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Puzzel

Name: Puzzel
Address: Fredrik selmers vei 3, Oslo, 0663, NO
Telephone: +443333000066
Rating: 5

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Puzzel

When every moment matters Puzzel is the leading European provider of cloud contact centre solutions. For more information, visit www.puzzel.com.
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Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose wh

en, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters.

06/08/2024

🚀 Exciting News! 🚀

We are thrilled to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings.

SupWiz brings an extensive array of technology features built into their enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient, and personalized customer interactions.

Stay tuned for more updates as we embark on this exciting new chapter together!

Read more: https://eu1.hubs.ly/H0bzy_M0

15/07/2024

😲 Are you providing unforgettable travel experiences for your customers?

In today's hyper-connected world, travelers demand seamless and personalized service from start to finish. A whopping 60% now expect better levels of customer experience, and 34% will switch providers if their expectations aren't met!

Leading travel and hospitality brands are redefining customer journeys by leveraging innovative CX solutions. From real-time interactions across multiple channels to data-driven personalization, they're elevating every touchpoint.

Want to discover actionable strategies to exceed modern travelers' expectations? Puzzel's new eBook is a must-read guide for CX leaders in the travel industry.

Tap the link to download your copy and take your customer experience to new heights! 👉

The landscape of CX in energy and utilities is changing rapidly. Recent studies reveal that 60% of customers now demand better levels of service, and 34% regularly switch providers if their expectations are not met. Communication preferences are also changing, with 80% of consumers preferring digita...

16/05/2024

CX is evolving and so are we. Say hello to our new look!! 👋 👋

At Puzzel, our mission has always been to deliver future-ready CX products that help businesses like yours delight customers at every turn. With our new brand, we're doubling down on that commitment, refining our messaging, streamlining our offerings, and ensuring that we're always one step ahead of the CX game.

From a new website to updated colours, fonts, and product images this rebrand isn't just about looks – it's a reflection of who we are and where we're headed. And it's built on our new core values:

🧡 Built on trust: Trust is at the heart of everything we do. We place unwavering trust in our customers and partners, fostering a culture of collaboration and empowering us to deliver robust solutions together

🧡 Stronger together: We’re nothing without you – our colleagues, customers and partners. Together, we're paving the way for exceptional CX, one interaction at a time.

🧡 Stay hungry: We have a continuous hunger to learn new ways, adapt, and improve – ensuring your customers’ expectations are not only met but exceeded.

Our updated brand reflects our forward-thinking approach, innovative spirit and dedication to staying ahead of industry trends.

We couldn't be more excited about this next chapter, and we want to thank each and every one of you for your continued support. Whether you're a long-time customer, a valued partner, or simply a fan of what we do, we couldn't do it without you.

Read more about our rebranding and explore our fresh website: https://eu1.hubs.ly/H096V5c0

04/04/2024

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity. Puzzel’s Elevate ’24 is your gateway to leading the way, remaining competitive and elevating CX to new heights.

Discover the transformative power of AI, build lasting relationships with industry peers and get actionable insights to re-energise your Contact Centre strategy.

Join us in London, Manchester, Oslo, Copenhagen, and Stockholm in May 2024!

Don’t miss this year’s hottest CX event – spaces are strictly limited, so reserve your spot today 👉 https://eu1.hubs.ly/H08q3SM0

28/03/2024

👋 from Puzzel - We hope you have an 🥚-cellent Easter break!

Adresse

Fredrik Selmers Vei 3
Oslo
0663

Åpningstider

Mandag	09:00 - 16:00
Tirsdag	09:00 - 16:00
Onsdag	09:00 - 16:00
Torsdag	09:00 - 16:00
Fredag	09:00 - 16:00

Telefon

+443333000066

Nettsted

https://www.puzzel.com/

Varslinger

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Kontakt Bedriften

Send en melding til Puzzel:

Videoer

🚀 Exciting News! 🚀 We are thrilled to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings.

🚀 Exciting News! 🚀 We are thrilled to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings. SupWiz brings an extensive array of technology features built into their enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient, and personalized customer interactions. Stay tuned for more updates as we embark on this exciting new chapter together! Read more: https://eu1.hubs.ly/H0bzy_M0

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity. Puzzel’s Elevate ’24 is your gateway to leading the way, remaining competitive and elevating CX to new heights. Discover the transformative power of AI, build lasting rela

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity. Puzzel’s Elevate ’24 is your gateway to leading the way, remaining competitive and elevating CX to new heights. Discover the transformative power of AI, build lasting relationships with industry peers and get actionable insights to re-energise your Contact Centre strategy. Join us in London, Manchester, Oslo, Copenhagen, and Stockholm in May 2024! Don’t miss this year’s hottest CX event – spaces are strictly limited, so reserve your spot today 👉 https://eu1.hubs.ly/H08q3SM0

👋 from Puzzel - We hope you have an 🥚-cellent Easter break!

Puzzel | A leading innovator in Frost & Sullivan’s 2021 European CCaaS Radar

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Marketplace Open Day — early bird registrations now open!

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Puzzel | When every moment matters

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Our Story

Puzzel builds on 20 years of experience in developing innovative and reliable solutions for customer dialogue. We were among the first to develop a cloud-based contact center and have now expanded our solution to include a completely new customer contact platform with unique integration options and payment solutions. The puzzle can be customised to be used by anywhere from one to several thousand users - who can sit anywhere and work on any kind of device - and can seamlessly integrate with multiple applications to meet our customers' every need in today's multi-channel and mobile environments. Puzzle is one of a few multi-channel contact center solutions that brings together all the elements needed to respond to phones, emails, web chat inquiries and payment questions in one application. Puzzel has over 130 employees with a passion for innovative customer dialogue solutions for contact centers and mobile environments.