09/23/2024
Job Announcement: Full-Time Ticket Booth Attendant
Company: Classic Harbor Line Key West/Schooner America 2.0
Location: Key West, FL
Position: Full-Time Ticket Booth Attendant (4-5 days a week)
Start Date: Monday, October 28th, 2024
Pay Rate: $20/hour + 5% commission on all sales
About Us:
Classic Harbor Line, operator of Schooner America 2.0, is a leading provider of sailing excursions in Key West. We pride ourselves on delivering exceptional customer service, and creating memorable experiences for all our guests.
Position Overview:
We are seeking a friendly, energetic, and detail-oriented ticket booth attendant to join our team full-time (4-5 days a week). The ideal candidate will be the first point of contact for our customers, providing them with information about our sailing excursions, assisting with ticket purchases and check-in, and ensuring a smooth and enjoyable experience from start to finish. This is a seasonal position beginning approx. Nov 1 and ending approx. May 31. Summer employment opportunities available, if interested.
Key Responsibilities:
Greet customers warmly and provide detailed information about available sailing excursions, schedules, and pricing.
Assist customers in selecting the best excursion option for their needs and complete ticket sales efficiently.
Rotate through several different kiosks in various locations, providing consistent and high-quality service across all stations.
Maintain a clean and organized ticket booth area, ensuring all promotional materials are up-to-date and properly displayed.
Handle cash, credit card transactions, and maintain accurate records of sales.
Answer and respond to phone/email inquiries in a timely and professional manner.
Coordinate with sailing crew to ensure smooth operations and timely departures.
Assist with customer check-in and boarding procedures as needed.
Address customer concerns/issues with professionalism and a problem-solving attitude.
Qualifications:
Training in hospitality or customer service is a plus, although not required.
Previous experience in a customer service or sales role, preferably in a tourism or hospitality setting is a plus, although not required.
Strong communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
Proficiency with point-of-sale systems and basic computer skills.
Ability to handle cash and credit card transactions with accuracy.
Flexible availability, including weekends and holidays.
Passion for the ocean and knowledge of sailing or Key West attractions is a bonus.
Benefits:
Competitive hourly wage
In-house health insurance premium contribution
401K
PTO accrual
Opportunities for commissions
Employee comp tickets on sailing excursions
Friendly and supportive work environment
Opportunities for growth within the company
How to Apply:
Interested candidates should submit their resume and a brief cover letter outlining their experience and why they would be a great fit for this role to [email protected]
Classic Harbor Line Key West is an Equal Opportunity Employer.
