By doing so, we are able to provide you with an unparalleled level of personalized service and value. In 1999 we set out to build a private jet company that would provide the industry’s best customer service experience. We started by looking at the other companies that guarantee private jet services to their clients to see where there was room for improvement. The other companies operate massive f
loating fleets, from one central office, to stretch and try to provide service to the masses. By doing so, their clients schedule flights through an 800 number, embark from a third party FBO, and fly on a different aircraft with different pilots every time. In exchange for servicing the masses, the other companies require their clients to deal with impersonal and unfamiliar relationships for every aspect of their experience. The companies are never able to get to know their clients personally and therefore can not cater to their client’s individual needs. And the client consequently never receives the quality of service that should accompany such a high ticket item. In order to provide the best customer service experience we had to change all this. We start by establishing a local base of operation so that we can handhold every aspect of the customer service experience. Our clients schedule their flights with a local Client Service person, embark from a local private terminal, and fly on local planes with local pilots they know and trust. We localize every aspect of our business so we can focus on providing each and every client with the very best customer service experience.
