Ascensos

29/08/2024

⭐Celebrating Collaboration for a Great Customer Experience!⭐

Our superstar Trinidad advisors, Afeyia and Cory, joined CX advocates from across the globe at SharkNinja Headquarters in Boston to lead call listening sessions with their executive leadership team.

In a first-of-its-kind event, leaders from across the SharkNinja business were welcomed to both listen live and, in some cases, actively participate in handling live consumer issues while sitting with experienced frontline advocates!

📞💙Afeyia showcased her exceptional customer service skills to Neil Shah, Chief Commercial Officer, while Cory delighted Anthony Marra, EVP of Global Product Development, with his extensive product knowledge. 👏

This unique 4-day event highlights the power of collaboration as our team works hand-in-hand with SharkNinja to enhance customer experiences and support them in driving their business forward.

We’re proud of our partnership and the value we’re creating together! 🤝

28/08/2024

💙 💙 Join in Motherwell! 🚀

Are you a fashion enthusiast who loves making people happy?

We have an exciting opportunity for Retail Customer Service Advisors in Motherwell!

👗💬 If you enjoy helping others and providing top-class customer service, this is the role for you. Join us and turn your passion for fashion into a fulfilling career, helping customers find their perfect style while delivering an outstanding shopping experience.

🔗 Apply today https://bit.ly/3wDm48Q

26/08/2024

💙 💙 Join in Clydebank!

🚀 Ready to take ownership of the customer experience?

🤷☎️💙We're seeking diligent and articulate individuals with excellent communication skills to join us as Customer Experience Coordinators.

➡️In this role, you'll guide customers through their home improvement journey, partnering with them every step of the way to ensure they receive an industry-leading experience on behalf of our client Wickes.

🔗Find out more https://buff.ly/3lOjP0O

22/08/2024

💙 💙 Join on the Isle of Wight!

🚀 Ready to elevate your career?

🤷☎️💙We're seeking enthusiastic Customer Service Advisors to join our vibrant team in Cowes!

➡️If you thrive in a fast-paced environment, have excellent communication skills, a passion for helping others and want to make a meaningful impact on public health, we want to hear from you!

🔗Apply today https://buff.ly/3lOjP0O

21/08/2024

👏Ascensos Global - 2024 ECCCSA Finalists👏

We are proud to announce that Ascensos is a finalist in five categories at the upcoming 2024 European Contact Centre & Customer Service Awards (ECCCSA)!

🌟Greatest Impact of AI (Outsourcer) with Ann Summers™

🌟Best Customer Service into Europe with John Lewis & Partners

🌟Best Customer Experience Redesign with Wickes

🌟Most Effective Management of Peak Demand with JD Sports

🌟Most Effective Sales Approach with Big Bus Tours

consistently delivers world-class contact centre support to leading retail and consumer brands across the globe.

This incredible recognition by the is a testament to the dedication, hard work, and commitment of our global team in the UK, South Africa and Romania.

A huge congratulations to all our colleagues, and best of luck for the awards evening in November!

Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh app

06/08/2024

🎉Celebrating Excellence at Ascensos!🎉

We are proud to announce that Ascensos is a finalist in the HR Network Awards 2024!

Congratulations to Nicki Reilly Assoc. CIPD for her nomination as 'HR Business Partner of the Year' and to our Recruitment team, led by Ross McLuckie, for being finalists in the 'Attraction and Resourcing Award of the Year' category.

Nicki’s dedication, expertise and passion have made a significant impact on our business. Her commitment to fostering a supportive and innovative HR environment is truly commendable.

To our amazing Recruitment team, your efforts in attracting top talent are truly outstanding. We are grateful for everything you do.

Best of luck on awards night and thank you for making Ascensos a great place to work! 💙

31/07/2024

🌟Cultivating Leaders, One Lunch at a Time🌟

Our management team in Cape Town recently enjoyed a fantastic lunch together – it’s important to clear the schedules and make the time, because this gathering was more than just a meal; it was an opportunity to strengthen our connections, share ideas, and reinforce our collaborative spirit.

Some of the best moments and most innovative ideas come from these informal settings. Sharing a meal helps us break down barriers and build a stronger, more united, and inspired team.

A big thank you to all our team managers who joined and contributed to the lively discussions. Here’s to many more such moments that foster engagement and camaraderie!

23/07/2024

🍦 We all scream for ice cream! 🍦

No need to cone-fess, we didn’t really need an excuse, but Sunday was National Ice Cream Day, so we thought, why not sprinkle a little joy?

