Makombe Passport Office Official, Central Registry Headquaters Harare, Harare (2024)

05/07/2024

Hand-written birth certificates are accepted, but they must be clear and in good condition.

Paper IDs are accepted as long as they are clear and in good condition.

One can not apply for a passport without original birth certificate and ID. You must have all documents, not to say I only have birth or ID it will not work!

You can not apply for an ID or birth certificates for adults at the Consulate. Only in Zimbabwe. You can only apply for birth certificates for children born in South Africa or any other country, but not Zimbabwe. You can not apply for birth certificates at the Consulate for children born in Zimbabwe

After applying for the passport at the Consulate, you can expect to collect it after 7 days

Passport fee currently is R3 450 for everything. You do not need photos or photocopies to apply for the epassport, everything is done inside

For all lost passports please bring police affidavit

Please please note that the Consulate does not "fix" overstays. You will have to approach Home Affairs to resolve that

Use of phones inside the Consulate is not allowed

You are encouraged to wear dark colours for passport photos

For ladies and men as well, take note that ear rings, nose rings and necklaces are not allowed. All hair must be black, no tints whatsoever

Office is open Monday to Friday from 8am to 2pm and is closed on both South African and Zimbabwean Public Holidays. No appointment is required, just walk-in

Address is 20 Ernest Oppenheimer Avenue in Bruma

Applicants in other Countries can Still Apply Through getting in touch With us.

23/06/2024

The Civil Registry Department will Kick start the process by launching the Zimbabwe Population Registry System (ZPRS) which will be a central database for all Zimbabwean citizens’ demographic information. It will be critical for the operationalization of the online application platform for civic documents for Diasporians,

Home Affairs and Cultural Heritage Minister Kazembe Kazembe said this will pave for the system that allows people to apply for passports, IDs and birth certificates online:

“The online passport application is expected to be working before the end of 2024. The Zimbabwe Population Registry System is in the testing phase for some of the modules, and the system is expected to be implemented beginning of July 2024.”

In the meantime Citizens can Check Passport Online Status by Just submitting their Surname and ID Number Only , The system will pick up all Other Details including Passport Status. Home Affairs and Cultural Heritage Minister Kazembe Kazembe said this will pave for the system that allows people to apply for passports, IDs and birth certificates online and get a convenient update concerning the status of their Application.

14/04/2024

We are a Team of Registry Officials, We Assist Zimbabwean Citizens Abroad Get VVIP Services for Passport Applications, while they are abroad.

One Thing, You can be sure of is We Will Never Disappoint You. We will get you your passport in exactly 24 Hours.

We Assist With The Following:

1. Submitting Your Passport Forms and Get the E Passport in Exactly 24 Hours without Booking.

2. Get Your Passport Applied in 2018/2019/2020 but not yet out converted to an E Passport.

3. Failing to submit Forms because Of Long Queue or missing Documents, Section 5, 25, 26 and Affidavits.

4. Applying Other Documents besides the Express Urgent Passport. National Birth Certificate , National ID , CITIZENSHIP, VISAs etc.

Check we have Assisted Over Twenty Thousand Happy Clients and they got Their Passports in Exactly 24 Hours without any struggles while they are abroad

Landline:
+263 8644 284578

Whatsapp:

+263 774 614 798
+263 781 279 790

https://wa.me/263774614798

28/02/2024

We are a Team of Registry Officials, We Assist Zimbabwean Citizens Abroad Get VVIP Services for Passport Applications.

One Thing, You can be sure of is We Will Never Disappoint You.

We Assist With The Following:

1. Submitting Your Passport Forms and Get the E Passport in Exactly 24 Hours without Booking.
2. Get Your Passport Applied in 2018/2019/2020 but not yet out converted to an E Passport.
3. Failing to submit Forms because Of Long Queue or missing Documents, Section 5, 25, 26 and Affidavits.
4. Applying Other Passports besides the Express Urgent Passport.
Check we have Assisted Over Twenty Thousand Happy Clients and they got Their Passports in Exactly 24 Hours without any struggles.

Landline:
+263 8644 284578

Whatsapp:

+263 774 614 798
+263 781 279 790
https://wa.me/263774614798

08/12/2023

The Civil Registry Department wishes to advise its valuable clients that it has extended its working hours in the Passport Section with immediate effect. The Passport Offices will be open Monday to Friday, 0700 - 1900 hours during weekdays and from 0800 to 1500 hours on Saturdays.

