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Hospitality Assured

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Hospitality Assured

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.

Every business has the responsibility of meeting customer expectations in relation to the products and services they offer and how they are delivered. The Hospitality Assured Standard anticipates that its users will regularly evaluate their business activities and appraise their performance in a challenging and constructive fashion, thereby improving their customers’ service experience. It is the

only Standard within the Hospitality Industry that focuses on the customer experience and continuous improvement. The Standard is compiled in a fashion that allows it to act as guide for service excellence wherever customer facing services are delivered. It is not prescriptive and the 9 steps can be applied to a range of service environments. Organisations achieving Hospitality Assured are demonstrating that they are embodying outstanding performance and that in offering a service they make every effort to meet and exceed customer expectations. Such organisations show a willingness to constantly improve the service offer and where there has been a mismatch of expectations they have the capacity and desire to resolve service issues. The Standard is about working towards excellence in every aspect of service and business delivery.

12/09/2024

to June this year when the Hospitality Assured Awards, in partnership with the winners were announced!

https://hospitalityassured.com/news/hospitality-assured-awards-2024-winners-announced

10/09/2024

Did you know, Hospitality Assured have over 20 years of experience working with educational establishments? 🎓

We help balance the needs of the diverse stakeholder groups in the educational sector through quality outcomes, such as University College Birmingham who have been holders of the Hospitality Assured standard for 20 years.

Their Hospitality and Culinary degrees are accredited by Institute of Hospitality.

To find out more about our work within the education sector, follow the link below
https://hospitalityassured.com/our-areas/education

04/09/2024

Hospitality Assured's Max Lawrence FIH will be attending the Institute of Hospitality's next Above & Beyond on 23rd September at the magnificent Bath Spa!

The IoH Above & Beyond events are a great way to meet and network with other hospitality professionals, and brush up on your CPD by listening to a panel of industry experts. Above & Beyond Bath will be all about how we can all be more carbon neutral... a subject very close to Hospitality Assured's heart!

Follow the link below to book
https://www.instituteofhospitality.org/event/above-beyond-bath-spa-hotel/

03/09/2024

Start your journey to with Hospitality Assured!

We are the quality standard for customer-facing businesses, created by the Institute of Hospitality over 25 years ago.

Contact us to find out more
https://bit.ly/3rRIGUC

02/09/2024

Did you know that Hospitality Assured have a YouTube channel?
Take a look at some of our video content such as How to Excel in Hospitality, interviews with some of our clients, and Route to Customer Service Excellence - Hospitality Assured Explainer!
Don't forget to like and subscribe!
https://www.youtube.com/

29/08/2024

These days, a work/life balance for you and your team is more important than ever.

Employees are looking for a more structured, dependable, trustworthy work environment.

The nine steps of HA's assessment consider all your teams' needs as part of the planning process to help ensure business improvements, uniformity and employee wellbeing.

Find out more at the link and contact us for a no-obligation, confidential discussion.
https://hospitalityassured.com/how-we-assess

Hospitality Assured, is the standard for Service and Business Excellence and is owned by the Institute of Hospitality and run under licence by Hospitality Limited.

28/08/2024

When you work with us, you join the elite of the industry through the Hospitality Assured community, collaborate with the best in the business... our clients lead rather than follow.

Take a look at our How to Excel in Hospitality video below to hear from some of our clients, all of them industry leaders. In this clip, they share their techniques for staying at the forefront of their sectors

Why not subscribe to our YouTube channel whilst you're at it, for more videos on
https://www.youtube.com/watch?v=PLZe7A87evU

27/08/2024

Institute of Hospitality created Hospitality Assured UK as the quality standard for customer-facing businesses over 25 years ago.

Since then we have worked across the hospitality and tourism, health care, education and facilities management industries, helping organisations of all sizes, reach their full potential by delivering service excellence through:
• introducing world-class processes
• improving customer service standards
• enhancing employee engagement

To find out more and for a free consultation contact us at https://hospitalityassured.com/contact

23/08/2024

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured?
It signifies business excellence and denotes an outstanding level of customer service.
Find out more about the companies who've achieved this by following the link below.
And if you're interested in finding out how your organisation can reach this level of excellence, get in touch.
https://hospitalityassured.com/news/world-class-hospitality-achievements

21/08/2024

Reaching our prestigious accreditation standard for excellence can seem daunting. Our team of professionals at Hospitality Assured is like no other! We have years of experience, and pride ourselves on becoming a seamless extension of your team.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence️ https://hospitalityassured.com/contact

20/08/2024

There are 9 steps to achieve Hospitality Assured’s Accreditation. Step 5 is Keep up the Good Work.

