Multi Vendor Support Services (MVSS) is an independent, leading multinational maintenance service provider for enterprise IT platforms, delivering a range of maintenance solutions geared around supporting and extending the life cycle of infrastructure with efficient, responsive, and proactive services. MVSSʼ focus is to improve bottom line cost savings for partners/end-users, whilst improving SLAʼ
s. MVSS achieves this by focusing on level 2/3 support services as a business rather than as a means of selling more hardware. We offer a comprehensive suite of support services covering the following vendor platforms –
• SUN/Oracle (Server/Storage/Tape)
• StorageTek (Storage/Tape)
• HP (HP9000, Proliant Servers and Enterprise Storages)
• DELL
• EMC
• NetApp
• IBM
MVSS’ solution provides a competitive edge in terms of pricing on both current and legacy equipment to ensure Partners are able present customers with a consistent value proposition and significant value. Backed by a deep knowledge base and decades of experience, our senior team of certified engineers work collaboratively to ensure service level agreements are always met and most importantly, partners require minimal effort before an engineer is deployed onsite. MVSS assists our partners to reduce complexity of managing Open System IT Infrastructure by providing unified access to;
• Open System Level 2/3 technical support
• Fully tested OEM spare parts supply/management
• Partner engineer training
• Proactive/predictive system health monitoring
• Customizable level of SLA to meet the customer/partnerʼs business requirement.
• 2 Hour response offered as a standard service
• Parts located globally to meet fix targets. Our specialty is a blended model of level 2/3 back end support as a boutique and specialised maintainer of OEM equipment. Service Strengths
MVSS expands the service strengths our service partners can provide to their end user customers covering multiple OEM platforms. We ensure the technical competency and currency of our partner’s field engineering teams. We deliver complete logistics management. We supply, at our cost, complete sparing, from initial parts stock to ongoing spares usage. Multi Vendor Support Services, working with recognized industry leaders, enables the delivery of hardware and software maintenance into business critical IT environments, assisting our clients and their customers to achieve sustainable growth in business efficiency and profitability
Geographic Coverage
MVSS has built a set of contracted alliances, which now provide our Asia Pacific regions with enhanced and multiple resources of support across a wider range of platforms and products. The MVSS support model
MVSS supply services in Australia & New Zealand, ASEAN and APAC countries and expert level remote technical support to IBM Europe covering all of EMEA (Europe, Middle East and Africa). Sydney head office employs the majority Level2 and 3 technical support staff.
