23/07/2023
Executive-Customer Service, Male/Female Recruitment
-Read the circular before applying.
Company: Anas Travels
Location, 199/4, Venus Complex, Bir Uttam Rafiqul Islam Ave, Dhaka 1212
Vacancy: 04
𝐒𝐚𝐥𝐚𝐫𝐲: Negotiable
Job Nature: Full-Time
𝐎𝐟𝐟𝐢𝐜𝐞 𝐇𝐨𝐮𝐫𝐬: 9:00 am-6:00 pm
𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
The Customer Support Executive is also known as the Travel Consultant (Customer Support). He/She answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions. He/She answers queries on products and services, and provides up-to-date pricing and availability information. He/She also provides accurate visa requirements and application details at the time of ticketing.
He/She is organized and service-oriented. He/She advises on possible routing options and provides information on any safety alerts relating to the destination of choice. He/She also mentors the staff on all aspects of travel services.
𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Confirm customer data is maintained within customer relationship management system.
Generate reports on customer feedback on vendors' service standards.
Perform processing of account receivables.
Provide feedback based on usage of workplace technology.
Provide information to customers including visa requirements, and applicable discounts or corporate rates.
Report budget utilization and spending against department's key performance indicators within approved budget.
Research market trends in technology applications to improve productivity and innovation.
Respond to customers' queries and complaints.
Supervise junior team members on sale of products and services for current customers based on travel preferences.
Supervise junior team members to process account receivables.
Support booking and ticketing with coordination and reservations department based on customers' selection.
Support sale of products and services for current customers based on travel preferences.
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 Requirements/skills:
• HSC/Degree/Honours in any relevant subject
• Proven working experience as a Travel Consultant
• Knowledge of traveling software (computer reservations systems, GDS systems and e-travel) will be plus
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Exemplary sales skills and customer oriented approach
• Candidates with personal travel experience will be preferred
Benefit:
Lunch facility
Mobile Bill
Bonus 2 yearly
Tea Coffee Unlimited
Deadline: 05 AUG 2023
Apply Now
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