We pride ourselves on the depth of knowledge and industry experience, which ensures that you will receive the best value deals, tailored to your specific travel needs. With direct mobile phone access to Travel Mission, you can organize to meet or discuss your travel arrangements anytime, anywhere that is convenient to you. We are completely flexible, may it be to your home, your office, your club
board meeting, your family gathering or even the local coffee shop – it’s completely up to you. We are also available 24/7 for airline ticketing and support – a great comfort if an unexpected event leaves you in urgent need of travel assistance. We are happy to take on challenges from new corporate clients and provide services, unlike any other Travel Agent, with a personalized service to all staff members alike and to add value for all our existing and Customers and thereby inducing them to obtain our products and services repeatedly, irrespective of the competitive environment of the industry. CLOSE CONTACT AND QUICK RESPONSE From the first time you contact Travel Mission, until we give you a “Welcome home” call, to enquire the status of the trip, and also to start planning your next tour, may it be leisure or business, we'll be at hand every day to provide information or respond to your enquires. Our standard procedure is to reply within 24 hours. If it's a complicated matter, we will contact you immediately to let you know how long it will take. And we will also provide you with a 24hr hotline number for any emergency in case anything unforeseen comes up. FAIR QUOTES WITH NO HIDDEN COSTS We apply a standard margin to all our quotes. The amount we add is calculated to cover our costs and generate a modest profit. If you require help with, for example, an entrance ticket to a theme park or a meal coupon we don’t add anything extra to the price. If we make a hotel reservation or flight booking only, the prices we quote will always be competitive and fully inclusive of all taxes and surcharges with no hidden 'extras'. SERVICES WE PROVIDE OUR CUSTOMERS • Airline Reservations and Ticketing
• Passport and Visa formalities
• Travel Insurance – from you preferred agent, cost will be based on the age and travel period.
• Worldwide Hotel Reservations
• Custom Made Tour Packages
• Cruise Packages
• Inbound Hotel Accommodation & Transfers
ADDITIONAL SERVICES • Filling up of Embarkation Cards
• Online Check-in at Colombo Airport
• Airport Transfers in Colombo
• Enrollment of Passengers on Airline Frequent Flyer Programmes
• Meet and assist services at the Airport
• Personal preferences kept on file
• Preferred providers always known
• 24 hour personalized service