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GMS

Name: GMS
Address: Schochenmühlestrasse, 2, Baar, 6340, CH
Telephone: +41415446200
Rating: 4.1

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally.
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GMS is the AI communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and Enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent ac

quisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers.

26/07/2024

Long gone are the days when chatbots were boring, rule-based scripts with limited abilities to solve complex requests 👋

Next-gen conversational AI has revolutionised the game, making chatbots smarter, stronger, and more helpful to both your team and your customers 💪🤖

When properly configured and trained for specific use cases, they can independently resolve up to 80% of requests!

Below is an example of an intelligent conversation where an AI chatbot uses NLU and LLM technologies to understand customer intent and provide a precise response based on internal databases.

23/07/2024

Is your mobile network making the most of its SMS traffic? Discover how traffic categorization and domestic traffic monetization can help you boost revenue.

Why is it crucial?
• Enhanced Security: Identify and block spam and fraudulent messages in real time.
• Revenue Optimization: Implement pricing strategies for different traffic types.
• Better Service: Deliver the right messages at the right time for improved user experience.

Benefits
🔍 Analytics: Gain insights with detailed reports and real-time monitoring.
💼 Revenue: Unlock new revenue streams from your domestic traffic.

Maximize your SMS traffic potential today! Learn more in our blog: https://www.gms.net/blog/maximising-domestic-a2p-messaging-revenues-a-comprehensive-guide-for-mobile-network-operators/

18/07/2024

🔒 Is Network Protection a top priority for your organization?

In today's hyper-connected world, ensuring the security of your networks is more critical than ever. With the surge in threats and fraud, robust network protection isn’t just an option—it’s a necessity.

🔍 Why is it important?

Enhanced Security: Safeguard your data and communications against evolving threats.

Regulatory Compliance: Meet industry standards and avoid hefty fines.

Customer Trust: Ensure a secure and reliable communication experience for your users.

💡 How robust is your Network Protection strategy?

Implementing SMS and Voice Firewalls is a proactive step towards securing your network.

Is your network equipped to handle the latest threats? It might be time to upgrade your defenses if the answer is uncertain.

Download our Network Protection eBook to learn more about solutions that can fortify your network and safeguard your revenues.

16/07/2024

As AI moves beyond the initial hype, businesses are still navigating challenges in their AI integration journey 😥

Telcos are pressured to develop their own AI models, and automate internal processes, while adapting their offering to meet the evolving demands of their B2B clients.

To support their journey, we've worked with Mobile Ecosystem Forum to sponsor a comprehensive report, providing a practical framework for telcos to understand real-world AI applications in the industry.

Here's a brief overview of what it discusses:

📍 Measuring the Impact of AI
📍 The Skills Question
📍 AI Everywhere: Out to the Edge and Back Again
📍 Who Builds What?
📍 Data Everywhere, But Not a Consistent View

Download link in comments 👇

26/06/2024

Excited to be at GSMA's FASG #29 members-only working group in Istanbul where our Senior Growth Product Manager Mariia Slabkovska and Senior Product Manager (Voice) Muhammad Bilal Khan talked about why CLI Spoofing is a hot topic in industry for MNOs.

21/06/2024

Celebrating our young artists! 🎨

In celebration of GMS' 18th anniversary and International Children’s Day, we've organized a special competition for our employees' children.

Our little artists have had the chance to enter a competition designing a GMS birthday card.

The parent or guardian of the winning entry will win a special treat: one day off for some parent-child bonding and fun time together!

How amazing are the entries? Well done Gaspard, Aimen Fatima and Maksym! 👏

17/06/2024

4 reasons why you should include SMS in your CPaaS:

- SMS is a great tool to deliver real-time offers
- Not dependent on internet connection and platform/OS agnostic
- An average smartphone user checks their device 96 times a day
- SMS can be scheduled to be sent at the most optimal time

13/06/2024

We're excited to have been nominated in the HR Pro Awards for our cutting-edge AI chatbots for HR and recruiting.

Our chatbots help HR teams transform routine tasks, free up time for strategic HR initiatives and boost team motivation.

05/06/2024

How will AI find its place in the messaging world?