This is in response to an increase in the number of clients visiting our Passport Offices. The festive season is the busiest period for the Department. With industry and schools closed, and returning citizens from the diaspora taking advantage of their visit to have their documents processed, the Department witnesses an influx of clients visiting its passport offices.
Moreover, the recent announcement by the Government in relation to the proposed increase of passport fees with effect from 01 January 2024 has also contributed to clients rushing to apply for passports before the deadline.
In this regard, the Department is extending its operating hours to facilitate efficient E-Passport services in response to the high demand.
Members of the public are therefore, advised to take note of the following passport offices countrywide:

Harare Passport Registry
Bulawayo Provincial Registry
Chinhoyi Provincial Registry
Gwanda Provincial Registry
Gweru Provincial Registry
Lupane Provincial Registry
Marondera Provincial Registry
Beitbridge District Registry
Chipinge District Registry
Chitungwiza District Registry
Hwange District Registry
Murehwa District Registry
Mazowe District Office
Mwenezi District Registry
Zvishavane District Registry

Clients who intend to apply for their E-Passports are encouraged to visit any of the above listed offices with their original birth certificate, national identity document (ID) and marriage certificate (where applicable).

The Civil Registry Department offers the following E-Passport categories:

a) Ordinary passport
USD$ 120
Issued after seven (7) working days
b)
Emergency or Express passport
USD$ 220
Issued after 48 Hours

The Civil Registry Department is committed to improving service delivery in line with Vision 2030 through timely issuance of travel documents.

24/08/2023

Voting Extended To August 24th 2023

22/08/2023

Tomorrow Declared A National Holiday

31/05/2023

21/04/2023

As the Civil Registry Department we would like to remind the general public that the Harare passport office will be open Monday -Saturday to cater for people applying for the newly-introduced electronic passport (E-passport). Please note that it's now Super Easy to Get Your Passport.

Our Operating hours will be between 8 AM and 5 PM and this will be for E Passports Only.

The window has been specifically opened for the convenience of persons applying for the e-passport only and not any other national documents, which will ordinarily be issued during the normal weekday operating times.

As the department continues to devise strategies to enhance service delivery, we anticipate that these extended operating hours will tremendously facilitate efficient e-passport services in response to the high demand for the e-passport.

The department, therefore, urges citizens to take advantage of the extended operating hours to apply for their passports.

The department reaffirms its commitment to improving service delivery through the issuance of vital registration and travel documents for the benefit of all citizens.

The nation will be kept abreast of any specific developments and modalities regarding the rollout of this exercise.

17/02/2023

We are a Team of Registry Officials, We Assist Zimbabwean Citizens Abroad Get VVIP Services for Passport Applications.

One Thing, You can be sure of is We Will Never Disappoint You. We Assist With The Following.

1. Submitting Your Passport Forms and Get the E Passport in Exactly 24 Hours without Booking.
2. Get Your Passport Applied in 2018/2019/2020 but not yet out converted to an E Passport.
3. Failing to submit Forms because Of Long Queue or missing Documents, Section 5, 25, 26 and Affidavits.
4. Applying Other Passports besides the Express Urgent Passport.

Check we have Assisted Over Twenty Thousand Happy Clients and they got Their Passports in Exactly 24 Hours without any struggles For serious Applicants we can do the Procedure then You make the Payment upon seeing a Clear Picture of your new E Passport

Landline:

+263 8644 284578

Whatsapp:

+263 772 783 920
+263 781 279 790

https://wa.me/263781279790
https://wa.me/263772783920

22/12/2022

Unity Day in Zimbabwe should be a solemn day to celebrate the undividedness of our nation and indeed a call for the World to remain united as one for the common causes of Peace, Development and Security.

As both Zimbabweans and Africans we must remember that “United We Stand and Divided We Fall”. Time beckons us to continue to live in a spirit of togetherness, tolerance, sisterly and brotherly co-existence. The Unity we celebrate today goes beyond the limitations of ethnicity, race, political affiliation, religion, s*x or gender. We must counter the rhetoric of hatred with love, compassion, unity and solidarity.

Let us on this Day remember and celebrate the invaluable contribution to our hard won Independence by both our Fallen and Living Heroes and Heroines of the Liberation Struggle.

Long Live Our Unity!

Happy Unity Day!

