on domestic flights should be present in the airport prior to the departure of the plane by at least one hour and a half unless otherwise specified. In case the client is unable to be present at the airport in the specified time, he must contact Travelanco customer service to confirm the status of the flight and the consequences of not showing up on time. n case of baggage loss, the client should communicate with airport management or the airline directly since Travelanco is not responsible for baggage loss. If you select your seat through Travelanco , the company will not be responsible for any modifications made by the airline. Policies regarding the provision of accommodation for transit flights which last more than 6 hours differs from one airline to the other, and specific terms and conditions will be outlined in the airline’s policy. We would like to notify you that prices and services vary according to the flight class (first, business, economy) you can choose the preferred class from Travelanco . In case there was a conflict between the carrier’s conditions and Travelanco conditions, the carrier’s policy applies. Amendment and cancellation policies are subject to the terms and conditions of the carrier including partial and full refund. Name change: You cannot change or edit a name after the booking is confirmed, if you would like to amend a name after the booking is confirmed, you will have to make a new booking and pay the difference in price. Partial use of the ticket: If the client uses one part of a two-way ticket and asked to refund the unused ticket, the refund will be subject to the terms and conditions of the carrier. If the tickets were misused, the client does not have the right to claim a refund. Changing Airlines
Modifying flight timetables depends entirely on the terms and conditions outlined by the airline where cancellation of the trip or modifying the trip’s date is concerned. You will be notified in one of the methods of communications outlined in your booking, you’ll also be provided with alternative solutions or the ability to refund your money in case the airline permits this. If the client fails to see Travelanco notification, Travelanco will not be held responsible and the client will not have the right to claim any reimbursements. Special conditions for the suppliers’ policy
Some suppliers might impose special rules in their policies, we strongly advise that the client reads these rules before booking. Seat upgrade
The clients can upgrade their seats through Travelanco and pay the difference in price before the time of departure according to the airline rules. In case Travelanco wasn’t able to issue the upgrade, the payment is made directly to the airline office in the airport. Payment Methods
If the booking was made through the website, the client can pay by Visa, MasterCard, Bank Transfer, ValU, Aman & Masary. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies). Multiple transactions may result in multiple postings to the cardholder’s monthly statement. The Book now and pay later feature is available to selected hotels only through Travelanco and the feature is displayed next to the online payment option. For book now pay later bookings, if the customer does not pay the amount in the specified time, the booking will be cancelled automatically without additional fees. We would like to note that booking and payment is made through our website Travelanco
The hotel has the right to cancel any booking under any circumstance if the payment is incomplete. Refund Policy
When the client asks to refund his money, the company refunds the money after reviewing the supplier’s terms. Note that the method of refund will be the same as the method of payment. If the payment was made by credit card, the refund will be made in 48 business hours and the money goes through the bank in 7 days. Kindly note that the bank may delay the refund. If the payment was made by customer service, it takes 48 hours from our business days. If the refund is not received after the above period, please contact customer service or send a refund request to the company's email [email protected]. Complaints
Travelanco always seeks customer satisfaction and if our clients have any complaint, Travelanco will spare no effort to solve it. The client must first submit his complaint to [email protected], and Travelanco will contact the client at once. The complaint must be submitted by the person who was wronged personally or an authorized agent, providing that the complaint should be attached with the booking reference number and supported by evidence and proof and all other data concerning the complaint., otherwise, the complaint will be disregarded. Travelanco has the right to refuse handling a complaint if it wasn’t supported by proof, and to claim financial reimbursement. Privacy Policy
The laws of Egypt govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Egyptian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Travelanco to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. Travelanco has the right to record calls randomly to monitor and improve the performance of customer service. Travelanco may use your contact details to deliver special offers and promotions to you, and if you wished not to receive those messages, you can send an email to [email protected]
Travelanco will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Data Protection
When reserving from or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
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Third Party Disclosures
Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or whenever else necessary. Your Responsibility
Travelanco wishes happy trips to all our clients, but kindly note that, first and foremost, you will be responsible for your actions and the consequences that might result from them. If the company decides that your behavior could affect its employees, agents or suppliers, your booking might be cancelled and you will be asked to leave your accommodation on your own expense. Our responsibility towards you
Travelanco is acting as an intermediary or a "booking agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services and thus, the client does not have the right to claim financial reimbursement. In the case that Travelanco ’s contract ends or the company ceases its activities, all the bookings made after will be refunded. Modifying the terms and conditions
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Users will be notified of any privacy policy changes; however, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted, and will be applied retroactively on the bookings already made. Continued use of the site means that you agree to these modifications. Offers (coupons, discount credit cards) and much more
The terms & conditions for Travelanco ’s offers are subject to booking terms & conditions excluding those relevant to refunds, however in all cases, offer amounts will not be refundable. Each offer is subject to the provisions of each advertisement. In case the offer terms are unknown, contact us before booking. The offer value cannot be compensated in case of payment. Travelanco has the right to stop or suspend offers without prior notice. Coupons can only be used once and are not valid for multiple bookings.
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Travelanco awards terms and conditions
Any vouchers provided by Travelanco cannot be exchanged for money and cannot be modified. The terms and conditions of each voucher apply regardless of whether it was printed or sent by email. Refund and cancelation policy :

If you have any questions about our Refund Policy, you can contact us at [email protected] and include 'Refund Policy' in the subject line.