"AI is transforming CX by making anything and everything conversational. After the initial enterprise data-driven AI content creation use cases, we now see exponential demand for conversational search, ads, commerce, and more."- our Product Director Enterprise, ext. Vova Gerneshii on the current AI customer experience evolution at this morning's Capacity Messaging & SMS World's keynote panel.

31/05/2024

🎉🎈 Happy 18th birthday to GMS! 🎂

We’ve had an amazing 18 years together, and we can’t wait to see what the future holds.

Cheers to many more!

28/05/2024

Calling all CSOs: 71 % of business leaders said they plan to revamp their customer journey and 67% expect to spend more on AI chatbots over the next year 👀.

Here's our step-by-step strategy on how to implement AI Chatbots to elevate your CX.

22/05/2024

Congratulations to Sarah Keller, our Chief Global Enterprise Officer and Amer Siraj, our Chief Revenue Officer Carrier & Wholesale Business, both ROCCO IOO 2024 Award winners, who picked up GMS' four Tier 1 awards at the ROCCO Genesis gala yesterday.

We're incredibly proud to have won:

- A2P SMS Report Enterprise Edition 2023
- A2P SMS Report MNO Edition 2023
- CPaaS Report 2023
- SMS Monetisation Vendor 2024

21/05/2024

Customers want brands to engage with them in a way that's authentic, personal and always convenient.

Our Product Director Enterprise Vova Gerneshii discusses how CPaaS and AI technologies help enterprises deliver the kind of high quality engagements customers expect. 👇

With customer journeys becoming increasingly fragmented, enterprises must embrace new approaches to customer interactions. By enabling cross-channel communic...

20/05/2024

Great to kick off the week with our Chief Global Enterprise Officer Sarah Keller taking part in the ROCCO AI Shockwave Panel Session at Genesis 2024 this morning.

What a fantastic discussion on AI and RCS!

17/05/2024

The complexity of deploying a firewall for your network protection is real.

Here we share 5 steps we recommend you consider💻🛡️

16/05/2024

Great start to ITW 2024 with our Chief Revenue Officer Carrier & Wholesale Business Amer Siraj co-signing the i3Forum/GLF SMS Principles, a code of conduct for global carriers to uphold uniform principles aimed at combating SMS fraud. 👏

10/05/2024

We were delighted to see Rakuten Viber's team in London this week, our valued partners since 2016. Our joint workshop was incredibly productive, full of ideas & inspiration.

Let’s greenlight tomorrow together!

09/05/2024

We're excited to have been rated as a Tier 1 SMS Firewall Vendor in ROCCO Research's first SMS Monetisation Market Impact Report! 🎉

The ranking is based entirely on feedback from MNOs worldwide, with the research considering every aspect of service delivery, brand perception, and end-to-end solutions, which include product design, customer service, and more.

09/05/2024

Meet our team in Islamabad! 🌙⭐

From celebrating each team member's birthday with a cake and a song, to cricket games, nature hikes, hanging out on our big office terrace to having dinner together, this is one team that loves to share quality time together.

We can't wait to see what you get up to the rest of the year, Islamabad!

08/05/2024

The global average cart abandonment rate is around 70% 🤯. Here are six proven tactics to tackle this challenge:

03/05/2024

Cross-channel communications & human-like conversation automation help Enterprises create frictionless experiences and drive deeper engagements, all while optimising costs.

Watch our Product Director Enterprise Vova Gerneshii deep dive into this topic. 👇

Full video: 📽 https://bit.ly/3y4L7Gv

02/05/2024

Happy Orthodox Easter! Warmest wishes from all of us at GMS to everyone celebrating this week. 🐰🐣

01/05/2024

We are hiring! Two roles remote in Poland 🇵🇱:

1 x Dialog Designer:
As a Dialog Designer, you will play a pivotal role in shaping the user experience of our AI-powered chatbots. In this role, you will define the chatbot’s purpose, design its user experience and content strategy, create a conversational flow, and test it. Apply here: https://bit.ly/4d6SRYB

1 x Go-To-Market Analyst:
If you are passionate about driving go-to-market strategies and are looking for an exciting opportunity to make a significant impact in the telecommunications industry, join us: https://bit.ly/3Qi7SNq

30/04/2024

We're proud that we've been awarded both the ISO 22301:2019 Business Continuity Management certification and the ISO 27701:2019 Privacy Information Management certification.

