What are the opening hours?

Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 08:00 - 17:00

Customer Experience Association of Zimbabwe -CXAZ

Home
Zimbabwe
Harare
Customer Experience Association of Zimbabwe -CXAZ

CXAZ Brief profile At CXAZ, we firmly believe that collaboration and knowledge exchange are essential for sustainable industry development.
(6)

CXAZ (Customer Experience Association of Zimbabwe) is a premier organization that specializes in training, research, CX and contact center auditing, as well as CX and contact center consulting. With a wide range of services catering to both individual and corporate members, CXAZ aims to establish itself as the leading and most reputable industry body in Zimbabwe, dedicated to enhancing customer ex

perience excellence. As an esteemed association, CXAZ is committed to providing expert support services in customer experience and contact center management to existing industry players, individual members, and the government. We strive to deliver credible and valuable insights, empowering businesses and professionals to elevate their customer experience strategies and practices. With a focus on fostering growth, innovation, and best practices, CXAZ is dedicated to equipping its members with the knowledge, tools, and resources needed to excel in the dynamic field of customer experience. By leveraging our extensive expertise, industry partnerships, and research capabilities, we aim to drive positive change and elevate the standards of customer experience and contact center operations in Zimbabwe. Through our diverse range of training programs, cutting-edge research initiatives, and comprehensive auditing and consulting services, we are dedicated to facilitating the growth and success of our members and the industry as a whole.

30/08/2024

Day 2 of the CX Strategic Masterclass

Prosper Mutswiri delivering a presentation on Prioritizing Customer Accessibility to Information…

30/08/2024

Congratulations to Patience Chipo Mubaiwa for being the CX Masterclass Champion at our ongoing Customer Experience Strategic Masterclass….

Old Mutual Limited Old Mutual insurance ZETDC CP Chemicals Pvt Ltd NSSA Tel·One Liquid Intelligent Technologies Zimbabwe

30/08/2024

Unlock excellence in customer service and professional development with the Customer Experience Association of Zimbabwe! Our corporate training programs, including CX Mastery, Sales Excellence, and Team Building, are tailored to meet the unique needs of Zimbabwean businesses. With expert trainers and interactive sessions, we help your team gain the skills needed to thrive in today's competitive market. Contact us today to book your session!

Call us at 0242 254 381 - 2 or visit us at the 9th Floor, Causeway Building, Chr 4th & Central Ave, Harare.

29/08/2024

Here's how to practice active listening effectively:

1. Give Your Full Attention: When a customer is speaking, focus entirely on them. Avoid distractions like checking your phone, multitasking, or thinking about what you'll say next.

2. ⁠Use Positive Body Language: Non-verbal cues, such as nodding, maintaining eye contact, and leaning slightly forward, signal that you are engaged and interested in what the customer has to say.

3. ⁠Avoid Interrupting: Let the customer finish their thoughts before you respond.

4. ⁠Reflect and Paraphrase: Once the customer has finished speaking, reflect on what they’ve said by paraphrasing their concerns or questions.

5. Ask Clarifying Questions: If something isn’t clear, ask questions to ensure you understand the issue correctly.

6. Provide Thoughtful Responses: Once you've fully understood the customer’s issue, respond thoughtfully and offer a solution that addresses their needs.

29/08/2024

A very warm welcome to the new members of our growing online community. To those who have been with us from the beginning,we thank you for your continued support. Here’s a reminder about why we started. Be sure to like and follow our pages for regular updates.

29/08/2024

Our Certified Strategic MasterClass is officially underway. This isn’t just another event—it’s a transformative experience designed to empower leaders in customer experience. Hosted by Paida Sakupwanya, Joseph Nkani and Michael Munawa.

Follow our page for more updates!

.

28/08/2024

Tomorrow is our Customer Experience Masterclass! Registration is still open until 4pm today.

28/08/2024

Our CX Personality for this week is Linda Evelyn Matowa from Nedbank Zimbabwe Limited.

27/08/2024

Only a few spots available for this year's Contact Centre Exchange Program, register today to participate. For more information,
contact +263 78 576 7310 or email [email protected].

26/08/2024

Happy Monday!

26/08/2024

Join us for the 13th Edition of the Service Excellence Awards Dinner Ceremony! 🏆

Celebrate outstanding service and dedication at the Rainbow Towers on October 26, 2024, from 18:00 to 21:00 hours. Dress to impress with our theme "Around The World!"

Don't miss this night of recognition, elegance, and global inspiration. Visit www.cxaz.org for more details.

26/08/2024

2 Days to go….

Register today and be a Certified Strategic CX Professional

21/08/2024

Our CX Personality for this week is Mpumelelo Ncube from Fiscal Support Services.

19/08/2024

Monday Motivation….

15/08/2024

Unlock your exclusive perks: Discover the transformative benefits of becoming a member…

Become a member today….

15/08/2024

Join us for a transformative breakfast meeting as we celebrate the National Customer Service Week on the 8th of October 2024 at Holiday Inn Bulawayo…

14/08/2024

Gain actionable insights and innovative approach to enhance customer experience at the upcoming STRATEGIC CUSTOMER EXPERIENCE MASTERCLASS

Hatch Talent Solutions
Econet Zimbabwe

14/08/2024

Only a few spots available for this year’s Contact Centre Exchange Program, register today to participate….

13/08/2024

Happy Defence Forces Day Zimbabwe….

12/08/2024

Happy Heroes Day….

08/08/2024

Southern Region CX Professionals don’t miss out..

Register today…

08/08/2024

07/08/2024

Our CX Personality for this week is Kudzai Milton Murongazvombo from

05/08/2024

CX Masterclass…

05/08/2024

Monday Motivation….