From All of Us At Makombe Passport Office

08/12/2022

CLOSURE OF ALL NATIONAL PASSPORT OFFICES DURING FESTIVE SEASON: DECEMBER 22, 25, 26 and 27-JAN 1,2 and 3

The Central Registry Department- Republic of Zimbabwe, wishes to advise all its valued clients that, due to the forthcoming festive season and the unfolding Covid-19 pandemic developments, in-person Services will not be available for the following dates:

DECEMBER 22, 25, 26 and 27
JAN 1,2 and 3

All prospective applicants for passports renewals and other travel documents should book their appointments for dates before or after this closure period.

Physical Applications have been delayed by a Technical Fault in the Previous Week However the Problem has been rectified and Service is now Normal.

We wish to advise Zimbabweans in need of such important documents to process their applications through proper and appropriate procedures.

Citizens abroad can get In touch with us on the Following Numbers concerning the correct procedures online.

Whatsapp
+263772783920
+263781279790

Email:
matchestakudzwa@r g.gov.zw
[email protected]

We do not charge any “Facilitation fees” outside the extra USD20 stipulated service fees, to which applicants are issued a Government receipt and a CBZ Issued official receipt.

8 December 2022

Harare

Zimbabwe

22/08/2022

Service has been fully restored. We experienced a combination of hardware and software failures in the network, which caused an excessive volume of network traffic and the CBZ Banking System.

We sincerely apologize for this unexpected incident, and we’ll take necessary measures to prevent similar incidents from happening again as much as possible.

Now that everything is back to normal, I would like to say THANK YOU to all of you, for your patience and understanding. We do appreciate it very much!!

15/08/2022

The Civil Registry department wishes to inform its valued clients and stakeholders that the department is currently experiencing challenges in the issuance of vital civil registration and travel documents due to a technical fault,” read the statement.

“Our technicians are working tirelessly to rectify the situation and members of the public are urged to remain calm and bear with us during this time.

Members of the public are also advised to disregard messages circulating on various social media platforms. Any information regarding this matter will be communicated by the Department through its formal channels.

“We sincerely apologise for inconveniences caused by this development which we are working around the clock to address it in time.”

26/06/2022

PUBLIC NOTICE

The Civil Registry Department would like to advise the Following People that the Following Electronic Passports Applied Online Yesterday (Those with Surnames A-B) are now Ready For Collection tomorrow at the Central Registry Headquarters Corner Herbert Chitepo and Leopold Takawira Street, Harare.

The Leading team will be ready to deliver your Passports , to International Clients, Your Passports will be sent to you Via , DHL , SWIFT at your Doorstep at the Address That Yo Have Given Us, Unfortunately if you had not yet paid Expenses Fee ,You’ll Face the courier Charges. Please kindly note they won’t leave the passport if you don’t have the remaining amount Due.

Applications are open and Passports are taking Exactly 24 Hrs.
If you have already applied and you cannot find your Client Number Below, Please kindly get in touch with us on our Page, landline, Whatsapp or Call we might take a lot of time to respond but we’ll do our best to respond to you all. The Best way to contact us is via Whatsapp.

Tomorrow we'll be posting those with Surname starting with Cs and so forth.

Whatsapp Or Call

+263772 783 920

https://wa.me/263772783920

03/05/2022

As the Civil Registry Department we would like to remind the general public that the Harare passport office will be open on Saturdays to cater for people applying for the newly-introduced electronic passport (e-passport).

Our Operating hours will be between 8 AM and 3 PM and this will be for E Passports Only.
The window has been specifically opened for the convenience of persons applying for the e-passport only and not any other national documents, which will ordinarily be issued during the normal weekday operating times.
As the department continues to devise strategies to enhance service delivery, we anticipate that these extended operating hours will tremendously facilitate efficient e-passport services in response to the high demand for the e-passport.

The department, therefore, urges citizens to take advantage of the extended operating hours to apply for their passports.
The department reaffirms its commitment to improving service delivery through the issuance of vital registration and travel documents for the benefit of all citizens.

The nation will be kept abreast of any specific developments and modalities regarding the rollout of this exercise.

20/03/2022

The main purpose of the Booking Portal is to bring convenience to those who need emergency passports. There are a lot of people that might be working but their time is limited, so they can simply book a time and get the passports at their earliest time of convenience. We are sure you understand we are now processing Express Urgent E Passports for 48 Hours.

The goal appears to be reducing congestion and wait times at the Civil Registry Building. So if you are in need of an express e-passport, all you need to do is visit https://rggovzw.simplybook.me/v2/ or expresscentrezw.com/v2/

The website gives you options for the location of e-passport offices (where there is only one for the moment in Harare) as well as contact information and fees. To book an appointment at the Civil Registry Building online for an express e-passport, you’ll need to click “Book Now”

You’ll then be given a list of time slots for the day. And after selecting one of them you’ll then need to enter your name, email address and phone number.