With free ice cream scooped across our UK sites in , and on the the lovely weather was the perfect topping to our 99's.

We hope it made everyone's day sweeter! 🍨✨

22/07/2024

🚗💧 Supporting Charity with Passion and Partnership! 💧🚗

Our Wickes Customer Service team delivered a fantastic event on Friday, combining product training from Kärcher with a charity car wash to support our partners Wickes in their £2 million pledge to help The Brain Tumour Charity.

🌟 With the enthusiastic support of Karcher, who provided us with trainers for hands-on power washing demos, our team gained invaluable insights into the latest Karcher products. First-hand knowledge, which will undoubtedly enhance our customer experience, as our team can now provide even better guidance and support.

🎉 The event was not just about learning; it was also about giving back. With a garden shed, Karcher power washers, and laminate flooring up for grabs, there were amazing prizes raffled off to the wider Ascensos team at HQ. Thanks to the generosity and participation of everyone involved, we raised an incredible £1000 for The Brain Tumour Charity!

👏 A huge well done to our Wickes CS team for their outstanding efforts in organising and delivering such a successful event. Their dedication and hard work truly embody the spirit of collaboration and community support.


Together, we’re making a difference, one clean car at a time! 🚿✨

18/07/2024

Happy Nelson Mandela Day from Cape Town! 🌟

Today, we honour the incredible legacy of Nelson Mandela, a beacon of justice, equality, and unity. His tireless fight for freedom and reconciliation continues to inspire us.

Every year, our Cape Town colleagues actively engage in community projects to celebrate this special day.

This year, our A-Players have dedicated 67 minutes to support their local shelter by collecting blankets, clothing, and shoes to donate to those in need within our community.

Whether through volunteering, mentoring, or simply helping a neighbor, every small act of kindness makes a big difference.

Together, we can build a brighter future, just as Madiba envisioned 💙

08/07/2024

🐾🐶 Meet Nina, our Office Pawfessional at Ascensos UK! 🐶🐾

We cherish the days when our offices become a tail-wagging haven, where our furry friends brighten each day with happiness and well-being. 🌟🐾

At Ascensos, we adore celebrating 'Bring Your Dog to Work' days! 🐶 From Nina's infectious energy to cuddles with other furry friends, impromptu fetch sessions remind us why having dogs at work brings pure joy. 🏢🐾💙

03/07/2024

💙 💙 Join in !🚀

Ready to work at Romania's top workplace?

We just won gold at the Romanian Contact Centre Awards! Now, we're growing in Bucharest with some fantastic roles.

🤷☎️💙 Customer Support Advisors: (English & French roles available):
Be a part of delivering exceptional customer service for some of the world's most beloved retail brands.

🖥️ Customer Support Analysts (German): Troubleshoot and resolve customer issues.

🔗 Apply today https://buff.ly/3lOjP0O

02/07/2024

🎾🏓 Game on for WimblePong!

Ascensos is serving up a grand Wimbledon Ping-Pong Showdown! With the prestigious tournament just around the corner, it’s time to find our ace ping pong-ers to rally for the final match.

A delicious victory awaits the winning team with a free pizza lunch! 🍕 So, dust off those paddles, perfect your spin, and get ready to smash the competition. It’s not just about the game; it’s about claiming glory and a slice of victory (literally)!

Stay tuned as we serve up updates and cheer on to WimblePong greatness! 🎾💥

01/07/2024

🌈Celebrating Pride Month at Ascensos!🌈

We've had a blast throughout with game shows, competitions, and colorful dress-ups.

Our offices have been a rainbow of color 🌈 and our teams have had fun, united as allies .

As Pride Month comes to an end, we at Ascensos look forward to continuing our support for our LGBTQIA+ colleagues 🌈 with help from our Pride Champion steering group.

We're looking forward to seeing what comes next!

29/06/2024

🌿✨ Reflecting on a serene morning of yoga and relaxation in for !

🧘‍♀️ Huge thanks to Lindsey from Lotus Yoga for spreading positive vibes and helping us recharge this week. Here’s to more moments of inner peace and wellness together! 🙏

25/06/2024

🌈✨ We had an absolute blast at our Pride Parties last Friday!

Ascensos was a vibrant rainbow of colour, and in , the cupcakes from Rumours Bakehouse were nothing short of fabulous! 🧁🎉

Huge thanks to everyone who joined the celebration and made it so memorable!