1. Refund Policy Overview

1.1 This Refund explains how we may process your information. This Refund may be amended or updated from time to time, so please check it regularly for updates.

1.2 Travelanco (hereinafter referred to as "Travelanco", "us", "our" or "we"), provides travel related services and leisure activities ("Services") through its website www.Travelanco.com ("Website") and Mobile Application (hereinafter collectively referred to as "Booking Platform").

1.3 This Privacy Policy applies to all information collected about you by Travelanco, regardless of how it is collected or stored, and describes, among other things, the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.

1.4 Except as otherwise noted in this Privacy Policy, Travelanco is a data controller under the EU General Data Protection Regulation ("GDPR"), which means that we decide how and why the information you provide to us is processed. Contact details are provided in Section 17 below. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of your information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.

2. What Categories of Information We May Process

2.1 On your accessing of the Booking Platform, we may process the following categories of information about you, such as:

– Personal details: your username or login details; e-mail id; contact number(s);

– Booking information: which includes information about your travel, PNR details, bookings, co-passengers, travel preferences etc.

– Demographic information: gender; age/date of birth; nationality;

– Location information: location data that describes the precise geographic location of your device ("Precise Location Data").

– Purchase and payment details: records of travel services purchases and prices; invoice records; payment records; payment method; cardholder or account-holder name; payment amount; and payment date. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

– Other information that may be requested or gathered while you visit, access or use the Booking Platform.

– We may also Process information about you from your use of our Services (e.g., the type of device you are using, I.P address, the internet service provider, etc)

2.2 We also collect other kinds of information from you or other sources, which we refer to as "Other Information" in this Policy, which may include but is not limited to:

– Information about your use of the Services, such as usage data and statistical information, which may be aggregated.

– Browsing history on the Booking Platform;

– Non-precise information about the approximate physical location (for example, at the city) of a user’s computer or device derived from the IP address of such computer or device ("GeoIP Data").

– Device identification ("ID"), which is a distinctive number associated with a smartphone or similar handheld device, but is different than a hardware serial number.

– Internet Protocol ("IP") address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet.

– Internet connection means, such as internet service provider ("ISP"), mobile operator, WiFi connection, service set identifier ("SSID"), International Mobile Subscriber Identity ("IMSI") and International Mobile Equipment Identity ("IMEI").

– Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including information collected using such methods and technologies about (i) your visits to the Booking Platform and engagement with, the Services, content and ads on third party websites, applications, platforms and other media channels ("Channels"), and (ii) your interaction with emails including the content and ads therein (collectively, "Online Data").

– Device type, settings and software used.

– Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system,

– Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies.

– Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third party website.

– Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.

– Mobile analytics to understand the functionality of our mobile applications and software on your phone. Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as "User Information". "Personal Information" means information that is about any individual, or from which any individual is directly or indirectly identifiable. "Process", "Processing" or "Processed" means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

3. Sensitive Personal Information

3.1 We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.

3.2 We do not collect or otherwise Process Personal Information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under GDPR (collectively, "Sensitive Personal Information") in the ordinary course of our business.

3.3 Children: The Travel Services are not intended for the use by Children below the age of 18 years. For availing the services on Booking Platform by the children below 18 years, parental consent will be necessary.

4. How We Collect or Create Information

4.1 We may collect or obtain User Information about you: directly from you (e.g, when you visit our Booking Platform); in course of our relationship with you (e.ge, if you utilize travel services); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. We may also receive User Information about you from third parties (e.g., our travel affiliate partners.) We may also create User Information about you, such as records of your interactions with us. Travelanco is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who many provide information about you to Travelanco.

4.2 Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your travel history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.

5. Purposes for Which We May Process Your Information

We may process User Information for following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your travel interest; observing user engagement and booking travel activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services

6. Direct Marketing

We may process your User Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, travel offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

7. Cookies, Similar Technologies and Online Behavioral Advertising

7.1 We may Process your User Information by placing or reading Cookies or similar technologies on the Services and Channels. For more information, please see our Cookie Policy. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to Other Information about you, including your User Information for the purpose of learning more about your travel preferences. We and our partners also use these technologies to administer the Services; collect and store information such as user settings, anonymous browser identifiers; track user’s location; gather demographic information about our user base; visitor behavior etc. We use this information to get a more accurate picture of customer travel interest.

