Each year, he delivers over 120 keynote addresses and seminars in Australia, New Zealand and overseas in the USA, Canada, England, Dubai and Brazil. Ian is only one of a handful of Australians and New Zealanders invited to speak at the Million Dollar Roundtable, the world’s largest convention of insurance salespeople. Ian is the most published business author in Australasia’s history. He has writt
en 15 books on business management and customer care. One, Second To None: Six Strategies for Creating Superior Customer Value, has sold over 70,000 copies in New Zealand and Australia. Two have been translated into Portuguese and one, Persuade Your Customers to Pay More, is one of Brazil’s best-ever selling business books. His most recent book, 101 Quick Tips for Creating A Great Customer Experience, published by Penguin, is already a bestseller in Australia and New Zealand. Ian is also a regular columnist on customer care for the New Zealand Business magazine. A passionate and tireless advocate of importance of looking after customers, Ian has consulted to large corporations as well as to many local authorities in the Southern Hemisphere. He is currently Customer Care Adviser to Adairs, Bras n Things, Dusk, Diva, Lovisa, Sanity Entertainment and the Holiday Coast Credit Union. Ian is also a practicing businessman and has been chairman or a director of many small companies. He is currently managing director of Nahanni Publishing and chairman of Zero Emission Limited and Tell Simon Limited, a turn-key customer feedback system.
