ASSESSMENT
IMPLEMENT
PLANNING
EFFICIENCIES
Royal Illumination Concepts ltd uses surveys, interviews, and observation to conduct a comprehensive service audit. Royal Illumination Concepts ltd monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed. Once we have executive buy-in, we oversee the implementation process from start to finish. We identify t
echnology, training, and processes to take your service team to the next level. SEASONED PROS
OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare. OUR SERVICES
◾Business Process Outsourcing
◾Service benchmarking
◾Big Data Management
◾IT Management & Modernization
◾KPI measurement
◾Workforce Management
◾ Talent Management ERP Business Solutions
◾Managed Solutions
◾Training & Workshop
TESTIMONIALS
“Royal Illumination Concepts ltd delivered everything they promised. Our customer satisfaction levels are at an all-time high!”
ICT SOLUTIONS
We base our industry benchmark reports on thousands of consumer surveys. business intelligence
Royal Illumination Concepts ltd uses unbiased third-party shoppers to gather actionable data for you. training
We evaluate your call center on 98 best practices and recommend improvements. software development
Royal Illumination Concepts ltd offers social media benchmarking and shopper experience assessment. systems integrations
Receive a ranked and prioritized list of your customers’ wants and needs. Analysis & Strategy
Our experts are skilled with a variety of types of statistical analyses. Lifetime Value Analysis
Royal Illumination Concepts ltd analyzes your data to identify your most valuable customers. project management
Find out how you compare to direct competitors and industry leaders