Citizens Advice Brent

Citizens Advice Brent We are an independent charity that offers free and confidential advice.

Citizens Advice Brent provides a free service offering confidential and impartial advice and information. We offer advice on any subject and specialise in Debt, Welfare Benefits, Employment, Consumer Rights, Housing and Immigration. For online advice visit www.bam.org.uk and www.adviceguide.org.uk

Our Social Policy work is an important influence on local and national government policy

Football’s back! ⚽The   has started and the gambling ads are back in full force. But when betting goes beyond a bit of f...
19/08/2021

Football’s back! ⚽

The has started and the gambling ads are back in full force. But when betting goes beyond a bit of fun, it might be time to get some support.

We can help ⤵️

Find charities and services that can help with gambling addiction.

✈️ Booking a holiday? Don’t forget about travel insurance! Our advice can help ⤵️
18/08/2021

✈️ Booking a holiday? Don’t forget about travel insurance!

Our advice can help ⤵️

What you need to think about before you take out a travel insurance policy.

The cut to Universal Credit will push many families deeper into poverty. The government has a choice: add to the insecur...
17/08/2021

The cut to Universal Credit will push many families deeper into poverty.

The government has a choice: add to the insecurity people face, or and give families the stability they need

📈  With energy bills rising by £139 and Universal Credit set to be cut, many families face a perfect storm this autumn. ...
16/08/2021

📈 With energy bills rising by £139 and Universal Credit set to be cut, many families face a perfect storm this autumn.

Switching energy suppliers could help you save money. Our advice ⤵️

Getting cheaper gas and electricity, choosing a supplier and tariff, how to switch, switching with a smart meter, what to do if there's a problem.

Pinged by the NHS Covid-19 app? Check what you need to do and what support you can get on our website ⤵️ http://buff.ly/...
04/08/2021

Pinged by the NHS Covid-19 app?

Check what you need to do and what support you can get on our website ⤵️ http://buff.ly/3rGExyF

Check what you have to do if you’re told to self-isolate by the NHS coronavirus app.

19/07/2021

Whilst regulations have been lifted, due to a continued rise in positive cases in Brent and the continued risk of the Delta variant, our office will remain closed to face-face appointments for the time being.

You can still reach out to us for advice:
📞 020 8438 1249
🖥️ https://buff.ly/2KHcnNP
You can also use the Brent Advice Matters service:

Online advice for people in Brent to help you solve your problems

Whilst regulations have been lifted, due to a continued rise in positive cases and the continued risk of the Delta varia...
19/07/2021

Whilst regulations have been lifted, due to a continued rise in positive cases and the continued risk of the Delta variant, our office will remain closed to face-face appointments for the time being.
You can still reach out to us for advice:
📞 020 8438 1249
🖥️ https://buff.ly/2KHcnNP
You can also use the Brent Advice Matters service:
https://buff.ly/2uEkbc4

We’ve partnered with  to provide better access to our Help to Claim service for the Deaf BSL community  If you need help...
18/07/2021

We’ve partnered with to provide better access to our Help to Claim service for the Deaf BSL community

If you need help with making a claim, contact today https://buff.ly/2L91Z60

Get help making a claim for Universal Credit - from the application through to your first correct payment.

Didn't learn about money or banking in school? No problem!  We've got everything you need to know.  Get started with ’s ...
17/07/2021

Didn't learn about money or banking in school? No problem!

We've got everything you need to know.

Get started with ’s tips on how to budget

“💰 What you didn't learn in school: how to budget Budgeting helps you to create a clear plan of what money you've got coming in and what you're spending. Check out our top tips ⬇️”

Our latest national data report shows that the demand for advice on online scams has increased by over 490% since the pa...
16/07/2021

Our latest national data report shows that the demand for advice on online scams has increased by over 490% since the pandemic.
💻 If you’ve been scammed online our service can help.

Read more and contact the service

Find out how to contact our Scams Action service for advice about online scams.

