Dayglow Travel and Tours

24/11/2020

17/09/2020

CEB Refund Update
As of Sept 17, 2020

As many know, the tourism and aviation industries have been among the worst hit by COVID-19 and currently, Cebu Pacific is only able to operate 10% of its pre-COVID network.

Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown. Our refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this.

To date, we have refunded over PHP 2.4 billion booking cancellations related to COVID-19, equivalent to 50% of refund requests received. We remain committed to our customers to complete pending refunds, and will update them once these have been processed. We are currently halfway through refund requests filed last April.

We understand how challenging this whole situation is, and we sincerely apologize for the delay. We thank our guests for their patience and understanding as we continue to enhance our processes for this to be resolved soonest.

06/07/2020

Dear clients,

Lumipat po kami sa tabi ng JRS and I love milktea, malapit po sa simbahan. Sa lahat po ng costumers namin maaari din po kayo doon magpabook ng ticket ng airplane at barko at mag inquire ng inyo pang ibang concerns.

Maraming salamat po!

-Dayglow Management

17/06/2020

Here’s the updated Gradual Flight Restart plan, as of June 17, 12NN.

All international flights remain cancelled until July 31, 2020. Meanwhile, domestic flights are on limited schedules. Details may be found here https://bit.ly/CEBflights_Jun19to30.

This is a developing situation. We may reduce or add flights depending on passenger demand, quarantine conditions and travel restrictions. We continue to work with national and local authorities on restarting flights.

We would like to remind that only passengers with confirmed flights are advised to go to the airport. We will keep providing updates as soon as it’s available.

Let’s all work together, so .

FAQs for restart: bit.ly/CEBRestartFAQs
Safe Contactless Flight guidelines and Increased Safety measures: bit.ly/CEBSafeTravel

05/06/2020

CEB ADVISORY
Cancellation of Manila-General Santos-Manila flights
As of June 5, 2020; 9:30pm

Effective Saturday (June 6), the following Cebu Pacific flights are cancelled until further notice:
5J 995 Manila-General Santos
5J 996 General Santos-Manila

This is due to restrictions imposed by the local government of General Santos City.

Passengers on these cancelled flights may choose to either rebook, get a full refund or put the cost of the ticket in a Travel Fund. They can manage their bookings online via our website, http://bit.ly/CEBmanageflight.

This is a developing situation and as such, flight schedules may change. We may add or cancel flights depending on conditions in a locality.

Learn more here: bit.ly/CancelledGenSanFlights
FAQs for affected passengers: http://bit.ly/CEBCOVID-19FAQ

We’ll keep providing updates as soon as it’s available. Let’s all work together, so .

04/06/2020

reminder: Please note the correct terminal assignment for your PAL flight departing from and arriving in Manila.

Please arrive early at the airport to allot enough time for 'New Normal' safety procedures.

30/04/2020

30/04/2020

[Updated as of 25 April 2020, 1000hrs GMT+8] Travel Advisory: AirAsia cancels flights as PH government extends enhanced community quarantine

Following the Philippine government’s directive of extending the community quarantine period in Luzon and parts of the country, AirAsia is cancelling all domestic and international Z2 flights until 15 May 2020.

All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the “My Bookings” feature on airasia.com to ensure that they receive timely notifications.

AirAsia is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine government’s latest directive. Guests with existing flight bookings made on or before 24 April 2020 with a departure date between 23 March and 30 June 2020 will now be able to select from a range of extended flexibility options for future travel.

Eligible guests can now select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:

1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR

2. Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

For full information, head over to bit.ly/2Y4jB7K

30/04/2020

01/04/2020

Let's all be part of the solution. A reminder from your 2GO family.

17/03/2020

Due to implementation of ENHANCED COMMUNITY QUARANTINE for LUZON, all 2GO Travel Voyages from MARCH 17, 2020 to APRIL 14, 2020 are now CANCELLED for passengers.