It's a real testament to our team’s dedication to safeguarding our operations and protecting the security & privacy of our clients’ data.

Find out more 👉 https://bit.ly/3y64L4G

30/04/2024

We will be at in May! See you there?

If you're interested in:
- identifying growth opportunities
- learning how our secure, engaging, AI-driven communication solutions can help you build trust with your audience
- finding out how to unlock next-generation customer experience
do reach out!

Book a meeting with the team directly👉 https://bit.ly/3WmpeMO

24/04/2024

Congratulations to our Enterprise Business Director Middle East Junaid Ahmed on receiving a CxO Global Forum Thought Leaders Excellence Award for his continuous commitment to innovation, transformation & leadership! 👏 👏 👏

23/04/2024

Who should be at the heart of your business ops?

Your customers.

Our Product Director Enterprise Vova Gerneshii explains why👇

22/04/2024

We're hiring! 📢

Chatbot Sales Manager
Hybrid in Warsaw 🇵🇱

We are looking for a results-driven self-starter to join our team as a Chatbot Sales Manager. Your passion for sales combined with your creative approach and business acumen will play a crucial role in our continued success in the enterprise sales development in the Polish market.

Interested? Apply now 👉 https://bit.ly/3vZeOYG

19/04/2024

You asked, we built: we want our clients to have the best experience using our solutions, which is why we've implemented some exciting new features in our Conversational AI platform 👀👇

16/04/2024

What does CPaaS do for customers? Our Head of CPaaS Ellen Velickovska explains. 👇

Adresse

Schochenmühlestrasse, 2
Baar
6340

Öffnungszeiten

Montag	09:00 - 18:00
Dienstag	09:00 - 18:00
Mittwoch	09:00 - 18:00
Donnerstag	09:00 - 18:00
Freitag	09:00 - 18:00

Telefon

+41415446200

Webseite

https://www.gms.net/

Benachrichtigungen

Lassen Sie sich von uns eine E-Mail senden und seien Sie der erste der Neuigkeiten und Aktionen von GMS erfährt. Ihre E-Mail-Adresse wird nicht für andere Zwecke verwendet und Sie können sich jederzeit abmelden.

Service Kontaktieren

Nachricht an GMS senden:

Videos

Long gone are the days when chatbots were boring, rule-based scripts with limited abilities to solve complex requests 👋 Next-gen conversational AI has revolutionised the game, making chatbots smarter, stronger, and more helpful to both your team and your customers 💪🤖 When properly configured and trained for specific use cases, they can independently resolve up to 80% of requests! Below is an example of an intelligent conversation where an AI chatbot uses NLU and LLM technologies to understand customer intent and provide a precise response based on internal databases. #conversationalAI #AIchatbots #CX #customersupport

🎉🎈 Happy 18th birthday to GMS! 🎂 We’ve had an amazing 18 years together, and we can’t wait to see what the future holds. Cheers to many more!

Calling all CSOs: 71 % of business leaders said they plan to revamp their customer journey and 67% expect to spend more on AI chatbots over the next year 👀. Here's our step-by-step strategy on how to implement AI Chatbots to elevate your CX.

Calling all CSOs: 71 % of business leaders said they plan to revamp their customer journey and 67% expect to spend more on AI chatbots over the next year 👀. Here's our step-by-step strategy on how to implement AI Chatbots to elevate your CX.

Meet our team in Islamabad! 🌙⭐ From celebrating each team member's birthday with a cake and a song, to cricket games, nature hikes, hanging out on our big office terrace to having dinner together, this is one team that loves to share quality time tog

Meet our team in Islamabad! 🌙⭐ From celebrating each team member's birthday with a cake and a song, to cricket games, nature hikes, hanging out on our big office terrace to having dinner together, this is one team that loves to share quality time together. We can't wait to see what you get up to the rest of the year, Islamabad!