Whilst our office is closed as we work from home, we plan to reopen soon! In the meantime, you can always reach out to u...
11/07/2021

Whilst our office is closed as we work from home, we plan to reopen soon!
In the meantime, you can always reach out to us for advice:
📞 By phone: 020 8438 1249
💻 On our website: https://buff.ly/2KHcnNP

❔ Have you recently moved or are about to move over from claiming other benefits to Universal Credit? 🔎 Take part in our...
10/07/2021

❔ Have you recently moved or are about to move over from claiming other benefits to Universal Credit?

🔎 Take part in our survey to help us understand people’s experiences of moving from other benefits to Universal Credit ⤵️ https://buff.ly/368uBnA

Citizens Advice is doing some research to understand people’s experiences of moving from legacy benefits (such as Employment and Support Allowance, Jobseekers Allowance, Income Support, Housing Benefit, and Working and Child Tax Credits) onto Universal Credit. We want to understand more about how ...

Do you need help with debt? Call our debt helpline for free, impartial and confidential advice. Find out more ➡️ https:/...
09/07/2021

Do you need help with debt?

Call our debt helpline for free, impartial and confidential advice.

Find out more ➡️ https://buff.ly/2IxpLrB

How you can contact Citizens Advice.

⚠️ Never give passwords, pins or financial information to someone you don't know And be aware of seemingly random questi...
08/07/2021

⚠️ Never give passwords, pins or financial information to someone you don't know

And be aware of seemingly random questions someone is asking

If you need advice about online scams the service is here to help http://buff.ly/3dDHUk1

Find out how to contact our Scams Action service for advice about online scams.

Pension Wise is now part of MoneyHelper It hasn’t changed the way we offer the service. If you’re over 50 you can still ...
07/07/2021

Pension Wise is now part of MoneyHelper

It hasn’t changed the way we offer the service. If you’re over 50 you can still get free, impartial guidance about your pension options by booking an appointment ➡️ http://buff.ly/3xcmEK4

What you need to do to make the most of your Pension Wise guidance appointment at Citizens Advice.

Whilst guidelines are due to change on the 19th, you must still follow the rules to keep yourself and others safe.If you...
06/07/2021

Whilst guidelines are due to change on the 19th, you must still follow the rules to keep yourself and others safe.
If you're looking for information on what means for you, you can find updated advice on the website https://buff.ly/2VsPd71

05/07/2021

Do you need help with debt?

Call our debt helpline for free, impartial and confidential advice.

Find out more ➡️ https://buff.ly/2IxpLrB

We've launched a new tool with Twitter to help people get advice and report scams. If you search on Twitter for informat...
04/07/2021

We've launched a new tool with Twitter to help people get advice and report scams.

If you search on Twitter for information on any type of scam, you'll now see a link to our online helper tool where you can check and see if something is a scam

Want your first or second shot? 💉The Central Mosque of Brent in Willesden Green has 1,000 Pfizer vaccines available toda...
03/07/2021

Want your first or second shot? 💉

The Central Mosque of Brent in Willesden Green has 1,000 Pfizer vaccines available today from 10am - 5pm

Everyone over 18 is eligible and welcome!

🔎 At , we want to understand more about the experiences and perceptions of people moving from other benefits onto Univer...
02/07/2021

🔎 At , we want to understand more about the experiences and perceptions of people moving from other benefits onto Universal Credit

Take part in our survey ⤵️

Citizens Advice is doing some research to understand people’s experiences of moving from legacy benefits (such as Employment and Support Allowance, Jobseekers Allowance, Income Support, Housing Benefit, and Working and Child Tax Credits) onto Universal Credit. We want to understand more about how ...

As Pride Month comes to an end, here's what members of our national team have to say about what pride means to them:
01/07/2021

As Pride Month comes to an end, here's what members of our national team have to say about what pride means to them:

June is LGBTQ+ Pride month, dedicated to celebrating and advancing the rights of LGBTQ+ communities across the world.

