CUSTOMER POINT-OF-VIEW NEPAL is the first company to offer mystery or secret shopping service in NEPAL which provide companies with valuable information and insights about their own customer service delivery and front line sales performance.CPV NEPAL has been established as a response to the growing need to close the gap between customer expectations and the mediocre delivery of service.
people behind CPVNepal have collectively more than 23 years of working experiences in customer service and management sector from service industry in USA. Bhurtel(our founder) and his associates get highly motivated to develop program which is designed to help, maintain and improve customer service standards and identify training requirements among staffs so company can generate more sales and profit by increasing customer retention. Their global exposure and experiences from abroad in the field of customer experience management system helps to upgrade customer service procedure of company and helps company to generate more revenues.