The global average cart abandonment rate is around 70% 🤯. Here are six proven tactics to tackle this challenge:

Cross-channel communications & human-like conversation automation help Enterprises create frictionless experiences and drive deeper engagements, all while optimising costs. Watch our Product Director Enterprise Vova Gerneshii deep dive into this topic. ?

Cross-channel communications & human-like conversation automation help Enterprises create frictionless experiences and drive deeper engagements, all while optimising costs. Watch our Product Director Enterprise Vova Gerneshii deep dive into this topic. 👇 Full video: 📽 https://bit.ly/3y4L7Gv

Who should be at the heart of your business ops? Your customers. Our Product Director Enterprise Vova Gerneshii explains why👇

What does CPaaS do for customers? Our Head of CPaaS Ellen Velickovska explains. 👇

Happy National Pet Day! 🐾 We love our furry co-workers at GMS and hugely appreciate the companionship they offer every day. Here's to our pet pals! Do you have an animal buddy at work?

The future of CX with our Product Director Enterprise Vova Gerneshii: seamless interactions between businesses and users 👇

Hot topic: our CRO Enterprise Anurag Aggarwal on our new product portfolio enhanced with Generative and Conversational AI-driven solutions 👇

Our CEO Charles Upchurch on our shift from legacy messaging provider to AI communications solutions partner 🤖

Enterprises need to transform their customer communications into AI-powered conversational experiences. This is a significant opportunity for Mobile Operators to expand their B2B business. Here are some key insights why 👇

Enterprises need to transform their customer communications into AI-powered conversational experiences. This is a significant opportunity for Mobile Operators to expand their B2B business. Here are some key insights why 👇

According to the UN, one of the key challenges in achieving gender equality by 2030 is a lack of financing. This is why investing in women, their careers and leadership, is key in securing prosperous and just economies, and a healthy planet for future generations. At GMS, we believe that a co-created future is in our hands. A future shaped by women, such as our own amazing leaders. Join us and Invest In Women!

"We're really excited about the AI-theme at MWC, which fits in perfectly with what we're doing" - our CEO Charles Upchurch on one of the core topics at MWC 24.

Day 2 at MWC 24 👋! Do come to our booth (MWC Hall 5 | Booth 5C41) and join us for today's GMS Talks: 👉 Anurag Aggarwal, our Chief Revenue Officer Enterprise Business & Ellen Velickovska, our Head of CPaaS Business, on the Telco Market Entry Playbook: Embracing the New Role in Fuelling Enterprise Success at 14:45 👉 Marina Petrova, our Head of GenAI Business, on MNO and Enterprise Journey with GenAI: Real-world Applications and Current Progress at 16:30

Join our experts for a series of industry talks at our booth at MWC next week! Don't want to miss out on a session? Sign up for an email reminder ⏰ here: https://www.gms.net/gms-talks-at-mwc-2024/

Fraud prevention is a top priority for MNOs, and the key lies in implementing robust and reliable Network Protection.

Exciting times ahead! Our team ⬇ is looking forward to connecting with you at MWC 2024: 👉 Amer Siraj, Chief Revenue Officer Carrier and Wholesale Business 👉 Anurag Aggarwal, Chief Revenue Officer Enterprise Business 👉 Sarah Keller, Chief Global

Exciting times ahead! Our team ⬇ is looking forward to connecting with you at MWC 2024: 👉 Amer Siraj, Chief Revenue Officer Carrier and Wholesale Business 👉 Anurag Aggarwal, Chief Revenue Officer Enterprise Business 👉 Sarah Keller, Chief Global Enterprise Officer 👉 Kateryna Nakonechna, Chief Commercial Officer 👉 Syed Ali, Chief Operations Officer 👉 Ayesha Rashid, Chief Strategy Officer 👉 Ellen Velickovska, Head of CPaaS Business 👉 Marina Petrova, Head of Gen AI Business 👉 Vova Gerneshii, Product Director Enterprise 👉 Dmytro Lytvynov 🇺🇦, Head of Commercial Project Management Division 👉 Salman Nayyar, Senior Regional Director Asia If you're also there, let's connect! 🤝 Book a meeting with us here: https://bit.ly/49jBjpa