More pics to follow ...📸🌟

🏳️‍🌈

25/06/2024

🧠💙Ascensos & SimplyHealth🧠💙

UK - don't forget to take full advantage of your Optimise Plus Simplyhealth Plan!

This brilliant UK benefit enables you to easily claim cash back for health-related appointments like massages, chiropractors and the cost of prescription glasses (+ more!).

With a £1,500 annual allowance, it's an amazing benefit designed to help you claim back your healthcare costs (once you upload your receipts you'll be reimbursed within 5 days!).

Join the webinar this Wednesday to learn first-hand how to maximize this benefit! 🏥💻 See Teams / the ascene for details.

24/06/2024

💙 ⏰ Happy World Wellbeing Week!

Wellbeing is the key to a happier, healthier life — Wishing you a well-tastic week full of joy, surprises, and good vibes! Let's make World Wellbeing Week wonderfully well! 🌟✨😊💪🧘‍♀️⚽🎉🌈🚀

22/06/2024

🎉⚽️ COMPETITION TIME! ⚽️🎉

The clash between England and Slovenia in the Euros 2024 on Tuesday, 25th June is just around the corner! Will the Three Lions finish the Group Stage in style? 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Predict the game correctly and you’ll be in the prize draw to WIN a £25 Amazon voucher! 🏆💷

Here's how to enter:
⚽Like our page or follow us on Instagram .
⚽Comment with your prediction for the final score – before the match.
⚽All correct predictions will be entered into a prize draw.
⚽One lucky winner will be chosen at random and announced post-match.
⚽The prize is a £25 Amazon voucher (or the regional equivalent).

Additional Rules:
1. Participants must have a valid and active Facebook or Instagram account that has been in existence for at least 6 months before the competition start date.
2. Only one entry per person is allowed. Multiple entries from the same individual or fake accounts will result in disqualification.
3. One winner will be contacted directly on the post and via private message from our official account. We will never ask for sensitive personal information or direct participants to third-party websites.

Will England clinch victory, or will Slovenia cause an upset? Share your predictions now and join the fun! ⏰

Don't miss your chance to win! Good luck! 🍀🎁

22/06/2024

💙 💙 Join in !

🚀 Ready to elevate your career? We're seeking dynamic Outbound Sales Agents to deliver for our online car retailer client.

When a dealer buys a vehicle on the marketplace, their payment solution enables easy transfer of funds from the buying dealer to the vehicle seller, improving trust and reducing admin for the dealer.

📞 Outbound Sales Agents: Drive sales and enhance dealer relationships: https://buff.ly/4bcWYQz

🌟 1+ years of outbound sales experience? Apply today and see how you can make a difference with .

20/06/2024

🇿🇦👨‍🎓👩‍🎓Celebrating Youth Day 2024 in Style! ✨

Our colleagues honoured the brave South African youth of 1976 with a stunning tribute, dressing up in Prom King and Queen attire to commemorate the Soweto Uprising.

The events of that day saw many young lives lost, but their courage laid the groundwork for a better future.

The youth of 1976, through their relentless fight for fairness and equality, sparked a crisis of legitimacy for South Africa's apartheid government, leading to its eventual downfall in 1994.

Our teams united to celebrate the spirit of progress and inclusivity, reflecting on the strides made and renewing our commitment to empowering today's young minds.

Happy Youth Day, South Africa! 💙

20/06/2024

🎉⚽️ COMPETITION TIME! ⚽️🎉

Who's excited for the Belgium Vs Romania match in the Euros 2024 on Saturday, 22nd June? C’mon Romania! 🇷🇴 Predict the result of this game to enter the prize draw to WIN a £25 Amazon voucher! 🏆💷

Here's how to enter:
⚽Like our page or follow us on Instagram .
⚽Comment with your prediction for the final score – before the match.
⚽All correct predictions will be entered into a prize draw.
⚽One lucky winner will be chosen at random and announced post-match.
⚽The prize is a £25 Amazon voucher (or the regional equivalent).

Additional Rules:
1. Participants must have a valid and active Facebook or Instagram account that has been in existence for at least 6 months before the competition start date.
2. Only one entry per person is allowed. Multiple entries from the same individual or fake accounts will result in disqualification.
3. One winner will be contacted directly on the post and via private message from our official account. We will never ask for sensitive personal information or direct participants to third-party websites.