02/08/2024

Address

9th Floor Causeway Building Cnr 4th And Central Avenue
Harare
263

Opening Hours

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

Website

https://cxaz.org/

Alerts

Be the first to know and let us send you an email when Customer Experience Association of Zimbabwe -CXAZ posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Customer Experience Association of Zimbabwe -CXAZ:

Videos

Highlights from Day 1 of the CERTIFIED: STRATEGIC CUSTOMER EXPERIENCE Masterclass

#cxaz2024 #customerexperience #customerservice #customerserviceexcellence #customerexperiencemasterclass

Thursday CX Tips

Here's how to practice active listening effectively: 1. Give Your Full Attention: When a customer is speaking, focus entirely on them. Avoid distractions like checking your phone, multitasking, or thinking about what you'll say next. 2. ⁠Use Positive Body Language: Non-verbal cues, such as nodding, maintaining eye contact, and leaning slightly forward, signal that you are engaged and interested in what the customer has to say. 3. ⁠Avoid Interrupting: Let the customer finish their thoughts before you respond. 4. ⁠Reflect and Paraphrase: Once the customer has finished speaking, reflect on what they’ve said by paraphrasing their concerns or questions. 5. Ask Clarifying Questions: If something isn’t clear, ask questions to ensure you understand the issue correctly. 6. Provide Thoughtful Responses: Once you've fully understood the customer’s issue, respond thoughtfully and offer a solution that addresses their needs. #youngleaders #customerexperience #customerservice

Zimbabwe is making big strides in closing the science and technology skills gap! 🎓 Thanks to new scholarships from India and Mauritius, more young Zimbabweans will have the opportunity to study abroad and bring valuable skills back home. 🌍 This progress will not only advance our tech sector but also improve customer service and innovation across the nation. #Zimbabwe #TechSkills #Education #Innovation #Scholarships #STEM #FutureLeaders #CustomerService #ZimbabweRising #AfricaConclave #GlobalPartnership #SkillDevelopment

Happening now at CX Masterclass in Bulawayo… Mavuna Guest Lodge Rinos Mautsa Velile Dube NSSA NetOne Dandemutande Cimas Medical Aid Ecobank Group Ecobank Zimbabwe Chez travel Whitestone School, Bulawayo FIscal Support Services

Highlights from our Re-branding press conference from CCAZ to CXAZ… #CustomerExperienceAssociationofZimbabwe #ANewDawn #CXMasters

Highlights from our recently held Re-branding Press Conference.. #FromCCAZtoCXAZ #customerexperience #ANewDawn #cxaz #CX24

Engaging minds, expanding horizons- our delegates dive into an interactive session… Nedbank Zimbabwe CBZ Holdings EcoCash ZimbabweEconet Zimbabwe First Mutual Holdings LimitedCimas Medical AidZimbabwe Revenue Authority - ZIMRAZETDCZESA HoldingsTel·OneTouchbase TechnologiesZimnatZB Financial HoldingsNoah Mangwarara Noah MangwararaContact Centre Association of Zimbabwe (CCAZ)

#FromCCAZtoCXAZ #CX24 #customerexperience #CustomerExperienceisOurPassion

CCAZ Live Conversations: How can we best understand the impact of emotion on customer experience? Shingairai Chagonda Stanbic Bank Zimbabwe #CCAZ #CCAZLiveConversations #customerexperience #customerservice #ccaz

Certification: Delegates attending the Customer Experience Winter School will have the opportunity to become certified through the Chartered Institute of Customer Management - CICM a prestigious partner of CCAZ. The certification process will involve comprehensive training, assessments, and examinations, ensuring that participants gain a recognized qualification in customer management. The CICM certification will validate the delegates' expertise and demonstrate their commitment to professional growth in the field of customer experience. It will enhance their career prospects, increase their credibility among peers and employers, and serve as a testament to their dedication to delivering exceptional customer service. The Customer Experience Winter School organized by CCAZ, promises to be a transformative learning experience for CX professionals in Zimbabwe. Get in touch with us today [email protected],[email protected], [email protected] #cxwinterschool #customerexperience

CCAZ LIVE CONVERSATIONS: The pivotal role of women in shaping the future of customer experience. African Sun #WomensMonth2024 #customerexperience

Khangela wena ukhatshana kontuthu ziyathunqa…….. #customerexperience #sea2024

Thinking of how best you can improve productivity, performance, customer retention and CX effectiveness within your organization in 2024, come and learn more at the STRATEGIC WORLDCLASS CONTACT CENTRE SEMINAR to be held in partnership with the Rod Jones Contact Centre Consulting from 22-23 February 2024 at Rainbow Towers Hotel. Watch this video for more insights

CX Convention Highlights .Team building facilitated by Hatch Talent Solutions Winfield Strategy & Innovation Paidamoyo Sakupwanya Sinamai #cxconvention2023 #teamservice #customerexperience #ccaz

#cxconvention2023 Presentation by CCAZ Former Board President Dr Lance Mambondiani

The Travellers Band all the way from Gweru wowed the moment !!!! #sea2023highlights #teamservice #customerexperience

#SEA2023Highlights of the Service excellence awards dinner ceremony yesterday !!Thank you all for coming and congratulations to all the winners!!! #serviceexcellence #teamservice #customerexperience

ICT , Postal and Courier Services Minister Dr Tatenda Mavetera has applauded the Contact Centre Association of Zimbabwe for honouring the late founding President of CCAZ Mr Owen Vere

CCAZ has honored the late founding President Mr Owen Vere through a hall of fame. We will continue to live the vision that he left of service excellence . May his soul continue to rest in peace #customerexperience #service #SEA2023 #serviceexcellence