Lovemarks Campus

Lovemarks Campus Lovemarks Campus is a resource by Saatchi & Saatchi for students and educators who are interested in learning about and teaching Lovemarks.

The Lovemarks philosophy is about creating deep emotional connections with consumers through Mystery, Sensuality and Intimacy. This approach is now well-established in the world of marketing as a response to the question, “What comes after brands?”

Over the past decade, the Lovemarks concept has sparked a wealth of research on the topic of emotional marketing. Lovemarks Campus uses that research

to facilitate a rigorous academic discussion on the role emotions play in consumer decisions. Here, you’ll find a regularly updated collection of some of the cutting-edge research that informs Saatchi & Saatchi’s thinking about creating brands that inspire Loyalty Beyond Reason. These include papers, presentations, speeches, video, audio and books. The site also features a number of tools for educators who are interested in teaching Lovemarks – and the broader idea of emotional marketing – to their students. Saatchi & Saatchi is proud to be fostering a rich conversation about the thing that matters most to us in the world of marketing: the consumer experience. Kevin Roberts
Chairman, Saatchi & Saatchi

“Make sure to get the latest book from Kevin Roberts, Chairman of Saatchi & Saatchi and author of  : the Future Beyond B...
07/29/2016

“Make sure to get the latest book from Kevin Roberts, Chairman of Saatchi & Saatchi and author of : the Future Beyond Brands: : Leadership in a Crazy World.
Read more here: http://bit.ly/2aBO2IO

Tune in tonight to hear Kevin Roberts, chairman of Saatchi & Saatchi and author of  , speak on   7:30a ET/11:30a GMT/11....
07/14/2016

Tune in tonight to hear Kevin Roberts, chairman of Saatchi & Saatchi and author of , speak on

7:30a ET/11:30a GMT/11.30p NZ on Facebook Live

"“It is an entirely new and more intimate way to tell a story, where the brand has the opportunity to feed to the consum...
03/27/2016

"“It is an entirely new and more intimate way to tell a story, where the brand has the opportunity to feed to the consumers exclusive never-seen-before scoops, making them feel special and closer to the brand, and at the same time get their real and genuine responses on the content."

As content consumption continues to shift toward mobile devices, Snapchat is benefiting due to its quick bursts of immediate entertainment.

"But even as social media influencers are landing bigger and better brand deals, some brand mascots are going in the opp...
03/22/2016

"But even as social media influencers are landing bigger and better brand deals, some brand mascots are going in the opposite direction — moving from the TV screen to become social media stars themselves."

Brand mascots -- like Burger King's retired monarch -- have fallen out of favor as brands increasingly turn to social influencers on Snapchat and Instagram.

"Positive use of emotion dominates – 20% of worldwide use is for just one emoji (a face with tears of laughter) and mill...
03/17/2016

"Positive use of emotion dominates – 20% of worldwide use is for just one emoji (a face with tears of laughter) and millennials are starting to hack into the limited Unicode character set to create their own combinations of emoji and a whole new form of language. Ultimately this is leading us into a new era: the era of non-textual, written communication."

The rest of the world is speaking a new language, It's the 30th year of SXSW, and I'm a relative newbie, writes Rob Bartlett, head of O2 at VCCP. | Marketing Magazine

"The practical art of what we’re terming ‘Sensecraft' allows marketers to identify and deploy tangible initiatives to en...
03/16/2016

"The practical art of what we’re terming ‘Sensecraft' allows marketers to identify and deploy tangible initiatives to enhance the consumer’s experience of the brand, which will increase both brand preference and the satisfaction of buyers who have chosen that brand."

Apple. Everyone knows what the tech giant looks like. An iconic half eaten logo synonymous with a chic, intuitive feel. But what would...

03/15/2016

"As we move forward we need to blur the boundaries between technology and human connect in our communications. .. It is time we realise the fundamental difference of the audiences in this space and the possibility that it offers."

Though I believe creative agencies are still storytellers at heart, the stories, the audiences, the purpose and the mediums have gone through a sea of change.

"Unruly found that Android’s "friends furever" 2015 ad, which is the most shared ad of all time, made people feel four t...
03/13/2016

"Unruly found that Android’s "friends furever" 2015 ad, which is the most shared ad of all time, made people feel four times as happy as the average ad. The research from Unruly added: "Happiness is the most common emotion people felt while watching video content during the same period.""

