Leveraging AI to Enhance Your Insight Community
Watch our latest webinar featuring industry experts Ray Poynter and Matthieu Perrin as we explore how companies can harness the power of AI to revolutionize their Insight Community Programs. 🌟
Discover innovative strategies and practical tips from the forefront of market research. Plus, learn how to unlock the full potential of AI in engaging and understanding your community like never before.
#AIInnovation #MarketResearch #INSIGHTCommunity
Happy #CXDay!
CX Day is a global day to celebrate the organizations, individuals, and yes, customers, that are at the heart of better customer experiences.
We deliver CX differently. How?
We move your CX program from being compliance-based, towards being an input into business process re-engineering.
We avoid your CX program stagnating.
We design dashboards that promote actionability.
We design programs that move beyond the 'average customer'.
We link CX program to other data and insights process, in a two-way exchange of information.
Want to find out more? Ask us today.
We recently hosted our own 'Australia's Biggest Morning Tea' in support of the Cancer Council Australia - an organisation a lot of Potentiators are passionate about.
We shared a cuppa, we talked about how the Cancer Council are working towards a cancer free future, we shared cake recipes, we did a a movement energiser and we did a trivia quiz all about....tea of course ☕ .
Thanks to all the Potentiators for taking part and also contributing to this wonderful cause 💙💛🌻
#australiasbiggestmorningtea
Customer experience is a powerful differentiator. Done well, it will not only increase customer satisfaction and drive loyalty and spend but can also provide a real competitive advantage.
In our latest whitepaper, discover 5 tactics that will help you get the most out of your customer experience program.
From tips on how to maximize the feedback opportunity and target improvement efforts to ways that you can enhance your CX program with supplementary data.
Packed with practical advice, this whitepaper is a ‘must read’ if you want to take your CX program to the next level.
Download your free copy today.
https://www.potentiate.com/whitepapers/5-ways-to-improve-your-cx-strategy
Wishing our friends, clients and colleagues a very Happy Lunar New Year 🎇
🐅 The Year of the Tiger is often associated with bravery, courage and strength and also viewed as an uplifting animal that can give people hope.
Gōng Xǐ Fā Cái!
A Beginners Guide to CX | Potentiate
Today is Global CX Day!
To celebrate we have created a comprehensive eBook especially for you. Discover:
📍 The origins of CX
📍 How CX differs from mainstream research
📍 Popular CX metrics
📍 What to consider when setting up a CX program
Download today via the link below 👇
https://www.potentiate.com/whitepapers/a-beginners-guide-to-cx
If you are contemplating setting up a CX program, or would like to improve the one you have, please feel free to reach out, we are happy to help 😊 [email protected]
Here's to creating exceptional human experiences!
#CXDay
Happy International Dog day!!!
To celebrate we wanted to share our Potentiator Pooches - how adorable are they all!
Looking for some great dog puns and jokes? Then paws what you're doing and read these!
🐾 Did you see the dog's new outfit? It was quite fetching!
🐾 What does a dog like to eat for breakfast? Woofles!
🐾 What does the dog eat at the movies? Pupcorn!
Have a paw-some day!
#InternationalDogDay
#PotentiatorPooches
Happy World Emoji day! Who knew this was a thing? But we love it! And it's today!
Our challenge? How are you feeling right now? Post emoji's only. No words.
#WorldEmojiDay
To our amazing team in France - Happy Bastille Day! Vive le 14 juillet!
HOT OFF THE PRESS! 🔈🔈🔈
Potentiate has been named in the highly coveted GRIT Global Top 50 Most Innovative Companies for the second year in a row 🌟!
Moving up the ranks by an impressive 10 points since last year AND debuting in the Top 20 Most Innovative Full Service agencies.
Sending out a huge cheers to our Potentiators around the world - achieving this position is really the work of a lot of collective minds.
Also a massive shout out to our incredible clients and partners - we are truly grateful for your ongoing support and commitment to creating exceptional Human Experiences.