Once the report and your scoring is received, each sub-step is backed up by a ‘strength’ and ‘areas for consideration’ that could be utilised within your business as an invaluable tool to help you on your journey to continuous improvement and excellence. Use the findings, the scores and the benchmarking opportunities to maximise the impact of the Hospitality Assured process within your organisation.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence https://hospitalityassured.com/contact

19/08/2024

Did you know Hospitality Assured works with colleagues in the Caribbean?
We help them drive their industry quality ‘Service Excellence Certification’ into a highly competitive global visitor market.

Find out more about HA Caribbean at the link https://www.hospitalityassuredcaribbean.com/

16/08/2024

When you take the journey towards ‘excellence accreditation’ with Hospitality Assured, the importance of colleague engagement becomes clear. Because happy teams, deliver a happy service which delivers straight to your organisation’s bottom line. Inspiring your teams and colleagues should be an everyday occurrence.

If you want to start your journey to excellence contact us and let’s get your journey started. https://hospitalityassured.com/how-we-assess

15/08/2024

Did you know, our Quality Accreditation mark is the standard for organisation across the Hospitality and tourism, Facilities management, Healthcare and Education sectors?

We work extensively with organisations across these four sectors to help them achieve service excellence and our prestigious Accreditation. Every organisation is unique, so our approach is tailored, from start to finish.

By understanding your organisation, we can capture the power of your teams, improve your business processes and provide personal support throughout the journey.

Helping your organisation to grow by enhancing the customer and team experience, is what we’ve excelled at for over 25 years.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence... https://hospitalityassured.com/contact

14/08/2024

When your organisation is trying to achieve excellence, it is essential to benchmark against national and international competitors in your sector.

At Hospitality Assured, when you start the quality accreditation process with us, benchmarking is just another essential part of what we do.

Hospitality Assured, is the standard for Service and Business Excellence and is owned by the Institute of Hospitality and run under licence by Hospitality Limited.

https://hospitalityassured.com

09/08/2024

Never underestimate what a team of motivated people can achieve.

Our accreditation for Service Excellence helps deliver tangible benefits to your organisation’s bottom line, your customers and your employees!

With improved processes and operational efficiency, powerful and objective external assessment, creating a sustainable service culture, enhancing colleague retention, benchmarking your organisation, demonstrating a marque of customer service excellence, providing unbiased expert feedback and ongoing service visits to keep you on track. It's a must for any customer-facing organisation.

Take a look at the full benefits of HA accreditation at https://bit.ly/4cLGaCd

08/08/2024

Did you know there are 9 steps to achieve Hospitality Assured’s Accreditation?

1️⃣ Step 1 is Learn more about Hospitality Assured.

The assessment process will be undertaken by trained Assessors who have industry wide experience and understanding of quality assessment and the knowledge of the Hospitality Assured product.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence. https://hospitalityassured.com/contact

07/08/2024

These days, a work/life balance for you and your team is more important than ever.

Employees are looking for a more structured, dependable, trustworthy and flexible, work environment.

The nine steps of HA's assessment consider all your teams' needs as part of the planning process to help ensure business improvements, uniformity and employee wellbeing.

https://bit.ly/43RstO3

06/08/2024

Have you read The importance of feedback in hospitality on our website yet?

In the dynamic world of the hospitality industry where guest experience can make or break an interaction, feedback emerges as a powerful compass guiding the industry towards excellence.

Read our guide to the importance of feedback in hospitality environments by following the link below
https://bit.ly/3YxfWPo

05/08/2024

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day.

Contact us for a free, confidential chat to find out more about Hospitality Assured.
https://bit.ly/3PoQhTO
Or why not follow us on our YouTube channel to hear what our customers across the world have to say about us.

01/08/2024

There are 9 steps to achieve Hospitality Assured’s Accreditation. Step 3 is all about Strategy and Leadership.

Creating a business plan that provides clarity and direction, ensuring a balanced framework of indicators, objectives, and measured targets and having a quality management system that plans for those small and major emergencies.

Maximising rewards by placing the customer at the heart of an organisation has been Hospitality Assured’s mission for over 25 years.

Hospitality Assured, is the standard for Service and Business Excellence and is owned by the Institute of Hospitality and run under licence by Hospitality Limited.

https://bit.ly/3rRIGUC

26/07/2024

Hospitality Assured's Max Lawrence FIH recently surprised Tori-Lee who is part of the front of house team at Platters Seafood Restaurant with an IoH Hearts in Hospitality!

Tori was awarded her Hearts for going above and beyond and caring about patrons' wellbeing.

Max, who knows quite a bit about himself commented "What an immense honour it was to present Tori with her Hearts in Hospitality Award".

Hearts in Hospitality is an IoH initiative which aims to recognise and reward people who are the everyday ‘unsung heroes’ of the hospitality industry.

Find out more https://www.instituteofhospitality.org/hearts-in-hospitality-landing-page

25/07/2024

Did you know Hospitality Assured works with colleagues in the Caribbean? Helping them drive their industry quality ‘Service Excellence Certification’ into a highly competitive global visitor market.