Passengers may rebook their tickets to other available departure dates or opt to refund even after their departure date. Tickets are valid within one year from the date of issuance.

We apologize for this inconvenience. Your safety is important to us. Thank you.

17/03/2020

Please note that we have temporarily disabled our hotline. Kindly read our advisory.

Keep safe and healthy everyone!

14/03/2020

Cebu Pacific Advisory
March 14, 2020 (as of 130pm)
Domestic flights today (March 14, 2020)

All Cebu Pacific domestic flights to and from Manila are already fully booked today. We request affected passengers to not go to the airport or ticket offices to avail of their rebooking, refund or travel fund options, and to please manage their bookings online instead. This is for the health and safety of everyone.

We will notify affected passengers via email addresses provided to us upon booking, once their bookings can be managed online. We are in the process of completing cancellations for March 15-April 14 flights in our system.

We are working on mounting recovery options in the coming days and will announce them as soon as they are available.

Please bear with us, and we thank you for your patience and understanding.

13/03/2020

2GO Travel Advisory
No. 01
As of March 13, 2020, 4:30PM

THIS IS A TRAVEL ADVISORY AND DOES NOT AFFECT FREIGHT and CARGO TRANSPORTATION

In view of the recent announcements of the government regarding community quarantine imposed on the entire Metro Manila because of the COVID-19, 2GO will be making the following sailing adjustments:

TO AND FROM MANILA SAILINGS

1. For now, Voyages to and from Manila from March 15 are CANCELLED. We are monitoring government advisories on a daily basis and once clearance is provided, we will resume normal operations.

2. For March 13, 2020 sailing schedule, schedules are as follows:

Saint Francis Xavier (SFX) voyage 22
Manila - Cebu and Manila - Butuan ETD: March 13-9:00AM
STATUS: Sailing as per normal schedule

Saint Michael the Archangel (SMA) voyage 22
Manila - Iloilo and Manila - Bacolod ETD: March 13-11:00AM
STATUS: Sailing as per normal schedule

Saint Leo the Great (SLG) voyage 22
Manila - Coron and Manila – Puerto Princesa
ETD: March 13-7:00PM
STATUS: Sailing as per normal schedule

Saint John Paul (SJP) voyage 22
Cagayan De Oro - Manila ETD: March13-11:59AM
Cebu - Manila ETD: March13-11:00PM
STATUS: CANCELLED

Note: The government has directed that suspension of domestic travel will be reviewed on a day to day basis. We will provide updates on the sailing schedule as these become available.

As the resumption of sailings is reviewed day to day, we encourage all passengers with trips booked on cancelled sailings March 13 onwards to monitor our announcements on resumption of service and rebook tickets accordingly at any corporate ticketing outlet or where tickets were bought.

Surcharges such as rebooking fees and fare difference will be waived.

If passengers opt for refunds, please proceed to the outlets where tickets were purchased for processing.

All 2GO Travel affected passengers will be notified via SMS. We urge all passengers to check for updates through our official page https://www.facebook.com/2GOTravel/ or call (02) 8528 7000.

TO AND FROM BATANGAS - 2GO WILL HAVE NORMAL SAILINGS

1. Sailing to and From Batangas: Please note that voyages originating from Batangas ARE NOT AFFECTED by the community quarantine imposed on Metro Manila. All sailing schedules will follow normal operations.

Vessel: Saint Ignatius of Loyola (SIL)
Monday to Friday ETD: 9:00PM
Route: Batangas - Caticlan

Saturday ETD: 9:00PM
Route: Batangas - Romblon - Roxas

Vessel: Saint Augustine of Hippo (SAH)
Monday, Thursday-Saturday ETD: 10:00AM
Route: Batangas - Odiongan - Caticlan

Tuesday: ETD: 9:00PM
Route: Batangas - Romblon - Roxas

Vessel: Saint Anthony de Padua (SAP)
Tuesday and Wednesday ETD: 10:00AM
Route: Batangas - Odiongan - Caticlan

Thursday ETD: 9:00PM
Route: Batangas - Romblon - Roxas

Saturday and Sunday ETD: 9:00PM
Route: Batangas - Caticlan

The safety and well-being of our passengers is our utmost priority.