Will Romania reign supreme, or will Belgium pull off a surprise? Make your prediction now and join the excitement! ⏰

Don't miss your chance to win! Good luck! 🍀🎁

18/06/2024

⭐Congratulations to Ascensos Scotland!⭐

We are thrilled to announce that Stephanie Clements from our Motherwell HQ has won ‘Outsourced Team Manager of the Year’ at the UK National Contact Centre Awards 2024.

🏆Outsourced Team Manager of the Year - Stephanie Clements

This incredible achievement reflects the hard work, dedication, and leadership that Stephanie brings to our team. Her commitment to excellence and her ability to inspire and lead her team are truly remarkable. Stephanie, you have set a high standard and made us all proud! 👏🏻💙

At Ascensos, we're proud to provide world-class customer service on behalf of the best-loved national and international retail and consumer brands. Here's to many more successes together! 🎉

16/06/2024

🇿🇦👩‍🎓👨‍🎓 Today, we commemorate Youth Day, a pivotal moment in South Africa's history.

We honour the brave students of the 1976 Soweto Uprising who stood up against injustice and fought for equality in education. Their courage and determination continue to inspire us all.

to last year when in Cape Town celebrated by dressing in their school uniforms, symbolising their respect and remembrance of the sacrifices made by the youth of their nation.

Together, we reflect on the progress made and renew our commitment to empowering the young minds of today.

Happy Youth Day, South Africa! 💙

16/06/2024

Happy Father's Day to all the superhero dads out there!🦸‍♂️

Whether you're battling laundry piles, conquering bedtime stories, or saving the day with your amazing dad jokes, you make every day an adventure.

Thanks for being our real-life heroes! 💙

15/06/2024

⚽️ COMPETITION TIME! ⚽️

Get ready for the Turkey Vs Georgia match in the Euros 2024 on Tuesday, 18th June!

This time we’re supporting in Turkey with another epic competition for you to predict the result and be in with the chance to WIN a £25 Amazon voucher! 🏆💷

Here's how to enter:
⚽Like our page or follow us on Instagram .
⚽Comment with your prediction for the final score – before the match.
⚽All correct predictions will be entered into a prize draw.
⚽One lucky winner will be chosen at random and announced post-match.
⚽The prize is a £25 Amazon voucher or the regional equivalent.

Will Georgia rise to the occasion, or will Turkey claim victory? Share your predictions now and join the fun! ⏰

Don't miss out on your chance to win! Good luck! 🍀🎁

15/06/2024

🧠💙Ascensos & Chris's House💙🧠

, we are delighted to announce new dates for our Chris’s House 'Mental Health Awareness and Su***de Prevention' webinars.

⏰ ➡️ Registration opens on Monday, 17th at 9am on the ascene for the session on the following Wednesday at 10am (BST).

These virtual webinars provide an enlightening and informative experience, offering real value in caring for your own mental health and recognising the signs in others.

At Ascensos, we deeply value our long-term partnership with Chris's House. This Wishaw-based charity provides a safe haven for individuals in crisis, offering essential help, response, and intervention for those affected by su***de.

We are committed to supporting their incredible work in our community. 💙

12/06/2024

⚽️ COMPETITION TIME! ⚽️

We're buzzing for the Germany Vs Scotland match in the Euros 2024 on Friday 14th June, and we've got an exciting competition just for you! Predict the result of this epic showdown and you could WIN a £25 Amazon voucher! 🏆💷

Here's how to enter:

⚽Like our page or follow us on Instagram @‌Ascensos.
⚽Comment with your prediction for the final score – before the match.
⚽All correct predictions will be entered into a prize draw.
⚽One lucky winner will be chosen at random and announced post-match.
⚽The prize is a £25 Amazon voucher or the regional equivalent.

Get your thinking caps on and make your prediction now! Will Scotland triumph, or will Germany steal the show? Only time will tell... ⏰

Don't miss out on your chance to win! Good luck! 🍀🎁

12/06/2024

Unforgettable Friday night vibes! 🥳🎈

Our rooftop 'lime' was filled with dancing, fun, and unforgettable moments.

Cheers to 12 amazing months with Trinidad and colleagues who have become friends. 💃🕺💙

🥳📸✨ Swipe for some fun photobooth moments.

08/06/2024

Who knew had such a competitive streak? 😉

Our sports day challenge in Motherwell was an absolute blast!

With the promise of a free pizza 🍕lunch for the winning team and Kym’s Power-Up Snack Cart making the rounds, the energy was supercharged like a superhero on a mission. 🦸‍♀️🦸‍♂️💙