01/17/2022
Summary: Keeps premises of commercial retail or institutional building in clean and orderly condition by performing the following duties. The Floor Care Technician is responsible for the overall floor maintenance of hard surfaces and carpet. The Floor Care Technician provides superior cleaning services onsite at client locations under limited supervision and works in a collaborative relationship with other team members. The Floor Care Technician is a representative of Diamond Shine Building Maintenance, Inc. and interacts with customers, store personnel and the public in a respectful and friendly manner.
Essential Duties and Responsibilities:
• Handles hard floor care, including routine mopping (dry and damp), scrubbing, and buffing on hard surfaces.
• Operates all floor care machines and cleaning products safely and in accordance with manufacturer’s instructions.
• Follows all safety requirements and procedures at all times.
• Follows all company policies, including the anti-harassment policy.
• Reports to work as scheduled and on time, and accurately reports time worked through the phone timekeeping systems.
• Interacts respectfully with customers and personnel.
• Follows instructions on specific cleaning projects completed each shift.
• Reports all work-related injuries to supervisor on the date of occurrence.
• Immediately reports all falls or other injuries (including those of store customers and personnel) to supervisor and to any onsite store manager.
• Reports store damage to supervisor immediately and cleans up as needed.
• Keeps storage area organizing and supplied, and requests needed products through supervisor.
• Uses caution in walking over wet surfaces during cleaning.
• Provides other cleaning services, such as dusting, routine restroom and other area cleaning.
• Maintain and checks all equipment is in working order and that all necessary materials and equipment are available.
• Perform all job task with caution signs, caution tapes, and/or caution cones, and immediately informs supervisor of any equipment problems or shortages.
• Perform other duties as assigned.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness Ethics - Treats people with respect; Upholds organizational values. Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Seeks increased responsibilities; Asks for and offers help when needed. Motivation - Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
No specific education required. Some cleaning experience preferred but not required.