We regret the inconvenience these changes and disruptions may cause brought about by the directives from the Philippine government to mitigate further spread of COVID-19.

12/03/2020

Sa mga nagpabook po smin, hintay nyo po tawag o text po namin kung ano po pwede gawin.. Wala po sana mang-away. Iseserve naman po kayo.. Isa isa nga lang po at mahina kalaban.. :-)

JUST IN: "Land, domestic air, and domestic sea travel to and from Metro Manila shall be suspended" from March 15, 2020 until April 14, 2020, "subject to the daily review of the Inter-Agency Task Force," said President Rodrigo Duterte.

Read more about it: http://bit.ly/2W6lhwE

28/02/2020

Saan pwedeng bumili ng 2GO Travel tickets?

Ito ang mga paraan kung saan at paano makakabili ng iyong tiket:

13/02/2020

MAHALAGANG PAALALA

11/02/2020

PAALALA, MAG-INGAT SA SCAM:

Iwasan ang mga transaksyon sa mga unauthorized online at outlet reseller. Upang maiwasan ang scam at fraudulent na transaksyon, siguraduhin na ang binibilhan ng 2GO Travel tickets ay opisyal at authorized na bilihan.

Maari kayong mag-book ng ticket sa 2GO official channels.
• Website http://travel.2go.com.ph/
• 2GO authorized agents
• 2GO Travel Call Center (02) 8528-7000
• 2GO Pier Locations

07/02/2020

AirAsia wishes to inform its guests that it has implemented a mandatory temperature screening of all passengers prior to boarding any domestic and international Z2 flight. Screening is part of precautionary measures that AirAsia has put in place to safeguard its guests given the current health situ

30/01/2020

Sea sale ba hanap mo? May promo fare ngayong month-end for as low as P700 lang! ALL-IN, ONE WAY FARE! Rate is inclusive of meals, 50kg baggage allowance and insurance.

Mag-book na sa https://travel.2go.com.ph, pumunta sa pinaka-malapit na 2GO Travel outlet (http://bit.ly/2GOOutlets) o tumawag sa (02) 8528 7000!

Booking Period: January 30 - February 05, 2020
Travel Period: February 06 - March 15, 2020

Per DTI Fair Trade Permit No. FTEB-01532 Series of 2020. See flyers for details.

23/01/2020

"All work and no play makes Jack a dull boy."

Maintain a balance between your work and your life - both are essential to having a happy and complete life!

Here are some tips on how to keep work-life balance!

12/01/2020

Cebu Pacific Advisory # 2
Taal Volcano Eruption
As of 8:00 pm, January 12, 2020

Due to ash caused by phreatic eruption of Taal Volcano, Cebu Pacific is cancelling flights arriving to and departing from the Ninoy Aquino International Airport from 7:00 pm until 11:00 pm tonight, January 12, 2020.

Passengers booked on these cancelled flights will receive a notification through the contact details they provided upon booking. They may then manage their booking through the Cebu Pacific website, https://book.cebupacificair.com/Manage/Retrieve, with the following options:

•Rebook flights within 30 days without penalties
•Refund tickets in full
•Store the value of the ticket in a Travel Fund for future use.

Check for real-time status of Cebu Pacific and Cebgo flights through https://www.cebupacificair.com/Pages/flight-status. We will also post announcements on the Cebu Pacific website as well as our official Facebook (Facebook.com/cebupacificair) and Twitter (), as necessary.

We urge passengers on flights that have already been cancelled to check for updates through the contact details provided, and refrain from proceeding to the airport.

We appeal for patience and understanding as we manage flights amidst these conditions. The safety of all is our foremost priority.