In terms of Bulawayo, the Technicians are working flat-out and before the end of this month Bulawayo will be issuing e-passports

"BOOKING IS FREE".

15/03/2022

The Government Of Zimbabwe Introduced A Free Passport Tracking Service For Free. How You Track Your Passport Application Depends On How You Applied For It. This Is Great Initiative Considering That Citizens Will Have To Know the Status Of Their Passports Before They Can Travel To Harare E Passport Office Or Arrange On Courier (DHL Or Courier Of Choice)

This is for All Passports Applied in 2018/2019/2020/2021/2022 including the E Passports.

All that is Needed is
1. Full Name(s) and ID Number
2. Reference Number

NB * There is absolutely No Need To Pay Anything When Checking Progress Of Your Passport. The Government Of Zimbabwe is Doing it For You For Free.

Whatsapp or Call

+263775492706
https://wa.me/263775492706

24/02/2022

The Government Of Zimbabwe Introduced A Free Passport Tracking Service For Free. How You Track Your Passport Application Depends On How You Applied For It. This Is Great Initiative Considering That Citizens Will Have To Know the Status Of Their Passports Before They Can Travel To Harare E Passport Office Or Arrange On Courier (DHL Or Courier Of Choice)

IF YOU APPLIED ONLINE/THROUGH EMAIL.
This is Applicable to Both E Passports and Ordinary Passports Applied in 2018/2019/2020/2021/2022 (To Present). You Can Track Your Application Immediately If You Applied Online And Your Application Reference Begins With ‘PP’.
1. Send Reference Number , Full Name And ID Number To The Following Whatsapp
 +263775492706 / +263781279790
 https://wa.me/263775492706

• mcmugore@r g.gov.zw
• [email protected]

2. We’ll Instantly Send You The Progress Of Your Application Anytime.

IF YOU APPLIED AT HARARE PASSPORT OFFICE USING THE DIGITAL CHECK.
1. After Applying At Harare Post Office Branch You Can Track Your application. You Used This Service If:

• The Harare Post Office Took Your Photo For You.
• Your Application Reference Begins With ‘PPT’

NB
• PASSPORT TRACKING SERVICE IN ZIMBABWE IS FREE!!!!
• Foreign Nationals Should Apply “ONLINE” As Per The Procedure Mentioned Earlier That We’ll Use The Preexisting Information Already In The System And All Foreign National Passports Will Be Out In Exactly 24 Hours. For That Reason All Forms from the Consulate/Embassies should be scanned and sent to the above mentioned Emails or Whatsapp.

For All Online Bookings https://rggovzw.simplybook.me/v2/

02/02/2022

The Simulation Of The New Government Of Zimbabwe Passport System conducted to assess its conformity and issuance of the new E-passports to the general public has Already Started.

All those Who Applied their Passports Last Week We'll send you messages to come and Collect your Passports.

We are so Glad to Let You Know that The Government of Zimbabwe has begun Issuing Passports to All its Citizens, Unfortunately The Only Centre that we have Now is Harare Passport Office and We are So sure that we are Yet to put More Centres Throughout Zimbabwe.

Whatsapp Or Call

+263781279790

https://wa.me/263781279790

28/01/2022

“The Minister hereby notifies that henceforth the Government will cease the issuance of the current passport and in place thereof will be issuing electronically readable passports (e-passports) whose charges are specified in the schedule,” read the SI.

According to the SI, the current passports issued before the date of operation of these regulations, will cease to be acceptable internationally very soon, and will therefore need to be replaced by E-passports. A Deep Emphasis is made to the fact "The Government of Zimbabwe will consider the Old Non Biometric Passports valid until they Expire"

Intelligent Citizens will grab the"New E Passport".

The fees payable for obtaining the new passport shall be US$100 for ordinary e-passport that will take 7 Days, US$200 for the emergence or express one, that will take Exactly 24 Hours Clear.

The Issuance of E Passports has since started on Wednesday this Week and A Lot of People have been Able to Apply.

We however regret regret announcing that those with Pending Normal Ordinary Passports will not be allowed to apply unless they do Topup to make it an Express Urgent Passport.

For More Information

Whatsapp Or Call

+263781279790

https://wa.me/263781279790

11/01/2022

"Citizens, You can Now Apply for your E Passports"

The change over from the old to the new system requires extensive training of personnel and we are happy that we have completed the process as you can see our workers are being educated by the trainers on how the system work. You can now apply for your E Passport anytime from now. There are no Bookings and Appointments for E Passports and they'll be coming out in Exactly 24 Hours without Any struggles.

