13/03/2020
To our Members and guests:
As the situation around the novel coronavirus (COVID-19) continues to evolve, we want to
communicate what we are doing here at Sunset World to support you, your travel plans and ensure
your safety.
Our hotels are strictly following the
prevention and care protocol in line with the
actions and measures recommended by the
local and international public health
authorities, including the WHO and the
Mexican Secretary of Health.
Our six hotels, already certified by the
Distintivo H program of strict hygiene in the
food preparation process, are reinforcing
strict adherence to international protocols in
all areas with increased frequency of
handwashing and disinfection of work areas every 30 minutes in restaurants, bars and common
areas of the hotels, as well as thorough disinfection of rooms. Antibacterial gel is available in all
common areas, as antibacterial towelettes in the gyms.
The Mexican Undersecretary of Prevention and Health Promotion, through the Sanitary and
Epidemiological Intelligence Unit, has an active epidemiological surveillance system to detect and
control COVID-19 and are taking appropriate actions in the cases that have been reported in other
regions of the country. These all were imported and are being treated according to international
protocols. There are no cases in Quintana Roo.
Within the state of Quintana Roo, 1,500 people have been trained in the 30 care protocols
designed for public and private hospitals. Coordination actions have been strengthened with
authorities from the three orders of government, the three health jurisdictions in Quintana Roo,
Tourism, IMSS, ISSSTE, private hospitals, administrative authorities of ports, airports, and
companies that maintain operations in facilities with international passenger and transit flows.
Whether you are planning to travel now or in the future, we are ready to welcome you with our
Mexican family hospitality to your home in Cancun and the Riviera Maya.
For more information please visit:
https://qroo.gob.mx/sesa
T +52 (988) 881 4500, Blvd. Kukulcán, Km. 10, Zona Hotelera,
Cancún, Q. Roo, México, C.P. 77500, www.sunsetworldresorts.com
https://www.gob.mx/salud/documentos/nuevo-coronavirus