Find out more about HA Caribbean at the link https://www.hospitalityassuredcaribbean.com/

Hospitality Assured is the standard for Service and Business Excellence and is owned by Institute of Hospitality and run under licence by Hospitality Limited.

23/07/2024

Hospitality Assured's Max Lawrence FIH spent a great couple of days with the team at Sodexo Diageo in London who have been through their first assessment.
How will they do?
Watch this space where we'll be sharing their progress!

For more information on how we can help your organisation achieve follow the link below
https://hospitalityassured.com/

22/07/2024

During the Hospitality Assured process, we guide your business through a transformational culture change that is endorsed and adopted by the whole team, resulting in continual improvement together with product and service excellence.

To arrange a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence follow the link below.
https://hospitalityassured.com/

19/07/2024

Hospitality Assured's Trisha Bennett FIH visited TEWV NHS Foundation Trust Hotel Services
to carry out an interim review recently...

She received a very warm welcome and enjoyed a well organised visit.

Pictured is Michelle Aldus, head of cleaning. The whole team do an amazing job in a challenging environment and go above and beyond for all the residents and patients. The cleanliness amazing!

Well done TEWV Hotel Services team.

TEWV are a Hospitality Assured World Class accreditation for NHS Hotel Services.
To find out more about the work we do with the healthcare sector, follow the link below
https://hospitalityassured.com/our-areas/healthcare

18/07/2024

to last month when the Hospitality Assured Awards, in partnership with the winners were announced!

https://hospitalityassured.com/news/hospitality-assured-awards-2024-winners-announced

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http://hospitalityassured.com/

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Videos

A&B Bath meet the panel Square

Hospitality Assured's Max Lawrence FIH will be attending the Institute of Hospitality's next Above & Beyond on 23rd September at the magnificent Bath Spa! The IoH Above & Beyond events are a great way to meet and network with other hospitality professionals, and brush up on your CPD by listening to a panel of industry experts. Above & Beyond Bath will be all about how we can all be more carbon neutral... a subject very close to Hospitality Assured's heart! Follow the link below to book https://www.instituteofhospitality.org/event/above-beyond-bath-spa-hotel/ #Networking #CPD #CarbonNeutral #hospitality

HA youtube

Did you know that Hospitality Assured have a YouTube channel? Take a look at some of our video content such as How to Excel in Hospitality, interviews with some of our clients, and Route to Customer Service Excellence - Hospitality Assured Explainer! Don't forget to like and subscribe! https://www.youtube.com/@hospitalityassured #HospitalityAssured #ServiceExcellence

HA Annual dinner & awards square SOLD OUT

Tickets to the Hospitality Assured Awards, in partnership with Institute of Hospitality, are now SOLD OUT! Apologies to any of you who were hoping to still purchase a ticket. There are occasionally return tickets available... follow the link below to add yourself to the waiting list. https://hospitalityassured.com/news/hospitality-assured-awards-2024 #HospitalityAwards

HA Annual dinner & awards square

The Hospitality Assured Awards 2024 takes place at the Honourable Artillery Company, London, in the elegant Prince Consort Rooms on June 17th, 2024, in partnership with Institute of Hospitality. The Hospitality Assured and Institute of Hospitality awards will take place throughout the evening, whilst guests enjoy a sumptuous 3 course dinner with accompanying wines. Tickets are selling fast for THE hospitality event of the year. Follow the link below to book your ticket! https://www.instituteofhospitality.org/event/ioh-annual-dinner-awards-2024/ #Awards #HospitalityAwards #HospitalityAssuredAwards

HA-Awards-Project-of-the-Year

Our Project of the Year Award 2024 will go to a company who show a structured and systematic approach, showcasing effective teamwork, outstanding results, evaluation, and lessons learned! But who will it go to? Find out at the Hospitality Assured Awards, in partnership with Institute of Hospitality on 17 June 2024 at the Honourable Artillery Company. https://hospitalityassured.com/news/hospitality-assured-awards-2024 #HospitalityAssured #HospitalityAwards #ProjectoftheYear #TeamWork #Excellence

HA Annual dinner & awards square

HA-Awards-Assessors-Award

Who receive the Hospitality Assured Assessors Award this year? All will be revealed at the Hospitality Assured Awards, in partnership with the Institute of Hospitality on 17 June at the Honourable Artillery Company. This award recognises a leader that champions quality, drives a single team approach and celebrates diversity in the teamTickets are available by following the link below. https://hospitalityassured.com/news/hospitality-assured-awards-2024 #Awards #HospitalityAssured #DEIB

