03/12/2018
Sagal Travel and Tours Agency ltd is looking for a Sales and Marketing Officer for its Mogadishu office;
1. Serve clients by selling various travel products offered by the Agency.
2. With assistance, satisfactorily handle refunds and complaints according to policy.
3. Assist in the process of preparing and issuing invoices related to daily retail travel sales.
4. Responding to calls and queries from clients in a timely manner.
5. Advising clients on travel arrangements, e.g. visas and passports.
6. Sending out tickets and quotations to clients.
7.Keeping clients up to date with any changes.
8.Negotiating contracts and packages.
9. Aiming to achieve monthly or annual targets.
10. Promoting and marketing the business.
11.Dealing with customer queries and complaints.
12. Build and maintain relationships with key accounts.
13. Prepare weekly, monthly, quarterly and annual reports as required.
14. Liaise with travel trade operators, wholesalers, travel agents, trade and consumer media on various travel trade cooperative programs and promotional opportunities.
15. Utilize computer software applications to effectively track, solicit, book and follow up on accounts in a proactive manner.
16. Develop and maintain knowledge of market trends, competition, and customers.
17. Collaborate with team to achieve better results.
Skills:
1. Exposure to International destinations is expected.
2. Familiarity and, with assistance, capable of operating applicable automated airline reservation and ticketing system.
3. Ticketing software knowledge is required
4. Computer and IT skills are required.
5. Written and spoken English and Somali languages are required.
Expectations:
1. Commitment to providing exceptional service
2. Professional expertise and a passion for what you do
3. High level of integrity
4. Ability to work independently and collaboratively as a team member.
5. Creative thinking and problem-solving skills
6. Dedication to developing your own skills and knowledge
Minimum Qualifications:
1. A bachelor’s degree in Sales, Marketing, Public relations or International relations.
2. At least 3 years of previous experience of travel sales.
3. Knowledge of an automated airline reservation system preferred.
4. Any of the IATA Certified training certificates is an added advantage.
5. Satisfactory employment screening results.
How to Apply:
Interested candidates who meet the required qualifications and the experience are invited to submit updated CV and a cover letter explaining their motivation and why they are suited for the position.
Send your application to [email protected]
not letter than 18/12/2018 Mid-night Mogadishu time.
Applications sent after the deadline will not be considered.
NB: Qualified female applicants are highly encouraged to apply.