Brands are failing to make people laugh, according to Unruly, which has launched a tool that shows viewers' emotional responses.

03/11/2016

"...Higher than average dwell times and the continued rise in airport passenger traffic... it’s clear to see why travel retail might possibly be the perfect environment for face-to-face brand storytelling and true brand engagement."

With the news that WHSmith stores in travel retail environments have outperformed its high street counterparts over a 20-week period to...

"...Why are travel brands falling so far behind their counterparts in other industries? One obvious element that is ofte...
03/09/2016

"...Why are travel brands falling so far behind their counterparts in other industries? One obvious element that is often cited is around frequency. Leisure travellers especially simply do not travel enough to have an emotional attachment to a particular travel brand."

Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands.

"The sometimes stark world of digital intelligence has led people to pull back and rediscover the joy of getting emotion...
03/02/2016

"The sometimes stark world of digital intelligence has led people to pull back and rediscover the joy of getting emotional, with brands now targeting 'emotional data.."

The future may involve using layers of ‘emotional data’ to help us make better decisions more in tune with our mood or emotional make-up.

"Adding more emotion, and more ways to express that emotion, is a powerful idea, especially in social media, where billi...
02/28/2016

"Adding more emotion, and more ways to express that emotion, is a powerful idea, especially in social media, where billions of conversations are conducted every day between friends, family, and even strangers."

This week, Facebook rolled out to its 1.55 billion active users a mini-dashboard of new reaction icons designed to make it easier for people to express how they feel about a post in more situationally appropriate ways than a simple “like” could ever do.

“Storytelling changed my business and changed my life.” You would expect an author to say those words, or perhaps a scre...
02/24/2016

“Storytelling changed my business and changed my life.” You would expect an author to say those words, or perhaps a screenwriter or playwright, but they belong to luxury hotel mogul Steve Wynn.

In business, great storytellers build great cultures and great culture attracts and motivates great people.

"While marketers often talk of customer acquisition, engagement, and retention, [Andy] Donkin prefers to focus on activi...
02/23/2016

"While marketers often talk of customer acquisition, engagement, and retention, [Andy] Donkin prefers to focus on activities at the top of funnel, where Amazon can “generate demand signals at scale.” He’s seeking those signals that provide evidence of an emotional connection to his brand."

Just moments after Carolina Panthers' Cam Newton was sacked in the second half of Super Bowl 50, a short video clip of famed quarterback Dan Marino rushed and blitzed across social media: "You're blowin' it bro,” Marino said in the repeating loop, as if chiding Newton.

02/21/2016

Calling new directing talent! Entries open for our bit.ly/1Wld92K

"Before you slap smiley faces all over your content marketing strategy and call it a day, pay attention to the specific ...
02/19/2016

"Before you slap smiley faces all over your content marketing strategy and call it a day, pay attention to the specific findings of these studies. Using faces appropriately requires a bit more creative thinking..."

Marketers know faces are important to connect emotionally with people, but what does the science say about how exactly you should use them in content?

"The New Zealand bank BNZ created EmotionScan, which uses state-of-the-art 3D facial imaging coupled with Artificial Int...
02/18/2016

"The New Zealand bank BNZ created EmotionScan, which uses state-of-the-art 3D facial imaging coupled with Artificial Intelligence to analyse people’s emotions in real time – the objective being to “discover how they feel about their money, so that they are better with it”."

Facial coding technology may be about to shake things up in the world of content marketing, but its applications are not without their troubles

02/16/2016

"Traditional sentiment analysis of good/bad/indifferent doesn't adhere to emotional constructs," noted Canvs founder and CEO Jared Feldman. "We are trying to capture a wider range of emotions." Those range from "boring" to "mindblown".

LONDON/NEW YORK: Marketers have an increasing number of options for assessing the emotional response of consumers to campaigns, as the research sector develops a range of tools to measure both verbal and non-verbal reactions.

"[Data analysis] allowed the company to conclude that there were 38 distinct emotions associated with the beginning of 2...
02/15/2016

"[Data analysis] allowed the company to conclude that there were 38 distinct emotions associated with the beginning of 2016, including amazement, harmony, generosity, indulgence, excitement, optimism, resolution, love, and of course, good cheer."

