QM Resorts

11/29/2023

QM Resorts is looking for a full-time Maintenance Technician for our Incline Village resorts.

Click here to apply now!

QM RESORTS

11/29/2023

QM Resorts is looking for an experienced Senior Accountant ready to oversee general accounting operations for our multi-entity company.

Submit your resume today through our indeed page. Excellent benefits include: medical/dental/vision, paid time off, 401k/401k match, and more!

QM RESORTS

04/19/2022

QM Resorts is hiring housekeepers TODAY!!!!

Make a competitive wage working in the hospitality industry and help make people’s vacations dreams come true!

Apply now and receive the flowing benefits:
Benefits:
· Competitive Medical, Dental, and Vision coverage
· 401k with up to 4% match
· Paid Personal Time and holidays!
· Free Stays at Resorts Around the Globe

01/05/2022

Housekeeping Supervisor

QM RESORTS – Incline Village, NV

Job description

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. This opportunity is a full-time position with a set schedule; Sunday/Monday off.

Exciting perks and employee benefits included. Housekeeping Supervisor responsibilities include organizing room assignments, training and motivating team members and inspection of rooms and common areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests experience an enjoyable and memorable stay.

Responsibilities

o Train housekeepers on cleaning tasks

o Daily room assignments and weekly scheduling

o Oversee staff on a daily basis

o Inspect all rooms and common areas for cleanliness

o Motivate team members and resolve any issues that occur on the job

o Respond to customer concerns and special requests

o Monitor housekeeping inventory, place monthly inventory orders

o Participate in large cleaning projects as required

o Overall accountability of all rooms

o Additional duties as assigned

o Ensure compliance with safety and sanitation policies in all areas

Qualifications

o 1 year experience as a Housekeeping Supervisor or similar role

o Experience with cleaning and maintenance tasks in hospitality environment

o Ability to use industrial cleaning equipment and products

o Excellent organizational and team management skills

o Computer/Email, Microsoft Excel

o Ability to lift up to 25-30 lbs.

o Flexibility to work various shifts, including evenings and weekends

Bilingual a plus (English/Spanish)

This position reports directly to and works closely with the Resort Manager

This opportunity is for our resort in North Lake Tahoe

$300.00 Sign-on BONUS after 90 days!!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

01/05/2022

An exciting and active Front Desk Department is looking for an energetic and personable individual to fill our full-time Front Desk Manager position. This timeshare management company has a unique approach to Front Desk and Resort Services for their operations. Currently seeking someone who has an outstanding personality, strong work ethic, efficient organization skills, and works well under pressure.

The Front Desk Manager directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. The Manager prepares monthly reports and budget for front office department.

RESPONSIBILITIES (include but not limited to):

· Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, QM Resorts’ policies and procedures, coaching, training and correcting where needed.

· Act as manager on duty for the resorts, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

· Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure es**rt to accommodations if appropriate.

· Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.

· Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.

· Hold monthly department meetings keeping staff informed of all activities in the resorts, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

· Supervise schedule/enforce breaks, discipline, train/retrain line level employees.

· Maintain room inventory and determine daily selling strategies with the assistance of the Corporate Revenue Manager.
QUALIFICATIONS:

· Must have the ability to instill top-of-the-line customer service in the department itself in order to promote excellent customer service for our owners and guests. Must have the ability to solve problems in the absence of guidance. Must have the compassion to inspire, train and develop staff while building morale and spirit.

· Must have solid experience in night audit procedures, computers and data entry.

· High school diploma and a minimum of two-years of experience as a Front Desk Manager or at a supervisory level in a hospitality environment or equivalent experience working in hospitality at the front desk for a minimum of five years.

· Must be experienced with computers, office equipment, and telephone etiquette.

· Responsibilities frequently require an adjusted work schedule, including evenings, weekends and holidays to meet resort operating demands.

· Must have excellent communication skills in English both written and verbal. Bilingual a plus.

EXPERIENCE:

· Minimum of one year of hotel front desk supervisory experience

· Experience handling cash, accounting procedures and general administrative tasks

SALARY DOE

01/05/2022

Houseman

QM RESORTS – Incline Village, NV

Job description

We are looking for a Houseman to join our Incline Village QM Resorts team. This opportunity is a full-time position with a set schedule; Tuesday/Wednesday off. Exciting perks and employee benefits included.

Houseman responsibilities:

o Daily work assignment sheet, complete tasks based on dept. priorities

o Assist Housekeeping to prepare all clean linen/towels/rags and deliver to each room for Housekeeper use

o Strip assigned rooms; remove all trash, dirty linen, clear fireplace, leave sofa bed open

o Communicate every 30-45 mins with all Housekeepers and bring them any materials requested to complete their assigned units

o Transport Housekeeping crew to other properties

o Report any and all maintenance issues found in units

o Maintain all storages on property are stocked, organized and clean

o Help with deep cleans (move furniture away from walls)

o Help with laundry duties as needed

o Maintain clean BBQ grills for guests use

o Help with basic maintenance tags when finished housekeeping duties and on Maintenance tech days off. (Opportunity to be trained in maintenance)

o Help Maintenance tech with landscaping and snow removal

o Other duties based on property priorities

Qualifications:

o 1 year experience Houseman/Housekeeper

o Clean driving record

o Bilingual preferred (English/Spanish), not required

o This position reports directly to and works closely with the Housekeeper Supervisor

This opportunity is for our resort in North Lake Tahoe

$300.00 Sign-on Bonus after 90 days!!