7.2 You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services. Please see our Cookie Policy for more information, including a more in-depth explanation of what cookies are, the different types of cookies used on the Services, and how to change or delete them.

7.3 Online Data that we collect through cookies, is aggregated with the Other Information and data we collect as described in this Privacy Policy and/or similar data collected by partners to create groups of users and certain general-interest categories or segments that we have inferred based on (a) demographic or interest data and GeoIP Data, (b) the pages you view and links you click when viewing an email or using the Services and those of our partners, and/or © the search terms you enter when using certain search services. We use this information to get a more accurate picture of audience interests in order to provide travel updates we believe are more relevant to your interests. We store page views, clicks and search terms used for ad personalization targeting separately from your Personal Information.

8. What is the Lawful Basis for Processing Personal Information

8.1 We may process your User Information where: you have given your consent (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way) ; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.

9. What Information We Disclose to Third Parties

9.1 We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing services to you), in accordance with applicable law. In addition, we may disclose your User Information to:

– Any relevant third Party Service Providers such as an Airline, Hotel, Activity Service Provider/s who provide the end services;

– legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;

– outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;

– third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world, subject to the requirements noted below in this Section 9;

– any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;

– any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the ex*****on of criminal penalties, including safeguarding against and the prevention of threats to public security;

– any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation);

– to third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, marketing and advertising companies and agencies, content publishers and retailers).

9.2 When you use a co-branded service (a service operated with a partner of Travelanco), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services;

9.3 Travelanco may use third party advertising service companies for online behavioral advertising ("OBA") or otherwise, and perform related services when you use our Services. Often, these third party advertising companies employ cookies and other technologies to measure the effectiveness of website, app and to understand the booking behavior of the User. We also engage third party providers to assist with the segmentation of this data.

9.4 We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.

9.5 We may share your User Information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from Travelanco with information about you from other sites or services; and (iii) place or recognise a unique cookie on your browser.

10. If you are a European resident with a privacy related complaint, concern or question about Travelanco’s privacy practices, please contact us by writing to [email protected] (must include "Privacy Policy" in the subject line) and we will respond within a reasonable time after receiving your request.

11. Data Security

11.1 We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is send securely.

11.2 In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

11.3 Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.

12. Data Accuracy

We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified.

13. Data Minimisation

We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services.

14. Data Retention

14.1 We take every reasonable steps to ensure that your User Information is only retained as long as they are needed. Online Data related to online behavioural advertising ("OBA") is kept by Travelanco for not more than 365 days after which it will expire, subject to certain conditions. However, the 365 days period may commence again if the same user subsequently visits or interacts with an ad, email, the Services or a Channel.

14.2 The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.

15. What Can I Do to Control My Information? You can directly take steps to unsubscribe to the newsletters that you receive from us. Please allow fifteen to thirty business days for change to take effect. On some services, pertaining to transactional communication, you may continue to receive emails as a part of the travel booking Service availed on the Booking Platform. If you are an EU resident, you may have certain rights including: the right not to provide your Personal Information to us; the right to access your Personal Information; the right to request erasure, or restricting of Processing of your Personal Information; the right to have your Personal Information transferred to another controller; the right to withdraw your consent; and the right to lodge complaints with supervisory authorities. We may require proof of or need to verify your identity before we can give effect to these rights.

16. Terms of Use

16.1 Travelanco’s Terms of Use governs the use of Booking Policy and the Services provided by Travelanco. For more information concerning your use of all services, please visit the Terms of Use. The Terms of Use is incorporated by reference into this Privacy Policy.

16.2 We recommend that you review our Terms of Use regularly, in order to review any changes we might make from time to time.

17. Contact Details

If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact:

Travelanco.com
3 Ismail Wahba B36 – Distrcit 9 – Nasr City

Cairo
Egypt

T: (+2)01006479469 / (+2) 01060363064 / (+2)01124145169 / (+2) 01552730020

Email: [email protected]

If you are an EU resident, you may contact our Data Protection Officer at [email protected]

18. How this Privacy Policy May Change

We may change this Privacy Policy from time to time, and all changes will be effective at the time we post them. If we believe there is a significant change to this Privacy Policy or our data collection and use practices, we will indicate on our Booking Platform that our Privacy Policy has changed prior to the change becoming effective. The then-posted version of the Privacy Policy supersedes all prior versions. Your continued access to or use of any of the Services shall be deemed your acceptance of the Privacy Policy.