Polish Call Center

01/30/2018

With the high stress environment of a , doing so might seem to be a daunting task. But by considering your agents' welfare instead of just focusing on hitting metric goals per day, you can be assured of a happy and productive team.

11/20/2017

Adopting a customers-first approach can help improve the overall . Learn how your bilingual can become customer-centric by reading this.

09/29/2017

Adopting a customers-first approach can help improve the overall . Learn how your bilingual can become customer-centric by reading this.

Having a customer service roadmap will let you identify your goals and devise ways to get there.

06/21/2017

Tracking your rates can help you build a high-performing .

Read more on why this metric is crucial for .

Here's why all call centers must monitor their first call resolution rates.

05/02/2017

Growing brands, especially those expanding beyond their country's borders, must devise their customer communication strategies carefully.

This is why businesses with branches different parts of the world outsource to multilingual .

Multilingual call centers help you communicate effectively with a diverse clientele. Here are the benefits of partnering with a multilingual provider.

03/22/2017

Is your struggling to make a positive impression among your clients? It may be because of overlooked issues that are preventing you from delivering great .

These issues may be preventing you from delivering an excellent customer service.

01/09/2017

Many business owners have a hard time finding culturally sensitive providers, primarily because this trait is not readily observable. However, there are five specific signs that you can watch out for in order to filter your choices.

If your provider has the following, they may be the right fit for you.

How do you know whether your prospective contact center partner is culturally sensitive? Here are the signs.

07/25/2016

Stay updated on new trends. Find out the three newest technologies that may soon revolutionize platforms.

The emergence of new media triggers shifts in customer service platforms. Here are three trends that may soon change the call center landscape.

01/25/2016

Making a habit of listening to customer calls allows business owners to gain a fresh perspective on . It lets them understand their clients and spot discrepancies with the way they interact with their market.

Read this article for more compelling reasons on why monitoring calls can be good for your business.

Should business owners listen to customer service calls? What could they gain from making this a habit? Read this to find out.

05/08/2015

Polish business etiquette 101:
Here’s what you need to know about handling your customers.

Here are business etiquette tips to ensure success if your company caters to the Polish market.

04/06/2015

Making sure that your call center partner has employees with the right skills and the technology you need provides easier and faster transactions between your business and your customers.

And this can help your business ensure utmost customer satisfaction.

A team of experts combined with the right call center technology make up the two key areas in outsourcing services.

03/02/2015

service provider, Polish Call Center, unveils its official website as a platform for international companies wanting to expand their global reach, and professionals looks to start a career in and .

Bilingual customer service provider, Polish Call Center, has launched its official website for business partners and clients.