Job Type: Full-time

03/09/2021

The Head Groundskeeper at QM Resorts/Interval Management ensures guest satisfaction by using their skills to provide beautiful exterior spaces for our guests and residents through the efficient use of their time and resources. Our ideal candidate is self-motivated with an eye for detail and wants to create and maintain beautiful spaces. Our properties are located in Reno, Incline Village, and the South Shore of Lake Tahoe.
Responsibilities for Head Groundskeeper
• Manages a team of two or more groundskeepers- must have leadership abilities and be able to motivate staff members to achieve challenging physical goals
• Must provide excellent customer service to guests of our resorts and properties and maintain positive interactions with other departments and team members
• Follow all safety guidelines for the operation of equipment and chemicals
• Must be familiar with irrigation and sprinkler systems
• Lawn maintenance to include watering, planting, growing, tilling, weeding, raking, blowing, and maintaining shrubbery and flower bed/pots
• Perform snow removal with shovel and other equipment, as needed
• Regular custodial work such as cleaning walkways/parking areas
• Use of a pressure washer for the cleaning of grounds and the exterior of buildings
• Do dump runs when necessary
• Must personally participate in all grounds related activities and requires physical exertion to manually move, lift, carry, pull, or push heavy objects
• Must be familiar with the maintenance of small engines and related equipment
• Orders supplies and equipment
Qualifications for Groundskeeper
• Ability to pass a background check
• 5 years of experience in related field
• Available to work any day of the week (if required for emergencies)
• Able to operate a variety of equipment and tools
• Able to lift up to 50 pounds and extensive periods of sitting, standing and bending down during shift
• Computer literate
• Enjoy working outdoors in a variety of temperatures
• Reliable transportation to work location and valid drivers license
• Bilingual a plus
• Education or related experience in landscaping and gardening
• Must be able to drive and maneuver trailers of various sizes

01/29/2021

The essential function of the Resort Manager is to oversee all daily activities of The Ridge Sierra, North Lake Lodges & Villas, and the Tahoe Chaparral. This position reports directly to the CEO and ensures the smooth operations of all resort services. The Resort Manager will work together in a team environment with other managers and frequently interacts with guests, homeowners, employees, and vendors. This person must be dependable and able to perform a variety of responsibilities and tasks without a loss of efficiency or composure. The Resort Manager is responsible for ensuring quality in maintenance and housekeeping.

SPECIFIC DUTIES AND RESPONSIBILITIES (non-inclusive):

• Ensure guest satisfaction by greeting and responding to guest requests. Take all action necessary to ensure exceptional customer service is provided by all staff members.
• Ensure excellent communication between resort management team, and resort staff
• Maintain a high profile within the resort
• Maintain regular positive contact with guests throughout their stay
• Arrange and conduct weekly meetings with staff and resort management team
• Manage housekeeping department and ensure units are cleaned to company standards
• Inspect all units on a regular basis and ensure that all housekeeping and maintenance issues have been addressed prior to occupancy
• Supervise maintenance staff members and ensure quality and efficiency
• Position requires manager to be available 24-7 and be available to address potential concerns from guests and or employees
• Member of the Safety Committee and is responsible for providing a safe environment for guests and employees
• Responsible for ensuring staff members are trained on company safety procedures and ensuring that all fire codes are in compliance
• Carry out disciplinary procedures when necessary and ensure standards are being adhered to
• Ensure snow removal is conducted in a timely basis after snowfall and all common areas accessible by the public are cleared of any hazards
• Responsible for ordering inventory and supplies
• Responsible for maintaining inventory and tracking usage
• Responsible for hiring and scheduling maintenance and housekeeping staff members and ensuring adequate coverage based upon occupancy
• Responsible for conducting performance reviews for employees after their first 90 days and on an annual basis
• Manage and maintain petty cash account
• Must work weekends and holidays

SKILLS AND SPECIFICATIONS
• Strong time management and leadership skills.
• Ability to lead by example and inspire, train and develop staff.
• Ability to build morale and spirit.
• Must be personable with an outgoing character and hardworking
• Ability to solve problems in the absence of guidance.
• Solid problem-solving skills.
• Able to multitask work in a fast-paced environment.
• Must have clear, concise written and verbal communication skills.
• Able to establish and maintain healthy working relationships with people in course of work.
• Willingness to work additional hours in order to meet tight deadlines.
EDUCATION & EXPERIENCE REQUIREMENTS

This position requires you to have experience in hotel management, pass a drug test and hold a 4-year degree, preferably.