01/01/2024
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Job Title: Ticketing Expert
Job Type: Full-time
Responsibilities:
Assist customers in booking airline tickets, both domestic and international, by providing information on available flights, pricing, and booking options.
Ensure accurate and timely issuance of tickets, including e-tickets and paper tickets.
Handle customer inquiries and resolve ticketing issues, such as cancellations, changes, and refunds.
Stay updated on airline schedules, fare rules, and promotions to provide customers with the best options.
Collaborate with airlines and travel suppliers to negotiate deals and secure group bookings when necessary.
Maintain records of all ticketing transactions and handle payment processing accurately.
Provide excellent customer service, addressing clients' concerns and ensuring a high level of customer satisfaction.
Stay informed about travel regulations, visa requirements, and travel advisories to assist customers with necessary documentation.
Keep up-to-date with industry trends, software, and tools related to ticketing and travel booking.
Work in a fast-paced environment and assist in other related tasks as required.
Requirements:
Proven experience as a Ticketing Expert or in a similar role within the travel industry.
Proficiency in ticketing software and booking platforms.
Strong knowledge of airline policies, fare rules, and global travel regulations.
Excellent communication and customer service skills.
Attention to detail and accuracy in ticket issuance.
Problem-solving skills and the ability to handle customer complaints.
Adept at multitasking and working under pressure.
Familiarity with GDS (Global Distribution System) is a plus.
Travel industry certifications or training is a bonus.
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Job Title: Umrah Co-Ordinator
Job Type: Full-time
Responsibilities:
Assist clients in planning and coordinating Umrah (pilgrimage to Mecca) trips, ensuring a seamless and spiritually enriching experience.
Provide detailed information on Umrah packages, including itineraries, accommodations, transportation, and visa requirements.
Customize Umrah packages to meet the specific needs and preferences of individual clients or groups.
Coordinate with airlines, hotels, ground transportation providers, and religious authorities to arrange all aspects of the Umrah journey.
Ensure that all necessary travel documentation, such as visas, is obtained in a timely manner.
Accompany and support Umrah groups during their pilgrimage, offering guidance and assistance as needed.
Address any issues or concerns that may arise during the trip and provide excellent customer service to ensure a memorable and meaningful Umrah experience.
Stay updated on changes in Umrah regulations and religious requirements.
Collaborate with suppliers and negotiate contracts to secure competitive rates and services.
Keep accurate records of bookings, payments, and client information.
Promote and market Umrah packages to attract new clients and grow the business.
Requirements:
Prior experience as an Umrah Co-Ordinator or in a similar role in the travel industry.
Knowledge of Umrah procedures, religious customs, and Saudi Arabia travel regulations.
Strong communication and interpersonal skills.
Ability to handle logistics, scheduling, and group coordination.
Multilingual skills, can be beneficial.
Cultural sensitivity and understanding of the spiritual significance of Umrah.
Excellent organizational and problem-solving abilities.
Customer-focused and dedicated to providing a high level of service.
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Job Title: Telephone Operator
Job Type: Full-time or Part-time
Responsibilities:
Answer incoming phone calls, providing professional and courteous assistance to callers.
Direct calls to the appropriate department or individual and take messages when necessary.
Provide information to callers about the organization's services, hours of operation, and contact details.
Handle customer inquiries and resolve issues or complaints over the phone.
Assist with appointment scheduling and reservations as needed.
Maintain and update the phone directory, ensuring accurate contact information.
Follow company policies and procedures for telephone etiquette and call handling.
Operate and manage the phone system and other office equipment.
Assist with administrative tasks, such as data entry, as requested.
Requirements:
Previous experience as a telephone operator or in a similar role is a plus.
Strong communication skills and a friendly, professional demeanor.
Knowledge of phone system operations and basic office equipment.
Ability to multitask and remain calm under pressure.
Good organizational and time management skills.
Customer service-oriented approach.
Attention to detail and accuracy in message-taking.
Basic computer skills for data entry.
Feel free to adapt and expand these job postings to suit your specific needs, including location, company name, and other relevant details.
ππ‘π² Apnaticket.pk?
At Apnaticket.pk, we believe in fostering a collaborative and supportive work environment. Joining our team means being part of a company that values innovation, professionalism, and continuous growth. We provide opportunities for skill development and career advancement.
If you're ready to take your career in ππ’ππ€πππ’π§π ππ±π©ππ«π
| ππ¦π«ππ‘ ππ¨-ππ«ππ’π§πππ¨π« | πππ₯ππ©π‘π¨π§π ππ©ππ«πππ¨π« | to the next level, apply now and become a vital part of our success story!
Please submit your CV to [email protected]