HA-Awards-HA-Champion

Who will be our Hospitality Assured Champion this year? All will be revealed at the Hospitality Assured Awards, in partnership with Institute of Hospitality on 17 June at the Honourable Artillery Company in London. This award honours an individual who has demonstrated exceptional commitment and contribution to planning, delivering, achieving Hospitality Assured accreditation and continual improvement. Tickets are available by following the link below. https://hospitalityassured.com/news/hospitality-assured-awards-2024

HA-Awards-most-improved-Score

The Hospitality Assured Most Improved Score award recognises the organisation that has made the most significant overall improvement since their previous assessment. Our winner will be revealed at the Hospitality Assured Awards, in partnership with the Institute of Hospitality on 17 June at the Honourable Artillery Company. Tickets are available by following the link below. https://www.instituteofhospitality.org/event/ioh-annual-dinner-awards-2024/ #CommittedtoExcellence #Awards

HA-Awards-Highest-Score

This year's Highest Score Team Development winner will be revealed at the Hospitality Assured Awards, in partnership with the Institute of Hospitality on 17 June at the Honourable Artillery Company. Tickets are available by following the link below. https://www.instituteofhospitality.org/event/ioh-annual-dinner-awards-2024/ #TeamDevelopment #Awards

HA-Awards-Team-of-the-Year

Due to the overwhelming response for the Hospitality Assured Awards, Team of the Year 2024, this year the panel have decided to recognise three organisations which represent difference sectors of our community! Our three winners will be announced at the Hospitality Assured Awards in partnership with Institute of Hospitality on 17 June at the HAC. Tickets are available by following the link below. https://www.instituteofhospitality.org/event/ioh-annual-dinner-awards-2024/

HA Annual dinner & awards square

HA Awards - project

The second of our applications based awards is the Project of the Year Award 2024... this seeks a structured and systematic approach, showcasing effective teamwork, outstanding results, evaluation, and lessons learned. The Hospitality Assured Awards 2024, takes place at the , London, in the elegant Prince Consort Rooms on 17 June 2024. Follow the link below to find out more and apply https://hospitalityassured.com/news/hospitality-assured-awards-2024

HA Awards - team of the year

The Hospitality Assured Awards 2024, takes place at the Honourable Artillery Company, London, on 17 June 2024. We have six awards, two of which are applications based. The first is the Team of the Year Award 2024, where we invite our clients to share their team's story of innovative and structured application of the Hospitality Assured Standard, demonstrating commitment to Excellence, Collaboration, and Making a Difference. Follow the link below to find out more and apply https://bit.ly/4akpKOZ

HA Annual dinner & awards - SQUARE

Some exciting news for a Friday! The Hospitality Assured Awards in partnership with Institute of Hospitality, are back for 2024! Taking place at the Honourable Artillery Company, London, in the elegant Prince Consort Rooms on 17 June 2024, we'll be recognising six prestigious awards... Entries close at 5pm on Monday 20 May. Follow the link below for full awards information and how to enter. https://bit.ly/4akpKOZ #HospitalityAssured #Awards #QualityAssured #ServiceExcellence

The results are in! Our recent LinkedIn poll asked ‘Is Customer Service a thing of the past?’ with 77% saying No it isn't and 23% saying Yes it is. Customer service is an essential part of any customer-facing business and is an essential part of the Hospitality Assured journey to Service Excellence accreditation. Plus we know that achieving five-star customer service standards can be challenging but maintaining them is an ongoing commitment. But with Hospitality Assured’s ongoing customer reviews, we’ve got you covered from the start. If customer service is vital to your business, watch our short video and let's get started. https://www.youtube.com/watch?v=lpGHYWoIJPQ Hospitality Assured, is the standard for Service and Business Excellence and is owned by the Institute of Hospitality and run under licence by Hospitality Limited.

“If you want to achieve Service Excellence, there is only one book to read,” says Hospitality Assured's Max Lawrence. From the co-founder of the Ritz-Carlton Company, this book can help any business on its journey to achieving service excellence. And Hospitality Assured can provide the additional support necessary to help your business over the finish line and achieve the prestigious 'gold' standard. Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence https://hospitalityassured.com/our-areas. Hospitality Assured is the standard for Service and Business Excellence and is owned by Institute of Hospitality and run under licence by Hospitality Limited.

Hospitality Assured - Happy Easter

Wishing everyone a Happy Easter holiday from the Hospitality Assured team. #easter2024 #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence #Serviceinbusiness #Benchmarking #Culturaltransformation #bringingteamstogether #efficiencyplanning #Serviceexcellence #industrystandards #industrysupport #dedicatedtoservice #dedicatedtoexcellence #ServiceExcellenceVideoInterviews #HospitalitySector #Healthcaresector #facilitiesmanagement #EducationSector #Worklifebalance #staffretention #InstituteofHospitality Max Lawrence Institute of Hospitality Royal Holloway, University of London University College Birmingham TLC Care