We recognize that purchasing a new home is a very personal experience; therefore we strive to give every customer and home the personal attention we would to the building of our own home. Quality and value are the cornerstones of M Street Homes. Our customers simply get more of both when they buy one of our homes. It will be evident, even to the most casual observer, that our homes are built bette
r and have more included features than comparable new homes. We understand that buying a new home is probably the most expensive purchase our customers will make in their lives. We commit to making every dollar well spent through purchasing quality products, holding contractors accountable to do things right the first time, and by reducing material waste. We are committed to establishing a higher standard of stewardship to the health of our customers, the community, and the world through building homes that are sustainable and more environmentally friendly. We will achieve this through a comprehensive quality building program called “M Street Edge.” Our homes will be healthier, safer, more durable, energy efficient, comfortable, and environmentally conscious than most of our competitors. This commitment can be confirmed with third party performance testing and public documentation. We recognize that the product our customers purchase from us is far more than just a new home. It is the lasting experience of the building process. To ensure a quality experience, M Street through its innovative interactive website and personal contact, is committed to providing pro-active services that ensure regular and accurate communication, transparent processes and regular documentation of progress. We will honestly strive to commit ourselves to the principles stated above. We will not only hold ourselves accountable to them, but invite customers to do the same. We hope you make M Street Homes a part of your life as we strive to exceed your personal goals and expectations. Welcome to M Street Homes. M Street Homes, from its inception, has been designed to embrace each customer’s “personal” viewpoint throughout the building process. I can answer that with one simple phrase, “it’s about the people!” We have specifically hired and trained our professionals to look at homebuilding as a customer driven experience rather than a bottom line driven system. This means that our sales people are really interested in what is most important to you, that our builders take the time to pro-actively explain to you how things work, and what we are going to do when a problem presents itself. Most importantly, we focus on being good communicators. Because building a home is a complex series of coordinated activities involving lots of people. So we make sure that our treasured customers are not left in the dark. Above all, we challenge ourselves to build your home as if it were our own. We inspect your home with the mindset of “would this be acceptable to me if it were my home?” Whenever we call you on the phone or have a meeting with you we think about how we would want to be treated. To most home builders this approach would seem like a waste of time and effort. Over three decades in this business have taught me that the real joy and satisfaction is manifested in having happy customers – ones you recognize, know their names, and they are glad to see you at a restaurant or in the mall. We are honored that you are thinking about purchasing an M Street Home and look forward to meeting and getting to know you personally.
