When the orderly, Jose, delivers the patient’s dinner, he notices that Diane is uncomfortable in the chair she is sitting in. He also remembers that there is a more comfortable chair in the adjoining and vacant room. Without being asked to do so, he brings in the more comfortable chair so that Diane’s visit is more pleasant. After visiting hours, Diane is leaving the recovery floor when she takes
out her mobile phone. The ThankBank mobile app automatically identifies where she is. Instead of simply “liking” the group page of the hospital on Facebook, Diane is able to pull up a list of hospital employees currently on staff and “thank” Jose with a brief, personal written message. ThankBank.net facilitates and records this “thank” exchange, and keeps track of the number and type of “thanks” for each employee at this particular hospital, supplying dynamic and cumulative feedback to the hospital administrators. The “thank” can then be shared on Diane’s Facebook wall as well as the hospital’s wall, and Jose may post the “thank” to other sites such as his Yahoo! What would have previously been a verbal gesture lost in the moment is now published and recorded giving gratitude to someone who deserves it and giving an employer valuable information about a helpful employee.