Scams can affect anyone, so it’s important to know how to spot one. Check how   you are on our new quiz https://buff.ly/...
27/06/2021

Scams can affect anyone, so it’s important to know how to spot one. Check how you are on our new quiz https://buff.ly/3pHtnJ6

“I’m too smart to be scammed”Think twice. People in their 20s are most likely to be scammed.
26/06/2021

“I’m too smart to be scammed”

Think twice. People in their 20s are most likely to be scammed.

It’s important to always keep an eye out for scams - they can and do affect anyone. Take a look at our advice pages below for more information and support.

Scams can affect anyone, so it’s important to know how to spot one. Check how   you are on our new quiz
25/06/2021

Scams can affect anyone, so it’s important to know how to spot one. Check how you are on our new quiz

Turn data collection into an experience with Typeform. Create beautiful online forms, surveys, quizzes, and so much more. Try it for FREE.

Was that really your bank calling? 📲 ⚠️ Scammers pretend to be your bank, using phone or email to get you to transfer mo...
21/06/2021

Was that really your bank calling? 📲

⚠️ Scammers pretend to be your bank, using phone or email to get you to transfer money or send personal details.

If you’re not sure about something be . Think twice and get advice ⤵️ https://buff.ly/3gmUSmS

It’s important to always keep an eye out for scams - they can and do affect anyone. Take a look at our advice pages below for more information and support.

You don’t have to deal with scams alone. 📲Contact  consumer service for support https://buff.ly/3gmUSmS
20/06/2021

You don’t have to deal with scams alone. 📲Contact consumer service for support https://buff.ly/3gmUSmS

It's Scams Awareness Fortnight!Find out how   you are with our online quiz! 🔎💻
19/06/2021

It's Scams Awareness Fortnight!
Find out how you are with our online quiz!
🔎💻

Turn data collection into an experience with Typeform. Create beautiful online forms, surveys, quizzes, and so much more. Try it for FREE.

You can   TODAY at Bridge Park CommunityLeisure Centre! ➡️ All eligible residents are invited! 🎉➡️You don’t need to be r...
19/06/2021

You can TODAY at Bridge Park Community
Leisure Centre!
➡️ All eligible residents are invited! 🎉
➡️You don’t need to be registered with a GP! 💪
➡️Walk-in between 10am & 5.30pm 🤸
See you there!

Come and   at Bridge Park CommunityLeisure Centre tomorrow on Saturday 19th June! ➡️ All eligible residents are invited!...
18/06/2021

Come and at Bridge Park Community
Leisure Centre tomorrow on Saturday 19th June!
➡️ All eligible residents are invited! 🎉
➡️You don’t need to be registered with a GP! 💪
➡️Pre-book an appointment to avoid disappointment at 💻 https://buff.ly/35owZX3

Address

270/272 High Road Willesden
London
NW102EY

Opening Hours

Monday 9am - 4pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 4pm
Friday 9am - 4pm

Telephone

+448450505250

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Our Story

Citizens Advice Brent helps people to resolve their money, legal and other problems by providing free, independent, confidential and impartial advice regardless of their backgrounds or circumstances.

We are an independent charity and a member of Citizens Advice, one of the UK’s largest voluntary organisations. We have a track record of practical commitment to diversity, promoting equality and challenging discrimination. Citizens Advice Brent is equally committed to maintaining quality standards, innovation and developing services that meet the needs and preferences of the local community. We currently deliver at 17 different locations in the London Borough of Brent. We work with a wide range of partners and actively look for more, so we can meet the needs of many diverse groups – from refugees and asylums seekers to people suffering from mental stress, from families with young children to council and housing association tenants.

Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly. Volunteering for Citizens Advice Brent is a rewarding experience in many ways; we’ve seen it be


  • a good gap year experience for a 23 year old student