The secret to really great beer? It's not great hops, the right aging barrel, or even really great company -- it's data.

"From sentiment to romance, melancholy to sympathy, emotions of many sorts are used to full effect by the brands appeari...
02/14/2016

"From sentiment to romance, melancholy to sympathy, emotions of many sorts are used to full effect by the brands appearing in BrainJuicer's FeelMore50 list of the most emotional ads of the year."

From sentiment to romance, melancholy to sympathy, emotions of many sorts are used to full effect by the brands appearing in BrainJuicer's FeelMore50 list of the most emotional ads of the year. By Tom Ewing

"We must do a better job appealing to peoples’ subconscious to trigger emotions and evoke desired behaviors. Bob Liodice...
02/11/2016

"We must do a better job appealing to peoples’ subconscious to trigger emotions and evoke desired behaviors. Bob Liodice noted, “Marketers are no longer getting the expected results from their advertising and promotion. Old-fashioned brand-building is becoming a relic of a bygone era.”"

In a guest post, Kevin Perlmutter compares Tinder to the relationship between brands and consumers, and discusses the important role music can play

02/10/2016

""I really do believe that it's only through the best storytelling that [brands] can successfully break through and forge that meaningful, immediate and long-lasting connection. It just creates a whole different imperative..."

Taco Bell, the quick service restaurant chain, is tapping into the power of storytelling and brand purpose to build meaningful relationships with its target audience.

"What makes content shareable, even years after it’s been initially released? What is it about this kind of content that...
02/09/2016

"What makes content shareable, even years after it’s been initially released? What is it about this kind of content that causes such a powerful reaction – and prompts an audience to tell their friends and family about it?"

Snackable content can give the numbers a boost – but it’s content with a meaningful message that has enduring appeal

02/08/2016
"There’s already a good amount of research on how logos influence customers. For example, a 2011 study found that when a...
02/06/2016

"There’s already a good amount of research on how logos influence customers. For example, a 2011 study found that when a company has an incomplete logo (think IBM), people perceive the business as more innovative but less trustworthy."

Welcome to a world in which curves are a good thing.

"Facebook researchers started the project by compiling the most frequent responses people had to posts: “haha,” “LOL,” a...
02/04/2016

"Facebook researchers started the project by compiling the most frequent responses people had to posts: “haha,” “LOL,” and “omg so funny” all went in the laughter category, for instance... Then they boiled those categories into six common responses, which Facebook calls Reactions: angry, sad, wow, haha, yay, and love."

Chris Cox wants to mess with Facebook’s secret sauce.

"Consumers’ expectations have been changed by the companies that lead with experiences. Consumers are not prepared to sa...
02/03/2016

"Consumers’ expectations have been changed by the companies that lead with experiences. Consumers are not prepared to sacrifice some form of transactional monetary value for an experience that doesn’t work for them."

Without a great experience, loyalty programs are less valuable to customers and abandoned early on even if they promise discounts.

"As Boomers move from the crowd-thinking of their youth to personal uniqueness in their older years, marketers should of...
02/02/2016

"As Boomers move from the crowd-thinking of their youth to personal uniqueness in their older years, marketers should offer those messages that generally reflect a conditional (vs. absolute) tone, allowing each reader/viewer to interpret the message based upon their own needs and desires."

A paradigm is not a way of doing things; it is a way of thinking about things. A new marketing paradigm cannot be understood according to the rules of the paradigm it replaces.

""From a process perspective, we take in information from our five sense, and then the first thing our emotion centers d...
02/01/2016

""From a process perspective, we take in information from our five sense, and then the first thing our emotion centers do is decide whether it's relevant. And if it's relevant, that's when the show begins. We direct intentional resources toward it, [prompting a] coordinated brain and body response that begins to process it.""

Dr. Carl Marci is chief neuroscientist at Nielsen Consumer Neuroscience.

01/28/2016

"Instead of just listening to sounds, Sound Matters will explore how sounds are heard, the stories told about said sounds and the ideas, inventions, discoveries and possibilities that “live in the realm of the audible.”"

Curating sounds that align with a brand’s ethos can help share DNA while allowing consumers to explore its products and message.

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