There is more to come, watch this space! But for now, a massive congratulations to all 👏.
@GreenBook #Top50MostInnovativeCompany #GRIT
https://www.potentiate.com/press/potentiate-once-again-named-in-the-global-2021-most-innovative-companies
We're hiring! Check out these fantastic roles - available now:
🌟 Research Director - Melbourne
🌟 Research Executive - Melbourne or Sydney
🌟 Qualitative Researcher - Sydney or Melbourne
🌟 Research Manager - Melbourne
🌟 CX Account Director - Melbourne
🌟 CX Program Coordinator - Melbourne
🌟 Sales Executive - Melbourne or Sydney
Our environment is fun and challenging, our work is leading edge and high profile, and we have ambitious goals that provide unique opportunities for you to develop and grow quickly. We have the courage to challenge not just what we do but how we do it.
Want to find out more? Check out all the roles via the link:
https://www.potentiate.com/careers
Interested? Contact us today at: [email protected]
Wanting to know what the Future of Insight Communities looks like?
Our Communities Manifesto is now available revealing the 10 principles that are important in the months and years ahead when it comes your insights community.
Following these principles will be critical in ensuring a customer-centric organisation ultimately resulting in business growth.
Download for free today!
https://www.potentiate.com/blog/communities-manifesto
We've been running Voice of Customer programs for the world's leading brands for well over a decade. The longevity of these programs is proof that they are delivering on business objectives every day.
Our unique approach is action-based. Revealing any issues your customers are experiencing, identifying painpoints to improve and celebrating what you’re doing well.
With a CX program from Potentiate you can move beyond simply measuring customer experience and turn up the dial on improving it. With in-built action planning reports, close loop feedback systems, and trigger emails all adding up to an impactful program that increases satisfaction, loyalty, advocacy and, ultimately, your bottom line.
All of our programs have seen significant increases in overall satisfaction and recommendation since they launched – including increases of up to 38% for overall satisfaction and 32% for recommendation.
Contact us at [email protected] today to discover more.
#VoiceofCustomer #CustomerExperience #CX #VOC #HX #HumanExperience #Innovative #PoweringHX #HXConnect
The celebrations are continuing here at Potentiate with the announcement that we are finalists in 2 categories for The Research Society 2021 Research Effectiveness Awards!
We are delighted to be shortlisted together with Southern Cross Austereo in the Technology and Innovation category as well as with the ACT Government in the Public Policy and Social Impact category.
It's fantastic working with both SCA and the ACT Government and we're thrilled to be showcasing the projects that we work on together.
Huge congratulations team!
#BetterTogether #researchawards
We are continuing to grow! An opportunity has opened up for an exceptional Enterprise Sales Lead to join our customer centric, tech savvy and fast-paced environment.
https://www.linkedin.com/jobs/view/2465793473/?capColoOverride=true
We are looking for a driven, self-motivated, results-orientated individual who is credible and comfortable dealing with senior business and professionals up to C-level. You will be instrumental in powering the Potentiate revenue engine through innovation & energy, impeccable execution, and maximizing value for our customers.
The successful candidate will bring their experience working within a SwaS – Solutions with a Service business that has B2B engagement with a B2C focus.
This is a great opportunity to be part of a rapidly growing business and play a significant part in the creation of new growth opportunities.
If this sounds like you - apply today via the link.
#BetterTogether #PoweringHX
We're thrilled these 2 absolute legend Potentiators, Madeline Baker and Marissa Tsioutsis have been shortlisted for the Young Researcher of the Year award in 2021 from The Research Society.
Jo O'Connor, Managing Director for Potentiate Australia said, "Maddi and Marissa are fantastic researchers, project managers and team players. I am consistently in awe of the high quality work they both produce as well as their professionalism, enthusiasm and dedication. They're also both great fun which makes working with them an absolute pleasure!"
Congratulations Maddi and Marissa - you're both amazing!
#researchawards