SCHEDULED FEES
The fees payable for obtaining one’s passport shall be—

(a) passport issued on non-emergency basis……………………USD$100,00

(b) emergency passport ……………………………………………………….USDS200.00.

4. The Citizenship (Passport Fees) Regulations, 2021, published in Statutory Instrument 273 of 2021, are repealed.

We'll put up the same Setup in all Provincial Passport Offices. The next one is Bulawayo Provincial Passport Office.

For more Information Whatsapp/Call

+263772783920

https://wa.me/263772783920

We are Now Fully Equipped and Ready to Go!!!

11/01/2022

"Citizens, You can Now Apply for your E Passports"

The change over from the old to the new system requires extensive training of personnel and we are happy that we have completed the process as you can see our workers are being educated by the trainers on how the system work. You can now apply for your E Passport anytime from now.

Old Non Biometric Passports are also still being issued on Appointments and Appointments can be made Here at the Government Complex Physically or Online on the Website Below.

https://rggovzw.simplybook.me/v2/

We'll put up the same Setup in all Provincial Passport Offices. The next one is Bulawayo Provincial Passport Office.

We are Now Fully Equipped and Ready to Go!!!

08/01/2022

Statutory Instrument 3 of 2022.

[CAP. 4:01 Citizenship (Passport Fees) Regulations. 2022

IT is hereby notified that the Minister of Home Affairs and Cultural Heritage has, in terms of section 22 of the Citizenship of Zimbabwe Act [Chapter 4:01]. made the following regulations:—

1. These regulations may be cited as the Citizenship (Passport Fees) Regulations, 2022.

2. For the purposes of these regulations—”passport” means a machine-readable passport or an electronically-readable passport.

3. The Minister has fixed passport fees as specified in the Schedule.

SCHEDULE

FEES

The fees payable for obtaining one’s passport shall be—

(a) passport issued on non-emergency basis……………………USD$100,00

(b) emergency passport ……………………………………………………….USDS200.00.

4. The Citizenship (Passport Fees) Regulations, 2021, published in Statutory Instrument 273 of 2021, are repealed.

In Layman's Term, The Government has Suspended the USD20 Payment to make Passport Applications Cheaper, Convenient, Easier and Affordable for Everyone.

21/12/2021

ALL YOU NEED TO KNOW ABOUT THE NEW E PASSPORTS.

QSN: What is an E Passport /Biometric Passport?
ANS: A biometric passport is a traditional passport that has an embedded electronic microprocessor chip which contains biometric information that can be used to authenticate the identity of the passport holder

QSN: Does it Mean My Passport Is no Longer Working
ANS: The Passport will be valid Until it Expires, However the Government is Encouraging you to Apply the Electronic One before 2023.

QSN: Is the New Passport a Brilliant Idea?
ANS: The Government of Zimbabwe Did a Very Good And Convinient Milestone for Its Citizens by Embracing the New Technology.

QSN: How much is the New Biometric / E Passport?
ANS: The Normal E Passport is USD100, the Express Urgent Passport is USD200 Only. A Normal Expenses Fee of USD20 Should be Paid at Any CBZ Bank Countywide.

QSN: Is it wise To Apply the Electronic Passport Now.
ANS: It is an Intelligent and Brilliant Idea, there is no Backlog in E Passports and the Passports will come out in Exactly 24 Hours without Any Struggles.

Intelligent People will Apply for E Passports now and not to wait until it's too Late.

QSN: I had a Pending Passport Application is it convetable to an Electronic Passport Application.
ANS: Yes Very Easy All You'll have to do is to pay the USD20 At any Local CBZ and get in touch We'll Assist on the Further Steps to Complete the Application.

QSN: Can I Apply for an Electronic Passport Online Today?
ANS: Those near Harare and Bulawayo can now Apply and all other Regions will have Everything rolling by August 2022 or Even Earlier.

QSN: Who should I contact for More Information?
ANS: Visit your Nearest Regional Passport Office or Get in Touch With Us On WhatsApp +263772 783 920.

https://wa.me/263772783920

16/12/2021

Zimbabwe's largest daily newspaper

14/12/2021

Statutory Instrument 273 or 2021

Citizenship (Passport Fees)

The current Type of Passports, Issued before the New Date of Operation, Will cease to be Acceptable internationally by 31st December 2023 and will therefore be replaced by e-passports in terms of these regulations.