19/03/2020
UAE|EMIRATES
Updates on our response to the COVID-19 outbreak
Last updated: 19 March 2020, 10:30 Dubai (GMT+4)
In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence and peace of mind when planning your travel.
We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.
Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.
The UAE Government has temporarily suspended visas on arrival from 19 March. See: https://www.wam.ae/en/details/1395302831595. This includes suspended entry for valid visa holders see: https://www.wam.ae/en/details/1395302831731
We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.
Customers with tickets issued on/before 31st March who are impacted due to:
Travel ban: Where there is government notification that prohibits travel
Travel advisory: General government advisory against non-essential travel
Quarantine requirements: Mandatory quarantine at origin or destination
Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
Flight cancellation: Flights cancelled by Emirates
Are eligible for Rebooking, Travel Voucher and Refund options:
Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
Travel voucher for ticket value with a validity of 12 months from date of issue
Refund as per fare rules
Affected customers should contact their travel agent or Emirates office for rebooking options, travel voucher or refunds. To request a travel voucher or refund, customers who booked directly with Emirates can visit the Travel Voucher and/ or refund webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a rebooking and/or refunds.
FLIGHT UPDATES
The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. We aim to provide affected customers with updated information as early as possible.
To receive the latest notifications, customers should ensure their contact details are updated by visiting Manage booking. Customers can also check the website for the latest flight updates, rebooking and refund options.
Flights have been suspended to the following destinations:
Africa:
Abidjan (via Accra): From 21 March – 20 May
Accra: From 20 March – 21 May
Algiers: From 18 March – 20 May
Cairo:From 19 March – 31 March
Casablanca: From 16 March - 31 March
Conakry:From 22 March – 19 May
Dakar (via Conakry):From 22 March – 19 May
Harare (via Lusaka): From 20 March – 20 May
Khartoum:From 18 March- 20 May
Lusaka: From 20 March- 20 May
Luanda: From 24 March- 19 May
Tunis: From 18 March- 20 May
Dubai- Mauritius: From 20 March – 2 April. During this time, passengers can only travel from Mauritius to Dubai as directed by Mauritian authorities.
Americas:
Buenos Aires (via Rio de Janeiro): From 25 March- 20 May
Fort Lauderdale: From 13 March - 19 May
Mexico City (via Barcelona): From 20 March - 20 May
New York JFK – Milan: From 11 March - 20 May
New York EWR – Athens: From 13 March - 20 May
Rio de Janeiro: From 25 March- 20 May
Santiago (via Rio de Janeiro): From 25 March - 20 May
Asia:
Peshawar: From 15 March to 31 March, flights to/from Peshawar will be rerouted through Islamabad. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
Sialkot: From 15 March to 31 March, flights to/from Sialkot will be re-routed through Lahore. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
Dubai- Colombo: From 19 March - 25 March. During this time, passengers can only travel from Colombo to Dubai as directed by Sri Lankan authorities.
Australasia:
Adelaide: From 23 March – 20 May
Europe:
Barcelona:From 20 March - 20 May
Bologna: From 13 March - 20 May
Budapest: From 25 March- 20 May
Geneva: From 27 March- 20 May
Istanbul (IST): From 17 March - 30 April
Istanbul (SAW): From 17 March - 31 March
Larnaca: From 17 March – 20 May
Lisbon: From 19 March – 15 April
Madrid: From 18 March - 20 May
Malta (via Larnaca): From 17 March - 20 May
Milan: From 13 March - 20 May
Porto: From 17 March - 19 May
Rome: From 14 March - 20 May
Venice: From 12 March - 20 May
Warsaw: From 15 March - 20 May
Far East:
Bangkok- Hong Kong: From 9 March - 20 May
Guangzhou: From 05 February - 30 April
Shanghai: From 05 February -30 April
Taipei: From 16 March - 20 May
Dubai- Hanoi: From 18 March until further notice. During this time, passengers can only travel from Hanoi to Dubai as directed by Vietnamese authorities.
Dubai- Ho Chi Minh: From 18 March until further notice. During this time, passengers can only travel from Ho Chi Minh to Dubai as directed by Vietnamese authorities.
Gulf, Middle East:
Amman: From 17 March – 30 April
Baghdad: From 17 March – 30 April
Basra: From 17 March - 31 March
Beirut: From 17 March - – 30 April
Dammam: From 09 March until further notice
Jeddah: From 09 March until further notice
Kuwait City: From 14 March - 31 March
Medina: From 09 March until further notice
Riyadh: From 09 March - 31 March
Tehran: From 26 February until further notice
ABU DHABI, 18th March, 2020 (WAM) -- The UAE has announced a temporary suspension on issuing visas upon arrival for holders of exempted passports, effective 01:00 (UAE local time) on Thursday, the 19th of March, 2020, as part of the precautionary and preventive measures adopted by the country to con...
